YOUR CHIMNEY SWEEP INC

They were very time efficient. They honored the Angie's List discount. They were prompt and cleaned everything up while they were here. The covered the entire area in my home so as to not to create a mess. They communicated well and were upfront on the pricing. I was very satisfied with their work and they even sent me a thank you note for using their service.

When I originally called a few days before Thanksgiving the woman that took the call, I can't remember her name, was very pleasant and helpful. She quickly got my information and gave me quotes for the chimney sweep and the estimated price for the cap with the damper. She explained why they do the damper cap and don't actually install dampers because of the difference in size of chimneys, etc. She was very thorough and friendly and scheduled a time that was accommodating for me. On the day of the service the technician (and later I found out he is the owner of the business) showed up to perform the service, and had a bad attitude from the time I opened the door and acted as if he had already lost his patience. He had his son with him and spoke to him very rudely and barked orders at him while I was working in another room of my home, telling him if he couldn't bring him what he asked for and needed he was going to stop letting him help. The son seemed embarassed and it made me uncomfortable for him. The technician then spoke to me sarcastically when I asked if he would want to quote the other chimney we were having issues with. I said I didn't know what the other chimney was used for and he asked me to show it to him. I asked if he meant going outside and he said sarcastically, "well, I've already been outside," then he pointed out that our microwave vented to the chimney and basically acted as if I was a the biggest moron he had ever met. I spoke back to him in the same manner and rushed him out of the house as soon as he completed the job. Needless to say, I didn't ask for the quote on our other projects and called to register my complaint with the owner - whom the woman that answered very politely said she would have call me. She just didn't say it was the same person who came to our house that day - which kind of defeats the purpose. If the owner is going to be this rude to homeowners then there isn't much point in trying to help them fix their issues. The reason company doesn't completely fail is because of the lady who booked the appointment. If the technician would've been anywhere near as professional and courteous the company would've received a higher grade in our book and our repeat business.

We asked them out to do an inspection and cleaning. Upon inspection, however, they discovered a separated flue pipe. They spent almost an entire hour trying to figure out if it could be easily replaced or repaired. Unfortunately, we learned the entire fireplace system will need to be replaced. They don't make replacement pipes for our particular fireplace anymore because the manufacturer went out of business a long time ago. They did not perform the cleaning since they told us under no circumstances should we use the fireplace because it is a fire hazard due to the separated pipe. They only charged us for the inspection instead of the full inspection/cleaning combo charge. They answered all of the questions I had in regard to the installation of a new system. I felt they did a very thorough inspection and I would trust them with the replacement job if we decide to go that route.

They are very punctual, very neat and clean, and a joy to have in our house. Joe is very knowledgable and you can tell he cares about your house and everything that he does! I recommend them to anyone who has a fireplace!

Problems with my dryer were longstanding. Previous providers never really addressed the problem and, it is now clear, did a minimal, superficial job on clean-outs. I am certain I bought a new dryer unnecessarily a couple of years ago...and the installer added a piece to the venting that only made the original problem worse. (Origin of this issue was due to poor decisions of a contractor during a house addition several years ago.) Joe had to figure out and travel through two crawl spaces, each with its own entry point. He could tell that the clean-out was not going all the way through. So to make this potentially longer story shorter: he diagnosed the issue fully, quickly and clearly and had everything with him to reroute the venting system and build it as the contractor SHOULD have done years ago. Dryer is now better than it was when new and the exterior vent is gorgeous. The price included a mason who came by a couple of days later and bricked around the new exterior vent. The woman who originally scheduled my visit (who is great) called to let me know when the mason would be coming, even though I would not need to be home. Much appreciated for security reasons as well as just the courtesy call. The company is just on top of everything. Joe's work with the venting through the crawlspace is also beautifully done. Seriously, you can tell the difference by just looking at his work compared to prior work. Joe is not just a smart, honest diagnostician; he is a superb craftsman. This was a complicated situation, and it is now over and done with. Future clean-outs will be simple. When I asked Joe how often I should now have the vent cleaned, guess what he said? It depends. He proceeded to explain the variables and gave me a system to track and know when it would be time to have the dryer vent cleaned. Your Chimney Sweep is one of the finest providers I have ever experienced. I can think of only one other that has provided such excellent service from the first phone to the end of service. I'm still amazed at how this was handled in a singled visit...though a long one, and I heard him call to let his people know that he would not make it to his next calls on the planned schedule. He was here for quite awhile and worked hard the whole time. Given the work he did and the fact that he is the only person, over many years, who has even been able to diagnose, let alone fix this problem, the charge was very fair. This is a story of excellence. And, of course, I asked him questions about my fireplace/chimney maintenance, and he gave me the straight scoop on that is well. This is the highest level of service possible. Great experience! Great people!

He is very thorough and he cares about what he is doing. He is also punctual and I really like him!

Arrived on time. Explained what he was going to do. Made every effort to keep area clean. Layed out drop clothes. Provided professional recommendations. Answered questions. Courteous and responsive. I would definitely recommend this company.

Would definently use this company again

It went well, as we noted above. He noted that within a year or so, we would need to have our firebrick re-set with new mortar.

Punctual, performed work per estimate, We're pleased with service and resulte. Second time we have used this company... previous time 6 years ago. Would recommend highly.

I thought I might have some rain coming in through the flashing or bricks of my chimney. Joe arrived when scheduled and inspected it. He took photos of areas where water was possibly seeping in. Recommended that sealant be applied around the flashing and waterproofing of bricks. He told me the chimney was in decent shape and did not need rebuilding at this time. He said he would call back later in the day to arrange a time to make repairs. Two hours later he called and said he would do the work right then since he had an opening. He was done in less than an hour. I've not had any water appear since. Very polite and professional and didn't try to sell me something I didn't need.

Ron was on time and performed his work most professionally while at our home. He answered questions and gave us tips on how to best operate, and care for, both of those devices. He left our house as clean as it was before he started, mostly thru the use of drop cloths and care. Most impressed with both the company and its technician.

Joe has been taking care of our fireplace for several years. He's always on time, puts down protective covers and always cleans up afterwards. I think what I like most is he will tell you about any problems or potential problems without using "scare tactics" to pressure you into additional services. He tells you the problem and explains your options. I wouldn't build the first fire of the season without Joe checking things out first.

They did a fabolous job. It was very thorough, they were clean and on time.

We had service to sweep our chimney and add a chimney cap that was missing. Joe (the owner) came out with an assistant on a Friday to do this. He took pictures of our chimney and the areas of concern for us. He was very detailed in his suggestions and we scheduled to have him come out the following friday to complete our repairs. He was very professional and kept all areas of work clean. He discussed with us how often to get our chimney swept based upon our personal use. Prices were reasonable. Overall a great and prompt experience. Would highly recommend!

Joe has cleaned my fireplace for several years, most recently this July. He is on time, efficient, lays down canvas tarps and leaves no mess. It is always a pleasure to have him come because I don't have to worry about having a good job done -- it always is! Also nice to lose those old smells of past winter fires! He keeps an eye on my chimney top screening and the condition of the flue tiles.

Ron was excellent in every way. He carefully communicated his inspection results (including digital pictures) before starting the repair. He was very kind and reassuring to my elderly mother. He followed up with me to make sure everybody understood what was done. His quality of work and work ethic was top notch. There is no question about who we would want to do any chimney work in the future. The office people were also extremely nice and professional.

Joe and his daughter arrived and began by covering up rugs and then began to inspect and then clean the chimney. He is very knowledgeable and answered my husbands questions about various types of wood that burns clean etc. After cleaning the fireplace he asked if we wanted our broken screens replaced so he replaced those for us. This is the 2nd year we have used this company and already have next year scheduled. There is virtually no dust in the house when he cleans the chimney. We have been very pleased with his work (last year we had several items replaced and he went out of his way to go back to his shop to pick up a part we needed). He is not pushy at all when he finds something that should be fixed. He asks the question and lets the customer decide if the work is to be done. I would recommend this company to anyone needing this kind of work performed. Joe is courteous, professional and gets the job done quickly and done right.

They were prompt in their appointment and removed the mother racoon after it ran out of the fireplace flue and promtly went into the furnace flue. A little extra effort was required to finally get the mother to flee. Five baby racoons were removed from the smoke chamber which they then cleaned. Flue caps were placed on both chimney flues to prevent further problems with animals.Everything was completely cleaned up. Both individuals were very courtious and professional.

With our permission, the crew of Joe and Jake arrived well ahead of the scheduled appointment. The carefully laid canvus covers on our rugs all the way from the fireplace to the outside door. The thoroughly cleaned the fireplace and chimney and inspected everything. The two worked together as a team and did a very professional job. Everything was thoroughly cleaned up after they were done and the screens and glass doors were properly installed. When they were done, I received a detailed report of their inspection.

They were very professional and did a great job. They were here on time and cleaned up the area where they cleaned the chimney. Rnoved old chimney caps and replaced all three in about 30 minutes. I will use them again for firebox repair.

I chose Your Chimney Sweep after reviewing Angie's List and was scheduled for the following day. The scheduler was very pleasant and forthcoming about a possible extra $40.00 charge for a high or dangerous roof, which did prove to be the case. Joe and Jake arrived after calling to advise that they were running late, which I appreciated. After inspecting the chimney and the errant cap, it was determined that an entirely new cap would be needed. Since there are three caps on the chimney, and at $139.00 per cap, the price was much more than I was expecting; however, I am happy to have the job done correctly with high quality stainless steel caps by a qualified installer. Joe finished the work within the hour and Jake explained and demonstrated to me how the caps were to be installed and how they differed from the old caps. The new caps have a lifetime warranty guaranteeing that they will not blow off in bad weather or allow an animal to enter the chimney. Joe waived the chimney inspection fee, which I appreciated, and attached a clamp on the damper, which was not present but now apparently code, also at no charge. We are extremely happy with their work and would highly recommend them.

They were very professional, efficient, did good work, and didn't leave any mess at all.

I thought that they did a good job. They cleaned up after themselves. They didn’t close the flue and we were not aware of it until just a couple of weeks ago. So it was open all winter. Their price was average. I was pleased with their quality.

He was great there coming back to work but we haven't scheduled it yet.