Turner Appliance

I was happy with the end results.

I had standing water in my washing machine and it would not drain or spin. I called Turner Appliance and left a message - received a call back 15 minutes later and they scheduled a tech to come out that morning. Surprisingly their rates on Sunday are the same as their standard, only a small surcharge on the trip which was worth it to me to get it fixed. The tech called me 30 minutes before his arrival and arrived within the time period promised me. He immediately diagnosed the problem and got to work fixing it. Everything works great. This is how service should work from start to finish. I have used them in the past on other items (refrigerator and clothes dryer) and experience was just as good.

He repaired it and it now works fine.

Service doesn't get much better than this ! 1) Same day service. 2) Advised against further repair investment. 3) Found a long lost diamond earing in the dryer vent and returned it !

He was very professional and honest. He called prior to arriving, said about 30 minutes and was prompt. Dishwasher was leaking, checked everything. Somehow the machine was full of suds, which was causing leaking. I didn't see how this could be, but I worked on cleaning up and it worked! He could have told me there was something serious, but didn't, was honest. I would use them again.

The repairman was very nice and knew what to look for with both the washer and dryer. He discovered the problem quickly and got them fixed quickly. There were no parts to purchase, just labor. I had a $75 trip fee, but I am a long distance from them. The rest of the cost was labor. He also arrived at the beginning of the time window I was given which never happens. It is usually at the end or later after I've been waiting for hours. My washer and dryer are now operating well. Before it was taking me 2 hours to get a load of clothes dry!

I called them because I have been using them for 6 years. They have been my only appliance repair people. She informed me that their pricing was $50.00 to come out and parts and labor were separate. She informed me that they couldn't price their labor costs until they got out their. They said they don't charge by the hour and they charge by the job. I then spoke with her boss and she gave me the same responses. Then they were supposed to put me in touch with their boss and they disconnected, and I still haven't heard back from them even though they had all of my information right in front of them. Now, on Angie's List I see that they advertise free estimates and they charge $80.00 an hour. I feel like they are predatory pricing me. I am familiar with this because it has happened to me before and I ended up paying 3 times more than I needed to. Unfortunately I will not continue to use this company because of their new procedures. I feel like they are being deceptive and trying to take advantage of me. Update: They were pro-active about my compliant and they did try to solve it immediately. They did come out and waived the service charge. No work was performed because the washer and dryer were not acting up at the time they were there. They did offer to come back out if the problem reoccurs.

It went great. Guy was on time and said he could fix it. And he did. The job was $633 but a new refrigerator would have been about $3000 and would not have the front to match the cabinets in the wetbar. It was worth every penny to fix it. And it has a 3 year warranty on the repair.

On the day of my scheduled appointment their office called to say their repairman couldn't make and it would be a couple days before they could get out. I told them I would have to call someone else then because I couldn't wait that long. She then (she was very nice) found me an appointment the next day. But that afternoon (the day of the original appt) the service man called and said he was on his way - he never knew they cancelled my appt. He came out, found the problem said he would have to order a part and would call me the next day to tell me how long it would take to get it. I didn't hear anything so I call that next afternoon. The office said they didn't have me down that anyone visited and that they didn't know anything about a part. Finally they got a hold my service man he called me said it would be two days until the part came in. Two days later I called the office because I hadn't heard anything, they transferred me to parts I had to leave a message asked for a call back next morning (I called around 4:30). Never got the call, so I had to call again. The parts department said they didn't know anything about it (didn't show I had a service call either) and would need to call my service man. They got a hold of him and found out he had the part and they still knew nothing about it. They got me scheduled that afternoon to have the part in. I feel like I shouldn't have had to call so much for a $20 part that cost me $150 with installation. I wonder if I wouldn't have called how lone I would have waited for the part.

Business was very professional and helpful with estimates on pricing. Also was able to come out quickly if I chose their service. I will definitly use them in the future.

Arrived and diagnosed the problem quickly. Had to order the part which took a week to come in (which was the only negative). Came back a week later and installed.

He explained and fixed everything and helped me removed shelves that I previously believed were stationary and showed me how to put them back in. They were very reasonably priced, the technician called before he came and arrived on time.

The dishwasher door was stuck in the closed position and would not open. The home owner examined the dishwasher, suspecting that the door latch had jammed or was broken, but was unable to access the hidden internal latch. He then called 3 dishwasher service companies located in the city to ask about a service call. Turner Appliance Repair indicated they could come out to our home the same day, which they did, exactly on-time. The serviceman, Jeff, was very friendly and very knowledgeable. He did not need to run any kind of expensive diagnostics as required by other dishwasher service companies. He quickly took off the necessary panels of the dishwasher, accessed the latch, and verified it was broken. He then called his support staff and located a replacement latch, which was in stock. He also provided an exact estimate for the total job, including $ 45. for the new part. The next day he returned, again exactly on-time, and fixed the dishwasher latch. The cost was exactly as he had estimated. While at our home, the serviceman also provided us some good advice on another appliance in need of a minor repair. We were totally satisfied in all respects with the service provided. In fact, compared to other service experiences, this one exceeded our expectations.

Replaced washer drain in a timely, efficient and professional manner. Serviceman was very friendly, knowledgeable .

I sent out a request for a quote from 5 different providers. Turner's responded within 1 hour. They actually came out, diagnosed the problem, then repaired the same prior to the other 4 providers even responding to my request for a quote. David was the worker who made a recommendation to bi-pass the fuse rather than replace for 2 1/2 times the amount b/c the fuses normally blow after about 3 years. David arrived on time, was courtesy, and performed work satisfactorily. My only regret is that I forgot to print the Angie's list coupon. The price was much lower than expected so I don't regret it so much. Turner's is our new go to for appliance repairs!

The dishwasher was not working. A repairman came to our house on time, diagnosed the problem, and quoted a price that included the installation ($80) and the cost of the replacement part for a control panel on a Bosch purchased new eight years ago ($242). Later, he said that the part was no longer available which seemed odd as he had quoted a very specific price for it. We called Bosch and they said they had the part and would send the part to us for $128 plus shipping. Turner Appliance then said they could install for $80 and that the part would cost approximately $195. Again, this seemed odd as Bosch had the part for $128. Turner said they incuded a three year warranty which was why they charged more but that we could order from Bosch and they would install for $70. They quoted us for a part they couldn't find, then marked up the part we went to the trouble to track down, and then marked down the installation if we bought the part from Bosch. Altogether this was a confusing experience--the price and availability of parts and service changing with every phone call. It didn't make Turner Appliance seem like a company with much credibility or transparency of business practices.

It appears to have solved the problem of ice forming on the door.

quick, efficient, curtious The tech went out of his way to get it done on the day of the call.

He arrived on time. He was extremely professional. He was talkative and at ease. He was very honest about the source of the problem and the cost to repair it.

Same day service for refrigerator that would not cool properly. Tech arrived and explained to me what the issue was and corrected the problem. Problem was a buildup of dirt on the coils causing heat buildup with the unit.

They were very reasonable. It could have been much better and we are really not happy with it. The ice maker has a problem with the evaporator and it was leaking and that was not the problem but the problem was what it would cost to fix it as we had to take it to the shop. A week later we called them and they said it would be $1500 to fix it which is as much as we paid for when we bought it so we said no. Two days ago we got a call from them that the part was in that we ordered to fix the ice maker. We told them we had not and we had decided right then that we will not put that kind of money into it because we can get a new one for that. They don’t communicate very well within. He didn’t have the right phone number for us when he came out originally so he didn’t end up getting when he was supposed to. They seem to be very disorganized. If we had it repaired the price would have been exorbitant but the service call was cheap.

Danny showed up on time but stayed in his service vehicle until he was finished talking on his cell phone. Gave no explanation for talking on the phone since I was standing on the front porch watching him I suppose he thought he was on time. That should have been my first clue that it wasn't going to be a good experience. Introduced him to the tenants and took him to the basement where the washer and dryer were located. Told him we recently purchased the house and the previous owner had left the washer and dryer. The previous owner had told me the dryer was not working but the washer was fine. Told this to Danny and I wanted him to take a look at the washer as well and to give his professional opinion on it too. Danny started with the washer, took a hold of the drum and moved it up and down and told me that the bearing was bad and started taking the washer apart. When he got down to the bearing and tried to take the drum off the bearing he couldn't remove it. He fought with it for about five minutes and said that he would have to get some other tools that he didn't have with him. And, by the way it would cost roughly 380.00 to 400.00 dollars to repair. He obviously new I wouldn't go for that since it was a rental property and I could by another washer for half the cost to repair. So, he throws all the parts back into the washer and moves onto the dryer. And, he tells me that I would be better off buying a new one from them because the sensor error code will come on because he couldn't remove the supposedly bad bearing. I ended up putting the washer back together well almost completely back together. One of the screws fell into one the slots in the drum and I couldn't retrieve it. Anyway, the washer works fine even with one screw missing and the sensor light never came on either. On to the dryer... Danny takes of the back cover touches his meter to a couple of terminals and says he has to go out to his truck for the part. He comes back with a little part in a plastic bag. He never took the part out of the bag and I never did seem him replace anything. He turns on the dryer and it starts running. He puts the cover on the back and I asked what he replaced and he said a thermal sensor. I asked him to show me the part and he hands me the plastic bag that he brought in and it looks like a small used plastic bracket. I said oh ok how much do I owe you. He hands me a bill for 158.84. On the bill it says the washer needs a new bearing assembly and the customer is going to buy a new unit. And for the dryer he found a therm fuse to be bad. I wrote the check because I wasn't going argue with a thief. When he left I pushed the dryer back up against the wall after I hooked the vent hose back up. Guess what I found under the dryer. Yeah, a little glass fuse that was blown. 36.30 was the cost of what I thought was a plastic bracket and not a fuse. 80.00 for service time and 50.00 for service charge and minus 10.00 for being on Angies list. I found out they work on commission. Go figure.

The technician called me about 15 minutes before arriving, and was well within the window I was told to expect. He came in and asked what the problem was and started to investigate. He soon determine the control board was fried and needed to be replaced along with 3 other parts that GE had said were bad off the line (but were not doing anything about themselves). He wrote up the estimate for fixing it, then also explained what they offer if we'd rather purchase a new or refurbished unit from them. He had all of the parts needed to fix the job on the spot, so for time sake, we chose to do that. It took him less than 30 minutes, and everything worked immediately. Steve was polite, professional, and very informative. We would definitely call them again!

The company responded courteously to our phone call, and was able to send out a technician that same day. He diagnosed the problem (it was an older machine) and tried to use a repair part that he had in his service truck. Unfortunately, it was not a good enough fit, so we had to wait for a day. The second repairman arrived right on schedule and made the repair very promptly. Both servicemen were very professional and competent and didn't mind responding to my questions. The problem appears to have been fixed completely.

Came and inspected refrigerator, ordered part and came back to install within 10 days.