Hoosier Services

We had used Hoosier Services to remodel a bathroom in a house we sold immediately after. They were responsive then & we were satisfied with the work. So when we bought a new house, we called the owner, Larry, again to do the remodeling. Big mistake! He came out quickly & gave a verbal estimate that was in line with another estimate we had gotten (and was told it should take a month to complete). However, from the first day the employees began work, problems began. The workers are very knowledgeable & friendly, but do not have required equipment to do the work. I had specifically requested (although I shouldn't have had to) that they seal off the upstairs so that the dust would not go all over the house & so my pets could not enter the area they were working. Not 2 hours go by when I see the workers removing ceiling tiles (suited up in hazmat suits & respirators) & the dust is flying all over the house. I asked the workers to stop & it took several phone calls until plastic arrived to seal. Again & again throughout over 3 months of work I was told that they couldn't do something because they didn't have the parts (at one point, I questioned why my new bathroom sink had an old, very convoluted, pieced-up drain & was told all he had was parts from a previous job). For the first few days, several workers were on site & work progressed smoothly. But after just 1 week, only 2 workers were left & work progressed very slowly. Then, once drywall was up & sanded, I was down to 1 worker & only the walls had been done. It took over 3 months to have the work completed. The owner rarely returned calls, especially when I had a complaint. When the upstairs bath was completed, they started on the downstairs bath & encouraged up to use the upstairs shower. Right away I called complaining that a lot of water ran through the seams of the tub surround walls & drained into the garage below. Larry told me "It shouldn't do that" & did nothing to fix it. His remaining worker attempted several things but couldn't grout then seams because he said he would get in trouble if he did & Larry noticed. Finally, after repeated angry phone calls, Larry came on site & saw for himself that water was leaking & had pooled under the new linoleum floor . He grudgingly had another employee come & grout the tub & surround seams. I told him 2 days later that water still leaked from the tub, but got no response. Several months later, I noticed water in the garage again under the tub. I called Hoosier Services & never received a return call. I had to have my plumber reconnect & tighten connections between pipes in the tub drain. The downstairs bath needed wallpaper removal, walls painted, counter replaced, hardware replaced, & tub door installation. Well, the tub leaks from the seal under the new door, rust is showing through the paint where they did not cover the metal corner pieces on the knee wall, & we are still trying to clean the baseboards where the wet wallpaper stuck. The new step works well, but the trim molding they glued on has peeled off. I had to call several times to get the doorbell completed, & we still have problems. Because the original doorbell box inside was horizontal & the new box they purchased was vertical, the installed the new one horizontally & tried to glue the cover into place. It falls off often when the front door is closed. We didn't use the outdoor faucets until this summer, & the first time I did, water ran in the crawl space under the house & continued to run after shutting off the faucet. I had to have my plumber repair a faulty connection on the new installation in the crawl space. I, smartly, withheld half payment until completion, which is, I believe, the only reason some of the issues were addressed. In conclusion, DO NOT USE HOOSIER SERVICES. The actual workers are great, but the owner is unresponsive & does not stand by his work.

Hoosier services was picked on a recommendation by a friend to help us get the house that we bought in a liveable state. We negotiated a quote with them for what I thought was a reasonable amount. Hoosier Services idea was to quote worst case and then make adjustments later. Included in the quote was to take up the old kitchen floor and replace with a new one. To take up the old carpet in the family room and bedrooms and replace with new. Several things like that. However, The sloth like rate at which these guys worked was incredible. It wasn't so much the guys that Hoosier Services contracted out to perform the work. it was the fact that we could not get responsed from Hoosier Services and it took them forever to get anything scheduled. Because we had to be moved in by a certain date, we ended up taking up and throwing away the old carpet ourselves, taking up and throwing away the old kitchen floor ourselves, and many other small items we had quoted them to do because SOMEBODY needed to make progress. When it came settling the bill, Hoosier Services asked for MORE than the quote even though what they paid for carpetting was less than what was quoted, what they paid for the flooring we picked up was 50% less than quoted etc.. AND they didn't do a lot of the work that was quoted. They did put on a water softener that was not included in the original quote but other than that.. My advice if you ever want to use these guys is to agree on a fixed price and a timeline in which they have to finsih the job before you ever have them work for you. If they don't want to agree to a timeline, you can certainly do a lot better.

Hoosier Services didn't return the first of two calls to make an appointment to give an estimate, was an hour late for the appointment with no call to say he was going to be delayed and has yet to submit an estimate or contact the company in any way. Would not recommend this company.