Turner Appliance

Our original dish washer install took us complaining and 3 times coming out for them to actually mount it properly. They have since had to come out to spend 10 min (no parts) and charged us the trip fee $70 and $80 for labor. 10 MINUTES!!!! I get it, I have owned a service company before. The trip fee is there because you would go out of business rolling a tech over and over and never having labor to charge anyone. However, when the customer has the work done there should be a concession on the trip fee. Or at the very least consideration of a pro rated hourly fee. Especially when the tech comes out for literally 10 minutes and charges us a full $80 labor hour in addition to the $70 trip fee. Unprofessional and unnecessary. We will not being using them again.

Again, they could improve the customer service. Because, when I would call that place to ask questions, it seemed like the person I needed to speak to was never in. The gentleman that came out was ok but he didn't listen to what I said to him when he was here. And he didn't do what he said he was gonna do when he went back to the office. That goes back to customer service in my eyes.

Tech was very professional and helpful.

OFFICE ANSWERED CALL BEFORE 8 TECH ARRIVED IN SERVICE WINDOW USED OEM PARTS HAVENT HAD ANY PROBLEM SINCE

He told me what was wrong and how to fix. Still charged a service fee, but with Angie's List coupon, it was reasonable.

Went well and also came back quickly when left wires sticking out of the front washer panel. Very happy with the decision to replace the dishwasher!

He called before he came. He was on time and they did not give a huge time frame. He was efficient and the machine works now. I wish he had the part when he came on Monday instead of coming back on Tuesday.

He gave me some tips on how to avoid the problem he was fixing.

At the time of service you?re shown the whole price list for parts and labor. I appreciate that because they show you the prices ahead of time and the price isn?t pulled out of thin air. I will definitely use them again.

New thermostat acted erratic and they replaced it within hours at no additional cost, Has worked perfect since then.

The display on my Samsung was not working. I told them what the problem was. The technician came out and looked at it and said the display was bad, and that it was a common problem with Samsung refrigerators. At that time, they charged me their standard visit fee ($70). He ordered the part from Samsung. It was on back-order and after a month and a half, they told me they could not get the part for it and that I would need to buy a new refrigerator. (Back-order was not their fault and the person from office called me every two weeks or so, to let me know that the part was on back-order. They were good about that). I then found the display at an online store (Samsung make) and put it in myself. The new display also did not work. That made me suspect that the problem was not really with the display. I called the tech who had come out, and he told me the new display was probably bad, and that the stuff online was not reliable. I didn't completely agree with it and it made me wonder if the problem was not something else. I then google the problem, found a fix in 2 minutes, and had the original old display working in 5 minutes. Looks like this was something that happens after power outages and all you have to do is reset the display. Wish I had googled it earlier. It is still working after 4 months. I don't mind paying for a technician to come out if he knows how to fix the problem, but in this case, it was not so.

Excellent, fixed problem and showed me how to fix it myself with a tool he left. Have used them before for laundry machine/dryer, dishwasher and never have had anything but a positive experience. FIRST RATE!!

They were punctual. One person came out to fix the appliances. It took him maybe an hour to do it, he left the area clean. They did well on punctuality and availability. With the replacement part, it wasn't as fast, they had to come back in two or three days.

rep was very knowledgeable and professional. he changed the drum, showed us how to keep it clean going forward (it was a front load LG washer). he also cleaned the whole washer out for us. Additionally, while there, he advised on a problem that we had with a dryer vent and another with a freezer.

I have not received the part or received a call back from my inquiry 48 hours again. Thsi company was great the first time I used them not sure where the ball got dropped, but I thought others should be aware.

Fridge was a loss, and I hated to pay $70 for a 3 min house call, but at least I knew there was nothing else I could do to save the fridge. Either pay $650 for a compressor replacement or call it quits on a 10 year old fridge and look to replace.They did offer to put the $70 towards the purchase of a new fridge if we sourced it through them, and the agent took $5 off for mentioning Angie's List

We decided not to replace the lid or have work done as the part was too expensive. Technician was very nice and honest about the repair and gave me his personal opinion on new washing machines.

This was an outstanding experience from start to finish. My left side door of the French Door Refrigerator door broke on a Saturday afternoon at about 2 pm one week before Christmas. I searched Angie's list and was surprised to find that Turner Appliance was open until 4 pm on Saturday so I gave them a call. To my surprise they were able to schedule a technician to come to my home first thing Monday morning. She explained the $70 service charge and explained that they would look at up to 3 appliances for that low fee. Okay folks, Sears will charge you $99 for each appliance. They will also give you a 3 year warranty on parts and again most places give you 90 days. The technician Justin called 10 minutes prior to arriving at my home and he arrived promptly at 8 am. After trouble shooting the door he believed the entire door would need replace which would cost over $700 with labor etc. on this 5 year old appliance. We explained that we were gutting our kitchen this summer and had planned on selling the fridge to buy a counter top depth subzero, and hated to spend this much on a new door. We really had no other choice however so we ordered another door. The door was a special order so it would be a couple of weeks before they would be able to replace it. He did get our existing door to close so at least we could keep our items cold. While at our home he also looked at another refrigerator that had issues with the ice maker. He made a quick repair and said to let us know if that solved the issue, if not the ice maker would need replaced. He also looked at a loose handle on our convection microwave and was able to fix it. Sears told us over a year ago that we would need a whole new door because the handle couldn't be tightened at a cost of over $700. On Wednesday two days after the initial service call I received a voice mail stating our part was in and they would like me to call and schedule the repair. I didn't get the voicemail until about 5:30 so I thought well they are probably closed an it will be to late to call. To my surprise I called back and they were open until 7 pm during the week. They indicated that he could come to our home as early as 10 am on Thursday the following day. Justin called me a few hours prior to the scheduled appt. time and ask if I would be available earlier in the day and since I was he responded great I will be there in 10 minutes. When he arrived he said he had been doing alot of research on our door issue and wanted to try to just replace the broken flap piece without replacing the entire door. thus instead of spending over $700 we would only be spending $300. Guess what the less expensive part worked! To recap: the speed in which they handled our issue from the date of my initial call to resolving the issues was 5 days and this all happened the week of Christmas. Justin was very knowledgeable and customer focused. He not only completed the job but tried to save us as much money as possible. Turner is very lucky to have him representing their company. Would I use them again ABSOLUTELY, in fact Justin mentioned that we could order appliances from them for our new kitchen. Their wonderful service and experience will not only win me over for all future repairs, but I am planning on buying a Sub Zero refrigerator, gas stove, convection wall oven, microwave and freezer drawer from them for our kitchen remodel this summer. Essentially they delivered on their promises and won me over as a customer for life.

The repairman, Steve, called me earlier than expected which worked out fine. He came and was able to diagnose the problem really fast. I was pleased with the service.

Repair done promptly, and professionally.

Our washer stopped agitating and spinning. I called three appliance repair companies. Turner's service charge was the most expensive - hence, D for price. However, since we had a good experience with their dishwasher repair several years ago and they could send someone on the day of my call, we decided to use them again. A repairman arrived on time and looked at our washer. He said the main control board needs to be replaced. I didn't want to buy a $150 part (or pay Turner $250 for parts/labor) to find out that was not the problem, so I replaced it with a board from another unit. But our washer still had the exact same problem with the other board. I contacted Turner again and explained what happened. They were going to send the same guy, but I told them to send another guy. Why would we want someone who misdiagnosed initially? A new repairman looked at it and told us that the motor is bad and not the control board. I give them credit for their willingness to send another guy, and my interaction with them were generally good. But they still wasted our time and money (potentially a lot more if we had them put in a new control board) because of the wrong initial diagnosis. For that reason, we won't be using them again for future repairs.

Tech Brent came pass and ran a few test on machine. Let us know up front it could be 2 problems. Also gave us idea of how much each part maybe. Well we lucked up and it was the lesser of the two. They did a great job.

Was able to schedule service call for the next day. Service Tech was prompt, answered all questions and made the repair. No problems at all. did not try to "over sell" services.

Excellent. Very friendly and respectful. Did a great job.

It worked out great. He fixed a repair on the oven that another repair person stated could not be fixed and he fixed it in two minutes. The repair person Gibbs was very knowledgeable and I will highly recommend them.