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ARS / Rescue Rooter Lafayette

Plumbing, Heating and Air Conditioning, Drain Cleaning,

About us

For fast and exceptional service for all of your heating, cooling or plumbing needs, call us now: 765-481-3444 . The best choice for Heating, Cooling, Plumbing, and Attic insulation services. When you need an AC, heating, or plumbing problem fixed fast and fixed right, you need ARS/Rescue Rooter. At ARS Rescue Rooter, we provide exceptional service and comfort. We don’t charge an extra service call fee for emergency services—so call us 24/7. From minor repairs and part replacements, to a complete new system design and installation, we are the company to call. Plus, we offer comprehensive maintenance plans to keep your system in top shape, and your home comfortable all year long. Additional DBAs - American Residential Services LLC, A R S Modern Heating & Cooling, A R S Service Express Heating Cooling Plumbing.

Business highlights

85 years of trusted experience
Emergency Services Offered

Services we offer

Heating & cooling, indoor air quality, water heaters, sewer lines & drain cleaning, plumbing and equipment installation & sales.

Services we don't offer

Ask for Details

Amenities

Free Estimates
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.7105 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
14%
3
3%
2
1%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.8
responsiveness
4.7
punctuality
4.8
Showing 1-25 of 105 reviews

Dinah M.
09/2018
5.0
heating & air conditioning/hvac
  + -1 more
Couldn't have asked for better. The people I dealt with, from Mike Taylor through the two men who did the installation, were professional and prompt. I would definitely hire them again.
Description of Work: Replaced furnace and air conditioner

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary S.
07/2018
5.0
heating & air conditioning/hvac
  + -1 more
Transformer blew across street/ created power surge through furnace and charred wires/ circuit board. Because of a caregiver being in the home with 97 year old - ARS was out to assess within 2 hours of the fire dept., then a call that night about what is needed and options for repair/replacement. Manager called to discuss options, then met me in a different city on Thursday to discuss and sign work order. Fortunate to have a cancellation because the furnace was installed with cool air back on by 4:00 Friday; so mom did not have to be moved to stay cool for the 100+ heat. When the installer left, he has tested everything and waited until cool air was flowing and I understood the new thermostat. He stressed to call him if ANY issues come up.
Description of Work: Assess short circuited furnace/ air.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carolyn B.
06/2018
5.0
plumbing, wells
  + 0 more
Our technician was prompt, quickly diagnosed the problem and fixed it. Several days later I called ARS back because of an odor in the same area of our basement. They reassigned our same technician who was able to suggest a fix over the phone and saved me an unnecessary service call. We have had no subsequent problems. I wouldn't hesitate to call them again.
Description of Work: We had a backed up, non functioning septic pump in our basement.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Wen-wen T.
05/2018
5.0
plumbing
  + -1 more
Timely and professional service. Couldn't be better.
Description of Work: Shower head dripping nonstop

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Daniel K.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very well. The timing was appropriate and my questions answered during the repair process.
Description of Work: I needed blower motors replaced on my two units. And work done on my condenser unit outside.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

Jarrod K.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Wonderful the technician was the best I’d seen! He cleaned up even better than it was when he got here! I’d definitely recommend them.
Description of Work: Furnace service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Chris M.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Tech came out and made sure to explain things to me in a way I could understand since I am not familiar with furnaces. We decided to get an estimate and had another very friendly gentleman come out and sold us a new system. He spent a lot of time and made us feel comfortable with our options. We have the installers out the next day, they were very friendly and hard working. Will call ARS for all our heating / plumbing needs.
Description of Work: Furnace was not working

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tim C.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
We are very happy with both the systems and the service provided. The recommendations of the ARS team members were greatly appreciated. The team was responsive to our schedule, and a pleasure to work with. Even though we were a good distance from their office, we were thankful for their professionalism and willingness to work directly with us.
Description of Work: My wife and I purchased an abandoned property listed on the National Register of Historic Places. We had to replace the heating system for the entire house, with units in both the cellar and the attic. We installed a forced air system, with both heat and air conditioning, and heat exchange pumps.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$24,600

Mary G.
10/2017
5.0
plumbing, drain cleaning
  + 0 more
I was very pleased. Price was explained in advance. The plumbers knew just what to do, completed the work quickly, and were friendly and helpful.
Description of Work: Toddler flushed a duplo block down the toilet. We needed it removed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Mary S.
09/2017
5.0
plumbing, drain cleaning
  + 0 more
Ran part of a cycle to confirm flow and reassured me that if the problem occurs again, he would be back.
Description of Work: Dishwater backing up in dishwasher

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary L.
06/2017
5.0
plumbing, water heater repair
  + 0 more
Great service and very professional. Price was right.
Description of Work: A new hot water heater was purchased and installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Dave H.
11/2016
5.0
plumbing
  + -1 more
FAST, same day response! Arrived when promised. Very professional. Highly recommended!
Description of Work: Clean furnace thermocouple

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$169

Tim S.
10/2016
5.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
The whole process was start to finish was outstanding. I felt we got a great price, partly because we took advantage of an early-season deal. The installation of the units was scheduled quickly and completed in a timely manner. We got good explanations about the new products and how to use them. The installers were careful around our dogs and completely cleaned up the installation site when finished. We have used ARS for our furnace and A/C needs for years and will continue to do so.
Description of Work: Installed new water heater, furnace, and A/C unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

Linda B.
10/2016
5.0
heating & air conditioning/hvac, plumbing, drain cleaning
  + 1 more
In both cases ARS worked with us to diagnose the problem, customized solutions to serve our needs, and to resolve our problems. The team was responsive and "fleet footed" when the situation changed - requiring a different solution. Neither of these tasks was easy, and we are happy with the results.
Description of Work: We had two separate projects: * In July our sewer backed up into our basement requiring the replacement of our outside access. Following the diagnosis, the immediate issue was swiftly resolved. This project took some time to complete, including the scheduling of heavy equipment and the operator. * In September we replaced our entire heating and air conditioning system including filters, heat pump, furnace, and both coils. Due to asthma & allergies, this project required swift action, and we received it!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$17,000

Judy T.
10/2016
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Very professional, speedy service. AC was installed efficiently and in less time than I expected.
Description of Work: Installed New Central Air Conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,912

Michael T.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
The guys were so professional and accomidating to my schedule. It was litterally the best service experience that i have ever had. It litterally took 4 hours for them to replace the furnace, i thought it would be all day but they were in and out before i knew it. It was a wonderful experience. And jarrod, cody and travis were quite the gentleman! Thanks ARS
Description of Work: They replaced my furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,245

Cassia K.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
Great experience! They tried hard to repair my very old A/C and did make it last a bit longer but told me it was on its last leg. So when it did die, I called them. The sales person came and sat down with me and wasn't pushy at all. Didn't force me at all, just laid out all the options and the pluses and minuses of each option. Lots of payment options available as well. Also explained the warranty and was patient thru all of my questions. I'm a very thorough person especially with that big of a purchase! Then there was an issue after (manufacturer fault) and their service tech came out and found the issue immediately. He worked hard to try to call all close warehouses but no one had the part. So he ordered the part. Again the service tech put up with my questions and explained the issue in words I understood and even showed me the issue. No cost for any of this repair since I had gotten the warranty. Haven't had any issues and its working great! Would recommend!
Description of Work: I have had multiple services from this entity. I put in the last date of service. But have had A/C repair, new A/C installation, maintenance check and warranty repair services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James M.
10/2016
1.0
plumbing, water heater repair
  + 0 more
When the serviceman arrived he looked at the unit and said "I don't do tankless"! He calls back the home office and then says "we don't work on new units you don't buy from us" ... What!? I don't need you to "do" tankless. I need basic hot and cold water connections (right next to the unit, half hour max) and the gas line needs to be changed from 1/2 to 3/4 in. This is standard basic plumbing. He says "I don't do gas" ... Calls back the home office and sees if somebody else can come and do the gas. Nobody. What a completely worthless company. Can't do basic hot and cold water connections to a water heater!!! Can't do a gas line. I called Schommer's and they had the gas line done within 2 hours. Real plumbers. I did the hot and cold myself. Took me a couple hours a real plumber could have done in a half hour. There apparently are no real plumbers at this company. I called based on their Angie's List rating. Would never call them again.
Description of Work: Called and was VERY clear to the lady that my water heater had failed. That I purchased a new tankless one and wanted the gas, hot and cold water connected. I was very glad they could be there the next morning.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
5.0
punctuality
5.0


Response from ARS / Rescue Rooter Lafayette
[Member Name Removed], thank you for sharing your experience. ARS strives to provide each customer with an exceptional service experience and we would like to discuss your specific situation further. One of our team members will be reaching out to you if we have your information on file, or you may call 317-339-6437. If you prefer, you may call Corporate Customer Relations at 866-803-0879.

Robin T.
12/2015
5.0
plumbing, wells
  + 0 more
We came back from our Christmas vacation to find about an inch of standing water in our basement after heavy rain. We called three different plumbers, and ARS was the only one who responded within 3 hours of our call at 10 pm. They sent out a tech (Brian) who determined that our sump pump had died. He installed a temporary pump that drained into the toilet. The next day, he came back and installed a new sump pump for $575. About an hour after he left, it began shaking, and the sump pit filled to the brim with water. We called Brian back, and he came back right after he had finished the job he was working on (despite having 10 other jobs queued up for the remainder of the day). He determined that the power cord had gotten wrapped around the float, and fixed the problem at no charge. So far, the new sump pump has worked flawlessly. We also requested ARS look at an exterior drain in our backyard, but they referred that job to a larger service company because they didn't have the equipment to handle the pipe. In summary, we found ARS responsive and honest.
Description of Work: Installed a temporary pump after our sump pump failed, then installed a new sump pump.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$575

Angela W.
11/2015
5.0
plumbing
  + -1 more
Same day service. Technician was professional, knowledgeable and quick. We are very pleased with the process and results.
Description of Work: Change out bathroom fixtures; updated pipes/fixtures.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Polly C.
07/2015
4.0
plumbing
  + -1 more
Went very well first day of installation. They were here from 9a-almost 9p. Cleaned up very well. However they needed to return to finish installing Humidifier and exhaust system. However we called them a couple of times to find out when they were going to finish. Finally we got a call back from the salesman saying that they were booked with other jobs and would have to get back with us. We called again this time the scheduling manager called that they would be back on Friday July 3rd to finish. That is not a great plan. They need to follow what we were told that they would finish up the next day if not done on day one. I do not fault the installers, they were very professional and felt bad it had taken so long to finish our job especially since we paid in full at the end of first day. I feel they just need to take a look at their schedules to assure job is complete before moving on to next job. I will be setting up with them the yearly maintenance to insure that our systems stay in good repair as we have done in the past. Not unhappy with this company just a concern.
Description of Work: Replaced old air conditioning and furnace systems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$7,600

Response from ARS / Rescue Rooter Lafayette
Ms. Castor, We appreciate you taking time to share your experience with our company. ARS/Rescue Rooter is committed to providing an exceptional service experience with 100% customer satisfaction. We apologize for any inconvenience you are experiencing. We certainly appreciate your candor and patience with us, and will use this for future betterment of our company. Should you have any further questions or comments, please don’t hesitate to reach out to us. ARS/Rescue Rooter Customer Relations 866-803-0879

Robert H.
06/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Very efficient, knowledgeable and capable.
Description of Work: Routine seasonal service + repair of fan motor loose connection + add coolant to the AC.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$56

Response from ARS / Rescue Rooter Lafayette
(removed member name), Thank you for taking time to share your feedback on our company. We appreciate you choosing ARS/Rescue Rooter! ARS/Rescue Rooter Customer Relations 866-803-0879

Michael L.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
They discovered an issue in our unit. They did the first assessment and another company did a second assessment. The second company came in with a lower bid for replacement of parts.
Description of Work: The company did a diagnostic on our heating unit.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Response from ARS / Rescue Rooter Lafayette
Mr. {member name removed}, thank you for taking time to share your feedback on our company. We appreciate you contacting ARS/Rescue Rooter to complete a diagnostic of your home comfort system. Should you need further assistance, now, or, in the future, please don’t hesitate to call!

Dawn G.
06/2014
4.0
plumbing, sewer cleaning
  + 0 more
We have had ARS come out for service several times for our home and two rental properties. They have done good work each time. Their coupons are reasonable and helpful. The only issue we have regards punctuality. We had an appointment for roto rooter on Saturday, 06/21/14 at one of our rental properties. ARS did not arrive during the time they gave us and they did not call us. We called the office and was told the technicians were running late and would be out soon. Several hours later they still had not arrived so we called again and was told they were running late and that ARS would call a few minutes before they got to our location. A couple hours after that ARS called to tell us that they wouldn’t be able to make it out that day due to emergencies. They rescheduled for 06/24/14. On 06/24 we had an appointment between 8-9. ARS once again did not arrive when scheduled and we contacted the office. The technician finally arrived late. We were not notified that he would be late. I am not saying ARS is a disreputable company or that they should not be used. I just want consumers to be aware of what happened to us. ARS's level of customer service certainly was lacking during this experience. UPDATE: ARS called me back and apologized for the inconvenience & miscommunication. We appreciate that and will continue to use their services.
Description of Work: Roto Rooter (to remove roots in sewer lines) Estimate for rerouting sewer lines in basement

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
2.0

Yes, I recommend this pro
$89

Response from ARS / Rescue Rooter Lafayette
[member name removed], thank you for sharing your concerns. ARS/Rescue Rooter strives to provide each customer with an exceptional service experience. We would like to discuss your specific situation further. One of our Customer Relations team members will be contacting you to address the situation further.

steven C.
06/2014
5.0
plumbing
  + -1 more
Came home from vacation to find that the ceiling in my basement was soaked and dripping water. I figured it must be a water pipe and immediately started to think this was going to be really really bad (not to mention expensive). Bryan came out and spent a long time looking around for the source. Again, I had thought it was going to be water pipes and had said as much, so imagine how pleasantly surprised I was when he found out that it was just a leak on my dishwasher! I cant say how much I appreciate his careful inspection. I cant help but imagine many others would have just started tearing into things and charging me a fortune! I *highly* recommend this company and will use them again in the future!
Description of Work: Repaired a leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$177

Contact information

412 Farabee Dr, Lafayette, IN 47905

https://www.ars.com/

Service hours

Sunday:
12:00 AM - 11:30 PM
Monday:
12:00 AM - 11:30 PM
Tuesday:
12:00 AM - 11:30 PM
Wednesday:
12:00 AM - 11:30 PM
Thursday:
12:00 AM - 11:30 PM
Friday:
12:00 AM - 11:30 PM
Saturday:
12:00 AM - 11:30 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
Yes
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Heating and Air Conditioning,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Wells and Pumps,
Water Filtration and Softening

FAQ

ARS / Rescue Rooter Lafayette is currently rated 4.7 overall out of 5.

Sunday: 12:00 AM - 11:30 PM

Monday: 12:00 AM - 11:30 PM

Tuesday: 12:00 AM - 11:30 PM

Wednesday: 12:00 AM - 11:30 PM

Thursday: 12:00 AM - 11:30 PM

Friday: 12:00 AM - 11:30 PM

Saturday: 12:00 AM - 11:30 PM

ARS / Rescue Rooter Lafayette accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, ARS / Rescue Rooter Lafayette offers free project estimates.
Yes, ARS / Rescue Rooter Lafayette offers eco-friendly accreditations.
No, ARS / Rescue Rooter Lafayette does not offer a senior discount.
Yes, ARS / Rescue Rooter Lafayette offers emergency services.
No, ARS / Rescue Rooter Lafayette does not offer warranties.
ARS / Rescue Rooter Lafayette offers the following services: Heating & cooling, indoor air quality, water heaters, sewer lines & drain cleaning, plumbing and equipment installation & sales.
Ask for Details

Contact information

412 Farabee Dr, Lafayette, IN 47905

https://www.ars.com/

Service hours

Sunday:
12:00 AM - 11:30 PM
Monday:
12:00 AM - 11:30 PM
Tuesday:
12:00 AM - 11:30 PM
Wednesday:
12:00 AM - 11:30 PM
Thursday:
12:00 AM - 11:30 PM
Friday:
12:00 AM - 11:30 PM
Saturday:
12:00 AM - 11:30 PM