Jake's Heating Air Conditioning & Plumbing

Jake’s was incredibly reliable over the summer and ensured we always has a cool house. After such good service we requested they inspect our furnace since it had not been done in quite a few years. Mid way through their inspection they found a tiny crack in the heat exchanger. At the moment we are not in a financial situation to fix it. Additionally we plan on renovating the whole house in the coming years. Because of this, we decided not to fix the furnace at this time. After this decision the technicians removed parts from our furnace and refused to fix it the evening before it was going to be down to 19 degrees. Because of this we will never be using Jake’s again. No effort was put forward to make a temporary fix or put the furnace back to the way it was found.

They were amazing. The receptionist was very friendly and eager to get me scheduled for the gas leak repair. They sent someone within an hour to diagnose and quote the fix. The men that came to repair were kind and professional.

They did an excellent work, very courteous, they representative was more than cordial.

They installed a furnace, and they do maintenance on it.

The first two leaks were covered under my home warranty. The third leak was not and I was charged the $1200 for that repair. They were the second plumbing service that came out. The first plumbing service, they kinda did a half way job. When the gas leak wasn't fixed, they said that maybe I could get a second opinion. I said okay fine. The second opinion was Jake's Plumbing. When they came out they found 3 gas leaks, like immediately. They stayed there until about eleven o'clock at night fixing everything. They waited for the gas company to come back to make sure the gas leaks were found and fixed. I've never had anybody do something like that. They were out here for hours fixing it and then waited for the gas company to come out and check it. They gave the 100%, it was good and then they left. They are coming back, as a warranty, they are coming back once a year to check for leaks for the next two years. The largest leak was in the attic and the guy said I was lucky the whole place didn't blow up. They absolutely went above and beyond.

My home warranty company sent them out for a quote.

Excellent service - went right to work, found the problem, fixed it, and explained it all to me.

They promised to call 20-40 minutes before the plumber arrived. Instead, they called 5 minutes before he arrived and he was waiting for me after the daycare run (way too early). The whole procedure, which was professional, took less than 20-minutes. Then the bill arrived: all it said was "quick fix" and they charged me over $211. I've asked more than once for a detailed invoice in order to understand why I was charged $10/minute. They have yet to provide one. I will NOT be using this service again.

Earlier in the winter, our sump pump was running continually. Jake's came out to investigate. They diagnosed that the ejection line was frozen. We agreed to monitor and wait until the ground thawed. As the ground thawed and we were able to use the pump again, I noticed a slight issue with how it had been reinstalled. Jake's was great about quickly scheduling to come back out. They resolved the issue (no charge). The technician was also very helpful in spending additional time answering questions I had about how our pump is setup, and the water table around our house. Good information for future maintenance.

They were outstanding. The first company our home warranty sent to us didn't fix the problem, but Jake's did an excellent job.

We have used him for years. He's a nice family guy. Never had any problems with work he has done. Very clean.

Fantastic job. Jared was always on time and professional. Jared from jakes heating is very knowledgeable and helpful. We had 3 companies come out to quote the work and jakes was by far the best. Highly recommend.

Morgan Coffey, the technician they sent out, was able to correctly diagnose the problem, and replace the Evaporator Coil in a timely fashion. BUT he also did a very nice job sealing and insulating different parts of our AC unit so that when I went to look at the repairs not only was our coil replaced but we no longer had jury-rigged duct tape and gloppy caulking all over the unit - he did a professional job and cleaned up other peoples mistakes that had been left over the years. I will definitely use this company again. Since this was the 2nd company sent out by our warranty provider (who didn't want to cover this expense) I didn't expect that they would be much better than the first, I was really surprised by how good the work was.

The repair technician came out on a Wed, and after working on it saw that we needed a part. He came back out on Friday and repaired it perfectly. He was friendly and on time. Trustworthy company and we will be using them again!

After another service provider failed to return my calls, Gary came out and repaired my air conditioner the same day I called. He was very professional and had the job done quickly.

We just paid the $100 deductible. Their customer service was wonderful, probably the best I've ever had through a home warranty. They came out within three hours! They did a plumbing repair when we first moved into our home as well.

They gave a call 30 minutes before arriving and worked on our furance for a couple hours until the heat was back on. The furnace took several new parts, so they had to leave and grab them and come back. At the end of the evening everything was cleaned up and fixed. Jake who came out was very courteous and friendly explained exactly was was going on. He did a good job as well as not to track in more snow and salt.

They were horrible. The only reason that we used them was because they were the ones that the home warranty provided and their first technician that came did not know what he was doing. They were bad all through. On clean up we had to call them back because they didn't put the pipes right and they left a mess all over the flow, in the basement some of their siles got stained all over the concrete floor. Really bad job, every aspect of it.

I was very pleased with how quickly Jake was able to come to the property, diagnose the problem and do the repair. I call Jake for all our heating and cooling repairs and maintenance at our residence and rental properties. He is very dependable and the work is done as quickly as possible.

I thought they were very knowledgeable and helpful.

Jake was great. He was timely, professional, and very knowledgeable. So far we've been very pleased with his work. My only complaint, not at all related to the work performed, would be that we had to follow-up after the initial visit to find out about and schedule the actual work to be completed. Jake needed to order a part and so couldn't finish the job right away and more than that our service call was during a huge winter storm so we figured there would be a slight delay. I'm sure that his normal practice is to be on top of communication though.

A worker from Jake's called me the next day and said that nobody could come to our house until about 4 days later. She was concerned that I was completely without heat and suggested that maybe I should call someone else. I explained how the problem happened intermittantly and said we should be fine waiting for them to come out. When the technician came out I was at work but my wife was home. My wife said the technician found an issue with the water line and pvc pipe connected to the furnace that was causing it to run like it was. He cut off come of the PVC pipe and did a few other adjustments and the furnace is running fine now. He looked at the baseboard heater and decided it shorted out. He could not fix it as part of the warrenty coverage because it was considered a secondary heat source but he said I could get a new baseboard heater at a hardware store for a pretty low price and might be able to install it myself. They said to call them if we wanted them to come back for anything. We may take them up on that in the near future.

The service I had at Jake's was absolutely top notch! They were prompt with coming out and when issues arose were willing to come out on a Saturday to fix the problem. I was extremely impressed.

Jake's Heating and Cooling came out to do our fall cleaning and inspection. Morgan stated that we MUST replace the existing 27 year old furnace due to a carbon monoxide leak and a severely rusted component. Scheduled the service. Will arrived promptly at 8 am to begin the install. Removed old furnace and replaced the necessary duct work. I explained I thought the was a gas leak, Will found it and repaired it. Will and Eric left the garage cleaner than they found it. HSA initially made the recommendation to use Jake's for our AC repair back in July and we are glad they did!

I have only been in my house for a few months and discovered the heating/air conditioning system was not operating well. This company was contacted as a result of my home warranty. They were very easy to work with on scheduling. Gary came out on 11/11/2013 to check my furnace and thermostat for proper heating. He checked all of the vents and had to open several of them in order to provide heat to the rooms. A couple of the ceiling vents were not operational. He fixed most of them and was going to check on ordering replacement parts for me. My thermostat wasn't working properly and he said he would need to replace it. However, he made sure we had heat and that it was getting into the places we needed it. Jessica from Jake's office called back the same day to set up a return day and time for Gary to replace the thermostat. Gary returned this afternoon with a helper and they installed the new thermostat, showed us how to use it as well as adjusting the humidifier. Gary is checking with his distributor to find replacements for the vents. I feel very confident that I will hear from him soon. The overall experience was great.