About us
Business highlights
19 years of trusted experience
Services we offer
Accepted payment methods
Reviews
4.510 Reviews
Showing 1-10 of 10 reviews
Diana B.
11/2017
fireplaces
 + -1 moreWe visited their store in Lafayette the end of October and to date we haven't heard from them to even do a measurement. They told us they would contact us and be down in a week, after 3 weeks I called them. They said they were running about 3 weeks behind but this is the 27th of Nov. and still no call. Very bad customer service and I am now looking for another company to do business with.
Description of Work: We wanted to replace our gas logs and get a custom door made. We were spending around $2500.00 on this project.
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$2,500
Anna L.
07/2017
fireplaces
 + -1 moreWorker was very professional and made quick work of the task. No complaints.
Description of Work: Fireplace check-up and cleaning. Restarted pilot light.
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Yes, I recommend this pro
James P.
06/2015
fireplaces
 + -1 moreunknown
Description of Work: Arranged the prework services (Gas Line and Vent hole cutting, arrived on time, very efficiently installed my new gas fireplace, and cleaned up afterwards.
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Yes, I recommend this pro
$6,100
Alan W.
01/2015
fireplaces
 + -1 moreGas fireplace was not always lighting when switch was activated. I called for service. The gentleman that answered was very nice but said that they were very busy at the time and he had no one available to look at it....he took my name and number & promised to call back within two weeks. He did call back & we set up an appointment. He was prompt, carefully explained what was wrong and fixed it. It has been over a month now & fireplace working just fine. We have done business with this company for many years and are always pleased with their work! Highly recommend them........
Description of Work: Replaced the pilot assembly on our gas fireplace.
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Yes, I recommend this pro
$168
sheri V.
08/2014
heating & air conditioning/hvac, fireplaces
 + 0 moreunknown
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Yes, I recommend this pro
Mary C.
01/2014
fireplaces
 + -1 more.
Description of Work: .
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Yes, I recommend this pro
Dave H.
01/2013
fireplaces
 + -1 moreunknown
Description of Work: Hard to get these people to return a call or respond to a customer request! Called several times to set up an appointment to service a gas fireplace. They never showed. The fourth time I called, they said I wasn't home when they returned my call. I have a cell phone so I'm always "home". Then they said they confused my appointment with someone else. Finally got someone into the house but he could not complete the job. I called the next day and was promised he would contact me in the next few days. It's been over a month now and no call. They must not need these pesky customers. Avoid at all costs. They don't need your business.
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Yes, I recommend this pro
Response from A Fires Place
Gloria H.
01/2013
fireplaces
 + -1 moreThe service man treated us like we were morans. Saying that's the only way to get that thing to draw right. And it can't be done any other way....
Description of Work: Our woodstove wasn't drawing as good as we thought it should. Our great room has a vaulted ceiling. Our wood stove sets in the middle of a V shaped brick wall. The stove pipe extends up from the stove about 3 feet then curves into the brick wall, then into the chimney. Their solution was to take the pipe straight up, punching a hole in the ceiling and putting a big metal stove pipe in front of our brick chimney. GOOD GRIEF!!
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Response from A Fires Place
David P.
09/2012
heating & air conditioning/hvac, fireplaces
 + 0 moresee above
Description of Work: We decided to replace our cast gas iron stove. A Fire's Place offers a wide range of manufacturers and models across a price range. Karl came to our home to assess our needs. Based on his assessment, we chose a Hearthstone stove. Today, Karl and Pedro installed the new stove. They were precise and focused as they installed the chimney and stove. They cleaned up their work area as they worked. Even though it was a warm day, Karl operated the stove to ensure all was correct before they departed.
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Yes, I recommend this pro
$4,000
Response from A Fires Place
leslie R.
10/2010
heating & air conditioning/hvac, fireplaces
 + 0 moreOriginally provided a poor assessment due to no response. Appears someone else with the same name was repeated contacted instead of me.
Description of Work: Install of gas fireplace unit.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Response from A Fires Place
Contact information
435 Farabee Dr, Lafayette, IN 47905
www.afiresplaceonline.comService hours
Sunday:
ClosedMonday:
8:30 AM - 5:00 PMTuesday:
8:30 AM - 5:00 PMWednesday:
11:00 AM - 7:00 PMThursday:
8:30 AM - 5:00 PMFriday:
8:30 AM - 5:00 PMSaturday:
9:00 AM - 12:00 PMLicensing
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Fireplaces,
Heating and Air Conditioning
FAQ
A Fires Place is currently rated 4.5 overall out of 5.
Sunday: Closed
Monday: 8:30 AM - 5:00 PM
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 11:00 AM - 7:00 PM
Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 5:00 PM
Saturday: 9:00 AM - 12:00 PM
A Fires Place accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
No, A Fires Place does not offer free project estimates.
No, A Fires Place does not offer eco-friendly accreditations.
No, A Fires Place does not offer a senior discount.
No, A Fires Place does not offer emergency services.
No, A Fires Place does not offer warranties.
A Fires Place offers the following services: design/ installation/ service
Contact information
435 Farabee Dr, Lafayette, IN 47905
www.afiresplaceonline.comService hours
Sunday:
ClosedMonday:
8:30 AM - 5:00 PMTuesday:
8:30 AM - 5:00 PMWednesday:
11:00 AM - 7:00 PMThursday:
8:30 AM - 5:00 PMFriday:
8:30 AM - 5:00 PMSaturday:
9:00 AM - 12:00 PM