ARS / Rescue Rooter Lafayette

Couldn't have asked for better. The people I dealt with, from Mike Taylor through the two men who did the installation, were professional and prompt. I would definitely hire them again.

Transformer blew across street/ created power surge through furnace and charred wires/ circuit board. Because of a caregiver being in the home with 97 year old - ARS was out to assess within 2 hours of the fire dept., then a call that night about what is needed and options for repair/replacement. Manager called to discuss options, then met me in a different city on Thursday to discuss and sign work order. Fortunate to have a cancellation because the furnace was installed with cool air back on by 4:00 Friday; so mom did not have to be moved to stay cool for the 100+ heat. When the installer left, he has tested everything and waited until cool air was flowing and I understood the new thermostat. He stressed to call him if ANY issues come up.

Our technician was prompt, quickly diagnosed the problem and fixed it. Several days later I called ARS back because of an odor in the same area of our basement. They reassigned our same technician who was able to suggest a fix over the phone and saved me an unnecessary service call. We have had no subsequent problems. I wouldn't hesitate to call them again.

Timely and professional service. Couldn't be better.

Very well. The timing was appropriate and my questions answered during the repair process.

We are very happy with both the systems and the service provided. The recommendations of the ARS team members were greatly appreciated. The team was responsive to our schedule, and a pleasure to work with. Even though we were a good distance from their office, we were thankful for their professionalism and willingness to work directly with us.

Wonderful the technician was the best I’d seen! He cleaned up even better than it was when he got here! I’d definitely recommend them.

Tech came out and made sure to explain things to me in a way I could understand since I am not familiar with furnaces. We decided to get an estimate and had another very friendly gentleman come out and sold us a new system. He spent a lot of time and made us feel comfortable with our options. We have the installers out the next day, they were very friendly and hard working. Will call ARS for all our heating / plumbing needs.

I was very pleased. Price was explained in advance. The plumbers knew just what to do, completed the work quickly, and were friendly and helpful.

Ran part of a cycle to confirm flow and reassured me that if the problem occurs again, he would be back.

Great service and very professional. Price was right.

FAST, same day response! Arrived when promised. Very professional. Highly recommended!

The whole process was start to finish was outstanding. I felt we got a great price, partly because we took advantage of an early-season deal. The installation of the units was scheduled quickly and completed in a timely manner. We got good explanations about the new products and how to use them. The installers were careful around our dogs and completely cleaned up the installation site when finished. We have used ARS for our furnace and A/C needs for years and will continue to do so.

In both cases ARS worked with us to diagnose the problem, customized solutions to serve our needs, and to resolve our problems. The team was responsive and "fleet footed" when the situation changed - requiring a different solution. Neither of these tasks was easy, and we are happy with the results.

Very professional, speedy service. AC was installed efficiently and in less time than I expected.

The guys were so professional and accomidating to my schedule. It was litterally the best service experience that i have ever had. It litterally took 4 hours for them to replace the furnace, i thought it would be all day but they were in and out before i knew it. It was a wonderful experience. And jarrod, cody and travis were quite the gentleman! Thanks ARS

Great experience! They tried hard to repair my very old A/C and did make it last a bit longer but told me it was on its last leg. So when it did die, I called them. The sales person came and sat down with me and wasn't pushy at all. Didn't force me at all, just laid out all the options and the pluses and minuses of each option. Lots of payment options available as well. Also explained the warranty and was patient thru all of my questions. I'm a very thorough person especially with that big of a purchase! Then there was an issue after (manufacturer fault) and their service tech came out and found the issue immediately. He worked hard to try to call all close warehouses but no one had the part. So he ordered the part. Again the service tech put up with my questions and explained the issue in words I understood and even showed me the issue. No cost for any of this repair since I had gotten the warranty. Haven't had any issues and its working great! Would recommend!

When the serviceman arrived he looked at the unit and said "I don't do tankless"! He calls back the home office and then says "we don't work on new units you don't buy from us" ... What!? I don't need you to "do" tankless. I need basic hot and cold water connections (right next to the unit, half hour max) and the gas line needs to be changed from 1/2 to 3/4 in. This is standard basic plumbing. He says "I don't do gas" ... Calls back the home office and sees if somebody else can come and do the gas. Nobody. What a completely worthless company. Can't do basic hot and cold water connections to a water heater!!! Can't do a gas line. I called Schommer's and they had the gas line done within 2 hours. Real plumbers. I did the hot and cold myself. Took me a couple hours a real plumber could have done in a half hour. There apparently are no real plumbers at this company. I called based on their Angie's List rating. Would never call them again.

We came back from our Christmas vacation to find about an inch of standing water in our basement after heavy rain. We called three different plumbers, and ARS was the only one who responded within 3 hours of our call at 10 pm. They sent out a tech (Brian) who determined that our sump pump had died. He installed a temporary pump that drained into the toilet. The next day, he came back and installed a new sump pump for $575. About an hour after he left, it began shaking, and the sump pit filled to the brim with water. We called Brian back, and he came back right after he had finished the job he was working on (despite having 10 other jobs queued up for the remainder of the day). He determined that the power cord had gotten wrapped around the float, and fixed the problem at no charge. So far, the new sump pump has worked flawlessly. We also requested ARS look at an exterior drain in our backyard, but they referred that job to a larger service company because they didn't have the equipment to handle the pipe. In summary, we found ARS responsive and honest.

Same day service. Technician was professional, knowledgeable and quick. We are very pleased with the process and results.

Went very well first day of installation. They were here from 9a-almost 9p. Cleaned up very well. However they needed to return to finish installing Humidifier and exhaust system. However we called them a couple of times to find out when they were going to finish. Finally we got a call back from the salesman saying that they were booked with other jobs and would have to get back with us. We called again this time the scheduling manager called that they would be back on Friday July 3rd to finish. That is not a great plan. They need to follow what we were told that they would finish up the next day if not done on day one. I do not fault the installers, they were very professional and felt bad it had taken so long to finish our job especially since we paid in full at the end of first day. I feel they just need to take a look at their schedules to assure job is complete before moving on to next job. I will be setting up with them the yearly maintenance to insure that our systems stay in good repair as we have done in the past. Not unhappy with this company just a concern.

Very efficient, knowledgeable and capable.

They discovered an issue in our unit. They did the first assessment and another company did a second assessment. The second company came in with a lower bid for replacement of parts.

We have had ARS come out for service several times for our home and two rental properties. They have done good work each time. Their coupons are reasonable and helpful. The only issue we have regards punctuality. We had an appointment for roto rooter on Saturday, 06/21/14 at one of our rental properties. ARS did not arrive during the time they gave us and they did not call us. We called the office and was told the technicians were running late and would be out soon. Several hours later they still had not arrived so we called again and was told they were running late and that ARS would call a few minutes before they got to our location. A couple hours after that ARS called to tell us that they wouldn’t be able to make it out that day due to emergencies. They rescheduled for 06/24/14. On 06/24 we had an appointment between 8-9. ARS once again did not arrive when scheduled and we contacted the office. The technician finally arrived late. We were not notified that he would be late. I am not saying ARS is a disreputable company or that they should not be used. I just want consumers to be aware of what happened to us. ARS's level of customer service certainly was lacking during this experience. UPDATE: ARS called me back and apologized for the inconvenience & miscommunication. We appreciate that and will continue to use their services.

Came home from vacation to find that the ceiling in my basement was soaked and dripping water. I figured it must be a water pipe and immediately started to think this was going to be really really bad (not to mention expensive). Bryan came out and spent a long time looking around for the source. Again, I had thought it was going to be water pipes and had said as much, so imagine how pleasantly surprised I was when he found out that it was just a leak on my dishwasher! I cant say how much I appreciate his careful inspection. I cant help but imagine many others would have just started tearing into things and charging me a fortune! I *highly* recommend this company and will use them again in the future!