RE-SURF

THEY WERE A BIT LATE, BUT I'M HAPPY WITH THE WORK. THE TUB LOOKS NEW WHILE STILL MATCHING THE LOOK OF MY HOME.

DURING THE TUB LEAK REPAIR, WATER WAS ALLOWED TO LEAK DOWN INTO THE BASEMENT. THEY GOT GROUT ON THE TILE FLOOR AND DID NOT CLEAN IT UP WHILE IT WAS WET. A FEW RESURFACING COMPANIES WILL FIX GROUT OR LEAKS. SO RE SURF SAVED US FROM HIRING MORE COMPANIES.

REALLY EXCELLENT QUALITY AND THEY KNEW WHAT THEY WERE TALKING ABOUT.

TO MAKE A LONG STORY SHORT, THE PROFESSIONALISM, JUDGMENT, AND INTEGRITY OF RESURF IS EXTREMELY POOR. BEFORE THEY CAME TO PICK UP THE ITEMS, I TOLD THEM THEY HAVE TO CALL AHEAD OF TIME SO I CAN BE THERE TO LET THEM INSIDE THE HOUSE. THEY DID CALL, BUT THEY DID NOT WAIT FOR ME TO GET THERE - INSTEAD, THEY CRAWLED INSIDE MY HOUSE THROUGH A WINDOW, UNLOCKED THE FRONT DOOR, AND LOADED BOTH ITEMS WITHOUT MY KNOWLEDGE. WHEN CONFRONTED ABOUT THIS, RESURF GOT VERY ANGRY AND CAUSED QUITE A SCENE. IPD WAS CALLED TO THE SCENE TO DIFFUSE THE SITUATION. RESURF HAD THE AUDACITY TO CHARGE ME A $45 FEE FOR MATERIAL HANDLING. I WOULD NOT RECOMMEND RESURF TO ANYONE, AND URGE ANGIES LIST TO REMOVE THEM FROM THE LIST ALTOGETHER NOT USE RESURF!

THEY CALLED US THE NEXT WEEK LIKE NOTHING HAD EVER HAPPENED AND SAID THEY WANTED TO COME RIGHT THEN TO GIVE THE ESTIMATE. I TOOK OFF WORK EARLY TO MEET THEM. THEY GAVE US THE ESTIMATE AND WE CALLED THEM BACK TO ASK THEM TO DO THE WORK. WE CALLED AT LEAST A DOZEN TIMES OVER THE NEXT 2-3 WEEKS AND NEVER EVEN GOT A PHONE CALL BACK. WE WOUND UP HIRING SOMEONE ELSE. I WISH RESURF HAD NOT WASTED OUR TIME. IF THEY DIDN'T WANT TO DO THE WORK, THEY COULD HAVE AT LEAST CALLED AND TOLD US.

HE IS VERY SKILLFUL, LISTENS TO CUSTOMER VERY WELL, EASY TO WORK WITH AND HIS PRICES ARE COMPETITIVE.

DOES GREAT WORK! ITS HARD TO GET HIM TO RTN CALLS

TUB WAS IN BAD SHAPE (PEELING). THE TUB NOW LOOKS LIKE NEW. BEAUTIFUL JOB! WE LIKED BOTH THE FATHER AND SON TEAM OF THIS COMPANY. VERY PROFESSIONAL. THEY WENT STRAIGHT TO WORK AND WORKED THROUGH UNTIL LATE EVENING. THE ONLY COMPLAINT IS THAT THEY GOT A VERY LATE START AND HAD TO RETURN THE FOLLOWING EVENING TO CAULK.

I COULDNT BE HAPPIER. HE MADE MY BATHTUB LOOK BRAND NEW, BEYOND MY WILDEST DREAMS. HE IS A REAL CRAFTSMAN!

THE ACTUAL INSTALLERS PATRICK PENNINGTON AND HIS SON WERE VERY CLEAN AND COURTEOUS. THE BIGGEST PROBLEM WAS THEIR PUNCTUALITY. THEY SAID THEY WOULD BE HERE IN THE MORNING AND DID NOT ARRIVE UNTIL THE AFTERNOON.

OUR TUB WAS RE-SURFACED IN JANUARY, 2002. IN THE LAST 10 MONTHS, TWICE WE HAVE CALLED ON RE-SURF TO COME BACK TO TAKE CARE OF A COUPLE OF PLACES THAT HAD CHIPPED OFF. THE 2ND TIME WE CALLED, MY WIFE LEFT A MESSAGE (WHICH IS THE ONLY WAY TO CONTACT RE-SURF) AND DIDN`T RECEIVE A CALL BACK WITHIN 2 WEEKS. SO I CALLED (AND MENTIONED I WAS A MEMBER OF ANGIE`S LIST) AND MY CALL WAS RETURNED WITHIN MINUTES. PAT EXPLAINED THAT HE HAD NEVER RECEIVED MY WIFE`S MESSAGE. HE WAS AT OUR HOUSE WITHIN 2 HOURS OF MY FOLLOW UP CALL AND TOOK CARE OF THE TUB PROBLEMS VERY PROMPTLY.

NEVER RETURNS PHONE CALLS AND TAKES REPEATED CALLS

I HAD THE TUB RE-SURFACED ALMOST EXACTLY 10 YEARS AGO. HE ASKED ME WHO DID IT, AND I SAID I DIDNT KNOW. HE SAID HE KNEW HE DID NOT DO IT. AFTER THE WORK WAS COMPLETED, I LOOKED INTO MY RECORDS FURTHER, AND FOUND THAT THIS COMPANY HAD RESURFACED THE TUB. I THINK MAYBE HIS SON DID THE WORK THE FIRST TIME, BUT THE HANDWRITING WAS THE SAME. HIS SON WAS IN THE HOUSE THIS TIME AND SAID NOTHING WHEN WE DISCUSSED WHO DID THE WORK BEFORE. I REMEMBER A BROWN-HAIRED YOUNG PERSON, AND LATER I REALIZED THAT THIS PERSON IN THE HOUSE HAD DYED HIS HAIR BLONDE. AFTER THINKING THE TUB LOOKED GREAT, I WAS LEFT FEELING THAT THIS SITUATION WAS STRANGE. ALSO, WHEN TALKING TO HIM BEFORE THE WORK WAS DONE, HE INDICATED THAT THE WORK WOULD LAST 15 YEARS; WHEN THE FORM WAS COMPLETED AFTER THE WORK WAS DONE (I REALIZE I SHOULD ALWAYS GET IT FIRST!), THE WARRANTY WAS 5 YEARS. I FEEL LIKE I KNOW HOW TO TAKE BETTER CARE OF THE TUB THIS TIME, BUT I WAS STILL LEFT WONDERING ABOUT THIS COMPANY.

THESE GUYS WENT OVER AND ABOVE WITH OUR TUB. THEY HAD TO FILL IN PARTS OF THE TUB THAT WERE DAMAGED, WHICH MADE A 5-HOUR JOB A 10-HOUR JOB AS A RESULT, AND DIDN`T CHARGE US FOR THE TIME OR LABOR. THEY WERE PROFESSIONAL AND OUR TUB LOOKS BRAND NEW. DON`T HESITATE TO HIRE THEM!

HE DID A WONDERFUL JOB AND IT IS CHEAPER TO RESURFACE THE TUB VS BUYING A NEW TUB BY A LOT!!!

HE WAS UNRESPONSIVE WHEN I QUESTIONED HIM ON IT. HE TOLD ME HE HAD SO MUCH WORK THAT HE DIDNT NEED TO RETURN CUSTOMER CALLS. HE HAS A BELLIGERENT ATTITUDE AND YELLED AT ME IN MY DRIVEWAY. IN SHORT HE IS RUDE AND UNPROFESSIONAL

OWNER AND SON CAME OUT TO DO JOB. FAIR PRICE, BEAUTIFUL JOB. ABSOLUTELY PLEASANT PEOPLE TO WORK WITH.

RE-SURF DID A NICE JOB ON OUR TUB. THEY HAVE BEEN RESPONSIVE TO OUR QUESTIONS, ETC. BUT HAVE NOT ALWAYS RETURNED CALLS THE FIRST TIME.

WHILE I WAS EXTREMELY PLEASED WITH THE WORKMANSHIP OF THIS COMPANY, THEY WERE TWO HOURS LATE IN ARRIVING.

TUB LOOKS GREAT. ON TIME AND VERY NEAT.

THEY DID A GREAT JOB ON THE RESURFACE ONCE THEY SHOWED UP. THEY WERE TARDY BY 1/2 A DAY.

THEY REGROUTED ALL FOUR BATHROOMS. THE ONLY REASON THEY GOT A LOWER GRADE IS BECAUSE THEY WERE NOT PUNCTUAL. THEY ARE VERY PLEASANT AND VERY GOOD HOWEVER.

THEY WERE VERY RESPONSIVE TO ALL OF MY CONCERNS.

MR. PENNINGTONS WORK WAS EXCELLENT AND HE WAS VERY NEAT AND EFFICIENT WHEN WORKING. HOWEVER, HE IS NOT VERY PUNCTUAL AND DIDNT CALL ME TO TELL ME WHAT WAS GOING ON.

A VERY TOP NOTCH COMPANY. THEY WERE SUPER.