Showed up with no appointment, no work order… allowed the work to be completed. Left without letting me know it was completed, man came by 2 hours later for payment. Was unsure about how much the service was, made a racist remark about his own worker. Told me the owner never makes appointments… they just show up. Zero evidence work was completed. Asked for an invoice before I paid them and they just show up at my house again with the invoice for payment. No notice, nothing. Unprofessional.
Description of Work: Roof repair
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0
$400
David G.
07/2017
5.0
roofing
+ -1 more
Nate was first on the scene, and was very professional and punctual throughout the process. There was never a question as to when, who, or what as everything was covered and all questions were answered thoroughly. John Avery is a great guy, runs a very professional business, and took the utmost care of my home. The roofing crew finished our house in one day. The craftmanship is excellent, and my yard was taken care of during the execution of the job.
Description of Work: New Roof, New Skylights, New Gutters
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$14,000
Doug B.
08/2014
5.0
roofing
+ -1 more
I can’t say enough good things about Avery Custom Exteriors. This company is dependable, honest and stands behind its work. John, the owner, and his associates, are good at identifying damage and communicating it to insurers. In fact, they were able to get my insurer's support when others could not. Once the job starts, his crews work quickly and cleanly with minimal disruption, while delivering a quality finished product. No one is pickier than my dad and they met even his demanding standards. Many other people in dad’s neighborhood also called Avery Custom Exteriors following a hail storm after seeing the quality of his roof. My roof has weathered several severe storms since installation without incident. In closing, and perhaps most importantly, John is always accessible. He answers his own cell phone and quickly corrects any issues.
Description of Work: Avery Custom Exteriors installed roofs for both my dad and me. Also did work on gutters and siding at my dad's house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Barb A.
06/2014
5.0
roofing
+ -1 more
Avery custom exteriors provided good service and workmanship.They worked with my insurance company. The workmen were nice and pleasant and cleaned up wonderfully after the job was completed. I have absolutely no complaints. Everything went great with no surprises. Very knowledgable and professional. I would defiantly use Avery Custom Exteriors again.
Description of Work: Roofed my home after it sustained wind damage
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,000
chad S.
09/2012
5.0
roofing
+ -1 more
t
Description of Work: Avery Custom Exteriors replaced my roof. They did a great job overall. The old roof was off and the new roof on in just over 4 hours. Their price was very competitive and their salesman, Kevin, is a pleasure to deal with. I would recommend their services. I had one issue with some nails that were left on my neighbor's driveway, which is very close to my house. My neighbor's car wound up with one in their tire, and when I called, Mr. Avery drove quite a distance from Indiana to Louisville on a Saturday afternoon to personally oversee a bit more nail pick up. He also paid to have my neighbor's tire repaired. Everything is not always going to go perfectly. That being said, the measure of a company is how they handle it when things don't go perfectly. Avery handled it the way I would handle it. And, the roof really looks great, too.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Contact information
2323 Charlestown Pike Lot 12, Jeffersonville, IN 47130
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Roofing,
Doors,
Windows,
Siding,
Gutters
FAQ
Avery Custom Exteriors is currently rated 4.4 overall out of 5.
Monday: 7:00 AM - 6:00 PM
Tuesday: 7:00 AM - 6:00 PM
Wednesday: 7:00 AM - 6:00 PM
Thursday: 7:00 AM - 6:00 PM
Friday: 7:00 AM - 6:00 PM
Avery Custom Exteriors accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa