ProTECHt Home Security

Protecht was great to work with. Communication was top notch. Theo was efficient when installing the new system and through when explaining how to use it. We will recommend to friends and family! THANK YOU!

They did a great job; it works very well. They were friendly and prompt. The wiring is expertly hidden from view. Very professional. My wife and I highly recommend!

Very well. A better system for less money.

Theo was professional and punctual. The install was a breeze, everything is working wonderful. He installed interior and exterior cameras, automated garage sensor, home security, front door locks and the doorbell camera. Wonderful system.

It went very well! Granted we did have a hiccup with the thermostat and doorbell not being shipped from the manufacture on time, but that is not something that can be held against them! I went from a system from Comcast to this system that was installed by ProTECHt using Brinks monitoring and the Alarm.com app. For me it was a hundred times better than Comcast. As I moved from Brownsburg to Avon that Comcast does not have service in. Instead of motion sensors, Theo had me go with glass breaks since I have medium and large sized dogs. The glass breaks are better as I can arm the system while the dogs have full run of the house while I am gone. There is something that the Alarm.com program has which is a GEO-Fence. I register my phone with the program and it will send me alerts that I setup if I forgot to close the garage door, set the alarm or lock the front door!. I got $1500 worth of equipment installed and I pay $60 a month for monitoring, notifications, and storage. What I like is everything is ran through the Alarm.com app on my phone. IF I need to make minor changes I do it from my phone. IF I need to setup new schedules, add things I need to login to my account via the web. The other great thing about ProTECHt is they listen to what it is you need, or what you want to do. Then advise what is best, they do not try to sell you something you will not need or will not use!

Called Protecht to come out and install 4 dome cameras and setup an HD recorder box. The first time they were suppose to come, they called me and said their other job ran and late and would have to come the next day (in the morning). They came out that morning and gave me a quote. Would not hire this company again. I waited about a week then moved forward with them. When they finally came to do the install, they came out but didn't have the equipment, just ran the wires. They stated they didn't have the unlock code to their supplier's building so it was another delay. They told me they would come back out in a day or two and finish. Four days passed and I finally got a message they would come by at 5pm which I said was fine. They ended up showing up 45 minutes late and didn't start the work till around 6pm. One guy handled the IT configuration while the other guy (Theo) did the install. About 1 hour into the work, the IT guy said he needed to leave as his birthday is tomorrow and he can't hang around to finish. Theo kept working but since his IT hand wasn't available, he was telling me I would have to help him do the rest, calling me to pick up the phone and tell him if the cameras we setup properly etc. This was an inconvience as well as it was after 7:30pm and I was trying to put my little ones to bed. He kept working till 8:30pm and asking my help to complete the job. When I asked him how to get the cameras to record, I got a response "I'm not as familiar with this software," and could tell he was ready to leave. I ended up getting a friend to help me finalize the configuration. Final feedback- 1 - Things worked out but wasn't a smooth process and not very professional. 2 - Protecht is a company that just subs out all the work to local contractors, they aren't even a real brand of what you are getting. 3 - Attention to detail was lacking a lot (didn't walk customer through the configuration, asking customer to help because IT guy left, didn't clean up when they left).

Went well. Theo fully explained what I could and could not control because my garage is over 50' from home station. Everything worked as expected.

They are super friendly and the price was good, but the equipment is just okay. We've had a lot of issues with our second keypad syncing to the main unit.

Couldn’t have gone better. Very happy with my choice, the responsiveness and availability of ProTech. Amazing customer service. Mono alarm system is exactly what I was looking for.

As it should have. Done fast, done professionally. We were satisfied with the installation and have been satisfied with the service over the past 3 years

The installation was done quickly with no issues.

Everything went well. Theo was professional and knowledgeable.

We have used ProTECHt in our last 2 homes and are very pleased with the service.

Wonderful! Everything was smooth! They were terrific to work with!

I had a great experience. I was tired of dealing with the lack of customer service from Digital Life and found ProTECHt on Angie's List. I'm so glad I did. He was prompt in returning my call. Was upfront with all costs right over the phone. Accommodated my schedule for the install. His installer was great. Everything runs as I had hoped. I can set up programs the way I like, track activity, etc. the alarm.com app and site give me all the automation features I want. Very happy. And even happier to be able to dump Digital Life for good! Thanks Theo and Daniel!

the alarm system was installed promptly. It has worked well so far.

We were very pleased with their performance. There wasn't any question. We would certainly use them again. They were very professional and knowledgeable. They seemed to know what they were doing. They were very well qualified. They talked about positioning cameras in different areas and why. They came when they said they were going to come. They were courteous and cleaned up after themselves when they were done drilling and positioning cameras and fixing them. I would highly recommend them. My experience was very good.

They were okay. I am currently using their services.

They are very friendly and responsive, but we've had some issues with the equipment. The portable key pad doesn't work often because it's too far away from the main portal. It's minor but sometimes frustrating.

Theo responded to my request immediately with a phone call. We set an appointment for the next week. When Theo arrived, he assessed the wiring and sensors that were in the house. Then he explained how the system would work, that he could integrate the smoke alarms as well, and could install it two days later. He was far and above more comprehensive with his review and explanations than the other two security companies that I met with. He replaced the motion detector, one of the sensors, and even installed a NEST thermostat at no extra charge, allowing me to integrate the climate control into the Alarm app. He was AWESOME.

Great! Theo was on time, had proper equipment, got the job done effectively.

Most of it was done by one single technician. During the camera install, there was an second one. The work took a good eight hours. The workers were great.

If I could give him 12 stars, I would. He was in Indianapolis. He was in Columbus two hours later and worked 6 hours to make sure we was safe. There is not enough good things to say about his company. He is passionate about his work. He doesn't do it because he has to, the passion just shows.

Problems with one piece of equipment working properly. Theo was very helpful and installed a different piece of equipment that worked. The system was priced right and the monthly payment is affordable. Theo is always available and patient to answer questions after installation. Very pleased with ProTECHt and Theo. Highly recommend.

It went well, but overall we have false alarms, and the motion detectors and smoke detectors constantly lose contact with the unit. This is very frustrating. I would say probably cheap equipment