Service Plus Heating Cooling Plumbing

Pros: Service Plus was the only company to make a good faith effort to accommodate a unique situation where several other plumbing companies simply ignored me. Some of the plumbing work was well don e. Cons: Two of three toilet resets ended with wobbly toilets. They failed to strip old caulk around a tub before re-caulking, resulting in peeling and curling. They disconnected the fill tube in one of my toilets for no apparent reason, leading to fill issues after flushing. They failed to address my initial concern of wet floor grout, selling me unnecessary toilet resets with assurances that would fix the problem. On a return visit (a sales opportunity by another name), I was supposed to get a water heater flush but the technician was afraid to break the relief valve and made me sign a waiver acknowledging he would not perform the flush. He also told me if he broke it, he'd do nothing to fix it until Monday. Instead, he tried talking me into buying a new water heater for over $7,000. He gave me a ridiculous story about water heaters being like old cars. He also told me another customer agreed to an $18,000 plumbing job that day, and I'm still not sure what that has to do with me other than attempting to exert sales pressure. He tried to sell me a set of water shutoff valves after failing to properly test the installed valves. He quoted me for work that I did not want. He refused to address concerns about the tub caulk (claimed caulk goes bad too quickly to keep a tube of it with him), refused to address concerns about the moisture in the floor grout, refused to address concerns about one of the wobbly toilets (tried to tell me the wax ring they installed in August expanded after they installed it because of the cold August weather, causing the toilets to become loose; told me he could not use a toilet shim and that I'd have to have my floors leveled to fix the wobble), and told me to talk to his manager if I wanted any follow-up work. He told me someone would be in touch with me the next business day. No one called. After waiting a few days for a return call, I called Service Plus myself. They would not put me in touch with the manager and said he would contact me. After no contact I followed up again. The manager sent me an email that went to my spam folder. He didn't seem either informed or concerned about the multiple problems from the two previous plumbing visits. I explained the situation in detail and he never responded. I got a call from dispatch to schedule a visit but they did not know why we were scheduling it. I did schedule, but the technician was a no-call, no-show on the scheduled day. Fortunately most of these problems were minor things that I learned how to fix myself, and nothing of major complication needed attention. Still, $10 worth of caulk, a $5 wax ring, a $1 toilet shim, and an hour or two of someone's time is a strange hill to die on to avoid keeping a happy customer. Too bad.

We recently signed up with Service Plus to conduct yearly systematic maintenance on our HVAC system. Despite the fact that this was our first year with this company, our equipment had been regularly maintained without issue for a few years prior. On the day of the appointment, I was at work, but my wife was home to allow service tech Eric Jones into the house to conduct his service check of our 5-year old furnace. To my surprise, my wife called me at work following his hour-long inspection only to be told that we had “some serious issues” with our furnace. In speaking with Eric Jones over the phone, I learned that our heat exchanger was completely “rusted out,” which in turn was causing an increase of exactly 32% to our utility bill, according to his report. When I later asked how he arrived at this specific figure, I was told it was a very precise calculation. Yeah right. Nevertheless, I was told the system was “unsafe for operation” and it was time to look at upgrade options with one of their “comfort advisors.” Let me remind you….this unit is 5 years old. The company quickly sent out a sales rep later that day to try and push the sale of a new $18,000 system, because accordingly, we were gambling without quickly replacing both the furnace and the a/c unit simultaneously. Relying on my intuitions though, we brought in three additional HVAC companies following Eric Jones’ evaluation to confirm what we were being told. And to no surprise, those intuitions were quickly confirmed via thorough inspection. The surface rust, which I learned is not at all uncommon, was strictly on the faceplate of the heat exchanger…..NOT on the heat exchanger itself (see attached photos). The faceplate has zero bearing on the operation of the furnace. To our relief, our unit has since been deemed completely safe and in perfect working order. If Eric Jones was truly concerned, he would’ve taken the additional 5 minutes to actually disassemble the area of concern to inspect further. Instead, we were conveniently lied to in hopes of making the quick sale of a completely unnecessary piece of equipment. I have always been a firm believer in honesty and integrity, and what we received from Service Plus was anything but. Since our experience with Eric Jones, we have terminated all ties with the company and I am awaiting a return call from a manager. While I listened to my gut and avoided the pushy scare tactics and complete waste of over $10,000, I know that not all of their customers will be so lucky. ALWAYS get a second opinion and at the very least, do yourself a favor and AVOID SERVICE PLUS!

I’m not going write much about this wretched bunch. Let it suffice to say their tech quoted a repair cost estimate that was 230% higher than the other two quotes I got from their competition. And, the work quoted was not even needed. This is a classic example of a company to avoid. Be smart, stay clear.

Gave me a quote for over $4000 to install a water softener. Not only was that outrageous, but it was also insane. It seems that the prey on the gullible. I'm never calling Service Plus again for anything.

We recently signed up with Service Plus to conduct yearly systematic maintenance on our HVAC system. Despite the fact that this was our first year with this company, our equipment had been regularly maintained without issue for a few years prior. On the day of the appointment, I was at work, but my wife was home to allow service tech Eric Jones into the house to conduct his service check of our 5-year old furnace. To my surprise, my wife called me at work following his hour-long inspection only to be told that we had “some serious issues” with our furnace. In speaking with Eric Jones over the phone, I learned that our heat exchanger was completely “rusted out,” which in turn was causing an increase of exactly 32% to our utility bill, according to his report. When I later asked how he arrived at this specific figure, I was told it was a very precise calculation. Yeah right. Nevertheless, I was told the system was “unsafe for operation” and it was time to look at upgrade options with one of their “comfort advisors.” Let me remind you….this unit is 5 years old. The company quickly sent out a sales rep later that day to try and push the sale of a new $18,000 system, because accordingly, we were gambling without quickly replacing both the furnace and the a/c unit simultaneously. Relying on my intuitions though, we brought in three additional HVAC companies following Eric Jones’ evaluation to confirm what we were being told. And to no surprise, those intuitions were quickly confirmed via thorough inspection. The surface rust, which I learned is not at all uncommon, was strictly on the faceplate of the heat exchanger…..NOT on the heat exchanger itself (see attached photos). The faceplate has zero bearing on the operation of the furnace. To our relief, our unit has since been deemed completely safe and in perfect working order. If Eric Jones was truly concerned, he would’ve taken the additional 5 minutes to actually disassemble the area of concern to inspect further. Instead, we were conveniently lied to in hopes of making the quick sale of a completely unnecessary piece of equipment. I have always been a firm believer in honesty and integrity, and what we received from Service Plus was anything but. Since our experience with Eric Jones, we have terminated all ties with the company and I am awaiting a return call from a manager. While I listened to my gut and avoided the pushy scare tactics and complete waste of over $10,000, I know that not all of their customers will be so lucky. ALWAYS get a second opinion and at the very least, do yourself a favor and AVOID SERVICE PLUS!

We were so excited to finally schedule our whole house replumb & tankless water heater installation with Service Plus. Unfortunately the experience we received was very different than what we expected based on what Service Plus communicated. We did our research, read reviews, got three estimates and were confident in our choice. The project started on 1/4/23 and is still not complete. It was scheduled to take 2 1/2-3 days. Service Plus stated the plumbers would stay late to complete or come in on Saturday to finish. Unfortunately that was not the case and this was only the beginning of the issues we had during the process. Reading the Service Plus story on their website, I know this is not the experience they want their customers to have. Issues happen, mistakes are made. It is how we fix them that matters. I would love to get this resolved as soon as possible. I’m still trying to figure out what I did wrong.

Service technicians were very polite and helpful.

They came out to replace our furnace. The representative that came out to do our initial estimate was very professional and very friendly! We had 8 companies come out and Service Plus was the most knowledgeable. We were able to schedule the installation within the following 2 days from the initial estimate. The installation was AMAZING! They had everything complete within the day. I highly recommend Service Plus!

Job was done well but very expensive and tech was very aggressive on selling us a water softener. Very.

Called this company to assess my air conditioning unit. Was told I needed a new unit at the cost of $6,000. Got a second opinion from another company and unit was fixed for $300. Service plus trying to upsell new units that are not needed.

Both experiences were fantastic. Grant was extremely personable and helpful during our AC tune up (gave me tips on how to upkeep and maintain the life on the unit). Dave was very knowledgeable around our plumbing, explained how to handle hard water, and gave me detailed insight into our system and what would cause future problems. He gave many options around how to deal with hard water. Not once did it seem like I was being pressured in a sales pitch. I signed up for the annual plan and look forward to working with those two gentlemen again.

When the pro arrived, it didn't take very long for them to diagnose the issue and arrive at a solution. While they were unable to be certain as to the cause, their fix should help in stopping future drainage into my basement. I'm glad to have the issue resolved and am happy with the service I received.

Always excellent, had minor repair which was covered by my warranty. Money wisely spent on parts and labor warranty.

I worked with Brian. Brian was professional, on time, and did an excellent job.

The coomunication is good. They are always on time.

The communication is good. They are always on time.

Terry did a great job ... and it was difficult and in very close quarters. I asked for and was given several different warranty options so I could decide what would work best for me financially. I chose the full package with a 12 yr tank & parts warranty, along with the service plan. Terry also installed a round plastic pan underneath the heater to make it easier for me to see if there was a leak; the heater is in a very dark and difficult closet area on second floor above another property, so this will help in the future to prevent damage to the property below me.

Like clockwork they got it working and got us back on track. Really professional and reliable service. I had an issue on Sunday and reached out on Angie's List late at night. They contacted me the next day and quickly scheduled a pro to come out and take a look. It only took them a few minutes to assess the issue and provide a fix. They were able to clear the clog and get the kitchen sink flowing again. The pro also provided some helpful tips to keep it working for a long time so that we don't have any more issues.

Most affordable and best equipment hands down!!! I got 6 quotes on a 3.5 ton and matching furnace. The Rheem 2 stage furnace and 16 seer ac I’m getting was less expensive than what others wanted to charge for a 1 stage furnace and 13 seer system!!! Also got a 4 inch filter which half the guys I talked to didn’t mention. One of the other company’s when I asked about a 4 inch filter told me that came with a more expensive furnace. Call these guys before you buy. PS I may have heard (not from this company) that these guys actually did the work on “Angie’s” house here in Indy ;)

They did a great job! They were out the next day and the night when they did that, they send someone out to do the job.

They are great. Had an issue with pipes leaking in the basement just after dinner time. I quickly jumped on Angie's List and found Service Plus, who I contacted and they scheduled a pro to come out first thing in the morning. They arrived early and were very professional and friendly. They wore masks and had covers on their shoes. He looked at the issue and said he would send out a person who can take care of it. Another pro arrived shortly and he was able to isolate the blockage and relieve it with a snake. They brought out another pro with a camera just to make sure they got everything and found another issue, which I was happy to know about. These guys were really great and knew what they are doing. They saved me a lot of money and time by getting the root of the problem and having the tools and knowledge to resolve it. I would definitely recommend this company to others.

Great! They were on time, completed the work, cleaned up after themselves and were very professional. The office staff was very pleasant to work with. I would totally hired this company again.

Spent ~$4,000 to have Service Plus replace water heater (that was about due) and a water softener that had gone bad. Positive - they were able to come and "complete" the work in one day. Unfortunately, they didn't do much correctly, which led to the air gap pipe (that they installed incorrectly per their own employee) unloading water in the basement. In addition, a couple days after they repaired that issue, I noticed more water was accumulating in the basement because the PEX pipe they installed on the water softener was too small and cracked at the softener and yet again leaked in the basement creating more water damage. After several frustrating calls, they said they would send Midwest Restoration (they never did) out to the house and assess the water damage and their plumbing manager (Mark Fite) would reach out and stop by the house. Mark never stopped by, but texted and emailed to let me know that the issues were not his problem because they were existing problems. He recommended I call the owner - Chris Cunningham - to discuss it further. I tried to call Chris several times and left messages with the offices, but never received any calls back. It was by far one of the worst contracting experiences - poor quality work, terrible customer service, and basic dishonesty across the board. I would highly recommend considering other options because this can't be a one-off situation.

AC is fixed and repairman was courteous and efficient!

Service technician Michael Newmeyer performed service and he invaded my and my family’s privacy. Customer service was horrible. Will never allow them in my property again!!!! BEWARE