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Vision Floors & More-Carpet One

Flooring Sales and Installation, Kitchen and Bath Remodeling, Carpet Sales and Installation,

About us

We offer the largest selection of carpet, hardwood, laminate, ceramic tile, vinyl, area rugs and more - and you'll always find the best products and great savings... everyday.

Business highlights

17 years of trusted experience

Services we offer

area rugs,counter tops,cabinetry,custom showers,granite counter tops,Wood Floors,Area rugs, Shipping,Special Orders,Custom Work,Residential Services,Installation & Laying

Services we don't offer

Plumbing, Electrical, and framing

Amenities

Free Estimates
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.717 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
6%
3
0%
2
18%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.5
responsiveness
4.6
punctuality
4.8
Showing 1-17 of 17 reviews

Allyson S.
02/2021
2.0
flooring contractor
  + -1 more
I rarely feel the need to write a review or blast anyone on social media. I have written a review maybe twice in my life. That being said, I read reviews for almost every purchase I consider. I know reviews can pull a lot of weight and I value them, good or bad. This is a long one but one you will want to read if you are considering using this business. My husband and I ended up visiting Vision Floors and more in Lafayette, IN, after [Company information redacted] failed to show up to our scheduled in home consultation. I had never heard of vision floors but was pleasantly surprised by our visit to the store. Sarah was very helpful and patient with us as we scoured their flooring until we found one we loved. Financing was simple and fast as well. We had our home measured, got the floors ordered, and scheduled an installation date. November 19th. Bobby was our installers name I believe. He and another guy removed all our old carpet and prepped most the floors for the new vinyl flooring in one day. They would have finished installation the following day except they ran out of flooring. Yep. Nearly 1200 sq ft of flooring and they came up 3 boards short. Guess how long our floor sat unfinished? Almost 3 months. Read on. Ok mistakes happen. No biggie. We just have to order more flooring and they’ll come finish it. We very patiently wait to hear something and when we didn’t I then sent a text to Sarah November 24th but got no response. It’s coming up on thanksgiving so we cut them some slack. We had other projects we were working on anyway. Wait yet another week, still not a peep. Sent another text December 1st. Finally get a response the boards arrived they will be out in 2 days. Great. The next day got a text all the boards are damaged and have to order more. They blamed UPS. Ok **** happens just have to wait for another shipment. *Crickets* Ask for an update December 11th. They’ll be out on the 16th. Great. December 16th installed the wrong floor. Yes, the wrong floor. Our planks had black beveling and the 3 they installed did not. Also the coloring was slightly different but noticeable. So now we have mismatched flooring running down our hallway. Cool. Why they even installed this floor is beyond me. I’m convinced they thought we wouldn’t notice and would get away with it; they claim it was a manufacturer defect. Either way the floor should have been inspected more closely before installation and the so-called experienced installers should have stopped what they were doing. But they went ahead and installed it anyway as well as the trim and the transition and caulked along the stonework as if nothing was wrong. I sent pictures of the floor showing the mistake.No response. Husband calls the next day and leaves a message. No response. 3 weeks of unanswered texts and calls. Husband finally drives 45 minutes to the store on a Saturday to talk face to face. Was told they are still trying to get useable boards. THEN COMMUNICATE THAT TO US.!! The silence is what kills us. How can something like this happen and you don’t inform your customer as to every step you are taking to rectify the situation? Why do we have to ask for updates as to what the **** is going on over and over again for weeks? We are very frustrated at this point to say the least. January 7th asked for update. Nothing. January 16th asked for update. Nothing. Finally January 21st, we get a text. They have the floor, when can they come out. We gave them our availability. We both work 6 days a week and getting days off is not easy so they need to be flexible and work with our schedule. Simple request right? Nope. Another week of silence. January 29th asked for an update and get a response of Monday Tuesday or Wednesday of next week. Well Monday Tuesday and Wednesday came and went and not a peep. Friday asked for an update. Nothing. I informed them on February 6th that I had February 11th off so I asked them to make it work. They did. They sent someone out and I’m relieved it’s finally finished. But that’s not all... While the guy, I believe his name was Jeremy, was here doing us this huge favor of fixing their **** up, he took a phone call and was telling whoever he was talking to about the job he was at. How he had to fix a mistake he didn’t make and that the mistake was “barely even noticeable.” That it was “just missing a black line” (the beveling) and that “you really had to look hard to notice it.” I couldn’t believe what I was hearing. Are you kidding me? First, you don’t talk like that in front of the customer. Super unprofessional. And second, we paid a ****load of money for our floors and even if you don’t think it’s noticeable we notice it and have to look at it every day. It was done incorrectly and most definitely needed to be fixed and I don’t need to hear you complain about it. Just do your job. I will tell my story to anyone that will listen to me. I have already told my family, friends, and coworkers not to do business with vision floors if they are ever in the market for new flooring. My experience with this business warrants a bad review. They should be called out publicly for their bad business practices and horrible customer service. I understand people make mistakes and had this company made any effort to keep us informed, or at the very least show a little remorse or act a tad apologetic, I wouldn’t feel the need to shame them. The lack of communication has been unreal. I hope no one else has to go through this.
Description of Work: New flooring

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$8,000

Vicki N.
07/2016
4.0
flooring contractor
  + -1 more
unknown
Description of Work: The flooring was installed with much skill and the workmen were very hard workers.
Rating CategoryRating out of 5
Yes, I recommend this pro

Raymond H.
06/2016
5.0
flooring contractor, remodeling
  + 0 more
unknown
Description of Work: Removed old floor ! Cleaned surface, installed new floor and cleaned worksite and new floor.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,200

James S.
03/2016
5.0
carpet installation, flooring contractor
  + 0 more
Sales: We found Jason to be very helpful in guiding us to narrow our choices in terms of carpet quality, pad quality, carpet style and color. He came to the house within a day and took measurements and upon seeing the wall and baseboard colors helped us make a final decision on color. Installation: 2 men arrived at 9:30 a.m. on a nasty, snowy weather day, and left at 4:30 p.m.. They worked straight through the day, took no breaks though a few would have been deserved, and did a fantastic job. They did not scuff the woodwork, dent or mark up the walls. This was on a second floor so they cut out the old stuff, hauled it down steps and hauled the new pad and carpet up, a very challenging path, again, without damaging anything. The carpet appears to be installed perfectly, all cuts precise, all seams hidden.
Description of Work: Removed and hauled away old carpet and pad. Installed new pad and carpet in 4 bedrooms, closets, and hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Vanessa R.
02/2016
5.0
ceramic tile, flooring contractor, home remodeling
  + 1 more
They were very punctual and professional. They put tile on the wall, tub, and floor. I am very happy with the results. They finished the project up in a couple days and cleaned everything up afterwards.
Description of Work: They tiled the bathroom

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,629.42

Melinda O.
08/2015
5.0
ceramic tile, flooring contractor
  + 0 more
.
Description of Work: I worked with Derek and chose a tile floor to coordinate with the other extensive tile in my bathroom. He was very helpful in choosing a style that both updated and coordinated the entire bathroom area. Very pleased with the result; the two-man work crew spent six hours removing the existing carpet and tile and setting the new tile, then two hours the next day grouting. Very professional.
Rating CategoryRating out of 5
Yes, I recommend this pro

Kenneth M.
03/2015
5.0
flooring contractor, home remodeling
  + 0 more
unknown
Description of Work: Replace old vinyl floor in entrance to a rental house I own. They were there and done before I realized it !!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Debbie S.
12/2014
5.0
carpet installation, flooring contractor
  + 0 more
Great from start to finish! The quality of the carpet is amazing, and Jason helped us choose the best color for our home. The installation went off without a hitch and the final product looks great. We are very pleased with the carpet and with our experience with Vision Floors. We plan to utilize their services again in the future.
Description of Work: Took out old carpet, moved and replaced all furniture, installed carpet. Done in three bedrooms and a hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

Esther P.
12/2014
5.0
flooring contractor
  + -1 more
Derek at Vision was very easy to work with. The installers, Brian and Derek did a great job and were nice people to have in my home. I would highly recommend them to anyone wanting new flooring.
Description of Work: New vinyl flooring for our kitchen and laundry room

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Susan H.
10/2014
5.0
flooring contractor
  + -1 more
We had an old off-white rug in there - and we had two dogs! We needed to put some flooring in that would be easier to clean and give the room a more open look. After looking at different options from several companies, we found Vision Floors to be the most helpful, the best cost and had the best warranty of all of them. We loved the samples they showed us and went to their store and looked at more. We found the perfect vinyl tile for us - a nice stone look with variegated coloring that wouldn't show every pawprint, :) They ordered it for us, called as soon as it came in to set up a date. And within a week, we had a brand new look! AND we love it! We worked with Derek at Vision Flooring and he was very helpful and professional. We also met the owner, Jason, when we went to the store and he was also very helpful and professional. Both gave us good advice and helped us make our choice. The crew that came in to install was very nice, courteous and professional. They arrived on time, moved the furniture, and installed the flooring very quickly. They moved the furniture back into place after showing me the floor. I found this company to be great to work with and really appreciated their willingness to work with us, to show us samples and give us samples to take home when we went into the store. I would have no hesitation at all in hiring this company again! Thanks Vision Floors - Derek, Jason, and your great crew! Susan and Steve Hawthorne Lafayette, Indiana
Description of Work: Advised us on types of flooring, brought samples, gave us samples at the store to bring home, and Installed Vinyl flooring in our family room

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,562.29

LaTrisha B.
08/2014
5.0
carpet installation, flooring contractor
  + 0 more
It went amazing from beginning to end. Derek showed up on time to give an estimate and measure, and brought samples to us. We were able to pick the perfect carpet. Derek and Amy both were available to us and answered any questions we had. We had zero concerns and felt 100% comfortable using them. The installation crew was very professional and worked efficiently the entire time. They were so great that we decided to have an additional room done very soon and hopefully additional flooring changes in the next year.
Description of Work: Installed new carpeting and transition strips.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,403.28

Cathy K.
06/2014
5.0
carpet installation, flooring contractor, hardwood floor, remodeling, fireplaces, marble & granite, home remodeling
  + 5 more
We were extremely pleased. Our 1972 house looks updated, larger, classier and elegant.??The design team helped with so many ideas until they found the perfect fit for our house.? I highly recommend this company.? In fact, I'm going to do my upstairs bathroom and then our house will be completely renewed.
Description of Work: Wood floors throughout the main floor- sunroom, living room, family room, entry, dining room, kitchen, breakfast nook, mud room and bathroom. The floors look amazing, so clean and shiny. The house looks huge. The installers were very professional, prompt and easy to work with, especially since they were coordinating the job around our contractor's schedule. Carpet was installed in 4 bedrooms, an office and bonus room. It is beautiful carpet that has a pad like you're walking on air. Resurfaced Fireplace -We had a brick fireplace which they resurfaced with stone. Changed the whole family room. Granite was installed in the kitchen, nook and bathroom. I couldn't be happier and the glass backsplash added the right elegant and classy look. Glass Back Splash Bathroom Basement carpet was installed a couple of years before this remodel.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35,000

John W.
06/2014
5.0
flooring contractor, hardwood floor
  + 0 more
Very positive. A great flooring company with excellent selection. The installers were real pro's, on time and answered all questions. Top shelf group. Thanks.
Description of Work: Installed hardwood floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Debra S.
06/2014
2.0
flooring contractor, home remodeling
  + 0 more
.
Description of Work: I worked with them for total upgrade of a kitchen. I knew what I wanted but the design process went on for 2 months. Every little change I requested involved another change I did not want. I finally gave up and went down the road to where I got final plans within two days that were just what I wanted. I never looked back and cannot recommend Vision based on my negative experience.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
1.0

$15,000

Response from Vision Floors & More-Carpet One
Vision Floors and more did an free estimate and kitchen design for [removed member name] on July 6,2011. I arrived at her home on time for our scheduled appointment. [removed member name] had a very nice home and was very polite to I and the kitchen designer. We tried to achieve her vision as we do all of our customers. Our goal is to make our customers a beautiful kitchen for their friends and family to enjoy. We made the drawings to her specifications and where not made aware that she did not like them. We where told that our custom cabinet line was more than she wanted to spend. I hope to improve on our service to our customers in the future. We are dedicated to providing quality products and workmanship to each and every customer we serve.

Greg V.
04/2014
5.0
carpet installation, flooring contractor
  + 0 more
Derek was great to work with. The work was done as promised and when promised. I would recommend them.
Description of Work: Removed old carpet and installed newly purchased carpet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Jeanette B.
03/2014
5.0
ceramic tile, flooring contractor, home remodeling
  + 1 more
The tile installers did an excellent job (do wish they would have brought runners for the floor as things were tracked through the house), but when the project was finished they did complete clean up. There was a problem with getting the heated floor to work properly, but everyone worked very hard to find the problem and it was corrected. I am so glad that I installed the heated floor, it is very much worth it. It should be noted that while I was looking online for the glass decorative tile, I found the one that I had originally picked out in Jason's store and it was the exact price that Jason quoted to me, so his pricing was very competitive. The bathrooms turned out looking awesome! I would definitely use Visions again.
Description of Work: I remodeled 2 bathrooms. My contractor recommended Visions for my tile work in my bathroom. I went to the store and Amy helped me picked out the tile that I liked for the bathrooms. Jason came to the house and measured the bathrooms and later provided me with the design he had drawn. I found that I had picked the most expensive glass tiles around, so I then looked at their store but couldn't find what I wanted. I did find the tile I liked online, and Jason helped me order the correct amount needed for my bathrooms. I did order the porcelain tile from Jason. I also had heated floor put into the master bath.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Jan S.
10/2013
2.0
custom cabinets, carpet installation, countertops, flooring contractor, marble & granite, home remodeling
  + 4 more
Visions was recommended to us by our contractor who had worked with them once before. Jason, the owner, was very nice and really did an excellent job helping us choose our cabinets, granite counter tops, and flooring. Then the nightmare began. Below is a list of the problems we encountered: 1. Jason didn't order our cabinets when told to do so by our contractor. This delay ended up costing us hundreds of extra dollars in insurance, construction loan interest, and much unnecessary stress. 2. Jason sent us to Indianapolis to choose our granite counter tops. When we got there they had no information on our order and had to contact him so they could make sure we had the correct amount of granite. 3. Jason never came on site to measure. Therefore, we didn't have the correct amount of flooring for our kitchen/bathrooms. He had underestimated the amount necessary. 4. The cabinets arrived approximately 3-4 weeks late. When they finally arrived, the wrong-sized corner piece was ordered for the kitchen sink, the vanity in the master bathroom vanity was the wrong size, and he never ordered the vanity for the main bathroom. This resulted in several additional weeks delay. In addition, we had to look at an open space under our kitchen sink and had a temporary bathroom vanity during that time. 5. When the granite was installed, not enough room was left for the range to fit. 6. The counter tops weren't ordered for the bathrooms. When the main bathroom vanity finally arrived, the counter top didn't fit it, and it had to be reordered as well. In closing, our kitchen and bathrooms look great. Jason does have excellent taste. However, the process of ordering and procuring the products was very painful. Because of this we would never recommend using Visions.
Description of Work: Visions helped us choose kitchen cabinets, counter tops, carpeting and flooring for kitchen and bathrooms. Jason also helped us to correct an error with the granite counter top for the island.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$22,000

    Contact information

    523 S Earl Street Suite 2, Lafayette, IN 47904

    www.visionfloorsc1.com

    Service hours

    Sunday:
    Closed
    Monday:
    10:00 AM - 5:00 PM
    Tuesday:
    10:00 AM - 5:00 PM
    Wednesday:
    10:00 AM - 5:00 PM
    Thursday:
    10:00 AM - 5:00 PM
    Friday:
    10:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 2:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Flooring Sales and Installation,
    Kitchen and Bath Remodeling,
    Carpet Sales and Installation,
    Ceramic Tile,
    Marble and Granite,
    General Remodeling,
    Hardwood Flooring Sales and Installation,
    Fireplaces,
    Countertops and Backsplashes,
    Cabinet Making

    FAQ

    Vision Floors & More-Carpet One is currently rated 4.7 overall out of 5.

    Sunday: Closed

    Monday: 10:00 AM - 5:00 PM

    Tuesday: 10:00 AM - 5:00 PM

    Wednesday: 10:00 AM - 5:00 PM

    Thursday: 10:00 AM - 5:00 PM

    Friday: 10:00 AM - 5:00 PM

    Saturday: 10:00 AM - 2:00 PM

    Vision Floors & More-Carpet One accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Vision Floors & More-Carpet One offers free project estimates.
    Yes, Vision Floors & More-Carpet One offers eco-friendly accreditations.
    No, Vision Floors & More-Carpet One does not offer a senior discount.
    No, Vision Floors & More-Carpet One does not offer emergency services.
    No, Vision Floors & More-Carpet One does not offer warranties.
    Vision Floors & More-Carpet One offers the following services: area rugs,counter tops,cabinetry,custom showers,granite counter tops,Wood Floors,Area rugs, Shipping,Special Orders,Custom Work,Residential Services,Installation & Laying
    Plumbing, Electrical, and framing

    Contact information

    523 S Earl Street Suite 2, Lafayette, IN 47904

    www.visionfloorsc1.com

    Service hours

    Sunday:
    Closed
    Monday:
    10:00 AM - 5:00 PM
    Tuesday:
    10:00 AM - 5:00 PM
    Wednesday:
    10:00 AM - 5:00 PM
    Thursday:
    10:00 AM - 5:00 PM
    Friday:
    10:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 2:00 PM