SHACKELFORD MASONRY INC

I would tell a member of Angie's List or a friend not to call them and that they will probably be disappointed. They cannot determine the cause of a chimney leak. They will just rebuild your chimney and charge you thousands and thousands of dollars for nothing.

They removed all brick on old chimney down to the roof and rebuilt.

Shackelford is an outstanding company that I would not hesitate to use again. They over-delivered on their quote, and the quality of their work - with multiple projects - was spectacular. Moreover, the workers were friendly, and they went out of their way to do other things that needed to be done. This is an old fashioned company that knows how to deliver a quality product.

They never showed up for the estimate

They did everything according to the proposal.

Called them for an estimate because of their particular expertise with my needs and despite the negativity on Angie's List. Their pricing was competitive and I was leaning towards using them. They then just suddenly stopped returning calls. I would avoid these guys. I don't have a good feeling about them.

They did a wonderful job! They came when they were suppose to, cleaned up each day, and were very pleasant. The price was good compared to the other companies that I contacted. I was very pleased. Mine looks much better than my neighbors who recently had their chimney repaired by another company.

In July 2009, a rain storm resulted in another leak into our garage in the exact same location. After several attempts to contact him, Bob Shackelford returned our call. He sent an employee who (without our knowledge or consent) caulked the cracks in the counter-flashing and informed us that the leak had been repaired. Water damage in our garage continued with added rainfall, and two roofing companies informed us that the flashing for which we had paid Shackelford $650 had never been replaced. Shackelford minimized this as an “error.” One of the roofing companies noted other possible sources of leakage, pointing out multiple areas of concern relating to Shackelford’s workmanship on the chimney itself, in particular defects and cracks in the brick, receding mortar on the corner of the crown, and 60 problems with the mortar that required tuck pointing. We again had difficulty contacting Bob. When we finally did speak with him, he was unwilling to consider the possibility that there was any problem with his company’s work and portrayed us as complainers. He was hostile, angry, and accusatory without ever having come to our home to inspect the work himself. Bob and Steve Shackelford finally came to our house on August 12 and admitted their company utilized inferior quality bricks and poorly prepared mortar. They also acknowledged that the flashing had never been replaced and that the chimney had been so poorly built that it should be replaced in its entirety. Shackelford offered to redo the chimney, this time using high quality brick. But by this time, we had lost all trust in his company for six reasons: (1) They pocketed payment for the flashing job and pretended it had been done; (2) They minimized this failure to do the work as a mere “error”; (3) Even once they were alerted to the fact that the chimney was leaking, they did not reveal that the flashing had not been replaced; (4) They were unresponsive to our calls, and when we finally spoke with them they were dismissive, argumentative, and accusatory; (5) They utilized substandard bricks and mortar and demonstrated poor quality workmanship; and (6) They insisted on repairing the damaged areas of our garage themselves rather than hiring experts. In short, we lost all faith in Shackelford’s honesty and integrity. We were not confident that they would provide us with the quality chimney they had originally promised, nor were we comfortable with doing further business with individuals who are unreceptive and argumentative. Thus we decided to hire another company in whose responsiveness, integrity, and quality materials and workmanship we were more confident. In three letters, we asked Shackelford to compensate us the money we paid them and to reimburse us for the expenses we are incurring as a consequence of their negligence and poor workmanship. They offered to pay only $1,400 and excluded the cost of repairing damages and wrapping the chimney in a protective tarp. We believe that Shackelford should reimburse us $3,110 -- the entire amount we paid them ($2,410), the cost of wrapping our chimney to prevent further damage ($225), and the cost of repairing our garage ($475). Our last letter to Shackelford gave them a deadline of November 6, and as of November 12 they have not replied.

They did what they promised. They did not add to the cost later in the project when some unknown problems revealed themselves during the project. I thought that the quality of their work was outstanding. I found them on Angie's List and I was very pleased that they matched the previous ratings very well.

It was an excellent experience. They have a quality service, the price was good, and they were easy to work with. I would recommend them to others.

He did not give me a good feeling on how to fix something since he mentioned it himself that he was unsure on how he was going to take care of it. He ended up giving me an estimate for things I did not request and omitted the ONE thing I asked for him to estimate for me. At least he is honest with his skills, he was personable and friendly.

Tom Shackelford was very prompt in providing an estimate. His bid was 1/5th that of other competitors for the same work. When I asked him if he might have overlooked anything and to describe why the bids were different, he answered very 'matter of fact' that the others were simply overcharging for the work and he would guarantee his price. They called to schedule the work in advance, arrived promptly, were very careful to cover all surfaces (driveway, sidewalks, roof), used padding under scaffolds to protect the roof and were very thorough in the repair. While waiting on mortar to set on the chimney, the crew walked around the house and tuck pointed/repaired any visible cracks in the masonry at no extra cost. They cleaned up the job site thoroughly and we've had no issues with the work.

Requested an estimate for a new sign for the entrance to our home-owner's association. The owner, Steve, came out in person to discuss what we were looking for. He drew up 4 different bids to give the association different design ideas with different costs. The association was hoping for some grant money from the town of Fishers that did not come through and we did not complete any work yet with Shackelford Masonry, but after reviewing their work and photos, would not hesitate to use them. Had a very cute "business card", a miniature brick.

I was very surprised they were able to do it in one day. I was having a new roof installed but I had to have the chimney repaired before the roof was put on. There was about 3 or 4 people. I was very pleased with their work.

Their communication was excellent throughout the project. Had to wait for suitable weather.

The crew was very professional. They did a nice job, but missed about seven broken pavers. This may have been my fault since I apparently did not set out enough extra used pavers. I thought they knew where the pile of pavers were located, but maybe they did not. Either way, when I brought this issue to Mr. Shackleford's attention, a crew was out promptly the next morning with instructions to do whatever was necessary to get the job done to my complete satisfaction. They replaced the remaining broken pavers and even did a little extra work on one area of the other sidewalk. I was very pleased.

They did a great job. They called us later to make sure everything was fine with the work.

It is unfortunate that this company's responsiveness and professionalism is so poor.

When he got there he was rude and made derogatory comments, not only about the job at hand, but also about my home and started probing into things that were none of his concern and had nothing to do with the job he was called to give an estimate for. He was very unprofessional, did not measure anything or provide me anything in writing for the work proposal. I should have just told him to leave right away. Overall, they act like they don't care about your job so I wouldn't hire them to walk my dog. Don't waste your time calling them, find a professional company.

Service was excellent, response time was great, and the price was affordable! There was some additional time spent over what was estimated, but I was glad to know they were doing quality work. Thanks!

When I called Shackleford for an estimate I spoke with a representative right away. I described the work to be done and he said he would be out in a couple of days. He said he did not need to get up on the roof to do the estimate. Ten days later a representative for the company showed up. He did not knock on the door (I was home and saw him drive up) nor did he climb up on the roof. He did leave a business card. A couple of days later I received a written estimate. The estimate was right in line with 3 of 4 other estimates. However, by the time they showed up for the estimate, I had already received 4 other estimates and chosen a different contractor who did a very good job. I also did not feel comfortable with an estimate done from the ground only; nothing beats a close up look.

Everyone, from the receptionist, estimator, and workers was great. The work was supervised the entire time. We are very satisfied with our new chimneys and would recommend the Shacklefords!

They've done nice work. It took them a long time to get out but once they did, they did a nice job. They also moved fast once they started.

Very nice, came when he said he would, I was impressed with his responsiveness. I did have a concern that he gave us an estimate without going up on the roof and looking at the chimney - we had several people look at our chimney and they all examined it from the roof. So I wasn't sure the estimate he gave was an accurate reflection of our need. So, since his estimate was more than $300 higher than anyone else's we decided to go with another option. But I still think he is skilled, as he shared lots of chimney information with us.

THEY DID A VERY GOOD JOB, THEY HAD TO MATCH BRICKS THAT WERE NO LONGER AVAILABLE.