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55 years of trusted experience
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Reviews
3.113 Reviews
Showing 1-13 of 13 reviews
Michael V.
06/2020
moving companies
 + -1 moreNo issue not dissatisfaction. I dealt with the driver. He load everything on the truck. Very professional.
Description of Work: Moving from Indianapolis to California
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Yes, I recommend this pro
A Elaine H.
03/2016
moving companies
 + -1 moreunknown
Description of Work: 2 trucks with 2 men crew in each truck were late - one was a 5-10 minutes late and 2nd truck was over 30 minutes late. First truck started loading, but after 2nd truck arrived with all the blankets, 1st truck reloaded their truck using blankets. Around 2 PM, we told the guys we were leaving to grab something to eat. We were not gone that long, but when we arrived back at the house, both trucks werd gone, our garage door was left open and quite a few things were still in our garage. We immediately went to our new house and both trucks and the 4 guys were waiting for us. We opened the house, walked them through the house (had rooms marked (2nd BR,3rd BR, etc,), then showed them a layout of our house with furniture labeled and positioned. All but a very few boxes were also marked on the top and all 4 sides with what room it was to go in. I thought this would make it easier for the movers and us. Unfortunately, both furniture pieces and boxes were put in wrong rooms. I could not be there to watch them because I had to make several trips between previous and new house loading and unloading stuff that these movers left behind. While I was running back and forth, my husband said one of the movers brought a greasey floor jack into our living room and sat it down in front of our fireplace (???). My husband had to tell him to put it into the garage (duh). The owner's son told my husband that they could not get a couch into the rec room. So my husband told him to put that couch in the living room and put the love seat in the rec room instead of the living room. The owner's son insisted that he would not be able to get the love seat in the rec room either. After my husband and I did some measuring, my husband grabbed the other 2 man crew and asked them to put the love seat in the rec room which they were able to do pretty quickly. A couple of days after the move, I went to an upstairs bedroom looking for something when I found an expensive piece that I had personally wrapped with a green plaid wool blanket and an older bedspread around the blanket. This piece was sitting on the floor and the blanket and bedspread were gone. The movers were NOT supposed to unpack anything so why did they unwrap this piece and take the blanket and bedspread? I complained to University corporate, received an apology, and an assurance that the local University movers would come out and move some stuff left in the garage into the correct rooms. I was told by corporate that they would call me before coming. I did not receive a call. They just showed up one morning and, unfortunately, I was sick that day. They did get stuff in garage moved to correct room on this trip. I will not recommend University North American Movers in Indy to anyone. It was NOT a good experience. | | | | |,
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$1,100.99
Nikki S.
01/2016
moving companies
 + -1 more.
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$17,000
Deborah H.
01/2016
moving companies
 + -1 moreWe used University in November and had a horrible experience. Donna, the coordinator, who came to our home did not estimate the correct size of truck needed and sent a truck that was too small. What a mess, we were told that we could easily be moved in one day for a local move. We had to move the whole garage and outdoor items ourselves as well as all of our clothing since the coordinator forgot to tell them to bring the wardrobes. They wouldn't have had room for them anyway. Walls, stairways, wood floors and banisters were damaged. There is definitely a disconnect between the driver and coordinator. When I thought she had not estimated enough help I called prior to the move to ask her if she should add additional guys, she assured me that the heavy item we had could easily be moved without an additional help. So instead, it took them 4 hours longer because they didn't have enough help and then they billed us for an additional 452.00. We still didn't get what we hired them to do, move us in a day, because we had to go back and move the rest of the things ourselves!! We were also told that our cloth furniture would be wrapped, all floors covered and the corners padded. All they did is put cardboard down in some areas. That is the reason the floor has a big knick in it, holes in the drywall, moldings destroyed and banisters are dented. $3,600+ damage, not including the rental of the Uhaul we had to get and the additional time spent moving what they didn't move. We feel that our new 7 yr. old home is now destroyed! They also tried to negotiate a deal where they go get the stuff left behind at no charge if we didn't file a claim against them for property damage. It certainly would have been a good deal for them, only costing them free labor for 2 guys instead of fixing the 3600 of property damage they left behind! I told Sue at the home office claims department they should do both and forget the additional bill of 452.00. She said that if I filed a claim against them we had to move the stuff ourselves, pay the additional bill and got a bit nasty with me. Why would I want to hire them twice after this happened? Once is a mistake, twice is a fool! So we had to file a claim and; were told it would be resolved in 7 - 10 business days and it still has not been resolved. I called to discuss this with Sue, the Director of Quality at the main office in Farmington Hills, MI. She told me she was just to busy. NOT a good sign if the Director of Quality is too busy. Unfortunately, yelp made me give them a star. They didn't deserve that. Here on Angie's list they get an F. Do not use them.
Description of Work: Local move.
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$1,052
Response from University Moving and Storage- North American Line
ROBIN C.
04/2013
moving companies
 + -1 moreIt started out well, but ended up being one of the hardest moves we've ever had. The office personnel were great - they answered my questions clearly, gave me a detailed and professional quote. And the guys in the warehouse were wonderful when I kept coming back multiple times for more boxes and paper. The problem was with the actual moving day. The crew showed up and started organizing things and doing the specialized packing. The gentleman who was "in charge" seemed to know what he was doing and kept things moving along. My only complaint with him was the numbered stickers he was using. Every item gets a numbered sticker and all the items are listed on a check-off sheet. The stickers are supposed to be all the same color, but the guy was using all different colors of stickers, so checking off the items as they came off the truck two days later was exasperating because we had items with the same number, but different color which is hard to keep track of. It was our fault that we weren't completely ready when the movers arrived. The house contents were pretty much ready, but we hadn't gotten to the garage yet, so we used up a huge amount of time packing that day. We ran out of daylight, it was getting late and the guys hadn't had dinner, so the guy in charge called the office to let them know that we'd need another half day to complete loading the truck. A much smaller crew showed up the second day, but we got it done. The biggest problem we had with the company was that instead of using one of their company trucks and driver, they hired a free-lance guy with his own truck. He was a nice enough guy, but being an independent driver he wasn't involved at all with the loading of the truck. Once it was loaded, I was horrified to find out that he had no padlock with which to lock the doors and secure our belongings! I asked him what he would do, and he replied that when he stopped for the night he would "back up close to a fence" so that no one could open the doors. I insisted he go out and purchase a proper lock and called the movers office to complain. The lock was purchased, and the load transported swiftly and safely.
Description of Work: 1. Provided a quote for moving expenses, plus some specialized packing. 2. Packed oversized pictures and specialty items for us. 3. Helped us pack the garage items because we weren't ready for them when the truck arrived. 4. Gave us an extra day for moving because the truck couldn't be loaded completely in one day.
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$5,000
TRISH S.
12/2012
moving companies
 + -1 moreThey sent 6 instead of 4 movers which made our move go very quickly. I do wish they had provided stickers of some sort ahead of time to put on previously packed boxes to expedite which went to storage & which went to the apartment. The movers were very courteous & quick. There was a dispute about a vacuum that had been packed that was not supposed to be, and the vacuum was finally found. It was missing an essential attachment which wasn't found after a search, so University did replace it for me at their expense.
Description of Work: We moved from a large home to a temporary apartment.
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Yes, I recommend this pro
$6,000
Jason & Lauren K.
01/2012
moving companies
 + -1 moreI am not sure how we heard about this company. They swiftly moved our belongings from our old home to our new home. I enjoyed the quality of the work and responsiveness they gave.
Description of Work: University Moving and Storage packed our house and moved us.
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Yes, I recommend this pro
Shane W.
12/2006
moving companies
 + -1 moreThe sales representative was polite, on time, and actually over-estimated the work performed. All the movers were mostly professional and on-time on both ends (Indy and Boston). Every thing showed up on time and great condition. The movers on the Boston end had difficulty finding the location, but were in constant contact with us via cell phone while we helped them find us. There were two issues that caused some grief, although they were resolve. The first issue was the movers from Indy forgot to pack the hardware for the bed. They offered to overnight the hardware to us in Boston. The second issue was although I supplied my credit card to the move coordinator, it was not recorded correctly, so the movers in Boston were expecting to be paid with a cashiers check. This information was not supplied to us and were forced to either make a cash payment in Boston or the movers would not deliver the load. We made several last-minute phone calls to both offices and the issue was eventually res
Description of Work: They moved three rooms of a house from Indianapolis to Boston.
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Yes, I recommend this pro
$1,300
WILLIAM M.
07/2004
moving companies
 + -1 moreAS OF THE DATE OF THIS ENTRY, I STILL CAN'T REALLY RATE UNIVERSITY, BECAUSE I STILL DON'T HAVE ALL OF MY STUFF. IT'S BEEN MORE THAN A MONTH AND THEY HAVE NO IDEA WHERE MOST OF MY BELONGINGS ARE OR WHEN THEY WILL ARRIVE. THEY ARE NOT EVEN APOLOGETIC WHEN I CALL TO INQUIRE AS TO THEIR WHEREABOUTS. IF YOU USE THIS COMPANY IN SPITE OF THIS WARNING, DON'T CRY WHEN SOMETHING BAD HAPPENS, BECAUSE IT WILL.
Description of Work: WE HIRED UNIVERSITY MOVING AND STORAGE TO MOVE OUR HOUSEHOLD BELONGINGS FROM INDIANAPOLIS TO VIRGINIA BEACH, VA.
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$7,000
TIMI D.
11/2003
moving companies
 + -1 moreOUR SALESPERSON WAS VERY THOROUGH, WHICH IS WHY I HIRED THIS COMPANY. UNFORTUNATELY, THE PEOPLE WHO ACTUALLY CAME TO MOVE US DID NOT PERFORM THE JOB AS WAS PROMISED BY THE SALESPERSON AND WERE EXTREMELY UNPROFESSIONAL AND CARELESS WITH OUR PERSONAL POSSESSIONS.
Description of Work: PACKED AND MOVED OUR FAMILY FROM ZIONSVILLE, IN TO BARRINGTON, IL. THE MOVERS STARTED COMPLAINING ABOUT 1 HOUR INTO THE JOB ABOUT OUR QUOTE BEING TOO LOW, THERE WAS TOO MUCH TO PACK, NOT ENOUGH BOXES, ETC. FINALLY, THINGS WERE PACKED EXTREMELY POORLY--EXPENSIVELY FRAMED DIPLOMAS AND OTHER FRAMED PICTURES CRAMMED INTO BOXES, NOT WRAPPED IN ANY PROTECTIVE COVERING; CUSTOM DRAPERIES THAT I WAS TOLD WOULD BE HUNG IN GARMENT BOXES WERE NOT EVEN FOLDED AND WERE CRAMMED INTO TINY BOXES; LEATHER CHAIRS AND COSTLY FURNITURE WHICH I WAS TOLD WOULD BE 'SHRINK-WRAPPED' BEFORE LEAVING THE HOUSE WERE CARRIED OUT COMPLETELY UNCOVERED AND PILED INTO THE MOVING TRUCK; AND FINALLY, SOLID OAK DRESSERS WERE CARRIED UP AND DOWN STAIRS WITHOUT THE DRAWERS BEING REMOVED OR EVEN TIED TO DRESSER, RESULTING IN BROKEN DRAWER GLIDES AND MARKED UP WALLS IN BOTH HOUSES. THERE WERE OTHER PROBLEMS, BUT I AM OUT OF ROOM!
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$5,000
STEPHEN M.
09/2003
moving companies
 + -1 moreTHEY HAD NO ATTENTION TO MAINTAINING THE SAFETY OF GOODS. THEY DID NOT FOLLOW INSTRUCTION.
Description of Work: INTERNATIONAL MOVE.
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PAUL JONES & A.
11/2002
moving companies
 + -1 moreTHE RATES CHARGED BY LONG DISTANCE MOVERS ARE BASED ON WEIGHT AND MILEAGE, SO THEYRE LIKELY TO BE THE SAME. THE CHOICE OF MOVERS COMES DOWN TO SERVICE. UNIVERSITY (NORTH AMERICAN) PROVIDED EXCELLENT SERVICE. WE DID MOST OF THE PACKING OURSELVES, BUT LEFT SOME OF THE MORE FRAGILE ITEMS FOR THE PROS. THE MOVERS WERE EXTREMELY CAREFUL, AND TREATED OUR FURNITURE AS IF IT WERE THEIRS. THEY SHOWED UP ON TIME AT BOTH ENDS OF THE MOVE, AND WERE VERY RESPONSIVE TO SPECIAL REQUESTS. SINCE WE ARE (AT LEAST TEMPORARILY) DOWNSIZING MUCH OF THE LOAD IS IN A STORAGE FACILITY; THEY WERE VERY HELPFUL ABOUT ARRANGING THE STORED GOODS SO WE COULD GET TO THE ITEMS MOST LIKELY TO BE USED.
Description of Work: MOVED HOUSEHOLD GOODS FROM INDIANAPOLIS TO BRADENTON, FLORIDA.
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Yes, I recommend this pro
$6,000
STEVEN H.
08/2002
moving companies
 + -1 moreTHEY PROMISED FIVE MOVERS, CAME WITH FOUR. OVER-ESTIMATED THE AMOUNT OF STUFF, BUT BROUGHT A TRUCK THAT WAS TOO SMALL. TOOK MULTIPLE BRAKS RESULTING IN AN INCREASED BILL. BROKE THOUSANDS OF DOLLARS WORTH OF OUR POSSESSIONS.
Description of Work: MOVED OUR HOUSEHOLD POSSESSIONS TO OUR NEW HOME - BROKE MANY OF THEM
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$1,300
Contact information
5425 W 74th St, Indianapolis, IN 46268
www.universitymoving.comService hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
ClosedLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Moving Companies,
Storage
FAQ
University Moving and Storage- North American Line is currently rated 3.1 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
University Moving and Storage- North American Line accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, University Moving and Storage- North American Line does not offer free project estimates.
Yes, University Moving and Storage- North American Line offers eco-friendly accreditations.
No, University Moving and Storage- North American Line does not offer a senior discount.
No, University Moving and Storage- North American Line does not offer emergency services.
No, University Moving and Storage- North American Line does not offer warranties.
University Moving and Storage- North American Line offers the following services: Global Household Goods Moving Services,Global Commercial Moving Solutions,Specialized Transportation of Fixtures and Displays,Educational, Governmental and Medical Facility Relocations,International Origin and Destination Services,Warehousing and Storage,Military Approved,Hazmat Certified with the U.S. Dept. of Transportation,Full Employee Relocation Services through Preferred Partnerships,100% Labor Certification
Contact information
5425 W 74th St, Indianapolis, IN 46268
www.universitymoving.comService hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
Closed