STAR ENVIRONMENTAL, INC.

Called they came and gave me a quote. Then never answered my calls again! The office gave me the run around and never put me in contact with anybody. Garbage service, garbage communication, garbage!

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I have been using them for lead paint removal. The service is ongoing. They are doing one bathroom at a time and they have done four doors so far. I have been pretty happy with the work. They are quite fast. Everything is coming back fine. I think their pricing is pretty good. I plan on having them strip some paint within the next month. They gave me good quotes on stripping door frames without having to take the frames off. They had to take things out but everything has been placed back really neat and clean. I have been happy so far. I have been having a little trouble getting hold of the guy. He eventually does call back but he is always out of town.

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unknown

It only took them two days to complete the entire house. I thought the price for lead paint removal was very reasonable. They showed up on time and were very professional.

When we bought our house in 2005, Star Environmental was hired by the seller to identify and remove any asbestos from the basement steam pipes. They did testing, and did abatement from a couple of spots at joints along a few hundred feet of piping-- leaving identical looking material along the remainder of the piping. Other parts of the piping that looked the same to me, so I asked them to test other spots to make sure the asbestos was gone. They did this in Spring of 2006 and I was reassured that the remaining materials were not asbestos. This year while selling my house, the buyers ask us to certify that there was no asbestos in the basement steam pipes. I showed them the records from Star as evidence that it was clean. Their own inspector did a visual inspection and convinced them otherwise, so the buyers wanted a new letter from Star certifying that the basement pipes did not have asbestos. Star returned and took samples again. The material they sampled was in plain sight, and could be seen clearly all over the pipes in the basement. Within a day Star called back to say the samples were positive for asbestos. The offered to remove it “at cost”, so at some level, they recognized a responsibility after the prior work. The buyers were not comfortable trusting the job to the same company who had failed before, and wanted their own contractor to do the work of stripping the pipes completely for $3,900 . We had no choice. My family has been living in this house for nearly 6 years in the belief that Star had done their job after 3 visits, and we bought the house from a seller who in good faith had paid to have asbestos found and removed. Instead, the seller’s money was wasted, and we ended up with a surprise $3,900 expense after 6 years of exposure to a known carcinogen. When our realtor called Star to point out what their series of mistakes had cost us, she was taken aback with how completely unconcerned they were. While they were responsive to requests through the process, they ultimately didn’t take responsibility for their work, or the outcomes. ------ I'd give them a "C" for communication, an "F" overall.

It went well. We had to have the mold in the attic remediated in order to sell our house. They worked very quickly to resolve the issue and ensure that it wouldn't happen again.

WILLIAM & HIS CREW CAME OUT & SPENT THE BETTER PORTION OF A DAY REMOVING WHAT LOOKED LIKE A MASSIVE AMOUNT OF ASBESTOS FROM MY BASEMENT. THEY TOOK GREAT CARE IN PROTECTING THE FLOORING IN OUR HOUSE & WERE PRETTY CAREFUL WITH THE EXCEPTION OF A FEW DENTS IN OUR DOORWAYS & A COUPLE OF BROKEN ITEMS, BUT THEY HAD TO WORK IN A RELATIVELY TIGHT SPACE SO I WILL TAKE PART OF THE BLAME FOR THAT.

THEY FINISHED A WEEK AGO, AND I WAS VERY HAPPY WITH THEM. THEIR PRICES WERE GOOD AND THEY WERE CLEAN AND COURTEOUS.

unknown

THEY WERE VERY RESPONSIVE TO OUR TIGHT TIMETABLE TO GET THIS DONE. WE WERE HAVING WORK DONE ON OUR STUCCO. WHEN MOLD WAS DISCOVERED, WORK STOPPED UNTIL WE COULD GET A MOLD REMEDIATION COMPANY INVOLVED. THEREFORE, OUR HOUSE WAS SUSCEPTIBLE TO ADDITIONAL WATER DAMAGE FROM RAIN IF THE WORK DID NOT START IMMEDIATELY. THEY GAVE US A QUOTE WITHIN 24 HOURS AND STARTED WORK 2 BUSINESS DAYS LATER.

OTHER THAN MISPLACING MY REPORT AND TAKING A WEEK LONGER THAN EXPECTED, I HAD A GOOD EXPERIENCE. IN FACT THEY TOOK EXTRA TIME FOR ME AND ASSISTED WITH FINDING A COMPANY TO REMOVE THE ASBESTOS.

I WENT INTO THE CONVERSATION THINKING THIS WAS GOING TO COST A LOT OF MONEY, BUT WAS PLEASANTLY SURPRISED BY MY CONVERSATION WITH THE SPECIALIST, WHO BASICALLY TALKED HIMSELF OUT OF A JOB. AFTER ASKING SEVERAL QUESTIONS, THE SPECIALIST INFORMED ME THAT I DIDN''T REALLY HAVE A PROBLEM AND EXACTLY HOW TO DEAL WITH THE ISSUES I HAD RAISED. IT WOULD HAVE BEEN VERY EASY FOR HIM TO HAVE CONVINCED ME THAT THEY NEEDED TO COME CHECK THINGS OUT AND THEN TO DO SOMETHING ABOUT IT. I AM VERY PLEASED WITH HOW HONEST AND HELPFUL THIS GENTLEMAN WAS AND THEY MADE NOT A PENNY FOR THEIR TROUBLE.

THEY WERE RESPECTFUL AND AWARE OF BEING CLEAN BY HAVING SHOE COVERS AND TRYING NOT TO ADD ANYMORE DIRT TO THE HOUSE , AND DID AN EXCELLENT JOB AND WENT ABOVE AND BEYOND THE CALL OF DUTY.