H H GREGG APPLIANCES

We are still not satisfied with them, they are not taking responsibility. They were legally trying to cover themselves. They couldn't do anything to install them, it wasn't their responsibility. They couldn't open up the faucets in the back because they were really tight and they didn't want to mess with it because they didn't want the responsibility. The gentlemen were very nice, I have no problems with their professionalism but they were not trained to do some things. They left here and they did not level it. Our washer was shaking everywhere. I had to have my husband take over because I was so upset. They did come out and tried to fix it again but it wasn't fixed so they gave us a new washer. We did get a very good deal.

The salesman was very professional and courteous. He introduced himself and then offered to stand aside and allow us time to take in all the choices. When we had browsed long enough to formulate some questions, he was avaialable and provided the help in narrowing our decision. At the sale there was the usual offer to add the extended warranty but low key. He also mentioned Gregg's has a refund the difference if the item goes on sale within 30 days and the return policy. He rang up the sale in the dept. and helped load it in the car. Two weeks later the same item went on sale. I took the reciept in and was promptly refunded the difference.