Description of Work: I closed on a new home and needed the locks changed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$150
kay E.
05/2016
5.0
locksmith
 + -1 more
unknown
Description of Work: Fixed a lock on door
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$210
J S.
01/2015
5.0
locksmith
 + -1 more
He very professional, I would use him again. These locks were over 20 years and was able to work right out of his vehicle, with top equipment. It took him about 2 hours.
Description of Work: Service Call Rekey Cylinders 6 on house. Labor on door frames, lubered locks and doors. Make 3 copy keys.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$169
J S.
01/2015
5.0
locksmith
 + -1 more
He was very professional and has his equipment is in his vehicle. I would use him again.
Description of Work: Had to repair 2 doors on house locks, rekey cylinders, make key knob, make copy keys, the l 2 locks were dead locks and 2 regular locks. Lubed the locks.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
NEDRA S.
09/2014
1.0
locksmith
 + -1 more
He couldn't come out for two days but told me to call him when I was leaving work on wednesday. I contacted him and said I would be out about 5pm that day. I waited until 6:30 and called him to see where he was and he tried to tell me an excuse for the delay. He could have called me if he could not make it or was going to be late but he did not. When I told him I wasn't interested in what happened he told me to find someone else and hung up on me.
Description of Work: I called him to repair a door knob.
Rating Category
Rating out of 5
Response from A Better Lock Co
Here's my side of the story. She called me from her work. I told her I was getting ready to lose her because of bad cell service. I did not get to write down her address or phone number because I was driving and then went into dead cell service. I only had her work phone. I called that back and couldn't reach her. So I had no way to reach her until she would call back. I had worked 2 16 hour days in a row and I had got back to my house late afternoon early evening. I was expecting her to call back and then I was going to go do her job. I was exhausted and I dozed off. I missed her first call because I had dozed off. She called back a second time and I heard the phone that time and answered. I said I was sorry and I was trying to give her the reason of how this happened. She said she didn't want to hear it. So I said I'm sorry and find someone else. I truly am sorry. She thought I had her info and just ignored her. I did not. I am guilty of dozing off after a couple of long hard days. While waiting on her to call me back. You can look at my other reviews and see that I'm a good businessman and take good care of my customers. I'm sorry this happened this way, but I tried to explain and she wouldn't let me. I have been in business for years now. I love my job. I also know that no matter what you do in your business, you can't please everyone. [removed member name], I'm truly sorry that this happened. I just wish you would have let me explain and I'm sure we would have worked it out. I hope you can forgive me. I would be willing to give you a free service call and labor to try to make things right with you. Sincerely, Dustin
mike P.
09/2009
5.0
locksmith
 + -1 more
The owner called me back promptly after I left a message. He was concerned that I was locked out of the house. I wasn't, as I could get in and out through the garage. He had a few people before me, but said he could be here by noon. I ended up not using him because another local locksmith was able to come out a few hours earlier, which meant I would miss less work. I think this company would have been a good choice.
Description of Work: I called because my front door lock broke and we could not open the door at all.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
NOREEN N.
12/2008
5.0
locksmith
 + -1 more
Very well.
Description of Work: Re-keyed two doors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
NANCY A.
09/2008
5.0
locksmith
 + -1 more
The keys to my house were stolen, and he came out on a holiday and replace my locks. He even found a way for me to save some money on the job. He was just great!
Description of Work: They switched out my locks.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$206
Deborah B.
01/2008
5.0
locksmith
 + -1 more
Our family recently moved to the Indy area. We needed several entrance/exit doors re-keyed. I called Dustin and we arranged an appointment for the same week. He was very polite and professional, he did an exceptional job, and he even went out of his way to repair the front door for proper dead bolt latching (at no charge!). I would highly recommend this company (which is owned and operated by Dennis) for any locksmith needs.
Description of Work: Dustin re-keyed several door cylinders, provided keys and re-drilled and prepped front door strikes for proper dead bolt latching.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$195
Karen L.
08/2007
5.0
locksmith
 + -1 more
Excellent!
Description of Work: Rekeyed the locks on a new house and provided five new keys on a Saturday.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
MINDY AND LARRY R.
07/2007
5.0
locksmith
 + -1 more
It went well, he is very knowledgeable and got the work done fast.
Description of Work: My back door wasn't shutting completely and would pop open unless it was dead-bolted. Dustin came when called and re-drilled the "catch plate" and now the door shuts and stays shut. He fixed my dead bolt too, since it wasn't locking completely either.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Cheryl P.
07/2003
5.0
locksmith
 + -1 more
HE CAME BACK TWICE IN RESPONSE TO OUR REQUESTS. ONE PARTICULAR LOCK DID NOT WORK AT ALL. NOT ONLY DID HE DETERMINE THE PROBLEM WAS CAUSED BY THE TIME OF DAY AND THEREFORE HEATING FROM THE MORNING SUN, BUT HE DID NOT CHARGE US FOR THE ADDITIONAL VISITS. HE TRULY STANDS BEHIND HIS WORK. BY THE WAY, HE SUGGESTED PAINTING THE METAL DOOR A LIGHTER COLOR TO REFLECT HEAT RATHER THAN ABSORB IT.
Description of Work: HE INSTALLED/REPLACED ALL THE LOCKS FOR OUR NEIGHBORHOOD POOL.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from A Better Lock Co
unknown
LYNN H.
11/2001
5.0
locksmith
 + -1 more
EVEN THOUGH I HOPE TO NOT NEED SERVICE AGAIN, I KNOW WHO I WILL CALL.
Description of Work: AFTER WAITING 3 HOURS FOR ANOTHER COMPANY TO SHOW UP, I CALLED THIS COMPANY. I WAS PROMISED SERVICE WITHIN 30-45 MINUTES. HE TOLD ME EVERYTHING AS HE WAS DOING IT, GOT THE JOB DONE QUICKLY AND CHARGED ME A REASONABLE RATE. NEEDING A LOCKSMITH IS NOT FUN BUT HE MANAGED TO MAKE IT AS STRESSLESS AS POSSIBLE (EVEN TALKED TO MY KITTY WHO WAS LOCKED OUT WITH ME!). AND WAS $25 LESS THAN THE OTHER COMPANY.
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Service Categories
Locksmiths
FAQ
A Better Lock Co is currently rated 4.9 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
A Better Lock Co accepts the following forms of payment: American Express,Check,MasterCard,PayPal,Visa
Yes, A Better Lock Co offers free project estimates.
No, A Better Lock Co does not offer eco-friendly accreditations.
No, A Better Lock Co does not offer a senior discount.
Yes, A Better Lock Co offers emergency services.
Yes, A Better Lock Co offers warranties.
A Better Lock Co offers the following services: Locksmiths.