Thiele Heating & Air Conditioning

Today I had my furnace, air conditioner and humidifier serviced by Thiele Heating and Air Conditioning Company and I couldn’t have been more impressed with their work. Technician Mike went above and beyond in cleaning and maintaining all three units. He was professional, thorough, and extremely knowledgeable. Not only did he ensure everything was working perfectly, but he also took the time to explain what he was doing and why it was important. I highly recommend Thiele Heating and Air Conditioning for anyone in need of heating and air conditioning services. Their dedication to customer service satisfaction is truly exceptional!

Their technicians seem to be very well trained. I had other technicians years ago that, you know, just don't do much. And their guys—I have always been really thorough and checked more than what I had in the past, so I have used them for a long time now. Yeah, that's other technicians; these guys do everything, and then some of them are very good. compared to other ones I had in the past.

I had really good service. I don't have to wait , they are always available and on time and they seem to train their technicians well. I never had a bad experience. They have reasonable price.

Thiele continues to go above and beyond. The install went great and the gentlemen who installed the furnace was extremely nice and professional. We always refer them to friends and family. We have been using them for years. Highly satisfied again!

I like them because they do first available. They called you when the tech is on the way. They are on time. I been please with them. Family own business.

They are very helpful and do a very good job. I would highly recommend them and I would hire them again.

Purchased the entire gas furnace and a/c in 2011 with a ten year parts and labor warranty. Had maintenance done by Thiele and other companies. Thiele did not honor the labor part of warranty using the excuse that they did not perform annual maintenance themselves. While their position can be justified by fine print in the contract, good companies do not operate in this manner, giving customers the benefit of the doubt to maintain good customer relations. Not an attitude I expected and will not use them again.

They were at my home within 24-48 hours of my call! On time. Very professional and quickly fixed the issue. Our AC now works great! Will recommend to friends, family, and neighbors!

Very professional, clean and reasonably priced!

Tech was friendly and courteous. Took time to clean up area. Install went smoothly. Great to do business with a locally owned business.

They sent a professional out to give me a quote. He provided an offer, which I accepted. He had the heat pump in stock. It was installed in a few days, right before a holiday! They installed the heat pump during a heat-wave and I'm saving money on energy.

I decided to replace my old HVAC after stopped working when I learned it used a coolant that was being phased out. I obtained estimates from several businesses and chose to go with Thiele which was the business closest to my home. Bob Lux, who provided the estimate, took a lot of care in assessing the appropriate size of the replacement unit, visited during installation to make sure things were ok, and promptly responded to a few questions I had afterwards.

I found this company on the Angie’s list app which listed a furnace and air conditioner tune up for $59.00. They responded promptly and I scheduled an appointment to have my furnace and air conditioner tuned up for $59, based on the Angie’s List coupon. The technician arrived promptly and was very kind. He went down to my furnace and checked my filter. However, when I asked if he was going to do the furnace tuneup included in the coupon, he was surprised. He contacted the company‘s owner, and the owner instructed him that Angie’s list made an error on the coupon they listed. Instead of both furnace and air conditioner serviced for $59, it was supposed to read ‘or.’ Unfortunately, The owner did not stand behind the coupon listed on the Angie’s List site. It was somewhat disappointing as I had scheduled the appointment in good faith, still had to pay the $59, but only received half of the service.

The technician arrive 15 minutes after the office called - great! EJ was really thorough in explaining the process and making suggestions, especially based on the fact that both the furnace and A/C are quite old. I really appreciate the attention to detail and the care he took in the details!

They were excellent, they were on time, personable and able to took care of the problems we have.

The project went as well as I could have hoped. The knowledgeable and friendly consultant took the time to fully explain everything that was to be done. The installers were both very competent and conscientious in their attention to detail, and kept me apprised of their progress throughout the project. I would definitely recommend this company for your project.

Great. They arrived promptly and were done very quickly. Everyone was very friendly & professional.

The guys did a great job just like they did with installation. I called this morning and they were at the house same day in the afternoon. The furnace was short cycling on and off due to a dirty sensor. This is my fault. Thiele installed it 4 years ago, and I haven't had any preventive maintenance done. They cleaned the sensor and did a full unit cleaning. They explained everything and showed me the location of the sensor warning light. I signed up for the maintenance program this time, so it won't happen again. Both techs were very friendly and efficient. Thanks guys!

I had the furnace cleaned and was talked into a service plan for regular maintenance. I was promised to be put on a schedule and they would call me. It's been almost a year and no one has ever called me. They are perfectly happy to take your money and never do any work. You're supposed to get preferential treatment when you call with a problem. My service plan got me no treatment. Call One Hour Heating instead.

We had been customers of Thiele for many years and had even purchased a heat pump from them at our previous home. When our furnace went out in the current home, we had a yearly service contract with Thiele so they were the ones we called for repair. Despite all the years we had been with them and the service contract (promising priority appointments- see photo) my wife was told it would be 3 days before they could get out to look at the furnace. I called 2 days later and was told the same thing. The inside temperature of our house was in the mid-high 50s overnight when the outside temperature had dipped into the 30s. We have several small animals and two children. Finally I called another provider and they were out and we had heat within 2 HOURS, a fuse- that was easily replaced in 10 minutes! As a result of such poor responsiveness (2 HOURS vs 3 DAYS) we have now switched service providers.

Technician (John) came out and performed the 1st annual maintenance on my HVAC Systen and did an excellent job. He reviewed with me what maintenance he planned to perform and answered in detail all questions that I had. Thiele installed my HVAC system in August ‘17 and I have been thoroughly pleased with their knowledge, professionalism, and pricing.

Identified problem and fixed it very quickly.

Very well., John, the technician arrived on time and methodically discovered the problem: a clogged drain, and then cleaned it out. He also tested the outside unit and learned the pressure was good. He took time and photos to make sure the problem was understood correctly. Also, he gave his evaluation of this life of the A/C unit and recommended a different filter size. He was going to honor the Angies List coupon, but then came back with one of Thiele's coupons which actually gave a lower discount on the service call.

Excellent work. Very professional, courteous and clean. Great to work with. On time and great follow up. Great price.

They were at my home within 24-48 hours of my call! On time. Very professional and quickly fixed the issue. Our AC now works great! Will recommend to friends, family, and neighbors!