TOUCH OF LOVE INC

We had Touch of Love Cleaning for several years, the individual we had cleaning for us did an amazing job and we trusted her and that is the ONLY reason we stayed for so long. The owner is extremely rude and inconsiderate of others. We ended our services after we had to cancel a day due to illness last minute. She was extremely rude and said I should have called her in the middle of having the flu during the night. And she said she would get her money regardless...well after that we cancelled services and have told our friends to do the same and do not hire her for services. Please find another service to use as the owner is extrememly rude to her customers.

I use them twice a month. It's excellent. They've all been very professional and very focused on their job.

Difficult to communicate with owner. Cleaning crews are fine but ownership is argumentative/inflexible on scheduling. Poor customer experience.

Martha and her crew are awesome. Initially I spoke to owner, Martha, on the phone. She sent Sandy to visit our home and take notes as to what exactly I wanted as far as cleaning. We decided to move forward with Touch of Love and Steve was our regular guy. He was great. They did everything I asked/expected. There was no real deep cleaning, but I knew that up front and the price did not include that. If I had wanted deep cleaning or a change in plan, a Touch of Love will accommodate, you just have to let them know ahead of time. Great Service!

I've been using A Touch of Love cleaning services for about the last 12 years. I usually have the same person clean (although from time to time that person changes, such as when I moved) so that's nice--they get to know the house and I get familiar with them. They are always on time, they do what they say they will do, and they do a great job of cleaning. I was especially impressed with their deep cleaning I got after having to suspend services for a couple of years due to our financial situation. That was a lot of accumulated grime! They are efficient with their time, but never so time bound that they leave any job undone (an experience I had with the one other, less expensive cleaner I tried before going back to Touch of Love). They are very focused on good communications.

This is the second time I have used them. They come once a month and for the first two months have done a full house clean of a 2 story house. The first time they did a very nice job. Yesterday, they were excellent and we had a man cleaning the house. He did an excellent job and I have requested to have him clean in the future. Very reasonable and do a good job.

The service is excellent. If anything might be missed, which is rare, they come back the next day. The prices are right and affordable and the workers are excellent.

They were pretty reliable. I would use them again.

A young lady was sent out to do a one-time only cleaning. I had asked for up to four hours of service, due to company who was arriving soon, and due to some knee problems which was hindering my housecleaning. The young lady was very pleasant and her demeanor was very professional, which is why I did not give an and quot;Fand quot; rating. However, I couldn't even see where she had cleaned. She really did not do a good job. She vacuumed but there was lint and such left on the carpet. She wiped the counters but they still looked dirty. Mirrors were unwiped. Surfaces were left undusted I really don't know what she did. Also, I heard her leave after an hour and a half. I went out to the driveway, and she said she was talkng to her boss. After a few minutes, she drove off. It was not a good experience. I figured I wouldn't use them again so I didn't call to complain.

They worked with me for while. They had to come back to redo the initial cleaning. There was some miscommunication regarding them claiming they had cleaned when they had not. The owner was argumentive when brought my concerns to her, and she is completely unprofessional. She lost my house key and she did pay to have the locks rekeyed.

I have extremely happy with the service.

They are always on time and do a very good job. They are extremely friendly and are always very gracious. They are amazing and I would definitely recommend them to others.

We called Touch of Love for a free estimate on cleaning our home. The owner sent Sandy to do the estimate. She gave me a figure of approx. $20-$25 an hour for 4 hours of work. She told me the owner would call me on Friday or Saturday to confirm times to clean. No call until Sunday. On Sunday, Sandy called back to tell me the price would be $120 or "$25 an hour". (4 hours of work x $25 per hour doesn't equal $120)! They sent someone who they didn't trust to make a proper estimate and then the owner did not have the professionalism to call me herself to explain the price. I guess they just did not want my business.

They don't ever leave until everything is done the way you want it. One time they forgot to mop the floor, one of the girls in charge came back late at night to do it. They are very considerate. They have called to check on me when I wasn't feeling well and even bought me satin pillow cases to ensure I was comfortable while in bed. Their price is reasonable for a 55,000 square foot home. They are kind, honest and professional.

THEY REALLY HELPED ME OUT OF A BIND! THEY WORKED TO ACCOMMODATE MY SCHEDULE. VERY PROFESSIONAL, INCLUDING A COURTESY CALL THE NIGHT BEFORE COMING TO CLEAN. I WAS VERY IMPRESSED WITH THE JOB THEY DID. MY HOUSE WAS SPOTLESS!

Awesome; everything looked squeaky clean and even the garage smelled like it had been spit-shined (garage not part of area cleaned). Martha Brinton was very professional, explained the services and the contract as well as shared that the company had a formal business plan with policies and procedures to assure customer satisfaction.

She comes every other week. She is very professional and she gets the job done.

Overall, happy with the work done. If I'm in a bind - they always get me in.

MY HUSBAND CONTACTED THIS CO. TO PERFORM A ONE-TIME HOUSECLEANING FOR MY MOTHER'S DAY PRESENT. WHEN I CONTACTED THE OWNER, SHE SEEMED A BIT SCATTERED WHEN TRYING TO FIND MY INFORMATION. WHEN SHE FINALLY DID LOCATE MY PAPERWORK, WE HAD A DIFFICULT TIME TRYING TO AGREE ON A DATE AND TIME. WE DECIDED ON A MONDAY, BUT SHE REQUESTED THAT I CALL HER A FEW DAYS BEFORE TO REMIND HER TO COME. I THOUGHT THIS WAS A BIT STRANGE AND IT CONCERNED ME SINCE I WAS HOSTING AN EVENT IN MY HOME THAT MONDAY EVENING. I CALLED HER A WEEK OF SO LATER TO SEE IF PERHAPS SHE COULD COME THE WEDNESDAY BEFORE (TO MAKE SURE MY HOUSE WOULD BE CLEAN BEFORE MY FUNCTION). MY HUSBAND TOOK THE CALL WHEN SHE CALLED BACK AND WAS TREATED EXTREMELY RUDELY. THIS WOMAN WOULD NOT EVEN LET MY HUSBAND SPEAK! NEEDLESS TO SAY, WE WILL NOT BE USING THIS COMPANY DUE TO THE MARTHA'S COMPLETE LACK OF TACT AND PROFESSIONALISM.

WE'VE USED THIS SERVICE FOR SEVERAL YEARS, BUT LATELY I'VE BEEN LESS PLEASED. THE STAFF VARIES A LOT, AND THEREFORE THE CLEANING QUALITY DOES, TOO. THE OWNER IS RATHER BRUSQUE AND NOT THE EASIEST TO COMMUNICATE WITH. THINGS GET PUT AWAY IN ODD PLACES, AND THE CLEANING IS JUST OK OVERALL. THEY DO SHOW UP WHEN THEY SAY, AND CALL AHEAD AS A REMINDER.

I HAD CLEANING DONE IN FEBRUARY AND WAS NOT HAPPY WITH THE CUSTOMER SERVICE PROVIDED BY THE OWNER, MARTHA BRITTON. WAS INFORMED BY PERSON CLEANING OUR HOUSE THAT MARTHA WAS EXTREMELY DIFFICULT TO WORK FOR AND BELITTLED HER EMPLOYEES. DISCONTINUED SERVICE IMMEDIATELY. RECEIVED INVOICE ON 11/1/2004 FOR $116 FOR SERVICES THAT WE DID NOT HAVE PERFORMED. I CALLED MARTHA TO DISCUSS, SHE DID NOT RETURN CALL. I CALLED HER AGAIN AND SHE STATED THAT SHE WAS NOT SURE WHAT HAPPENED, BUT PROBABLY WE WERE NOT TAKEN OFF THE BILLING CYCLE. SHE SAID SHE WOULD TAKE US OFF THE BILLING CYCLE. I ASKED HER TO PLEASE MAKE SURE IT OCCURRED AND SHE STATED ''DIDN'T I JUST SAY IT WOULD'' AND HUNG UP ON ME. SHE IS VERY RUDE AND UNPROFESSIONAL AND DOES NOT PROVIDE A QUALITY SERVICE.

I APPRECIATE HAVING A GOOD WORKING RELATIONSHIP WITH THEM.

CLEANING QUALITY IS VERY INCONSISTENT - IT HAS GOTTEN WORSE WITH TIME. THERE HAVE BEEN MANY 'MISTAKES' AND 'MISCOMMUNICATION' I.E. ROOMS OVERLOOKED, LOTS OF RESCHEDULING, FORGOTTEN AREAS OR ROOMS LEFT HALF CLEANED. OWNER IS RECEPTIVE TO CRITICISM BUT NOTHING REALLY GETS RESOLVED. LOTS OF AREAS DON'T GET DUSTED - COMPANY DOESN'T SEEM TO HAVE A LOT OF CONTROL OVER EMPLOYEES (TRAINING, SUPERVISION, ETC.).

THE OWNER OF THE COMPANY WAS DIFFICULT TO WORK WITH. SO MUCH SO THAT I DISCONTINUED THE SERVICE. NOT A VERY PROFESSIONAL PERSON AND A BIT OVERBEARING. CONSISTENCY, PUNCTUALITY, PROFESSIONALISM AND ACCOUNTABILITY WERE LACKING. PHONE CALLS TO SCHEDULE CLEANING WERE RECEIVED AT LATE HOURS THE NIGHT BEFORE. THE LAST JOB COMPLETED INCLUDED EXTRA CLEANING FOR A WEDDING RECEPTION TO BE HELD IN MY HOME. I HAD TO CALL THE OWNER BEFORE ANYONE SHOWED UP, AND WAS CHARGED NORMAL PRICE. SHE WAS NOT FLEXIBLE AND EXTREMELY DIFFICULT WITH RESPECT TO THE MATTER.

I HAVE BEEN USING THEM FOR 2 OR 3 YEARS. THEY ARE VERY RELIABLE. THEY DO A DECENT JOB. I THINK THE PRICES ARE REASONABLE. I LIKE THAT THEY TREAT IT AS A BUSINESS, NOT INFORMALLY. THEY HAVE HAD SOME PERSONNEL CHANGES BUT EVERYTHING SEEMS TO BE FINE NOW. THE PRICE IS FOR THE LONG CLEAN. THEY CHARGE ME $58 FOR THE SHORT CLEAN.