Royal Spa

Excellent. Everything was completed as promised.

I decided to stop in on my way home to see if they could even service my brand. The gentleman I can only assume is the service manager was rude and short (they were not busy, he was just standing there). I know that the hot tub I own is in bad shape and if it wasn't able to be fixed, I was prepared to purchase a new one. If he would have just taken time with me, or sent a technician to my home (less than a mile away), he could've possibly made a new sale, not to mention a long term client for chemicals and service, but he just couldn't spend 30 seconds with me.

They were very informative on the spa.

I called up Royal Spa to talk about possibly getting my Hot tub going because I recently bought a house. I found out some great information about my hot tub and tubs in general from a 15 minute phone call with Ron that helps in my decision making for the future. If i decide to get this going in the spring, you guys will be the first person i call.

Down right awful. We have been shopping for hot tubs and particularly Royal Spa since 2005 ( long time we know). We have been to the store on Pendleton Pike to try out the fit of a tub a few times and as recent as 2 weeks ago. We called the store to ask if there was any reason to visit the factory showroom and they stated no. Every time we have been to the store they have been most helpful and professional. We are ready to purchase a tub and sent Royal Spa an email to see if there was State Fair promo pricing. We received a response in regards to a hot tub we put a deposit on at one time and was advised to come to the factory store. Advised them no need to come to the store since we have decided which one was the best fit and wanted a quote for one. I called the salesman later that day and that is when after 20 minutes of listening to him state, the store close to us on Pendleton Pike can't beat his price, I give the wholesale price and need to come the factory store. Repeatedly I stated I wanted a price please and got the run around of come to the Factory. Hesitantly I got a verbal number out of the air with the quip of we don't quote do it this way and must come to the factory. Evidently not all people do not go to the factory since there is a company store on Pendleton Pike. Needless to say poor customer service, zero professionalism by the sales department has landed Royal Spa off our list and would never recommend them to anybody.

They came when they said they were going to and the price they quoted us was exactly what it ended up being.

I like the fact that when they came out, the installation went smooth. They were very professional. They knew exactly what they needed to do and what needed to be done. We haven't had any issues mechanically wise or anything like that. It has been six years and it is still doing fine, so that is a pretty good quality product. They were excellent.

They did not come out as it happened over the phone. The control panel on top of the bath tub was going out so we had a problem with the thermostat. I talked to a lady over the phone to fix it. Whenever I called I got the recording that said that they couldn't get to me just to put a heater inside. The lady finally called me back when I was at work and left a message and I called her back and left a message and it went on for a couple of days. She was pretty decent.

We shopped at Royal Spa, Carefree HotSpring and Carefree Sundance. It's pointless trying to weigh the claims and counter-claims of these major dealers about each others' products, so we focused on features and price. We know people who own each of those brands and they're happy with them. We didn't want a spa with loungers based on second time buyers avoiding them. We wet tested comparable models in the 400 gallon range with 4 bucket seats. Royal was most willing to negotiate on price, the spa's dimensions were best for the area we had (rectangular instead of square) and the Angieslist feedback was good. Delivery and setup was on time and professional. Four months in, no issues. Power consumption is approximately as claimed, based on comparing bills vs. last year. We really enjoy the spa.

It went well, they got us very excited about the entire experience. To this day, we still think about the tub. We just moved into our new home and hope to be able to purchase a tub from them by next summer. Nothing is better than our local Royal Spa tubs!! I did send my close friend over to see them and he did purchase a tub that day. We always take time to visit them at the home shows too.

They did everything they promised. We are very satisfied with the quality.

The service provider gave me some good suggestions for ongoing maintenance. Royal Spa responded to my service request with a half-hour and were on site within an hour and had completed the repairs by the end of the second hour. Very professional. The fastest response to a service call I've ever experienced. *****

I wasn't happy with the cabinet color ,and Derek, the sales manager, and Jeremy , the sales rep.at the Pendleton Pike outlet, responded immediately with a color change even though the hot tub was built , and the request was awkward relative to the production schedule .I was very impressed with the response.

I called the service department, left a message, and got a prompt call-back scheduling service. When the tech called to tell me he was on his way, I missed the call because I was in a dead-zone, but I called back and he came back out. He found the problem quickly, and replaced the blower motor, which was still the original one that came with our hot tub 15 years ago. He completed the repair quickly and cleaned up after himself.

After saying they couldn't do anything, they charged $125. I've had way too many service calls every year that I've owned my swim spa. Average yearly repairs have cost $500.

This is a 14 year old spa. Been outside its whole life! All parts have held up to beyond my exceptions. Local company, great product. Company reps Becky Russell and Dereck Cleveland have been very helpful.Thanks.

We worked with Derrick to determine the best suited spa for our use. We chose the Sultan and Derrick went through the process step-by-step and is available almost any time for our questions still today. Derrick is extremely knowledgeable in his expertise, and we felt comfortable throughout the process, from building a tub base, to electrical installation, to the installation of the tub itself and getting our water to the right balance. This spa has been a dream!

Overall it was a good experience. The spa was delivered, set up, and filled right at the scheduled time. We had an issue with the swim current not working properly for the first couple of days, but the Service Department was very responsive and got the issue corrected quickly. Everyone from Royal Spa was very knowledgable and acted very professionally. We are very happy with the Spa and its installation.

The kid was nice and seemed to be capable. I had to leave for work after he arrived. When I got home I still had all kinds of debris in the tub. I tested the chemical levels and they were way off. I called to complain and was told "that was normal". Maybe it is and maybe it isn't but I'll certainly use another company next time.

I talked to Becky Russell (excellent service) when ordering spa essentials. I then had the opportunity to talk to Derek Cleveland (National Sales Manager) who I told of my experience with their spas. A real gentleman and knowledgable.

I believe I recieved a fair price even though they are slightly more expensive than other high end tubs. Everything the sales person described is exactly how things turned out. We set a date for delivery but we were able to move it up because they had everything ready ahead of schedule. They showed up on schedule for the installation. All went fine.

TJ, came to my house twice for repairs on my hot tub. He was very helpful and informed me my hot tub may take up more money than what it was worth. I appreciated this advice so as not to "just take my money". They were quite busy so it took 3 days for an appt. both times.

I just needed the chemical, I went in and purchased.

when we searched for a hot tub we checked out a few different stores, royal spas was more costly but we believe a better quality product, they showed us their build site and how they built and tested it, which help sale the spa to us, they let us pick what we wanted on the tub and what we didn't, they delivered when they said they would and set it up completely and showed us how to manage and maintain the spa, we love it and will definitely shop there again

They are always on time, very professional and knowledgable. I will continue to use them in the future.