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Williams Comfort Air

Heating and Air Conditioning, Air Duct Cleaning, Plumbing,

About us

Williams Comfort Air and Mr. Plumber combine to create the most comprehensive, client-focused home service company in the Indianapolis area. Our process-driven team of experts is connected through a commitment to excellence, and a passion for serving others. We earn trust by educating on options, working in the best interest of every client, and backing up everything we do – in writing. Our goal is to exceed your expectations to provide a true comfort experience that feels right, because you know it’s right.

Business highlights

59 years of trusted experience
Emergency Services Offered

Services we offer

Air Conditioner Repair, Air Conditioner Replacement, Air Conditioner Installation, Heat Pump Repair, Heat Pump Replacement, Heat Pump Installation, Furnace Repair, Furnace Replacement, Furnace Installation, Air Handler Repair, Air Handler Replacement, Air Handler Installation, Electric Furnace Repair, Electric Furnace Replacement, Electric Furnace Installation, Fan Coil Repair, Fan Coil Replacement, Fan Coil Installation, Ductless Repair, Ductless Replacement, Ductless Installation, Humidifier Repair, Humidifier Replacement, Humidifier Installation, Dehumidifier Repair, Dehumidifier Replacement, Dehumidifier Installation, Ultraviolet Light Repair, Ultraviolet Light Replacement, Ultraviolet Light Installation, Media Air Cleaner Repair, Media Air Cleaner Replacement, Media Air Cleaner Installation, Preventative Maintenance, Tune Ups, Duct Cleaning, Duct Sealing, Blower Door Testing, Water Heater Repair, Water Heater Replacement, Water Heater Installation, Tankless Water Heater Repair, Tankless Water Heater Replacement, Tankless Water Heater Installation, Sump Pump Repair, Sump Pump Replacement, Sump Pump Installation, Garbage Disposal Repair, Garbage Disposal Replacement, Garbage Disposal Installation, Water Softener Repair, Water Softener Replacement, Water Softener Installation, Reverse Osmosis Repair, Reverse Osmosis Replacement, Reverse Osmosis Installation, Toilet Repair, Toilet Replacement, Toilet Installation, Shower Repair, Shower Replacement, Shower Installation, Tub Repair, Tub Replacement, Tub Installation, Faucet Repair, Faucet Replacement, Faucet Installation, Gas Line Repair, Gas Line Replacement, Gas Line Installation, Water Link Repair, Water Line Replacement, Water Line Installation, Drain Cleaning, Jetting, Sewer Repair, Sewer Replacement, Sewer Installation, Trenchless Pipe Bursting

Services we don't offer

Window Air Conditioning Units

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

yes

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.61,522 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
8%
3
5%
2
4%
1
7%


Rating CategoryRating out of 5
quality
4.7
value
4.4
professionalism
4.7
responsiveness
4.7
punctuality
4.8
Showing 101-125 of 1522 reviews

P.Darlene K.
08/2017
4.0
heating & air conditioning/hvac
  + -1 more
I would use them again, They did a good job.
Description of Work: They replaced our AC and furnace units.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

Rick A.
07/2017
5.0
plumbing
  + -1 more
Effecient, fast and reasonably priced. They did a good job
Description of Work: They replaced a thermostat on my water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Williams Comfort Air
Thank you for posting a raving review. We look forward to serving your future needs.

Douglas D.
07/2017
1.0
heating & air conditioning/hvac
  + -1 more
Do not show up as requested. Did not return calls quickly. Wasted entire day due to their "computer" system.
Description of Work: AC check - not cooling as desired in summer

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0


Response from Williams Comfort Air
Our sincere apologies for this error, we are looking into this immediately. We are hoping to have the opportunity to earn your trust once again.

Deidre E.
07/2017
1.0
heating & air conditioning/hvac
  + -1 more
Received terrible service for air conditioning job; contacted owners and they totally ignored our multiple complaints. Strongly advise you use someone with more integrity and customer commitment.
Description of Work: Air Conditioner Repair

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Williams Comfort Air
Williams Comfort Air is a company based on customer service and trust. We made every effort to this client to explain the steps that needed to be taken. These steps were declined, including the offer of a free leak search. We have issued a refund of the maintenance agreement. We hope to have the opportunity to once again earn your trust.

Tracy P.
07/2017
1.0
heating & air conditioning/hvac
  + -1 more
Bad. I called Williams Comfort Air to repair and diagnose my air conditioner that was not working blowing cold air. The technician came and said there was a leak and that diagnosing and repairing the leak would be $7,000 and recommended at replacement air conditioning unit. Said he could not locate the leak when I asked him if he could just recharge the unit and fix the leak. A few days later, the Williams Comfort Air estimator came out and said that replacement of the unit would be $12,000-(only $10,000 with discount.) I called another heating and air company who came and repaired the leak by putting sealant into the unit and putting 3 pounds on Freon in the unit. It is now a month later and my house is still cool and the repair is working just fine. I was very disappointed that I had to pay $99 trip charge for Williams Comfort Air to come out and not repair anything but tried to use scare tactics to get me to spend $12,000 on a new a/c and furnace until when it was possible to fix my unit to restore my a/c for a lot less (less than $200). I would not recommend this company to anyone.
Description of Work: My air conditioner was not working and it was 84 degrees inside our house.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0

$99

Response from Williams Comfort Air
Williams Comfort Air is a company built on trust and customer service. According to our records our technician arrived and found the system low on refrigerant. We gave multiple options for repair and replacement. The replacement quote option was chosen. We are not a company that will "gas and go" as a system is not meant to ever lose refrigerant unless it has a leak. We hope to have the opportunity to once again earn your trust.

Stan H.
07/2017
1.0
heating & air conditioning/hvac
  + -1 more
My neighbor had Williams Comfort Air install a geothermal HVAC system on his property last year. During the installation they backed a boring machine across the property line into my yard, got it stuck and caused damage to my property. After a couple of meetings and several calls to fix the problem, I advised Williams I would have the damage fixed at my own expense. It now appears that the boring process may have penetrated an underground spring that has caused a surface water issue on both properties. None of this is my neighbors fault. Williams, in my opinion, does not live up to their advertising claims of going the extra mile.
Description of Work: Installed a goethermal heat system on my neighbors property
Rating CategoryRating out of 5

Andrew B.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
They've been providing service to us for about 4 years. They do a good job, responsive, reasonable, fast and customer service is good.
Description of Work: They did a regular maintenance on my ac.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Charles D.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
We always use the same representative through the company. He does a really great job, so we always use him. Their price is reasonable.
Description of Work: They did routine inspection on our system. They clean it and change the filters.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$63

Charles D.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
We use one particular person and we have used him for a very long time. He does an excellent job, he is very professional and a very nice guy to work with. Their prices are comparable to everyone else.
Description of Work: They did routine maintenance on our system. They cleaned it and changed the filters.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$63

Donna C.
07/2017
5.0
plumbing
  + -1 more
Came at the appointed time; thoroughly and methodically discovered which pipe was leaking (behind /above drywall ceiling) Fixed the pipe and was able to recommend (non affiliated) electricians and drywall repairers.
Description of Work: plumbing; finding and fixing leaking pipe
Rating CategoryRating out of 5
Yes, I recommend this pro

RALMOND H T.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
My last visit was free. Two years ago another company came out to check it. They said everything was okay. We had them come out. They used a scope and found a huge crack in the furnace that could have caused a fire at any time. That furnace was over 20 years old.
Description of Work: I use them for heating and air.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joanna M.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
It was arranged quickly. They came out quickly. It was completed in one day. We asked them at that time, my mom was reluctant to sign a contract so we negotiated with them to do our duct cleaning. That was great because we had never had done before. They really did excellent work and service with us. We would use them again. The workers were professional.
Description of Work: They installed the furnace and air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

RONALD & CONNITA C.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
We've been using them for a number of years. If we weren't happy we wouldn't keep using them. They always schedule it and they are always there. We have been using them for a number of years continual.
Description of Work: They do the seasonal maintenance check. That is for 6 furnaces. The heating system they go over those 6 units for heating. The spring they go through the same 6 units for air conditioning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,049

RONALD & CONNITA C.
07/2017
5.0
air duct cleaning
  + -1 more
I guess they did a pretty good job. But I think I hear that people say they are normally on the high side. But we had a couple of other bids and they were way much higher. So I guess Williams would be ok for duct cleaning. The cost was pretty large. It was 6 furnaces involved. I didn’t get up and do a lot of inspection. I wasn’t there but I know they were there early in the morning.
Description of Work: We’ve had Williams lately at the Indianapolis Yacht Club.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Joseph B.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
I have a contract with them. It's $179 a year. We worked out a schedule. They usually contact me. They remind me that I need to have either my furnace or air conditioner done so we schedule something. Then 6 months later they contact me again. They're always there when I need them. I think I've used them for some plumbing work too.
Description of Work: It was the maintenance checkup.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$179

Joni D.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
They had the furnace we wanted at the price we wanted, so we had them install a new furnace.
Description of Work: They installed a furnace.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

GRETCHEN B.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
They only send one person to complete the work.
Description of Work: It was the heating service visit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

MARLENE M.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
Service man found the problem quickly and presented a estimate for repair and maintenance plan. He didn't force an up- sale and let us consider our options. We took the plan and he repaired the AC without delay. Luckily we had cool air just before a week of almost 90 degree weather. Yay!
Description of Work: Repair on AC unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$390

Betty B.
07/2017
5.0
air duct cleaning
  + -1 more
They did a good job. They were very professional and good.
Description of Work: They did air duct cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Betty B.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
I think it’s about $750 for the yearly contract. I’m not exactly sure. I think they’re competitive. We’ve been using them for 5 years. They are punctual and if we do have a problem they get somebody out right away.
Description of Work: We had them just do the summer checkup.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeff L.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
Everything was completed as expected. Their initial price was higher than the competition, but they will be competitive - get multiple quotes. They seem to have the best warranty which adds value and piece of mind for such a big purchase..
Description of Work: Needed a new AC unit

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jan and Tim S.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
I think I pay $79 a year for a heating and air conditioning tune up. I have to schedule several months in advance and I always forget. They're servicemen are always considerate, knowledgeable and share information on what we can do better. The check took probably an hour or more. They clean up very well when done.
Description of Work: They came for a heating tune up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$79

Matthew E.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
I've been using them since I came into this house.
Description of Work: They did a spring/summer air conditioner tune up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Terry D.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
also signed up you 1 yr maintenance plan.
Description of Work: Air Conditioning compressor stopped running. Reese did nice job getting the unit up and running. Replaced the capacitor.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$389

Barbara B.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
It's $180 for two visits, or maybe it's per visit, I don't know.
Description of Work: It's a yearly service fee that they charge, and they come twice a year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Contact information

10640 E 59th St, Indianapolis, IN 46236

https://williamscomfortair.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
CO50800249
Trade License Locale
IN
Trade License Authority
Indiana Plumbing Commission
Trade License Expiration
12/31/2021

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Air Duct Cleaning,
Plumbing,
Water Heaters,
Drain Cleaning,
Water Filtration and Softening,
Sewer Cleaning,
Natural Gas Lines,
Excavating

FAQ

Williams Comfort Air is currently rated 4.6 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Williams Comfort Air accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Williams Comfort Air offers free project estimates.
Yes, Williams Comfort Air offers eco-friendly accreditations.
No, Williams Comfort Air does not offer a senior discount.
Yes, Williams Comfort Air offers emergency services.
Yes, Williams Comfort Air offers warranties.
Williams Comfort Air offers the following services: Air Conditioner Repair, Air Conditioner Replacement, Air Conditioner Installation, Heat Pump Repair, Heat Pump Replacement, Heat Pump Installation, Furnace Repair, Furnace Replacement, Furnace Installation, Air Handler Repair, Air Handler Replacement, Air Handler Installation, Electric Furnace Repair, Electric Furnace Replacement, Electric Furnace Installation, Fan Coil Repair, Fan Coil Replacement, Fan Coil Installation, Ductless Repair, Ductless Replacement, Ductless Installation, Humidifier Repair, Humidifier Replacement, Humidifier Installation, Dehumidifier Repair, Dehumidifier Replacement, Dehumidifier Installation, Ultraviolet Light Repair, Ultraviolet Light Replacement, Ultraviolet Light Installation, Media Air Cleaner Repair, Media Air Cleaner Replacement, Media Air Cleaner Installation, Preventative Maintenance, Tune Ups, Duct Cleaning, Duct Sealing, Blower Door Testing, Water Heater Repair, Water Heater Replacement, Water Heater Installation, Tankless Water Heater Repair, Tankless Water Heater Replacement, Tankless Water Heater Installation, Sump Pump Repair, Sump Pump Replacement, Sump Pump Installation, Garbage Disposal Repair, Garbage Disposal Replacement, Garbage Disposal Installation, Water Softener Repair, Water Softener Replacement, Water Softener Installation, Reverse Osmosis Repair, Reverse Osmosis Replacement, Reverse Osmosis Installation, Toilet Repair, Toilet Replacement, Toilet Installation, Shower Repair, Shower Replacement, Shower Installation, Tub Repair, Tub Replacement, Tub Installation, Faucet Repair, Faucet Replacement, Faucet Installation, Gas Line Repair, Gas Line Replacement, Gas Line Installation, Water Link Repair, Water Line Replacement, Water Line Installation, Drain Cleaning, Jetting, Sewer Repair, Sewer Replacement, Sewer Installation, Trenchless Pipe Bursting
Window Air Conditioning Units

Contact information

10640 E 59th St, Indianapolis, IN 46236

https://williamscomfortair.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day