STEVE SCULLY FIREPLACE REPAIR, LLC

EXCEPTIONAL!!

Very professional

Excellent!

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unknown

Overall our experience with Scully's was very bad and we do not recommend them. After finding out that part of the flue liner was never installed, that the cap that they put on was the wrong size, and that this was a potential fire hazard, we called Scully's to inform them of this around the end of Nov. 2009. Mr. Scully did not return the phone call. Scully's was called again on 12-5-09 and told that Mr. Scully would return the call; he did not. Another message was left that afternoon. We were able to speak with him on 12-7-09 and Mr. Scully said that he did not believe that the chimney flue liner pipe was missing at all and blamed the chimney sweeps for the problem saying that most of them were crooks. We contacted the chimney sweep to ask if the pipe was jammed and they confirmed that the pipe was totally missing, never installed, and was not that hard to put in. We again called Mr. Scully; someone said he would call back but he did not return the call. We again called on 12-24-09 and Mr. Scully said he would send someone to look at the problem on 12-29-09; Scully's cancelled due to snow. They said they would call and reschedule; no one called. We called them on 1-4-10. Scully's said they would come on 1-13-10; they cancelled because of snow. We told Scully's this problem needed to be taken care of right away because our bonus room filled with smoke as well as the smell of smoke going throughout the house. The wood stove was shut down for the safety of the family. Scully's was notified by us that the roof on that side of the house was clear of snow on the afternoon of 1-13-10. They said they would come on 1-15-10. Mr. Scully called and left a message with our teenage son telling him that he wasn't coming to fix the chimney and would not be dictated to as to when he would come and fix it and hung up on him! The roof has been clear of snow since then with temperatures in the 40's and Scully's has not called and rescheduled to come back out. A third opinion was obtained on 1-19-10 which said that yes, the top 4 feet of chimney flue was never installed and the wrong chimney cap was put on that was clogged after just being cleaned in November 2009. The third opinion said that creosote and water had run down into the outer chimney liner and creosote had coated the cap causing the smoke to go back down into the living space which was dangerous and a fire hazard! This third opinion also said that it would have been best if the outside of the liner would have been insulated but that this was never put in. Pictures were obtained to confirm the mentioned problems. We're giving an F grade because of Scully's Fireplace Shop's negligence from the beginning in not properly installing the chimney flue and cap, not returning phone calls, cancelling appointments, relaying a message to an older child and hanging up on him instead of communicating with the homeowners, and not taking responsibility for a faulty installment job which has caused us to have to pay for numerous chimney cleanings and has been dangerous to our family. UPDATE:January 25, 2010 After we contacted the home builder and this home builder spoke with Mr. Scully about this situation, Mr. Scully said that he would now come and fix the chimney flue and cap. Scully's Fireplace Shop did not come and fix the above stated problems even after receiving a certified letter from us which stated that we would like that Scully's fix the problem within 15 days of receiving the letter. It has been 22 days and still no repairs were made by Scully's. Therefore, because we have lost money due to an increase in our electricity bill since we haven't been able to use the woodstove in over a month and because we have been trying to get Scully's to fix this problem since November of 2009, we decided to go ahead and hire another company to remedy the problem. The other company fixed the problem in a timely fashion and in several inches of snow! The reason that we're changing the price to an F is because upon examining the original receipts from Scully's after installing the woodstove in 2002, we saw that we paid for a full-length chimney flue liner and a cap which we had believed was the correct one at that time and because we paid someone else over $700 to correct Scully's problems at our own expense! Response: We had called Scully's Fireplace many times over the years because of various issues we had with the woodstove and were consistently told that there was nothing wrong with the fireplace they installed but the problem was that the modern home is built so air tight that it causes a backdraft of the air from the woodstove into the living space and we should crack a window or door to solve the problem (which did not). The chimney sweeps (recommended with good grades from Angie's List) all denied that any damage at all had been done from their chimney sweeps and said that the upper stovepipe was never installed from the beginning which caused all of the smoke issues in the home over the years and was a potential fire hazard. No unreasonable demands were made from us; we only asked to be fixed what was originally promised to us so that we could have a safe and healthy woodstove and environment for our family. After we had the woodstove repaired by a reputable company which we found on Angie's List and the woodstove was working consistently fine (the first time since we owned it), the builder spoke with us and asked us for the name of the company that came out in the snow and ice and repaired the problem.

It went really well. I thought he should charge more for his service. He is so neat, friendly and clean. He know his business and can be trusted to be honest.

the owner came out for a estimate and to see if it could be done, was on time for both the estimate and the installation. no hidden surprises or charges and the installers were very neat and clean. would recommend and use again - now I know why they are so busy. Before this he and his wife also worked with me to repair the metal firebox and instructed the best way to install new glass doors, which I purchased from them a year ago.

I would give them an 'A+' on price, service, punctuality, and professionalism.

Visited shop on a Saturday, very knowledgeable staff, arranged for estimate on Monday, arrived promptly, estimate was within my desired range, came to install fireplace insert on Friday, again arrived on time, minor problem during install that was remedied quickly and to our satisfaction, excellent quality product and service, absolutely love our new fireplace insert and have used it constantly ever since. Using less than 1/2 the natural gas ever since insert was installed.

The man that came in was very polite and seemed very knowledgeable in what he was doing. He also worked in a timely manner. I thought it was expensive, but I am glad that they took care of it.

The owner came out and measured my fireplace. The store then mailed me estimates for all of the doors available for my type of fireplace. The store called me when the doors came in and we scheduled a day for installation. The worker arrived on time and removed the old doors, installed the new doors, and cleaned up afterwards. The doors look beautiful!

Steve Scully came out several times and was very attentive to our project. He initially came out to examine the existing fireplace to make sure that it could be converted for use with gas. When he came out to install the unit he encountered blockage in the flue caused by some old repairs done sometime since the house was constructed in 1929 (the fireplace was in an unfinished basement and it appeared that it had never been used). Steve gave us the name of a Your Chimney Sweep that came out and did a great job clearing the flue. Steve then returned and installed the unit. Very helpful and cooperative throughout. He even made some suggestions regarding the routing of ductwork necessary to ensure the basement would be comfortable when finished!

I ordered a mantel shelf for my fireplace. The shop stained the shelf to match my loft. The worker arrived on time. It took only about 30 min to install it. He cleaned up before he left. The mantel is beautiful!

Went to store to select my logs. Representative was very helpful, gave me measurement information and asked me to call once I make a selection. I called, gave measurements, (spoke with a different rep.) and scheduled a time to do the job. On the day of the job, the representative arrived, but was not told it was an install with gas line work. Although frustrated, I had to reschedule the job. They came on a different day to do the work and did a wonderful job. When the gas company came to turn on the gas, they refused because something wasn't up to code. I called Scullys and asked for Steve Scully to come out to resolve the issue and he did. He fixed the problem himself and then had his staff meet the gas company a few days later to hook up the logs. The reason I am detailing the events is because I was very unhappy with all the problems. However, I have to give Scully a good rating because they hung in there until it was right, which is excellent customer service.

The shop was great and had many samples to look at. The people who helped us pick out our fireplace were helpful. The invoice came in a little higher than the quote and when we called to ask about it, they were very rude on the phone. We would probably go elsewhere next time.

It was fantastic, although I thought $125 for a trip charge was too much. The man came out & explained how to operate & keep the fireplace in working order. He did a really good job & the fireplace works great! He was early but called to make sure it was ok.

Very odd! We found them on Angie's List so know that others have had a good experience. We cannot understand how they've made so many mistakes, broken so many promises (reserving a unit in our name, appointment, returning the phone call) for us. We are very disappointed.

VERY PROFESSIONAL, OWNER HIMSELF CAME OUT TO DO SOME OF THE WORK AND WHILE THE WORK WAS BEING PERFORMED, AND WAS THERE TO DEMONSTRATE HOW TO USE THE FIREPLACE UPON INSTALLATION. WOULD LIKE TO GET SOME GAS LOGS FOR OUR UPSTAIRS.

CURT DID AN EXCELLENT JOB, SPREAD PLASTIC ON CARPET, DID EXCELLENT WORK AND CLEANED UP AFTER HIS SELF. CAME ABOUT AN HOUR PAST APPOINTMENT TIME, BUT CALLED TO LET ME KNOW HE WOULD BE LATE.

HE WAS JUST EXCELLENT. SEEMED VERY INTERESTED IN THE JOB AS OPPOSED TO OTHER COMPANIES. I WAS GOING TO PUT A TV ON TOP OF THE FIREPLACE. HE RECOMMENDED NOT USING THE SAME CIRCUITRY FOR THE FAN OF THE FIREPLACE. HE RAN PROPER CIRCUITRY AT NO EXTRA CHARGE. HE WAS ALSO HIGHLY RECOMMENDED BY EASTSIDE GAS. IT FAR EXCEEDED MY EXPECTATIONS AND IS EXACTLY AS I WANTED IT.

I GAVE THEM A C IN PRICE NOT BECAUSE THE PRICE WAS NOT GOOD FOR THE WORK THEY DID, BUT BECAUSE THE PRICE TO DO THE ORIGINAL PROJECT WAS LESS BUT WHEN THEY LOOKED AT THE PROJECT, THEY SAID A LINE NEEDED TO BE REPLACED WITHOUT LETTING US KNOW IT WOULD BE AN ADDITIONAL $165. IF THEY WOULD HAVE TOLD US THE PRICE WOULD BE THAT MUCH HIGHER, WE WOULD HAVE HAD THE GAS CAPPED AND NOT CONTINUED WITH THE PROJECT.

BUILT MANTLE AND TILE SURROUND. ACTUALLY REPLACE STUDS IN WALL (NOT ON ORIGINAL ESTIMATE) BUT STUCK TO PRICE. GREAT JOB.VERY HONEST

INSTALLED A SWITCH FOR GAS LOG TO TURN IT ON FOR HANDICAPPED SON.