YOUR CHIMNEY SWEEP INC

HE WILL BE DOING THE WORK IN APRIL. HE WAS VERY THOROUGH AND GOOD AT EXPLAINING THINGS.

WHEN I CALLED TO SET UP AN APPOINTMENT THEY ASKED LOTS OF GOOD QUESTIONS AND WERE FLEXIBLE IN SETTING UP A TIME. THE EMPLOYEE WAS ON TIME AND VERY HELPFUL, LISTENED TO THE PROBLEMS, LOOKED AT THE PROBLEMS AND MADE SUGGESTIONS FOR REPAIRS. WAS ABLE TO SET UP AN APPOINTMENT TO GET REMAINING REPAIRS DONE ONCE THE WEATHER IS WARM. PRICES VERY REASONABLE.

COMPANY CHARGED FOR ESTIMATE ($55), BUT APPLIED THE FULL AMOUNT TOWARDS THE COST OF REPAIRS. VERY THOROUGH IN EXPLANATIONS OF DIFFERENT ALTERNATIVES, ALONG WITH ESTIMATES OF THE COSTS OF THOSE ALTERNATIVES. VERY TIDY WORK, ESPECIALLY THE FLASHING, AND THOROUGH CLEAN-UP AFTERWARDS.

CHRIS WAS ON-TIME, NEAT, CLEAN, VERY PLEASANT. HE ALSO EDUCATED ME ON WHEN I NEEDED TO CALL & HAVE THE CHIMNEY CLEANED (AFTER BURNING 2 RICKS OF WOOD), HOW MANY LOGS TO BURN AT 1 TIME, SUGGESTED FROM WHOM I COULD BUY MY WOOD AND GAVE ME COUPONS FOR ''FAKE'' LOGS AT THE GROCERY STORE FOR A QUICK FIRE AFTER WORK. I MEAN, REALLY, YOU COULDN'T ASK FOR BETTER SERVICE. AND HE INSTALLED THE DAMPER CAP, WHICH I DESPERATELY NEEDED AND EXPLAINED EVERY STEP. HE WENT ABOVE AND BEYOND. I HIGHLY RECOMMEND THESE FOLKS, PARTICULARLY IF EVERY EMPLOYEE PERFORMS TO CHRIS CAUDILL'S STANDARDS.

IN TALKING WITH A VERY KNOWLEDGABLE WOMAN THAT ANSWERED THE PHONE, I REALIZED THAT I REALLY NEEDED TO CALL A ROOFING COMPANY. SHE WAS VERY HELPFUL AND SAVED ME TIME (AND POSSIBLY MONEY) BY EDUCATING ME ABOUT THE TYPE OF PROBLEM I MOST LIKELY HAD. WILL DEFINITELY CALL THEM IF I DO ACTUALLY NEED ANYTHING DONE TO A CHIMNEY.

THEY WERE VERY PROFESSIONAL. THEY COVERED UP THINGS. THEY CLEANED UP THE FLUE. HE LOOKED AT A CRACK IN THE LINER. HE SAID HE DIDN'T HAVE THE CORRECT LINER AT THIS TIME. HE SAID IT WOULD BE OK FOR THIS SEASON BUT SUGGESTED THAT I REPLACE IT NEXT YEAR. THEY MEASURED FOR THE CAP AND INSTALLED IT AT A LATER TIME WHEN I WAS NOT HOME. IT WAS NICE BECAUSE I DIDN'T HAVE TO BE THERE.

THERE WAS AN INSPECTION FEE, SINCE THEY DID THE WORK THAT WAS INCLUDED IN THE COST. FOR WHAT THEY HAD TO DO AND HOW HE HAD TO HANG OVER THE EDGE, I WAS IMPRESSED. VERY COURTEOUS AND POLITE.

VERY HELPFUL AND PROFESSIONAL. HE SEEMED LIKE A VERY NICE PERSON.

YOUR CHIMNEY SWEEP OFFERED VERY PROFESSIONAL SERVICE. DID NOT TAKE ADVANTAGE OF A POSSIBLE ''FIX'' AS NOTED BY A PRE-SALE INSPECTION REPORT, BUT ASSESSED THE CONSTRUCTION OF THE FIREPLACE AS SOUND. ALSO, MADE MINOR MASONRY REPAIRS AT THE TIME JUST TO MAKE EVERYTHING ''PERFECT.'' WOULD DEFINITELY USE FOR ANNUAL CLEANING, INSPECTION, OR PROBLEMS.

PROMPTISH (25 MIN. AFTER APPT.). HAD SHOE COVERS FOR BOTH SERVICEMEN. CLEANED UP WELL AFTER JOB.

THEY CAME ON TIME (ACTUALLY 15 MINUTES EARLY), WERE VERY FRIENDLY, POLITE, AND PROFESSIONAL. THEY SPOTTED OTHER WORK I SHOULD HAVE DONE IN THE FUTURE. I WOULD HAVE NO PROBLEMS CALLING THEM AGAIN.

I'D NEVER USED MY FIREPLACE IN THE YEAR AND A HALF THAT I'VE LIVED HERE AND I WANTED TO MAKE SURE IT WAS OK. THEY CAME OUT WITHIN 48 HOURS OF MY CALL. TWO WORKERS, TODD AND MIKE, CAME OUT AND WERE EXTREMELY FRIENDLY AND NICE. THEY WERE VERY VERY CAREFUL TO MAKE SURE THAT THEY DIDN'T STEP ON MY WHITE CARPET. THEY WERE VERY INFORMATIVE AND TOLD ME ALL ABOUT HOW TO MAINTAIN MY FIREPLACE. I HAD A PROBLEM WITH A BIRD GETTING IN LAST SUMMER AND THEY DID A CUSTOM REPAIR ON MY CHIMNEY SCREEN TO MAKE SURE IT DIDN'T HAPPEN AGAIN AT A REASONABLE PRICE. THEY EVEN CALLED 15 MIN BEFORE SHOWING UP WHICH I LOVED. PRICE WAS FOR CLEANING, INSPECTION, AND NEW SCREEN.

JOE SAUTER DID A GREAT JOB PUTTING ME AT EASE AND ANSWERING ALL MY QUESTIONS. I PLAN TO USE HIS SERVICES FOR SOME ADDITIONAL WORK THAT NEEDS TO BE DONE WITH MY CHIMNEY. I APPRECIATED HIS THOROUGHNESS WITH MY JOB AND HIS EXPLANATIONS OF WHAT HE WAS DOING.

SHOWED UP ON TIME, DID NOT MAKE A MESS, RESPECTFUL.

THEY CHARGED US FOR THE INSPECTION WHICH WAS FAIR. HE GAVE THE RANGE OF COST FOR A PROPER INSTALLATION. HE SAID HE WOULD BE GLAD TO COME BACK IF WE WANTED.

EXCELLENT SERVICE COMPANY. I WILL USE THEM AGAIN.

THE REPRESENTATIVES WERE ON TIME AND VERY POLITE. THEY TOOK EXTRA STEPS TO PROTECT THE CARPET AND CLEANED UP AT THE END OF THE JOB.

CHRIS WAS EXACTLY ON TIME. HE HAD A NEAT APPEARANCE. HE EXPLAINED THE PROCESS HE HAD GONE THROUGH. HE ALSO EXPLAINED WHAT HE HAD DONE ON A PROBLEM HE FOUND. HE SENT A CARD TO US AFTER THE WORK WAS COMPLETED ASKING US FOR THE OPPORTUNITY TO BE OF SERVICE. I WOULD HIGHLY RECOMMEND THIS COMPANY TO EVERYONE.

SERVICE MAN WAS VERY PROFESSIONAL, CLEAN, AND THOROUGH. CLEANED UP THE AREA VERY WELL AFTER HE WAS FINISHED.

THEY WERE RUNNING A FEW MINUTES BEHIND SCHEDULE AND CALLED AHEAD TO LET ME KNOW THAT. HE WAS VERY PROFESSIONAL, INFORMATIVE AND DID A GREAT JOB.

ALTHOUGH LATE, WE RECEIVED CALLS FROM THE COMPANY TO UPDATE US AS TO THE ARRIVAL TIME. THE SERVICE WAS VERY GOOD AND OUR TECHNICIAN VERY PROFESSIONAL.

OTHER THAN BEING MORE THAN 90 MINUTES LATE (YES, THEY DID CALL TO NOTIFY US) THE WORK THEY PERFORMED WAS VERY GOOD.

CHRIS WAS EARLY, PERSONABLE, AND INFORMATIVE--BASICALLY TOLD ME HOW TO CARE FOR MY FIREPLACE & CHIMNEY, AND HOW TO JUDGE WHEN I NEED CLEANINGS. WILL DEFINITELY CALL THEM AGAIN.

THE QUALITY OF WORK WAS EXCELLENT. JOE WAS RUNNING A LITTLE BIT BEHIND SCHEDULE, BUT I RECEIVED A CALL BEFORE MY APPOINTMENT TIME LETTING ME KNOW THAT HE'D BE A BIT LATE. HE RECOMMENDED AND PROVIDED INFORMATION AND PRICING ON CHIMNEY CAPS BUT WAS NOT PUSHY ABOUT IT. FOLLOWED UP WITH A THANK YOU POSTCARD A FEW DAYS LATER.

I WAS ABLE TO SCHEDULE AN APPOINTMENT WITHIN A WEEK. CHRIS ARRIVED ON TIME, AND WAS VERY PROFESSIONAL. HE DID A GREAT JOB, REFERRED ME TO SOMEONE WHO SELLS WOOD, AND LEFT A MAGNET TO REMIND ME FOR NEXT YEAR. HE ALSO FOLLOWED UP WITH A PERSONAL THANK YOU CARD, A WEEK LATER. I WAS VERY IMPRESSED AND HAPPY WITH THE SERVICE.