Hays & Sons Construction

First I want to thank God for answering my prayers. They far exceeded my expectations of what I wanted done . They were professional and kind and courteous in handling each job preformed.. I was and am so very happy with the work done on my house .. thanks Lord for sending Hays and sons in answer to my prayers !! I would recommend them highly !

Referred by my insurance company. Arrived as scheduled with equipment to help with drying out the area. This equipment worked great. The next day or so, an estimator arrived and gave an estimated estimate (never gave an actual dollar amount). Then the fun began. Task 1. Crew arrived to tear down ceiling and replace it. They spoke Spanish as a native language and very poor English. The person from Hays and Sons didn't speak Spanish any better than I did. I did get my desires across. Task 2. Removing the carpet was easy. Found oak floors from 1927 underneath. Decided to have these redone vs. adding carpet. The floor refinisher did his job and had me out of the house for 3 days to allow the varnish to dry. When I arrived home after this, I found that the floors looked good except for the edges which were much lighter than the rest of the floor. I had the refinisher (who at least spoke English) was rude when I asked him to redo the lighter edges. He did this and it did look better but, I was charged extra for this extra work. This was something that I didn't know about until after I received the final bill. Task 3. Putting cork flooring in the kitchen was another issue. I had to purchase the flooring since the Hays rep said that he couldn't provide samples of this. The installation went well but, since that time, I have had to go back and re-nail the edges as they weren't firmly secured at time of installation.

Hays and Sons was a contracted company through our insurance, which meant that we did not have to be a middleman for payments. We soon regretted choosing them. We had to wait for a month for them to get the skylight right. That was a big fiasco since they ordered the wrong skylight twice, and didn't even try to expedite the process despite the holdup coming from their side. They were sloppy, they slopped on some plaster over top of some troubled spots, rather than stripping back to the base. They were not even going to fix the walls which were slightly warped out from the water. Our insurance agent did not understand how bad the job was from speaking over the phone. We took pictures and sent them to the agent in charge, he deemed their quality of workmanship was unsatisfactory after viewing the photos. So, our agent got involved and required them to do the walls and strip back the ceiling in order for them to get paid. We had to send pictures twice and the agent told us it was standard practice to give one more chance to get it right, despite the unprofessional work. So we gave Hays and Sons another chance to redo the ceiling and blend it in with the rest of the room, since it looked really really bad, no blending of the textured ceiling. I wish we had not honored that and we hired another company after the first reporting of the unsatisfactory job to the insurance agent. It was a huge headache, and they even did a lousy job the second time around. I still see ridges jutting out that should not be there, but the job was sufficient and we wanted our lives back, after it took them a number of months to get it to a decent looking job. We decided to just cut it off and accept the job. I recommend Hays and Sons if you are lonely and need companionship, and the quality of work is not high on your list of importance. If we didn't cut it off, I predict we could have had them in our living room for 6 months on a daily basis, for the one skylight.

We weren’t very thrilled, since they took a long time to finish the work. It took almost a year. Everything was guaranteed, and we called them because there was a leaky part in the roof; they took four months to repair that leak.