Universal Roofing LLC

Extremely unprofessional & lacking integrity. Owner called me to ask permission to provide their roof findings & quote to the other party in a real estate transaction. We said "no" because the seller decided they didn't want to work w/ or be associated w/ Universal in any way after other disturbing circumstances. After stating clearly that our answer was "no," this company shared confidential information & their opinions to another party. They have been unprofessional & aggressive - demanding to meet w/ insurance adjuster to ensure they can get business, etc. Stay away, do not use. Please call my cell number for more details! 317-313-3200

They did a great job and we had no issues. We would definitely hire them again and we would recommend them as well.

This is the third project we have done with Universal. They previously replaced a skylight and did some work on our front porch and those jobs went so well it was only natural that we would go with them for our major roof work. Rob worked with our insurance company and was very transparent through the entire process. When it was time for our project to start, we were given a start date ahead of time and a crew began work when they said they would. The work done was beautiful, and we could not be happier. Everyone on site communicated effectively and often with us, were respectful of my house, and cleaned up well when the project was over. I would highly recommend Universal. Now that I have a long term, water tight roof, I know I won’t need them up there again but I will certainly call them first for any future projects!

John was thorough and gave us a fair quote but advised us to hold off to see if it continued after we make sure gutter was cleaned out regularly. Gave us more good advice. Will surely use again for our rentals, business and home needs. I really appreciate a company that is honest and does not "upsell" unneeded services.

It was terrible. They put sky tunnels in my main living area (kitchen, dining room, family room- open concept house) It was two days before Thanksgiving. They had to cut through the ceiling and did not use a drop cloth. They did not bring a shop vac. I had drywall dust all over everything. I asked them before the install if I should move the pillows, blankets, antique knick-knacks, etc. and they said no, they would cover everything. I called Rob and asked him to get a cleaning crew out because I was hosting Thanksgiving and he said he could not. There was even drywall dust on my clothes hanging in my bedroom closet because that is where the attic access was. They also installed the glass "windows" without cleaning them so their dirty hand prints and drywall dust was all over! I had to have them come back out to clean it, but they did not reseal them so bugs are getting in. I called them to come back out and fix the problem 3 times and all three times they sent a sales person who said they could not fix it. Rob, the owner would not return my calls. I finally called another company who consulted with the manufacturer and he said they did not install them correctly and it will cost almost as much to fix it!

Punctual & professional job from estimate to completion. Good supervision & communication throughout. Worked well with our insurance company, providing photos to document existing features of roof that weren't in insurance estimate. Quickly resolved damage done to our gutters by roofing crew. Would definitely use them again

My husband met with Gary (I was at work) and he provided my husband with a folder full of glossy pictures. I had Universal Roofing do some work for me in the past (roof and gutters) when I was living in another house and was anticipating hiring them again to roof my new house. However, when we received the estimate, which was very detailed, it was much higher in price than we were anticipating paying to roof our house and chose the other company. Universal is a good roofing company, but just a little on the expensive side.

It went very well. I had seen them do a few of my neighbors' roofs 3 years ago and was impressed with how they worked (and cleaned up). For that reason I didn't get a second quote, so I really don't know if the price was high or not. It just seemed high since it wasn't being paid by insurance. Everyone did what they said they'd do and when they said they'd do it. The supervisor was here nearly all day. Even the guy who came for the trailer late in the day did another thorough clean up of the driveway and sidewalk. The roof looks great!

They came in was at least 4-6 people and they really did a good job. The house looks beautiful and the rotten wood was all gone. We're very happy with this company. Rob Yeary was pleasure to work with, professional, friendly and accommodating.

It was a pleasure to work with John Frey, and all the workers that came were very professional, hard working, paid attention to detail, pleasant, and excellent at their jobs. We are very pleased!

Our insurance company recommended we use Universal for our roof. They replaced our roof in a timely manner with the kind of shingles we liked. They worked with our insurance company really well.

Excellent, crews came on time, very courteous and professional, and great final work output.

I've been following up to get an estimate from them without success. My guess is that they are too busy and don't want my business. Where they drop the ball is when they do not call to even say "sorry, this is taking longer than expected". Or anything else. They say the first impression last long... well, this one wasn't a good one.

It was good. It just took them a couple of reschedules and some communication, but some of it was weather related. It is hard to tell, but they did complete the job and everything was fine. Their initial visit they were quicker. I didn't talk to the guy who actually did the repair.

Rob came out twice to assist with several different issues on our home. He recommended a new skylight to fix our leak in the kitchen, which Universal installed promptly. It looks great and the job site was cleaned up very well, leaving very little indication anyone had been there. And of course, no more leak! We also had some major chimney issues which eventually resulted in our taking the entire thing down. Rob recommended a great company to do that work for us. I am very pleased with my experience with Universal and would definitely use them again.

Victor did a great job on a very hot day to be on a roof.

Good overall. Workmanship was good, used a double crew to get the job done quickly. Customer Service was ok. We hit them at very busy time and had issues getting questions answered.

It was excellent They were responsive , they got the job done one day. They got a large group to make sure that the job will be done and they manager who checks on crews.

Very well - very responsive and professional

They were prompt, efficient and cost effective.

This is a top-notch company. The owner, Rob, was a delight to work with and so helpful in the entire process. We had the work completed in a timely fashion and the workers did a terrific job. Everyone was prompt, courteous, and professional. This is a highly ethical and trustworthy company. You will not be sorry you hired them!

It went ok. More work to do and they have bid that job. Not sure if I will use them because of their bid.

Awful! After calling 2 days before set service date, they confirmed we were all set to start the project, they didn't show at time scheduled. I had to call company to find out what was going on, from there it was all down hill. Had to reschedule..but they didn't let me know, never told me about delivering the product ahead of time, didn't pick up yard very well, left debris (nails) everywhere, left the attic space above the garage with wood panels in bad shape (holes etc should of been replaced), lost two days of work. Just a lot of frustration because I had to initiate all communication until it came to payment, which they wanted before job was done, because the date on the contract couldn't be changed?! Thought they should offer a discount for all the problems, a whole 2%!! Very bad experience for us as first time home owners spending that kind of money I expected more from them!!

It went well. They were professional and reliable.

It went great. The value besides a clean and professional job was he help me fight the insurance co. to get them to pay for the roof. Alway responsive and made sure things were don correctly. Will use them in the future and recommend them to anyone.