Sullivan & Fortner Roofing LLC

Description of Work: We needed a new roof, gutter guards, chimney cap

Description of Work: Complete roof replacement and gutters

Description of Work: Replaced roof

Description of Work: I like Sullivan and Fortner. They put the roofing, siding and gutters.

Description of Work: Took off old roof, and put on new roof. Also sealed around chimney. Cleaned up every night, no nails or any thing left in our yard. Also put on leaf guards. The work was excellent.

Description of Work: The new roof in which this company put on our home still leaks in the same areas in which they were hired to fix in the first place. This company did not perform work in accordance in which the contract was written. The work was not performed to proper roofing specifications /manufacturer specifications. They did not flash the chimney and other areas were water can penetrate our home. They did not cut the roof ridge vents in accordance with manufacturer specs and they did not make sure our attic was ventilated properly before installing the new roof. Our roof needs to be torn off and re-done by another company. They refuse to admit anything is wrong with our roof due to their workmanship. It took, on two separate occasions, over three and four weeks for them to come out and investigate our new roofs, leaking problems and because of this I had to have caulk put around our chimney to stop the water from penetrating our home. Our new roof started to leak again just over two months after it was installed. Water was penetrating through our out-side wall ceilings throughout our home. After waiting for a month or so the roofing company can out and told us it was not leaking because of the new roof even though these were the same areas in which our home was leaking prior to the new roof install. My husband and I have given this company plenty of time to remedy the situation however, they choose not to. They gave us a 20-year warranty on the shingles that is now void because of their workmanship. This company has no integrity or code of ethics as they took advantage of my husband who is disabled, under my care 24 hours a day and under the care of Hospice. I hired this company because my husband was too sick to get involved. I thought they were honest and professional as they carried a "Master Elite Certification as well. As a woman, I had very little knowledge of roofing systems, and we were taken advantage of most certainly. They also altered the contract after the work was completed and without my knowledge or approval by crossing out three very important line items in which all three were the main reasons for the new roof install to begin with. They promised to take care of our leaks and only made them worse. We have more leaks than when we started with. They have caused my husband and I more hardship and stress beyond anyone's imagination. Do your homework and investigate to the fullest any company in which you are about to hire. And make sure everything is in writing, and recheck that contract before they give it back to you "one last time" before YOU PAY THEM. Have your contract re-written with any changes you make before the work begins and definitely before signing it and have your lawyer decipher the contract for you in layman terms. You will be surprised how many people sign a contract without really knowing what it means. This was a learning experience to say the least. Where is the compassion for people, there is a wrong way and a right way of doing things however, the choice is ours and we are the ones who have to live with our decisions.