The Bath Authority of Indianapolis

We placed our order on January 29th. They told us it would be about 6-8 weeks. They came to install our new tub/ shower in the 7th week. UNFORTUNATELY, someone, after the salesman, wrote the wrong size for our tub. We ordered a 30" but they brought a 32". UNFORTUNATELY, it wasn't noticed until after the tear out was complete and they were getting ready to install the wrong tub. Now we're being told it's going to be another 3-4 weeks to get the right tub. I'm sorry, you can do better than that. Our main bathroom is a wreck. They had to leave the wrong tub behind because they had already applied the glue to the bottom and didn't want it to make a mess in their truck. We were ok with that. Alex and Shawn are good workers and I felt as bad for them as they did for us. We had planned to finish renovating the bathroom with a new vanity and fixtures this weekend, once they were finished. I'm not looking forward to looking at this for the next month. I will update this review once it's completed. I'm curious if I get to give them more than 1 star. Make sure they have the correct product and parts before they start the demo!

Pricing was great and the products are excellent quality. The install team was great.

Only went with The Bath Authority because they said they worked on mobile homes. Had a few issues trying to get a walk-in shower installed. Ended up having to completely redesign the shower. Could of been avoided if the agent would of simply looked at the other side of the wall and they would of noticed an electrical panel. Day of original installation and the wrong size pan was sent. Even if the correct size would have been sent the pan wouldn't have fit. Ended up have to have another pan made that was 10 shorter than originally told we could get and had to wait almost another month. Installation crew was wonderful (5*). Almost another month wait for the glass door which we were told that it would ve about a month. Glass crew was wonderful as well (5*).

Our experience was wonderful! Simeon did a great job on the installation & our shower looks beautiful. We had a great experience from the time Michael came to our house to tell us about it until the job was done!

Don't ever do business with this company, other than Tina that works in office, don't believe a word they say. From the sales process of the salesperson telling stories that will never happen to his price. YOU CAN FIND BETTER!! The install I had to call and help speed the process along but after they had my deposit, I was screwed per the salesperson He stated that I couldn't back out since we have your money. So three weeks later they start and compete the job with a few different parts other than I ordered. I give the guy a check for the balance, and they misplace the check for 4 months and decide to run without contacting me. The process is so much better at other stores do yourself a favor and look and buy elsewhere. UNHAPPY IN INDIANA