Brand Heating & Air Conditioning LLC

They have been doing our service for years. They do it spring and fall. They?re probably due any time to come out and do a spring checkup. I think it was like $70. They showed up on time. They seemed to do a competent job. Our furnace is getting older, but they said for now it looks good. It?s on its last leg, but it?s still good. The service was good. I mean they?ve always given us good service and as far as pushing us to get a new furnace, I?ve never had any problem with.

.

unknown

"Technician" arrived at 12:30, which was within 5 hours of my initial call. Unfortunately, he never even attempted to repair. Without ever actually removing or looking into the inducer, he declared it all locked up due to corrosion. He did not examine the exchanger yet declared it would be cracked or too thin to be safe. And I would also need a new pressure switch and secondary. All this with only removing one cover plate and never actually inspecting or testing a single part! He did empty some water out of the condensation tube. "Technician" used several high pressure tactics to convince me that I needed to purchase a new furnace. He said it would cost over $5,000 to repair my current unit, which is more than I paid for it when I purchased from same company on December 23, 2008, just 7 years ago! Said it would be at least 2 week back order on the secondary, and 8-10 weeks backorder for a new exchanger. Although the exchanger has a lifetime warranty, "Technician" said that the warranty would likely not be honored because I did not have a record of having the unit serviced annually. "Technician"wrote out a long list of potential new units to purchase, recommending that I really should purchase a stainless steel unit because of "all of the corrosion" in my current unit. And that I really ought to replace the AC unit as well because it would be nearly impossible or extremely costly to do so separately from the furnace. And I really should make a decision that day because they only had one appointment open in the next two weeks for installing. (It was 55 degrees F in my house at the time he was trying to make this sale.) When I informed "Technician" that I would NOT be making such a big decision on that day, he took back the written estimate sheet saying that was his only copy and so he couldn't leave it with me. I however took a picture of the estimate sheet with my phone and sent a copy to Brand with my complaint (see below.) $109 later, my furnace was not repaired (no attempt to repair was made), and several hours of my time wasted. Needless to say, I called a different HVAC company and they had my furnace up and running in less than 10 minutes. The inducer had locked up due to a few leaves and dead butterflies. It took only a screwdriver to remove the inducer, no other parts were needed and in fact, there was NOTHING defective in the furnace. This 2nd company didn't even charge me for this service - they considered it a 2nd opinion call. I contacted Brand to complain about their service and scam attempt. I sent the owner a detailed email message to their company account on October 21, but have yet to hear back from them.

It was very good. They came out withing a week from purchasing the big deal. One person came out. He's punctual and courteous. There was no additional charge. Price is wonderful.

unknown

The did a good job and were on time.

Got a confirmation call yesterday that the service technician with be at my house between 8 and 9 AM. No one showed so I called their office at 9:15. I asked where my technician was, the lady said he was running late, and he was at their office picking up things for my appointment. I asked why she hadn't called me to let me know they weren't going to be on time. She said she didn't know that he was running late. 30 minutes later the technician arrived. I didn't recognize him, so I asked him if he was new. He said yes, he was. He had just moved here from out of state. His previous job was a duct cleaner. He said he had only been working in his new job for a month and a half. He was getting on the job training as an HVAC technician. I watched as he worked on my furnace. He didn't act like he was comfortable or sure of what he was doing. He complained about his tools being old and not working well. He took some things apart to do testing, and lost one of the screws to put things back together. I asked him to replace the filter for my humidifier. After he took it apart, he said he didn't have that one in his truck. He said he'd got by their warehouse (a short drive from our house), pick one up and come right back to put it in. Ten minutes after he left, the receptionist called and said he wasn't coming back, but she was willing to bring the filter over. I told her that the technician said he would come back and put it in for me. She said she didn't know how to do that. I asked why the technician wasn't coming back, and she said he had to go to his next appointment. I told her to forget it!

We have used Brand Heating and Air for all our HVAC needs since we moved here in 1992. They service our furnace and air conditioner twice a year. When we have had a problem they have come out quickly and taken care of the issue. We moved to a new home in 2009 and had a new furnace and air conditioner installed. Last fall, 2012, during a routine maintenance check, they discovered that the heat exchanger was cracked on my 3 year old furnace. They ordered the part and replaced it as quickly as possible, keeping in touch to let me know what was happening because it took 3 days to get the part. The unit was still under warranty, so we didn't pay a thing! Our last service call was because mice had chewed the wiring on the air conditioner and the wiring was exposed (discovered by our pest control guy in December). They came right out and replaced the wiring. I recommend them for any work you need done. They are always prompt, courteous, and clean everything up.

The service was excellent; they were here when they said they would be. They cleaned up after themselves. They did exactly what they said they would do. The price was reasonable.

My 87 yr old mother had moved to a retirement center, and so my brother and I were at her house doing some work needed to prepare the house for sale. We discovered she had no hot water. Because she had had Brand install the hot water heater in 2007, we called them for service. The tech relighted the pilot and charged $124.00. My brother told them it was not just that, but they said they would come back if that didn't fix it. Of course, it didn't. So the next day the tech says it is a "Flow regulator" that is separate from the water heater and it will be $400. My brother had to go back to Ohio where he lives, and I was going to be out of town for the next 10 days, so I told him to leave it and I would see what to do when I got back. My mother is not wealthy and couldn't throw $400 at this problem.I was only home 2 days when my mother had to go to the hospital, and so it was 2 more weeks before I could get back to Brand about the hot water. I called and asked to speak to the service manager. He was sick, and nobody else had the authority to tackle a problem. After I called twice more he finally called me, and he agreed to come look at the problem (3 days later). He said the valve could be removed as it was not required, and it would be one hour of labor or $100.00 at their going rate. I asked about other charges. He said no, no other charges. He said the office would call me on Monday to set up a time. On Monday no one had called by 10 AM, so I called them. I spoke to the scheduler and agreed on Wednesday morning. I added the specific comment that it could not be afternoon. She said no, it will be mid-morning probably around 10. When he arrived at 12:10, I said I have an appointment and cannot stay. I said I would pay him and he could lock up when he left. He said he would and the charge will be $176.00. Now I think that estimates are likely plus or minus 10%, but plus 76% is way out of estimate range. The manager, Mike, lied to me about the charge. The work was done, and there is hot water, but the price, punctuality and professional rate an F in my opinion. I would never call this company again.

They come once in the summer and once in the winter. They come in and do the maintenance. They do the furnace and air conditioner at the same time. They once said that the air conditioner’s Freon was leaking. It seemed unlikely that it was. I was not pleased with their service. I felt like they were trying to sell me unnecessary things. I have no intention of using them again.

They did fine.

Old water heater was at least 16 years old and making bubbling and thumping noises in the basement. Noticed small drip in April and began calling plumbers and other installers (including Sears), but all 4 estimates seemed rather expensive. These conversations educated me about the Bradford White brand. After this company -- originally recommended by a neighbor -- completed HVAC repair and A/C service in my home, I asked them for an water heater estimate. Their estimate was lower than the others for installing the Bradford White model I wanted, plus I was very impressed during my previous experience with their staff and service. My new gas water heater is more energy efficient and qualified for a $100 rebate from the gas company.

After 2 estimates from other HVAC firms, my neighbor recommended this company as locally owned and used by other members of his family. Brand's service & parts manager Dan McGlothlin took time to talk over options with me and won my confidence because he provided good information and a listening ear without a hard sell. He also structured the estimate so that I got the best possible price after joining their annual service plan and receiving a regular customer discount on the circuit board. Mike Latus, the technician who installed the circuit board and did the spring tuneup of my A/C unit, did the most thorough cleaning job I have *ever* seen on my 11+ year old outdoor A/C unit. He also explained each step of the cleaning and testing process to me. In the first decade of this unit's life, I used 2 different service firms -- a locally owned Lennox dealer who installed it and then another regionally owned company whose technicians' thoroughness and people skills varied widely. Example: One A/C tuneup was so fast outdoors that I didn't even have time to get out there and watch. I seriously doubt he did anything that compares with what I watched my Brand technician do. Totally impressed, I am now a loyal customer for as long as the people I have met are involved with the company. I also had a chance to meet the owner on another occasion.