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CRAIN HEATING & COOLING

Heating and Air Conditioning, Electrical, Dryer Vent Cleaning,

About us

24 Hr Emergency Service on all makes and models. Expert Installation and Free in home Estimates. Premier Maintenance services. Generator Repair and Installations. Filter and parts warehouse. Order filters online @ www.craincomfort.com and have them shipped directly to you!

Business highlights

32 years of trusted experience
Emergency Services Offered

Services we offer

Heating and Air Conditioning, Commercial and Residential service, maintenance, and repairs on all brands. New Central Air/ Heat System installation. Generator repair, maintenance, and installation. Free In Home Estimates. New Construction. Air Filter order and delivery. Parts House.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

2%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

3.612 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
42%
4
25%
3
8%
2
8%
1
17%


Rating CategoryRating out of 5
quality
4.3
value
3.1
professionalism
3.4
responsiveness
3.6
punctuality
3.8
Showing 1-12 of 12 reviews

Jeff K.
12/2022
5.0
heating & air conditioning/hvac
  + -1 more
When our old system finally quit working, Crain HVAC cam out quickly and had a new system installed the very next day. The installers were professional and made every effort to answer all my questions regarding my new thermostat and system. I would/will be recommending them to everyone I know.
Description of Work: New system installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jessica G.
10/2022
1.0
electrician, heating & air conditioning/hvac
  + 0 more
Tim was so unprofessional that I wish I had went with a more reputable company. I tried to contact owner and received no response.
Description of Work: HVAC system

Rating CategoryRating out of 5
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$6,300

Sherry M.
03/2018
5.0
heating & air conditioning/hvac
  + -1 more
When my 30+ year old Trane heat pump system finally bit the dust during the coldest weather spell of the year, what I needed the most was prompt service. After interviewing 6 local businesses, Crain was the most impressive when it came to just getting their "foot in the door". Their customer service was what won me over - promptness, friendliness in returning my phone calls, promptness when it came to making the personal sales call. Knowledgeable and professional when it came to explaining to me my options. Plus, they beat their competitor's prices by a few hundred dollars while offering me much of the same choices. The entire system was installed within 3 days from making that first phonecall (that included the time it took for me to interview 5 other businesses!) I'm so happy with my new Trane unit and the service I received from this family-owned business.
Description of Work: Total replacement of an aging heat pump/AC system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,500

Marilyn S.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Cara P.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
Danny Crain responded quickly to a request for a quote. He was very professional and very knowledgeable. His employees showed up promptly as scheduled and were done ahead of schedule. The cost to me as a consumer was considerably less than the 3 other quotes I received. The same company installed a family member's heating and a/c approximately 5 years ago and everything is still working well. I would definitely recommend this company.
Description of Work: Installed new heating and air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Pauline K.
12/2014
1.0
heating & air conditioning/hvac
  + -1 more
See above
Description of Work: We purchased Trane HVAC with 10 year warranty free pars and labor. Crain wanted to charge for all parts and labor. Do not use them. Owner, Mr Crain was mean and snarky on phone. Left town and refused calls.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$5,000

MICHELLE S.
07/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Got quote for new heat pump and indoor unit. It was a fair bit more expensive than competing bids, so I used someone else.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$9,000

Sharon L.
04/2013
4.0
heating & air conditioning/hvac
  + -1 more
They had serviced my unit for about 3 years and they had put a new air conditioning and a heating unit. The air conditioning unit is ready for the summer. If anything's wrong, they can fix it or see what's wrong with it. Their price is just right and they've been really good, really nice people. They're over in Indiana and they have to come about 30 miles to service us so it's a lot of time, they would be late or they would cancel an appointment. I think that might be because of the distance. I think the quality of their work was fine. When they put the new unit in, they only sent 1 person out and it took him like 1 day long to either do a service or to do a replacement, I think they are short on staff. I would use their services again if I live closer to where they are.
Description of Work: Crain Heating and Cooling came to our house and check the heating and air conditioning unit.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
2.0

Yes, I recommend this pro
$300

Thelma R.
09/2011
5.0
heating & air conditioning/hvac
  + -1 more
They come out twice yearly for seasonal service. They are very good and are helpful and responsive. They put our new unit in about 7 years ago and have serviced it since then. They have done everything I asked them to do and I will use them again in the future.
Description of Work: I used Crain Heating & Cooling for my seasonal service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

ANGELA L.
02/2007
4.0
heating & air conditioning/hvac
  + -1 more
My furnace blower motor broke on a Friday afternoon and the first company I called was not cooperative or helpful when it came to getting the heat back on during one of the coldest weekends of February. When they told me on Monday that they did not have the warranted part in stock and that it would cost me an additional $35 to overnight the part, I called Crain. Low temperatures were in the 12-15 degree range and I had to get the furnace fixed. The guy at Crain said that even though he did not have the exact Trane part (that was still under my warranty), he had another that could be substituted. Unlike his competitor, he was not going to charge me for the part that was not an exact match to the warranted part. The guy who fixed the furnace showed up when promised and informed me that it was an easy fix that the first company made very difficult. The only problem I had was price. Crain's hourly rate seemed excessively, excessively high. But I had to do something SOON because it was cold
Description of Work: They came out and replaced a blower motor on my Trane furnace that was under warranty. He also sold me a service agreement.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$352

ANTHONY S.
02/2007
2.0
heating & air conditioning/hvac
  + -1 more
Work seemed to be proceeding quickly, then the first issue came up, it seems that after pulling my furnace and AC unit that the heat pump had not arrived as they thought! They pulled my working units without having the replacement, very poor judgment. When I called and complained it took about 10 minutes to find out what was going on and that it would take nearly 5 days for the unit to arrive(it actually took a week), they did bring AC units but they were not needed, the main issue was it turned chilly and we had no heat, luckily it was not too cold at the time, but I was not happy about that as I have tow small children. The workers did good work with one exception, punched a small hole through the wall setting the thermostat, they said they would get someone to patch and paint after 9 months and 5 calls, it never happened. They tried to switch equipment on me and sell me up something that I did not want. I complained and received free servicing for check-ups for the next 2 years.
Description of Work: Replaced outdated AC unit & gas furnace with high efficiency heat pump with humidifier unit attached some minor duct work was needed along with some digging into the soil in the crawl space. I was promised that work would start the following week after I agreed to the service, Overall I think I could have gotten a lower price if I would have shopped around and played some of the companies against each other. The day the work was to start the men were on time, actually on time(+/- 10 minutes)just about every day. I must stress the workers did a good job and the equipment has worked perfectly for more than 10 months. The grades will be lower due to some of the issues I encountered, and by the lack of motivation to think before starting the project and the constant one after another issue, where's the part? the hole in the wall? buy the UV micro/bio killer and not the cheaper humidifier that I asked for, I still think it was they sold it and didn't have it, as it took a few days to get.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0

$8,800

06/2006
3.0
heating & air conditioning/hvac
  + -1 more
I FELT THAT THE SALESMAN THAT CAME TO MY HOUSE WAS EXTREMELY SLICK. I DON'T BELIEVE THAT HE CARED ABOUT SELLING ME THE BEST SYSTEM FOR THE HOUSE, HE WAS JUST TRYING TO MAKE HIS MONTHLY QUOTA. I FELT EXTREMELY TAKEN BY HIM. I FELT THAT HE GAVE A LOT OF FALSE INFORMATION. I'VE NEVER HAD BUYERS REMORSE WITH ANYTHING OTHER THAN WITH THIS SYSTEM. THE PEOPLE WHO PUT THE SYSTEM IN WERE FABULOUS. THEY WERE PUNCTUAL, THEY WORKED VERY HARD, I DIDN'T HAVE TO WORRY ABOUT HAVING THEM IN MY HOUSE.
Description of Work: THEY INSTALLED A TRAIN HEAT PUMP, AN AIR CONDITIONER AND FURNACE.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$7,000

    Contact information

    2002 E 10th ST, Jeffersonville, IN 47130

    www.craincomfort.com

    Service hours

    Sunday:
    11:00 AM - 1:00 PM
    Monday:
    7:30 AM - 5:30 PM
    Tuesday:
    7:30 AM - 5:30 PM
    Wednesday:
    7:30 AM - 5:30 PM
    Thursday:
    7:30 AM - 5:30 PM
    Friday:
    7:30 AM - 5:30 PM
    Saturday:
    11:00 AM - 1:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Electrical,
    Dryer Vent Cleaning,
    Air Duct Cleaning,
    Water Filtration and Softening

    FAQ

    CRAIN HEATING & COOLING is currently rated 3.6 overall out of 5.

    Sunday: 11:00 AM - 1:00 PM

    Monday: 7:30 AM - 5:30 PM

    Tuesday: 7:30 AM - 5:30 PM

    Wednesday: 7:30 AM - 5:30 PM

    Thursday: 7:30 AM - 5:30 PM

    Friday: 7:30 AM - 5:30 PM

    Saturday: 11:00 AM - 1:00 PM

    CRAIN HEATING & COOLING accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, CRAIN HEATING & COOLING offers free project estimates.
    No, CRAIN HEATING & COOLING does not offer eco-friendly accreditations.
    No, CRAIN HEATING & COOLING does not offer a senior discount.
    Yes, CRAIN HEATING & COOLING offers emergency services.
    Yes, CRAIN HEATING & COOLING offers warranties.
    CRAIN HEATING & COOLING offers the following services: Heating and Air Conditioning, Commercial and Residential service, maintenance, and repairs on all brands. New Central Air/ Heat System installation. Generator repair, maintenance, and installation. Free In Home Estimates. New Construction. Air Filter order and delivery. Parts House.

    Contact information

    2002 E 10th ST, Jeffersonville, IN 47130

    www.craincomfort.com

    Service hours

    Sunday:
    11:00 AM - 1:00 PM
    Monday:
    7:30 AM - 5:30 PM
    Tuesday:
    7:30 AM - 5:30 PM
    Wednesday:
    7:30 AM - 5:30 PM
    Thursday:
    7:30 AM - 5:30 PM
    Friday:
    7:30 AM - 5:30 PM
    Saturday:
    11:00 AM - 1:00 PM