Tri-State Water, Power & Air

Great. More words to get to 10

It was pretty rocky. At first. Several appoints made by Tri-State no one ever showed up.Crew showed up to install the Generator before the site survey and did not have necessary equipment or cooperation of Electric or gas company nor call before you dig had been notified. I called Tri-State to warn them the call before dig had never been preformed. They said they'd take care of it, did not happen until right before installation crew came back the second time. The first time they were here they could not have installed the generator even had they had all the parts because none of the utilities had been marked. Finally after about three months the Generac was installed and working. I had several questions that I could never get answered by calling Tri-State. One of the installation team had to come back a couple of weeks later to replace a damaged part and he answered all my questions. The guys who installed the Generac were great, the problem is your guys operation center and call center as far as I can see do not communicate very well. Anyway the generator has worked fine in several power outages this spring. I am happy right now but I live in dread something goes wrong and I have to call Tri-State for help.

Very well they did a great job

Great, timely and professionally

very good would call again

nothing everthing OK!

All Great!

It was horrible, the tech did not fix my problem he stole money from my kitchen table and the generator is still broke