REIS-NICHOLS

Very professional and instructive. Very helpful in selecting a good value diamond.

They could not have been nicer about my mom's repairs. One ring wasn't very high quality and the stone was cracked. They pointed it out to me. In doing the repair, they either kept the original setting or made a very good duplicate. The band was fantastic. It was actually what my dad envisioned years ago, but another jeweler did a disappoint job. My mom loved the refurbished ring! They also took her wedding set and made a necklace just like my mom wanted and an infinity band as well. The cost was less than half what we expected. We were kept informed and advised throughout the process. I got screwed on a jewelry repair from the store where we purchased my engagement ring. Essentially, the stone chipped and they replaced it with a "lab enhanced" stone that looked like glass. Reis Nichols brought in a selection of replacement stones so I could chose which one I liked best. The stone wasn't an exact match, but it was a bigger and better stone than the original. They also polished it up for me and the ring looked better than when purchased.

I think it was free because the guy took the watch off my wrist and switched it to the right date and about 5 minutes, he had it ready to go. He wind it back and forth. I don't know how to do it. I thought that if you turn Rolex backwards, you will damage it, but he just pop it up and changed the date on it. No problem. They know what they are doing down there. I have no complaints. They have always been very open to working me to the store. I am handicapped so I am in a wheelchair. The guard there opens the door for me and lets me in and out, and they take good care of me when I am in the store. I can't complain about them at all.

They don't handle the watches I have anymore, but they were very helpful in finding parts for them.

The watch was like new when picked up. It runs to a cosc spec as when it was new, even better then when it was new actually. The bracelet was actually not closing, as it was bent and not aligning at all before the service. When I got it back I thought they had put a new bracelet on: it looks brand new and worked flawlessly. I had specific instructions to not over polish the case, and those instructions were followed perfectly. I have since had another small service to another watch and it was just as great of a service. The staff is very knowledgeable of modern and vintage timepieces, which is rare to find in the midwest. The service is always fantastic, whenever I stop in, even if nothing more than to browse around. I am always checked on to ensure I am being helped and my favorite, I am always offered a cappuccino, coffee, of drink while I look around or wait.

EXCELLENT customer service and there's no pressure to purchase. Everyone is friendly, even when it's very busy. They also replace watch batteries for free. This is for all watches and not just the ones purchased there. It is the only place that I will take my watches in Indiana because my watch guy actually knows about watches and I receive the best service.

They did extra work, without my permission. Customer service was terrible!

A completely horrible experience dealing with Reis Nichols regarding a Louis Cartier Tank watch which I inherited from my deceased father. I made multiple trips trying to get an accurate repair estimate and insurance appraisal, as my Dad had worn the watch extensively since the 1970's. I live 30 minutes from RN and I am very busy so the one hour round trip commute is hard. The original jewelry rep Cole forgot to measure me as the wrist band needed replaced. I had to go back in. I was told the wrist band would have to be custom and expensive, then that story changed to being a standard band after measuring me. Then the watch went to the Cartier service center in Texas when is was supposedly misquoted for the type of watch it really was and repairs quoted wrong at $1200. RN swears Cartier made a mistake. I called Cariter by my home in Florida and decided to take it there. I had the watch returned to RN and eventually ask to see the quote from Cartier which has been "thrown away". I needed an insurance appraisal in the meantime and another trip was made into the store with the watch, and the appraisal came back completely different from what I had been told the watch value should be. The experience was a complete comedy of errors and in the end, an email to Cindy Nichols was delegated to her mangers Jon and Shirley both of which only wanted to "close the file" and move on. A rotten experience from start to finish.

They have great customer service. I plan to use them for all my future jewelery needs. I am constantly complemented on the jewelery they have made for me.

My wife and I ordered a diamond ring from Reis Nichols. The service during the sale was strong and the salesman was knowledgeable. However, we waited 6 weeks for our ring and finally called the store to inquire about our purchase. They called back after two days and informed us that our order had been misplaced. We feel that they should have been more attentive to what was (in our estimation) an expensive purchase for a very special occasion.

They were diligent and very helpful in getting them repaired. I have never worked with such professionals, they were truly exceptional.

They were excellent! Shirley worked with us. She was spot on and gave us great service!

They were very attentive. I came in to receive an opinion on the condition of an engagement ring to see if repairs were needed. The gentleman I spoke with took it directly to their in-house gemologist to look at the integrity of the ring. He said it looked sound and secure, but did advise to have it looked at once every six months for maintenance. He did catch me off guard with an unusual comment upon returning the ring. He told me that sometimes, especially if not attached to the diamonds, it would be cheaper to replace the diamonds than to actually repair them. It was free advice, so i'll keep it in mind.

Looked on Angie's list under Jewelry repair. Choose Reis-Nichols for reputation and location. I was quoted $150 and was told it would take 1 week. I was called exactly 7 days later to pick up the ring. The final cost was $167. They did a beautiful job, my ring looks as good as new.

The sales person was very nice. The ring size was enlarged and was completed within a week. The work is excellent and the ring fits great. They also cleaned my other rings while I was in the store. We've done a lot of business with them over the years and are always pleased.

It went very well. I brought my diamond and sapphire engagement ring in for an appraisal. I was greeted as soon as I walked in the door and asked if they could help me. When I explained that I was needing to have the ring appraised, she explained to me that they could do that, the cost of the appraisal, and that it would take about 48 hours for the appraisal to be completed. After I agreed to this, we filled out the paper work, which took about 5 minutes(if that), I signed off on it, and was told that I would receive a call within 48 hours when it was ready to be picked up. I received a call before the 48 hours that it was ready to be picked up. Upon arrival, the workers were again very friendly and professional. They brought out my ring and the appraisal report; they then went over all the details of the report to make sure I didn't have any questions or concerns. If I ever own any other nice jewelry that needs to be appraised, I would take it to Reis-Nichols.

They were very attentive, courteous and willing to help out.

Because of the way the ring was made, they said I needed to send it back to the manufacturer. I appreciated their honesty.

The person who waited on me took my brooch to their repair specialists who said they couldn't fix it. Soldering the fastener would melt the gold filigree. They recommended that I take the pin home and reattach the pin with Super Glue. That's what I did and it works fine.

Made an appointment to bring items in, everything was done on time while I waited. People were very helpful and friendly. Work was done very professionally. Would use again. Price was very fair, as I had checked with other places before.

We found a woman's wedding band that we really liked and was manufactured by Reis Nichols. We also found a men's wedding band, but since it was a common manufacture we chose to shop around a little. After some shopping, we came back to Reis Nichols and advised them we could get the men's band cheaper at a competitor and asked them to give us their best price on the men's band. The sales associate didn't want to do any leg work and asked us to tell her the competitor price. We recommended that they take a hard look at their price and let us know what the best was that they could do. She still came back at a higher price. When we showed her the competitor price, she said they would match it. We, however, felt that if the competitor was going to give that price to begin with, why penalize the competitor. Reis Nichols then gave us a "courtesy" price of slightly less than the competitor. Then the ring had to be ordered and was ordered wrong twice before they got it right.

Salesperson was very friendly and they fixed in a week as promised. The ring came back looking wonderful. I would take other jewelry there for repairs.

Reis-Nichols was very professional and completed the work in a timely fashion. There was a bit of a delay, but it was worth the wait.

They are wonderful to do business with because everything we did was free. The customer service is exceptional. Everyone is pleasant to deal with, they greet you when you walk in the door, and everyone is just very nice.

They gave me options for repair. The ring is very special to me, so I didn't want to leave it just anywhere. They were very professional and did a terrific job.