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ServiceMaster Restoration by Westphal

Carpet Cleaning, General Remodeling, Kitchen and Bath Remodeling,

About us

ServiceMaster Restoration by Westphal offers professional residential and commercial cleaning, fire and water damage restoration, construction and janitorial services in Indianapolis, Avon and Carmel IN. Call us at 317-926-1000.

Business highlights

37 years of trusted experience
Emergency Services Offered

Services we offer

24 HOUR WATER EXTRACTION & BOARD UP, FIRE & SMOKE DAMAGE RESTORATION, STRUCTURAL DRYING, MOLD REMEDIATION, BIOHAZARD & TRAUMA CLEAN-UP, VANDALISM, FURNITURE REPAIR, CARPET & FURNITURE CLEANING, NEW FLOORING, JANITORIAL SERVICES, GENERAL REMODELING.

Services we don't offer

MAID SERVICE.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.469 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
72%
4
12%
3
4%
2
4%
1
7%


Rating CategoryRating out of 5
quality
4.5
value
4.3
professionalism
4.5
responsiveness
4.4
punctuality
4.7
Showing 51-69 of 69 reviews

Anthony S.
02/2017
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

BOB F.
02/2015
4.0
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Walter B.
02/2014
5.0
remodeling
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lisa G.
12/2013
5.0
remodeling
  + -1 more
unknown
Description of Work: They did some offices for us. They knocked out walls added walls dry walled, added lighting carpeted and tiled floors. They did a very good job and will be using them in the future.
Rating CategoryRating out of 5
Yes, I recommend this pro

Clayton H.
04/2013
5.0
Good
Description of Work: Check Moisture on ceiling Water Stains.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ann W.
07/2012
5.0
unknown
Description of Work: Great Company. They have made a this as easy as possible for me by providing information, daily updates, and have always been available when I called with questions.
Rating CategoryRating out of 5
Yes, I recommend this pro

BONNIE S.
04/2012
5.0
countertops
  + -1 more
Their countertops turned out fine.
Description of Work: I ordered Formica countertops from them.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

RAMON & KAREN F.
04/2012
4.0
carpet cleaners
  + -1 more
They did a good job.
Description of Work: They did our carpet cleaning.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

C Richard N.
10/2011
5.0
driveway pavers
  + -1 more
The work turned out fine.
Description of Work: They sealed our driveway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Elizabeth H.
10/2011
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: They did a wonderful job.
Rating CategoryRating out of 5
Yes, I recommend this pro

MICHAEL S.
10/2011
5.0
air duct cleaning
  + -1 more
Everything went well.
Description of Work: They removed mold from our air ducts and repaired the ceiling afterward.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeff L.
11/2005
5.0
unknown
Description of Work: WATER DAMAGE RESTORATION & RECONSTRUCTION.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,047

LAREN W.
01/2005
4.0
IF A COMPANY WILL NOT STAND BEHIND WHAT THEY DO, THEY WILL NOT WORK FOR ME. MANY OTHER MOLD REMEDIATION COMPANIES OUT THERE DO NOT REQUIRE THAT A WAIVER BE SIGNED AND WILL GLADLY WARRANTY THEIR WORK. JOEL WAS PERSONABLE & PROFESSIONAL AND SEEMED TO REALLY KNOW WHAT HE WAS DOING. I'M SURE THEY PERFORM THEIR OTHER SERVICES VERY WELL.
Description of Work: JOEL, THE OWNER, CAME TO MY HOME AT THE REQUEST OF MY INSURANCE AGENT. I HAD WATER DAMAGE TO MY MOBILE HOME AS THE RESULT OF A BROKEN WATER MAIN. JOEL TESTED THE HOUSE FOR MOISTURE, AND BECAUSE OF THE PRESENCE OF MOLD WOULD NOT DO ANYTHING WITHOUT SPEAKING TO MY AGENT FIRST. THE NEXT WEEK AFTER MEETING WITH MY AGENT, JOEL FAXED ME A WAIVER TO SIGN WITH REGARDS TO THE MOLD, WHICH STATED THAT WE WOULD HIRE AN INDEPENDENT COMPANY TO TEST THE MOLD TO DETERMINE ITS TYPE & TO LET THEM KNOW HOW TO CLEAN IT. THEN THE WAIVER WENT ON TO SAY IF WE DIDN'T SIGN IT TO SAVE THEM HARMLESS, THEY WOULD NOT PERFORM THE SERVICE OF MOLD REMEDIATION. WE DID NOT CONTACT THEM FOR FURTHER SERVICES.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro

Greg L.
06/2004
5.0
THEY DID A REAL GOOD CLEAN UP JOB. THEY WERE ALWAYS HERE MONITORING THE PROJECT. I WAS JUST THRILLED WITH THE WORK THEY DID. THEY WOULD ALWAYS CALL BEFORE THEY WOULD COME TO THE HOUSE.
Description of Work: THEY CLEANED UP FLOOD DAMAGE IN OUR BASEMENT INCLUDING PULLING UP FLOORING, EXTRACTING WATER, HAULING OFF ALL DEBRIS, ETC.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

DAN MARIE F.
05/2004
5.0
home remodeling
  + -1 more
unknown
Description of Work: BATH REMODEL.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

DARCEY I.
04/2004
5.0
remodeling
  + -1 more
VERY GOOD. GOOD PEOPLE, GOOD WORKERS, COURTEOUS AND EXCELLENT SERVICE.
Description of Work: PAINTED INTERIOR OF HOUSE, INSTALLED LIGHT FIXTURES, INSTALLED CERAMIC FLOOR TILE, INSULATED CRAWL SPACE, REPAIRED DRYWALL AND CLEANED CARPETING.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35,000

JULIE O.
10/2003
2.0
I WOULD NEED FOUR PAGES TO SAY WHAT THEY DIDN'T DO. VERY POOR JOB ON MOLDING. SAID THEY DID WORK NOT DONE. MOST ALL MONEY WAS USED DRYING BASEMENT.
Description of Work: REMOVED WATER FROM BASEMENT. REMOVED MOLDING FROM CARPET. CLEANED PART OF CARPET.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0

$8,000

MARY & DANIEL G.
09/2003
3.0
I CALLED THEM ON THE 12TH AND WAS TOLD IT WOULD COST $150 TO CHECK FOR WATER DAMAGE. I WAS TOLD SOMEONE WOULD CALL THAT DAY OR THE NEXT TO EXPLAIN WHEN SOMEONE WOULD COME OUT. NO ONE CAME OUT AND I CALLED 11 DAYS LATER AND THEY COULD NOT TELL ME IF I WAS ON THE LIST STILL. I CANCELED WITH THIS COMPANY.
Description of Work: WANT COMPANY TO COME OUT TO SEE IF WE HAVE WATER DAMAGE.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
3.0


EMILY M.
05/2002
5.0
JOEL WESTPHAL, OWNER, IS VERY EXPERIENCED IN WATER AND MOLD REMEDIATION. WE WERE EXTREMELY SATISFIED WITH THE JOB HE CONDUCTED IN OUR BASEMENT. WOULD HIRE HIM AGAIN IN A HEART BEAT. HIGHLY RECOMMEND HIS COMPANY.
Description of Work: WATER DAMAGE IN THE BASEMENT DUE TO SUMP PUMP FAILURE. MR. WESTPHAL''S COMPANY PROMPTLY CAME OUT AND EXTRACTED THE WATER, RAN HEPA FILTERS, CLEANED & DISINFECTED CONCRETE, REMOVED AND REPLACED DRYWALL, PAINTED, REPLACED BASEBOARD.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500
    • 1
    • 2
    • 3(current)

Contact information

5522 W. Raymond St., Indianapolis, IN 46241

http://www.servicemasterrestorationbywestphal.com

Service hours

Sunday:
7:00 AM - 4:00 PM
Monday:
7:00 AM - 4:00 PM
Tuesday:
7:00 AM - 4:00 PM
Wednesday:
7:00 AM - 4:00 PM
Thursday:
7:00 AM - 4:00 PM
Friday:
7:00 AM - 4:00 PM
Saturday:
7:00 AM - 4:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
General Remodeling,
Kitchen and Bath Remodeling,
Air Duct Cleaning,
Upholstery Cleaning,
Countertops and Backsplashes,
Carpet Sales and Installation,
Basement Remodeling,
Basement Waterproofing,
Asphalt Driveways,
Home and Garage Organization,
Mold Testing & Remediation

FAQ

ServiceMaster Restoration by Westphal is currently rated 4.4 overall out of 5.

Sunday: 7:00 AM - 4:00 PM

Monday: 7:00 AM - 4:00 PM

Tuesday: 7:00 AM - 4:00 PM

Wednesday: 7:00 AM - 4:00 PM

Thursday: 7:00 AM - 4:00 PM

Friday: 7:00 AM - 4:00 PM

Saturday: 7:00 AM - 4:00 PM

ServiceMaster Restoration by Westphal accepts the following forms of payment: Check,Financing Available,MasterCard,PayPal,Visa
Yes, ServiceMaster Restoration by Westphal offers free project estimates.
Yes, ServiceMaster Restoration by Westphal offers eco-friendly accreditations.
No, ServiceMaster Restoration by Westphal does not offer a senior discount.
Yes, ServiceMaster Restoration by Westphal offers emergency services.
Yes, ServiceMaster Restoration by Westphal offers warranties.
ServiceMaster Restoration by Westphal offers the following services: 24 HOUR WATER EXTRACTION & BOARD UP, FIRE & SMOKE DAMAGE RESTORATION, STRUCTURAL DRYING, MOLD REMEDIATION, BIOHAZARD & TRAUMA CLEAN-UP, VANDALISM, FURNITURE REPAIR, CARPET & FURNITURE CLEANING, NEW FLOORING, JANITORIAL SERVICES, GENERAL REMODELING.
MAID SERVICE.

Contact information

5522 W. Raymond St., Indianapolis, IN 46241

http://www.servicemasterrestorationbywestphal.com

Service hours

Sunday:
7:00 AM - 4:00 PM
Monday:
7:00 AM - 4:00 PM
Tuesday:
7:00 AM - 4:00 PM
Wednesday:
7:00 AM - 4:00 PM
Thursday:
7:00 AM - 4:00 PM
Friday:
7:00 AM - 4:00 PM
Saturday:
7:00 AM - 4:00 PM