Turner Appliance

Brent with Turner Appliance meticulously investigated source of gas leak and located an improperly installed gas line with a connection that was cross threaded. He took the time to disassemble and properly reassemble the fittings. He carefully checked for leaks using both soapy water and a gas detector to verify the work was done properly. In addition, it was Christmas Eve and Brent provided exceptional service and ensured the job was done properly before leaving. I would highly recommend Turner, especially after dealing with another local appliance repair outlet.

It was a Friday somInthought Inwould have to wait until Monday, but they came the same day.

First repair did not fix problem. Came back and fixed it at no charge. I thought this was more than fair.

This started when I called a few different places. BY FAR the best from start to finish. When calling in, the receptionist was very polite, professional and quick to help which I can not say for every company I called. BRENT the technician should get a raise asap! He was not only the most professional and nice service technician (in any field) that I have ever met, but he also called ahead for the call and was EARLY. I had a fantastic experience. Turner is fairly priced and exceptional in all categories.

Originally Chris was to install a motor on my washing machine for the agreed price of $140.00. The motor didn't fix the problem so he only charged me $60.00. Ordered a new main board which was thought to be another problem but it did not fix the machine either. Coty came to my home and worked very hard to figure out what was wrong. Finally after having to have installed a new motor, main board, pressure switch, and lid switch, my machine is now working. Not very happy with GE as my machine is only 22 months old (although they did give me big discounts on the motor and main board) but am thankful Turner Appliance kept my situation from being a lot worse. Thanks especially to Coty for taking ownership of the problem and making sure it came to a acceptable end. Total price charged after several trips out wash $145.00. I believe Turner Appliance is a company with integrity that tries to treat it's customers right.

On Friday afternoon, I started my dryer and was making a horrific noise. My son had just gotten home from college with 2 enormous laundry bags. I spent the weekend doing laundry at my neighbor's house. I called Turner Appliance at 7:00am on Monday to leave a message. I also called 4 others. I received a phone call before 8:00. I was told that a technician would come to my house between 11:00-1:00. He arrived at 11:30. A part needed to be ordered but, it was in stock, so I waited for the office to call me to set up the second appointment. At first, I was told that the earliest would be Wed but, she must have heard the desperation in my voice because she squeezed me in between two other appointments. Dave was just as punctual as Chris! I now have a working dryer!! I did eventually get called back from one of the other places that I called. I would have had to wait 3 days for the initial appointment. The other 2 did not even call back. If I could have given Turner Appliance an A+, I would have.

Prompt response to my call. First estimate our technician felt the entire cooktop would need to be replaced. He order the part and returned later that week to install; upon further examinination, it was only the fuse that was faulty which he replaced. He could have easily replaced the insert and charged us MUCH more, but only replaced what was needed. Thank you for your honesty and friendly service!

When my husband called to schedule the initial appointment, he specifically asked if they were LG certified, and they assured him, twice, that they were. On the first visit, the man said he couldn't find anything wrong, but did clean out the condenser, saying it was only "a little dirty", but he couldn't find anything else wrong. Told us to wait 24 hours, then call again if it still wasn't working. That visit was $95. We called again when nothing had changed, and he came back. Took another look and said he thought there was a leak in the evaporator, which was part of the sealed system. He then asked to see my owner's manual, then informed me that he couldn't make the repair, but that we'd have to contact LG to find a certified repair person. Hmmmm. . . that's why I thought we called them in the first place -- because they assured us they were LG certified. We then contacted a true LG certified repair person who came out the same day we called. He had to make a visit to confirm the diagnosis, and now they have to order the part, which will take 3 - 4 business days. We get that -- but now we're a week out because we trusted Turner's first. If they are not LG certified and cannot repair LG appliances, they shouldn't say they are, and they should refund our $95. I know they've gotten good reviews from other readers, but we won't use them again. Didn't do what they said they could do.

The employee, Jeff, arrived on time. He was very professional and thorough. He diagnosed the problem and arrived at a solution which involved different steps in the process of repair....there were a few possible culprits to the problem. He will get all the parts to begin to repair the problem and return to begin the process of elmination as to what is causing the problem. If the initial repair does not fix the problem, he will remove and go to the next part which could be causing the problem(dishwasher drains immediately in the cycle).

The repairman was very nice but it was an inconvenience because they ordered the wrong part, so the repairman made a total of three trips out.

This is an update to my previous review. The system would not let me delete the first one. I originally had a bad experience with dispatch for a return visit. I posted a negative review and Rick (see response) jumped on it when he returned from a business trip and made things right. Every company deserves a second chance and every person makes mistakes. What is important is that you make things right. Turner did just that. I am deleting my original comments. With Rick's assistance, my Fridge was serviced on time for a reasonable fee. It is one of those weird issues with icing in the drain so time will tell if that is the final fix. I will however use Turner again. The tech was very good, personable and professional.

The repairman was on time and very professiona!

They were extremely accommodating and very easy to work with. I had to orchestrate delivery with tenants of my rental property. I was told they were very good people and very happy with the fridg.

works perfectly. I have brought them several things to repair in the past and they have been very honest about telling me if the items were worth spending the money on repairs.

We called turner for another appliance repair. We used them to fix our refrigerator this time. After getting the part in they fixed it within 30 mins and it's working great. In the past we have also used them to fix a washer, water heater, and an ice machine. Great job as always. Great job as always.

They came the very next day after I contacted them. We area waiting for a part to come in to finish the repairs. So far they have been very nice, professional and have been on time. He even looked at my dehumidifier for me.

Called on monday 10/13 when the dryer would not start. Said they would be here Tuesday between noon and 3. Called us Tuesday around 10 am and asked if he could come in the next 15 minutes as he was in the area. Arrived about 10 minutes later and found the timer switch was broken. He did not have a timer switch in his truck and called his office. They would order the part and notify us when it was in and he would come back and exchange. Turner called about an hour after the tech left and said the part would be in overnight and that the tech would come Tuesday between 12 and 2 to fix the dryer. Danny (the tech) called about 12:30 Wednesday and said he was on his way. He arrived shortly thereafter and fixed the dryer. He was very professional, answered all my questions, and didn't hesitate to give me the discount. I would definitely use Turner Appliance repair in the future.

They were great. They made the microwave working and got the coolant in the AC.

Steve had to be one the nicest technicians we've had and very good at explaining everything and making sure there wasn't anything else that had happened that he'd missed. He also worked with the dryer to make sure it was working okay. After he left, we had some more problems at the end of the entire drying cycle. After we tested it and called him, we talked with Steve about the problem and he figured out what the major problem was. He told us how long it would take to fix and how much it was going to cost us. The charge for fixing was almost nothing, versus the charge for the actual piece needed. Even though we still needed to do more to the dryer, Turner appliance has been a great company to work with and very helpful at explaining why and how to do it. I wish more companies work like they did.

Called Turner the morning after refrigerator stopped cooling. They gave me a time frame when someone would be out that same day. Tech called when he was on his way and arrived shortly after that. Failing part was diagnosed within 10 minutes. Replacement part was on techs truck. Price quoted, repair made, and refrigerator was working 30 minuted later. Kitchen area was as clean after service as before.

Went well Matt was a very nice guy who showed up when promised and fixed it He was accurate and punctual. Would definitely use again

Very informative...had to come back with a new part two days later. Called to set up return visit promptly. Very happy with everything

My washer stopped rinsing/spinning on Tuesday. Matt came out yesterday (Wednesday) and diagnosed the problem. He was quick, friendly and very knowledgeable. He even came back out today (Thursday) to repair it! Again he was quick and friendly. My washing machine is working again thanks to Matt. I will definitely call them in the future for appliance-related issues. It is very clear that they appreciate their customers.

We called and told them that the bottom heating element was not working on our JEM- AIR oven. They came out and replaced the element and the oven is as good as new. Nice, friendly, and we are very satisfied.

After providing an initial assessment - possible coil leak / temp dial not working, the rep left and failed to follow up on next steps (its a rental unit and so I wasn't present for the initial visit). After contacting the home office to figure out next steps later that day, I was promised that the rep would call back. He did not. Calling on the second day, I was again promised that he call back. He did not. Finally, I called back several hours later and asked who else I could speak with... only then did they promptly patch me through to the rep's cell. At which point the rep was more interested in trying to sell a new or refurbished unit than reviewing the options for repair... after getting him to agree perhaps we should at least check for coil leaks, I was again promised that someone from the main office would call me back to schedule the appointment. After the same back and forth that I experienced the first time, the rep came out to the unit on Friday and then said everything seemed to be working and promptly left - not bothering to call me directly as I had asked. But - lo and behold, the issue wasn't fixed. Given the terrible service, we had to then promptly go through the whole cycle again with another company. Suffice to say Turner will never be asked back at any of my properties. I've dealt with all sorts of issues and all sorts of vendors but Turner was a complete fail on service level, technical expertise and just general compassion... not having a refrigerator is a pretty big issue and I would have expected they would work to solve the problem speedily.