Sears

Cheryl Nichol was our salesperson at the Sears Store in Castleton. She is amazing. She knew all the appliances, how they worked, could compare one to another, was excellent in helping us find something that was in our price range. I wish she could be my personal salesperson at other stores we shop in. We purchased a front loader washer and gas dryer, plus 2 pedestals. She arranged for delivery and the service they use is wonderful too. They arrived on time, were very careful with the appliances and my home. Chris and Ingnasious were a father/son team and they made sure both were hooked up and working properly before they left. They also explained how each worked. This entire experience was outstanding, especially after not having purchased a washer and dryer since 1997.

They did not get all of the dryer vents cleaned. I had a contractor out later on and they found a bird's nest in there. I only had 30 days to them come back out for for no charge and they wanted to charge over $100 to come back out. The two guys were great, they seemed to do a fantastic job and they were very nice. I just wished I had more than 30 days to call them back out. I was not living there at the time to check it out. But overall the job was good.

Everything was fine, but the service was a bit slow. They sent the wrong parts a couple of times. But the repairman did a great job.

They were referred to us by a neighbor. We didn't research anybody else. It was more than what we paid at that time. They were quick. They were in and out which was great. They also had a scent that you could have. It almost like they were deodorizing your home. It almost smelled like the entire house was scented with Breeze. It lasted for a long time. When the scent wore off, the house didn't have any scent to it. It was clean-smelling.

My appointment time was originally set up for a window of 8-noon, then it was changed to 10-2. At 1:30, I called to see if I was still going to be seen and the customer service rep said the repairman was running late so my appointment had been changed to 1-5. At 5pm the technician himself called and said he wasn't going to make it -- Sears had scheduled him to complete 11 repair calls that day but he said it's only humanly possible to do 6. He wanted to reschedule but the first available appointment would have been ten days later. He said that if I didn't book my appointment for 8-noon, there was a good chance it'd be bumped once again. Because my original appointment had been for 8-noon and I still got bumped and I don't wish to waste another day - plus I'd like to have a working dryer - I am taking my business elsewhere.

Sears has avoided all responsibility for the contractor that THEY sent to my home under the SEARS name. It took $6000 worth of damage to realize that the sears name means absolutely nothing.

They finished it one time and didn't take very long and they're working fine since they explained what the problem was so I can adjust it if it happens again. They showed me how to do that. I would use them again in the future.

They were quick and had the work done within one day. They were by far the most reasonable priced. The technicians were very nice and friendly. They seemed to do a really good job. They even wore booties on their feet to not make a mess.

It was the worest experience I have ever had. The delivery people tried to get out of assemblying my furniture even I paid extra for it to be done. Then when I went to put the umbrella together, I noticed it was damaged. I did not pay for the umbrella to be put together or delivered. I call Sear's, and was told I needed to return item to store. I did that. The sales associate was willing to refund it, but could not exchange it due item not being in store. The problem came about it that I had applied discounts, and I was only going to receive the amount I paid for then required to purchase online again myself. This would have caused me to spend more than I did when previously purchased item. I just wanted to exchange item. They did not offer any other items, or call Sears.com. I had to contact them myself. During this process I did make the return, but had to purchase a different umbrella and had 2 pending charges. 1 being a return and the other being a purchase. I explained that was not what I wanted to happen. The sales associate was extremely rude, disrespectful, and raised her voice to me. I actually filled a complaint with corporate. Not to mention, manager would not really address me about the situation. By the way this was at Greenwood Park Mall in Greenwood, Indiana, and the sale's associates name was Corky. Sear's tried to make me pay for their mistake. I did not damage item. I just wanted an umbrella for my patio furniture that was not damage. After this experience I would rather shop at Target, Lowes, or Home Depot and pay a little extra but received good customer service than save money at Sears. I NEVER plan on shopping there again!

The technicians were friendly and nice. Scheduling an appointment was very easy and they were responsive. The results of the carpet cleaning were initially good, however some spots have come back since then.

I have a service agreement with them and have for the last 9 years. They have been extremely prompt and good. Their pricing is reasonable so we have continued with them.

The 2 guys were very professional. Installed new water heater. Did not take long.

I was very impressed with Janae, the sales representative. She was extremely helpful!

I suggest asking before hand what the discount is going to be for using them through Angie's List. Don't assume there will be. Also, try and get a gurantee or your money back. Shop around for different repair services. Lesson Learned.

The salesperson did a demonstration for us and that was a good thing.

They've done pretty good work. They are prompt, they are on time, they are professional when they come, and they talk to you about what they found in the units.

We had actually won something at a home show and hence we didn't spend any money. They did a very nice job. We were very pleased with the service. The people seemed very attentive and listened to what I had to say. They did a Berber carpet that had never been done before. They didn't pressure me into buying something that I didn't want. I would probably use them again.

Sears charged my credit card for a total of $1374.95 for what was an agreed to charge of $274.99. Then they failed to show up for the scheduled appointment which pretty much caused me to waste at least 1/2 day so far. Their customer service / support departments will transfer you from one rep to the next, to the next. Each with a 10 - 20 hold in between. At that point the entire conversation starts from scratch. This has been a HORRIBLE experience. I just hope that I can get my money back.

We had signed the Sears Protection Agreement, which then relieves Sears of any problems customers may have. Sears the store then claims that there is nothing they can do. Where is the customer satisfaction that they claim to have?

At recommendation of contractor, I contacted Carla Erber in commercial sales to purchase kitchen appliances. We set up an appointment to select appliances. She flexed her schedule to accomodate a weekend appointment. Carla asked if I had anything specific in mind and I told her that I researched Consumer Reports and provided her with a list. Prior to our appointment she located the appliances of interest on the floor so she could show them to us. We arrived a few minutes late to the appointment, but Carla was ready. She showed us the appliances and some cheaper/costlier alternatives. We made our selections and placed the order. It took a some time to do all of this. She coordinated the delivery date and appliance dimensions with the kitchen contractor. Prior to delivery, the credit card get's charged. My credit card fraud alert was triggered due to a purchasing pattern change so I had to work with the credit card company and Sears to get it straightened out. No big deal and not Sears' fault. There was a misunderstanding with the delivery date and the appliances were delivered on time according to Sears and a week early according to me. This wasn't that big of a deal except that I was not home to accept the appliances so my contractor did. I also paid for installation, but the appliances couldn't be installed yet because the flooring wasn't finished. Also, I only had 48 hours to examine the appliances for damage, and I couldn't access and move the appliances to tear open their boxes for inspection because they were too heavy for me. I called Carla and she worked with my contractor and sent out Sears Servicemen to unpack the appliances and move the refrigerator into the house even if it couldn't be hooked up.

I was happy with their service. I did alot of research.

Everything is going pretty good so far. I have a friend that's in the appliances, and they help out quite a bit.

went well. we already knew what we wanted before we went in there but ben was nice and helped us out. took a little longer than we planned but it was still exactly what we wanted. it was installed today and we couldn't be happier.

I would use them again in the future. The sales man was great. I got a fair price for a good product.

We paid $1,200 for the refrigerator and $800 for the stove.