Turner Appliance

UPDATE to the 'D' review I posted 2 days ago: I have great respect for a company who reaches out to an unhappy customer, admits they made a mistake & immediately offers to make it right. We're all human, right? I will not hesitate to call Turner Appliance the next time I need service!

To repair washer wasn't cost efficient. I was given several options by the technician however I decided to purchase a new one.

Range to big. He only charged service charge.

I called several times and left messages. No one ever called me back.

I followed an on line diagnostic that was supposed to tell you what part was needed. That part was no longer available. I was considering the purchase of new units when I decided to give repair a change. Turner Appliance had high rating and responded to my inquiry before other services. They were prompt with their appointment. After a few minutes they diagnosed the problem as a bad pump. The on line diagnostics missed that one. Turner replaced the pump and cycled the washer. They were in and out in half an hour and we were doing wash after that. They did a very nice repair and cleaned up after themselves. I will use again.

The repair person had to order the needed part. repair was made in a timely manner.

Great; work done at a reasonable price by a personable, knowledgeable young man--will definitely hired Turner appliance again

Technician (Matt) rapidly diagnosed problems and provided needed advice and repairs. Was reasonable and while repairs on two different days only one service call charge.

Performed required cleaning to maintain quality. Said to wait on dryer drum to save money.

Turner Appliance does not clean dryer vents. They refer you to another business.

Miguel arrived exactly on time and fixed our problem immediately. He was very professional and very personable.

Miguel was the best repair tech I've ever had in my home. I will definitely use Turner the next time something breaks and I highly recommend them.

It was excellent. They came on time. fixed the problem properly and I didn't have any complaints.

Great. Jeff arrived on time and checked everything out - belts, hoses, heating, etc. were in good working order. Recommended that I purchase some washing machine cleaner and run it through before my first full wash cycle.

Tech explained what caused the problem and fixed it quickly.

Excellent. Jeff is a good company ambassador

They had to order the part and installed as quickly as possible. I was pleased with the service.

Turner was amazing. My son set our old microwave on fire and we had 75+ people coming the next day for a large party. I needed it replaced that day. Turner found a technician who squeezed us in. He was clearly in a hurry to get on to the next job, but took the time to explain what he was doing at each step of the process. Taking the extra time to make sure i was comfortable when I knew he was going out of his way to fit me wasn't necessary but I really appreciated it. The microwave went in easy, and works great!

Just OK. First guy was barely on-time. Took four trips to repair the dryer. The second guy had to fix the work the first guy did. Overall it ended OK and the pricing was fair, but it was far from a smooth transaction. I would probably use them again because they made it right in the end, but they're earning their way back up from mediocre at this point.

Miguel came the next day. He was punctual & professional. He was able to fix the problem for under $300. Took the time to vacuum the fridge under & behind.

Fine. Had part with him. Finished in less than an hour.

It is working well now. He cleaned out the drain on the washer.

Excellent. Arrived on time and performed the repair within a few days after the parts were ordered and delivered. It is now working like new.

Quick service! Punctual on time for servicing. Professional.

They found that our plumber had not removed the plug on the garbage disposal. Then they removed the plug.