Turner Appliance

They were excellent. They showed up on time and did exactly what they were supposed to do. They were personable and timely. I couldn't ask for a better service.

R We contaced Turner Appliance for our GE Monogram refridgerator. The bottom drawers were freezing the food and the water dispenser was not working properly. The technician told us that we needed a new lower dampner & a new water tank. He quoted the price of $136 for one part & $70 for the other. We told him that we would think about it and that we wanted to contact GE since the appliance might still be under warranty. He gave us the official part no. for each piece and told us that we could try to get them ourselves, but they would not warranty the part. We found the parts for $67 & $12 online and ordered them based on his part no. given. Once the parts arrived we called Turner back to install them. When the same technician arrived, he said we had the "wrong" parts, even though they matched the part no. he gave us identically. Apparently, he wrote the numbers down wrong. The technician once again tells me that if we would have let them order the parts then we wouldn't have this problem. Really? So anyway, we return the parts (on our dime) and order the correct parts. Finally, the technician comes out and does the "repair". Two weeks later, we are still having the same problems, AND now our freezer randomly thaws out for no reason. I called Turner back AGAIN, and the same technician comes out. He tells me that they water tank is cracked AGAIN, and that we need to replace it AGAIN. Of course, he reminds me AGAIN, that if we would have ordered the parts thru them it would be covered, but since we didn't sorry about your luck. He also tried to convince me that he fixed the original problems, and these are all new unrelated problems. I finally told the company that I was done working with them and that I would just find another company. HERE IS THE WORSE PART: A few weeks later I call another company and find out the following: - The water tank was not cracked and was in perfect condition - The water dispenser was not working because we needed a new filter badly, worked perfectly after a 2 second repair - The freezer was thawing out because of a problem with the mother board. A VERY common problem with this brand/type of fridge, and should have been identified very easily.

Called Angie's List to get some referrals. I called this company first and the lady was extremely nice. They had someone in my area and they called me within the hour and they got done in 1 hour. The worker that came was very pleasant and professional. They also gave me an Angie's List coupon that saved me $10.00. They were very easy to work with and made my job easy.

Finally, received my money after three months of complaints. Rick wasted my time and energy attempting to repair a dishwasher that clearly was non-operational from the day it was installed. The repairs made no difference except to take up my time placing calls and being home while futile repairs were attempted. . If the dishwasher were in excellent condition, they would have no trouble reselling it. I don't see the point insisting to the consumer that the appliance works.

very fast response a little pricey

I called on Tuesday and service person came that day between the hours quoted and installed the baffle which we had already obtained from an applicance repair store. Serviceman was very personable and did efficient work.

They seemed knowledgable and ran tests before they concluded that there was no hope of repair. They didn't have the unit on the truck, so they had to come back a second time to install. Scheduling and payment were easy. I will use them again.

They put a lot of effort into getting it into my home and connecting the water line to the fridge so the ice maker would work. I have a 32 inches wide door, so they had to remove the doors from the refrigerator in order to get it into my house. I had checked with Home Depo first, to see if they could do that, and they told me that they wouldn't know how to put the doors back on once they were off, and that it would be an additional cost to hook up the water connection. I found this company to be most helpful.

When our basement refrigerator stopped working, I checked Angie's List to find a repairman. I noticed Turner Appliance Repair and chose that company because they had been in our home a few years ago to repair our dishwasher. I called before noon and a 2:00 p.m. appointment was scheduled the same day. The repairman called when he was on his way and arrived promptly. He introduced himself, recalling that he'd been here before. He then looked at the fridge, diagnosed the problem as a bad relay switch, told us how much the repair would cost, and then replaced the switch--all in about 30 minutes' time. As he cleaned up all the packaging, leaving the area as clean as when he had arrived, he waited to be sure the fridge was running properly. He showed us the bad part and explained why it had failed. He wrote up the repair ticket (it just so happened there was an Angie's List coupon for Turner Appliance that we got to use!!), the ticket was signed, and he was paid. The charge was very reasonable. We are happy to have our fridge back and would definitely recommend Turner Appliance Repair to others....a first rate company with first rate employees.

I initially called the place where I have bought it from and they are going to charge as much as the buying price so I called Turner Appliance Repair and they charged me half the price. They have been in the business for a long time. I will recommned their competence, they can repair almost every appliance. They also give reasonable price and I have been using them for a long time.

Jeff, the Turner Appliance technician, called before he arrived and arrived well within the time frame I was given for the appointment. He was both very professional and personable. He quickly diagnosed the problem, communicated it to me, and offered a solution. I felt the price was quite reasonable. Based on my one experience with Turner Appliance, I can well understand why the company is so highly rated on Angie's List. For future appliance repairs, I will definitely call on Turner Appliance again.

Chad arrived within the window we were given. He replaced the condenser fan motor on our refrigerator. It was only 30 minutes from the time he arrived until he left.

My only complaint was that I think $120 for labor is a little too much considering the amount of time spent. The repair was incredibly prompt and I appreciate the 3-year warranty on the repair.

I had a window ac unit and the fan went out. First the fixed it and it lasted 2 days. I took it back and they ordered a new part. I got it home and it didn't work. I took it back and 10 days later they called me and finally had it fixed. They charged me $200 to fix my window ac unit.

We had been having problems with our dishwasher draining, so called Turner due to their positive reviews here. They set up an appointment quickly and showed up promptly. The repairman was professional and found the problem in about 10 minutes (a blockage in the drain valve), though he did have to ask to use some of our house towels to catch the water once he opened the drain. He then checked to make sure it drained and was done, so I was a bit surprised when the bill was $130 ($50 service charge plus $80 labor) for such a quick job. The work was done very well, but I will likely check around for other estimates in the future for comparison's sake.

Called Turner appliances and expected an appointment in a few weeks but was pleasantly surprised when they said they could come out that Saturday. I had requested they bring out all parts, solenoids and Icemaker so they wouldn't have to make a second trip. I gave them the model number of the refridgerator and approximate age. The repairman, Brent, arrived on time, and after checking it stated we didn't need the solenoids, just the Icemaker. He set about replacing it and had it taken care of in approximately an hour. We talked about Angies List for a while and he then put Turner Appliances decal on the inside the fridge. I really appreciate that because we forever and a day lose business cards and frequently old receipts. Now I know exactly who to call next time we need service on the fridge. Icemaker is working fine and the wife is no longer after me to get it fixed. Thank You, Turner Appliances and Marriage counselor!

The company represented that it could sell and install a Sub-Zero refrigerator, however, failed to perform even the most basic of the associated responsibilities, to wit: 1) failed to timely place the order for the fridge (I only found out the order hadn't been placed when I called to find out an ETA), 2) failed to obtain the necessary specifications for the fridge (were unfamiliar with size and space requirements), 3) when the fridge arrived, reported that it did not have a truck large enough to deliver the refrigerator, and 4) asked me to coordinate the remainder of the delivery and installation obligations with a third party. When I called to complain about the length of time it was taking to get the refrigerator (at this point several weeks had passed) one of the owners of the company, Rick Cantelberry, told me to "please be patient and I will make this right". I agreed to have patience, assuming he would then make it right. The third party vendor came out and measured the space and obtained specifications. This third party then ordered the refrigerator (that I thought had been ordered through Turner) and scheduled delivery. Once the delivery crew arrived with the refrigerator the crew refused to install it because they were afraid of the "liability". I contacted Tuner Appliance because that is the vendor with whom I had placed the original order and asked why the refrigerator could not be installed. Six weeks out from my original order, and 4 weeks out from having paid in full for a refrigerator, it is still not installed while Turner and the third party debate with one another. The Turner Appliance owner told me today that he was supposed to be out golfing, but had taken time out to try to work on resolving my order. I have now cancelled the order with no hope of receiving assistance from Turner Appliance.

They did fine job. They didn’t have the part available so they had to come back the next day. It was reasonable. They just had the initial fee for coming out and then a fee for fixing the part. I didn’t have any problems later. I didn’t feel that the price was a way out and it was an acceptable price.

Our washing machine appeared to have a major malfunction mid cycle. The genteman from Turner listened briefly to the noise the machine was making and determined that the coupler (whatever that is!) was broken. He had the part on his truck and made the repair. Would definitely recommend and will use this company again. Just hopefully not in the near future!!

I was told it was a $50 charge just for them to come out and then anything above that was extra. That seems reasonable. However, the problem was a kinked hose and they charge an additional $80 to fix anything. I wish he had told me that because $180 and a recommendation to call a plumber since once the hose was replaced the drain started backing up doesn't make me very happy. Seems like I got ripped off. If the tecnician had told me the price ahead of time, I could have just gone to Lowe's and gotten a hose for less than $20. My fault as well for not confirming this obviously. Oh well, live and learn, but I would not recommend them to anyone. I will say that the person came out was polite and seemed upset that I was upset.

Brent was on time. He gave me a 10 minute heads up, via phone, before he arrived. He was pleasant to talk with. He had the problem diagnosed within 5 minutes of arriving and was finished and gone within 45 minutes. He let me know how much the repair was going to be before starting it and explained to me what the problem was. I give everything and A rating except the price. I gave the price a B rating because the repair was almost half the cost of a new unit. I'm sure it would be that price anywhere and I understand every business has to make money... it just wasn't a mind blowing deal. I WILL call Turner Appliance again for service.

Chad called before he came in April to fix my dryer. He took the back off the dryer and found a small plastic ball which he removed. He then cleaned out the back of my dryer which he did not need to do, but he did. He made sure the dryer was working well before he left. Since that repair in April went well, I called Turner Appliance when I had problems with my washer in June and I was happy to see Chad. He showed me how to take the dispenser out of the washer and clean it out with an old toothbrush to clear the gunky fabric softener which was clogging the dispenser. Now I know how to solve that problem when it happens in the future. Chad was very friendly and professional both times he was here. In June he was able to come on the same day that I called. I received a follow up call from Turner Appliance asking about my repair experiences. I got the feeling that the company cared about me and wanted to know if I was satisfied with the repairs.

We were due to leave town the next morning so needed someone to come out the afternoon that the washer stopped. We tried our usual appliance repair company, but they could not get to us that afternoon, so I went to Angie's List for an alternative. Turner was very efficient and scheduled a repairman for the 3:00-5:00 time slot. Around noon I received a phone call from the repairman saying that he had freed up earlier than expected, and if we were available he come right away. He showed up, turned the same dials on the washer that we had several times, but the washer came on for him. He went ahead and checked out several areas of the washer and concluded that perhaps the machine had over heated due to an unbalanced load. He as well put the machine into its various cycles to be certain that it was performing properly. The charges were $50 for the "service charge", and an additional $10 for labor, which I felt was very reasonable...especially when the company's policy is that if they needed to return for the same problem within the next 30 days, there would be no additional "service charge". An overall very good experience.

Repair tech,, Jeff, couldn't have been nicer or more professional. He quickly recognized what was apparently a common problem with these refrigerators. I have used Turner Appliance Repair before, they do excellent work but they are pricey. I had to pay a $50 service fee(trip charge) and a $80 service fee (1 hr labor fee?) in addition to the cost of the part. Looking at the invoice, I think he neglected to give me my 10% Angie's list discount. There was no additional cost for the follow up visit to do the actual repair thankfully. So I wound up paying $235 for a broken piece of plastic. As i said before, pricey....but what are you gonna do....it has to be repaired.Tech arrived promptly at 12 noon, the start of the two hour window I was given.

I have a built-in wall oven which has both a microwave oven and conventional oven. The conventional oven stopped heating so I checked Angie's list and found Turner. They had good marks for punctuality and responsiveness, but that was not my experience.They were able to schedule an appointment for the next day which was a Friday. The technician showed up and was unable to determine the cause of the issue while on-site because he needed another person to come out and help pull the oven out of the wall. He said he would be out on Monday or Tuesday to do this. When Tuesday rolled around with no updates from Turner I called for an update. I was informed that they had determined the control unit was likely bad and was on order. Since this order had already been placed I would have expected to have an update that told me that rather than waiting around for someone to show up to finish diagnosing the problem.The part arrived on Wednesday and was installed on Thursday and restored the oven to working order. Aside from a display which is now significantly brighter than the display for the microwave, the quality of service is acceptable. There are a few minor scratches on the cabinet where the work was performed, but the oven is working and the price was reasonable. FOLLOW UP: I received a follow-up call from Turner regarding this review. They offered to address the scratches and apologized for the lack of communication. I appreciated the concern and the desire to make things right. The scratches are so minor it is not a big deal. I have revised my original rating and would now consider Turner for future work.