The Drainman

They arttempted to clear my sewer line through the toilet. They opened it up and it worked fine.

The service was great. The tech was prompt, very knowledgable and efficient.

Sean the Drainman was on time and performed his work quickly and efficiently.

I called The Drainman to clean out my main drain. A couple of months ago, I had used The Drainman at one of my rental houses after seeing their commercial saying they "Clean any drain for $98". My experience with them at this appointment was good, the fee was indeed $98, and upon pleasantly chatting with the tech about my owning 9 other rental properties, and still not having found a "go to" plumbing company that I could always count on, he offered to set me up with a contractor's discount (I believe it was around 10%). Based on this experience I was pleased and hopeful that I had found a company I could stick with. I mention this prior experience and the contractor's discount for my multiple properties because although there were a couple "Angie's List Deals" for this main drain cleaning service (one for $79 and one for $109), I went with The Drainman because I had decided to use them as my regular company. Fast forward a couple months later to the appointment I am writing this review about. The main drain line in my house was clogged and I called The Drainman to clear it. I have lived in my house for 12 years and this is the third time I have had to have this done because my drain pipe is the old clay tile type and it gets clogged with roots every few years. I called to schedule on Monday, Dec. 30th and explained that I my main line was root clogged and that the "clean out" (access point) was in my basement. The man that answered the phone said they could come out the next day between 11-1. Before I hung up, I asked if they were still doing the $98 for any drain price. He said yes, as long as it didn't take over an hour. That was fine with me since I've had this done a couple times before and it has never taken over an hour. The next day, I received a phone call from Gary, the tech, who called to tell me he noticed I had been quoted $98.00, but since he also noticed that the work order stated my drain was in the basement, it would be an extra $45.00 to carry their equipment down, and did I still want them to come? I was a bit irritated, especially because the commercial says "$98 for any drain", not "$98 for any drain except drains in the basement", and also because the drain I had them work on before at the rental house was upstairs. 14 stairs to be exact. The basement in my own home is split level, so in this case 6 stairs. I'm not sure I understand why they charged me extra for stairs this time, but did not do so last time. Anyhow, it's now 11am on New Year's Eve, I've taken off work for this appointment, and I'm not sure I would be able to get anyone else to come out with such short notice before the holiday. So, calculating that there are Angie's List Deals for less, but also that the holiday is approaching, and at least I will save 10% off the price due to my contactor's discount, I reluctantly said "Well, I guess so since it's a bit late to find someone else now." Gary showed up when he said he would and performed the work in about 45 minutes. When he was writing up the bill I mentioned the contractor's discount I had arranged a couple months back. He acted like he didn't know anything about it - and why would he - I didn't expect him to have every account of the company's memorized. What I would have expected was for him to make a phone call to someone in the office to confirm it. Instead, he hemmed and hawed and asked me where my rentals were and blabbered on about something else for a bit, then handed me the bill for $144.00, no discount. Exasperated, I paid him and saw him out. Needless to say my search for a great plumbing company continues. In my opinion (and I don't think I'm asking a lot here), an "A" rated company would have honored the price I was given on the phone, since that is what I made the appointment based on. An "A" rated company would charge consistent rates from job to job. And an "A" rated company would make some sort of an effort to retain customers that are likely to need their services multiple times a year. Bottom line: Give them a try if you're looking for mediocre. But that's not what I was looking for when I joined Angie's List, and I'm guessing that's not what you were looking for by joining either.

Excellent. Arrived as he said he would and installed a new faucet in kitchen.

It went extremely well. I am pleased.

Great! Great customer service great. Friendly plumber.

He came out on the weekend and got it fixed. I was so happy.

From the beginning, I was very pleased. Ree, the Scheduler/CSA was very nice and helpful. Her estimate was spot on. Gary, the plumber, was very nice, helpful, and knowledgeable. He explained what he was doing all the way and gave suggestions as to what I could do in the future to alleviate the main drain clogging. He did not try to upsell me on anything. Overall, I was very pleased with the customer service, the pricing ,and the plumber. I will definitely use this service again in the future and will gladly recommend Gary and The Drainman to friends and family. Thanks!

Their service charge was reasonable. They're very effective in what they did, and they're flexible with time. They did a good job, and was reasonably priced!

Very fast; good service -palled around nine, technician was here within 1/2 hour.

John showed up on-time and provided very professional service. Drain blockage was resolved in less than 30 minutes. He performed his duties with much care and charged the quoted price.

went well, service man was on time and took care of problem as well as instructed the tenet they caused the problem by using cake toilet tablets.

They were good from the start to finish.

Our first experience with this company. Obtained recommendation from Angie's List. Called Mr. Drainman around 9am to schedule cleaning, they arrived approximately 10:30am. The first clean out wasn't totally successful so another piece of equipment was brought in providing a clean out of 40 feet. Very responsive, efficient, clean and reasonably priced. Highly recommend this company, we will use them for future needs.

The work has turned out just fine. We have called them a couple of times and they have been great! I am very pleased and satisfied with them.

They did okay. They are higher priced than what I would want. However, we had an emergency call and they were able to get someone there for us. They were able to locate the problem and fix it.

The work was good. It didn’t take very long and they got it done. I have no complaints. I called them when I didn't know who the company was and they were the only company out of two or three others who could come out the same day. I would hire them again.

Our toilet clogged and was backing up into the shower next to it. We had another plumber come and try to unclog our drain but he had a hard time and said we would need to put in another outside access pipe at $3,400. and probably another one closer to the house before we could even get into the main house drain. I called The Drainman and they had someone to our house within 20 minutes. He did a bit of trouble shooting and removed the toilet and ran a cable to unclog the drain. it worked perfectly. He was great and put everything back together. He then offered a solution to another Issue that may have been contributing to the original problem. Was very pleased.

They worked for several hours the first day they came. They came back the next day with equipment to try & find the pipe that led to the clean out. They were able to find it but I was told that I needed to find a company that could go through the roof vent to unclog the pipe. One of the workers gave me the name & phone number of a friend of his who did this kind of work. This person would not return calls & when I did reach him we had 2 times set for him to come which he never did. I contacted another company through Angie's List to do the work. They wanted to speak to the people at The Drainman who did the work & find out exactly what had been done. It took 3 calls before they were told I had a cracked pipe & going through the roof vent would not even work. I was never told I had a cracked pipe which was not good but I did appreciate the work they did.

Very good. Was in and out in short time. Unclogged drain, explained what he was doing, looked in crawl space.

Both times that we have contacted this company to come out to the house they have been amazingly prompt, courteous and both quick and thorough with the work that we needed done! They also have coupons available for discounted services at Coupons4Indy.com so we also got a great deal on their services. We would definitely use them again for any of our plumbing needs!

Excellent! Shawn was very professional! Clear very friendly & helpful! Gave great advice! Man I called to schedule appointment was excellent as well!

On time, courteous, gave excellent advice and work.

based on tenant experience who has been on site with drainman; he said that service was provide with excelent care. issue ahs been solved in less than hour. happy to hear that!