About us
Business highlights
29 years of trusted experience
Services we offer
Amenities
Free Estimates
YesAccepted payment methods
Reviews
4.535 Reviews
Showing 1-25 of 35 reviews
RICK & LIZ W.
12/2015
flooring contractor
 + -1 moreI am very pleased with the wood I purchased from ProSource and the services they provided. This is the second time I have purchased hardwood flooring from them, after checking out a number of flooring retailers. When I purchase hardwood flooring, I assume I am going to live with it for the rest of my life. So, I do a lot of comparison shopping. ProSource was a clear winner in terms of quality and selection of product offered, price, and services provided. ProSource offers a wide variety of flooring in addition to hardwoods, including carpeting and tile. Although they probably normally work with professionals who are doing a whole house at a time, and making much larger purchases, I was interested in one room at a time. In spite of that, they didn't ever make me feel that they couldn't be bothered. Their selection is outstanding! Much broader in terms of different manufacturers, price range, and variety of products offered. Both times I have used ProSource for hardwood flooring, I worked with Account Executive, Robin Bradford, who is outstanding. She let me spend as much time as I wanted, without pressure, browsing their excellent selection. She was ready to answer questions and give good advice when I needed it. ProSource has a list of installers, whom they recommend. Both times I purchased from them, I had already chosen an installer based on ratings from Angie's List and personally talking to several and getting estimates. It happened that both times the installer I had selected also purchased from ProSource.
Description of Work: Provided pre-finished wood and supplies for installation of maple hardwood flooring i
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$2,000
Christopher G.
06/2015
flooring contractor
 + -1 moreExcellent products, excellent service, excellent installation
Description of Work: Hardwood and carpet installation throughout whole house
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$11,000
Jo L.
03/2015
hardwood floor
 + -1 moreA short time after the installation was completed the flooring in my family room began to buckle and come loose creating a safety hazard and eyesore. John Potts, the owner, came out to look at problems and we discussed repairs but he wanted to tear up the floor and put down new subfloor. We were unhappy about this because it should have been done at time of initial installation. This product is a floating floor. Floating floors are listed on his business card as a service he routinely provides. We decided that we would assume part of the responsibility of this floor being placed on a concrete slab. the result of this decision was to remove a large amount of flooring, donate it to charity and place carpeting down in our family room. During the process of addressing the problem in family room I called multiple times to pro flooring without returned calls. I had a meeting with Mr. Potts without any satisfactorily results. After the carpeting was placed in family room by different installer, we thought our troubles were behind us. A few months later, the flooring upstairs in master bedroom began to buckle up. At the end of a long story, Mr. Potts explained it had been too long since the time of original installation and would not be able to help. Basically, my tough luck. If someone wont stand behind their work and wont provide assistance they be aware. Had a different flooring provider come out and look at our bedroom flooring and assessed that quarter round was put in too tightly. It took him five minutes to make this assessment so I guess it wasn't worth Mr. Potts time.
Description of Work: They installed flooring throughout my entire house.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Shannon G.
10/2014
flooring contractor
 + -1 moreTwo guys showed up to install. Very friendly and comfortable. No issues. Did a great job with seams. I was worried about the seams bcs we installed a carpet with a design that needed to match at the seams. Great work
Description of Work: Installed Carpet in Basement
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$4,000
SAMUEL & MARIANNE R.
01/2014
ceramic tile, flooring contractor
 + 0 moreMy wife was very happy with the service and I don't remember the price.
Description of Work: They installed a tile floor in the bathroom.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Julie D.
07/2013
carpet installation, flooring contractor
 + 0 moreOriginally we had selected a higher quality of carpet and pad, but once we determined we would be selling our current home, we decided to trim our budget. Robin worked with us to find a similar carpet and pad within our budget. ProSource has an AMAZING selection, and there's no pressure to buy -- I could wander their sample room for hours just looking at all the options. However, the staff knows their products and can quickly locate what a customer is looking for as well as provide fast estimates.
Description of Work: We worked with Robin at ProSource for new carpeting & padding for our home.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$2,700
Alicia C.
02/2013
flooring contractor
 + -1 moreThe flooring is beautiful. Project management with the installers is AWFUL one hand does not know the anything about the other hand. If I had it do over again I would just order from the showroom and have someone else install. UPDATE: The work is almost complete, the correct transition piece was installed between the dining room and kitchen, the gaps at the bottom of the cabinet repaired with the correct pieces. One last transition piece to be installed this week in the entry to cover the gap between the door and flooring. The management team that does the install has been much easier to deal and more responsive. Thank You Justin and Enrique
Description of Work: My project was replacing the flooring in the lower level of my small 2 story house to laminant wood flooring in my living room ,dining room, kitchen and half bath. My original plan was to do all at the same time. But we later decided to do vinyl in the kitchen and half bath, so I opted to have the project done in 2 stages--BIG Mistake. Ordering from the showroom was easy and stress free (other than agonizing over exactly what colors I wanted, lots of options in the showroom). The sales people were good and my order was placed, but not finished until the company that installs came out to measure so that the proper amount of materials was ordered. I AM NOT A HANDYMAN/WOMAN. So I preferred to let them measure. Then nothing for weeks, no call from the installers, to come out to measure or to set date for install. I had to constantly call to try and get them to come out (I work so I needed firm appointment times). After calls back and forth someone did eventually come out. Then nothing, I was back to calling them again to come out and get the project started, finally after going back anf forth again, the install date was set. The crew that came was excellent! and the laminate wood floors looked beautiful, the lead installers explained that he was leaving the transition from the wood laminate in the dining to the kitchen undone, so that when he comes back for the second half of the install of the kitchen vinyl it would be easier ...NOT. I guess he thought he would be the guy to come back, but he wasn't, a second crew came out to do the kitchen, and had NO CLUE about the transition. Didn't bring any supplies, transition piece, NOTHING. They told me I could go to the hardware store and finish it on my own. SAY WHAT!! Still not done. manager Justin asked me today to send him pictures so he can see what needs to be done. This would be the SECOND time I'd sent him pics. So I told him NO. I told him he will need to come out and see for himself. Let's see what happens
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$4,000
Jacqueline T.
06/2012
carpet installation, flooring contractor, hardwood floor
 + 1 moreProSource met us at the house to look and detail the items and work that we wanted done. Service was professional and Tricia Jones listened to the ideas and thoughts of what we wanted to have done.She provided samples quickly, and was right on target with what we had in mind. Todd Curtis made arrangements to meet with us for the measurements, and then provided the information for the estimates of all the costs.Service and installation was great. Todd did a superb job with the entire project. Courteous and considerate throughout the entire process. Thanks so very much!
Description of Work: We had carpet installed on our first floor and on the second floor, including the staircase. We also had tile installed in both of our upstairs bathrooms. I cannot begin to tell you how pleased we are with Pro Source and with the installer, Todd. He did such an amazing job and was very good at letting us know what to expect each day. It took a week to complete the work and I will be more than happy to recommend Todd Curtis (installer/craftsman) and ProSource to family, friends and business associates. Tricia Jones at ProSource was great to work with, as she was able to adapt our ideas into a workable upgrade and update with high quality materials that fit our budget as well as the concept we were looking for.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$9,000
Jeffrey K.
03/2012
flooring contractor, hardwood floor
 + 0 moreThey accidently cut power by snipping wires underneath carpeting shutting off the air conditioner on the hottest day of the year. It was 100 degrees and we had to get a hotel for one night because it was so hot. After hiring electrician we discovered what happen and we were reinbursed to to get back the air conditioner by this company. Laminate (hardwood), flooring was not put in very well, ex.- it wasn't put in flush with the corners and walls, mostly in the hallway area. They came back and and tried to patch things up but still wasn't complete. Some areas uneven on the laminates.
Description of Work: Took out old carpeting and installed new carpeting and some hardwood. This company was also suppose to ly laminates at a 45 degree angle but did not do so.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$4,000
Carly D.
02/2012
carpet installation, hardwood floor
 + 0 moreI was more than pleased. They had good quality, price and responsiveness. I will not use another company.
Description of Work: They installed carpet for me.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$3,800
NANCY R.
10/2011
flooring contractor
 + -1 moreThey were very accommodating, fast, tidy, and followed up. I was very happy with their work.
Description of Work: They put carpet on my stairs, and installed hardwoods in my home.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
RAYMOND P.
10/2011
carpet installation
 + -1 moreWe worked with Bobby at ProSource and we had a great experience. We wanted gray carpeting and since gray tends to take on hues of blue or green, depending on paint color, he was very good at helping us narrow down our choices, then either ordering samples or letting us take their sample boards with us so that we could compare our top choices in our own home.
Description of Work: We purchased carpeting for our entire home - about 2100 sq ft of carpeted areas.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$10,000
JOHN B.
10/2011
carpet installation, flooring contractor
 + 0 moreWent to ProSource and dealt with Erika (very nice). No pressure, great selection. Chose carpet and ordered. Made arrangements for the install. Everything went very well. Love the carpet.
Description of Work: They removed all of the carpet on the main level and upstairs. They installed a high quality pad and carpet.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$5,700
ROGER _ ANNE F.
10/2011
flooring contractor
 + -1 moreThey put in the flooring but they have to come back for some additional work that's being done. We have been very pleased with them. First of all they were very helpful in getting us the wood that we really liked which they showed us was no longer available. So I thought that was really very helpful. I thought their price was very competitive and fair because we checked a couple of others out. They were excellent. We have no complaints what so ever with them. I don't think we'll need to use them again because we put hardwood in throughout the place but if we needed to I would certainly call them.
Description of Work: We bought flooring from Pro Source Of Indianapolis in August.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$16,000
Kelly B.
07/2011
flooring contractor, hardwood floor
 + 0 moreIt was an excellent experience. They gave me a competitive rate; they were prompt with ordering the flooring. They had a huge selection and we went in with our price range and what we wanted and they were able to exceed our expectations and meet the needs that we had.
Description of Work: I purchased lament hardwood flooring through this company.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,200
ROGER _ ANNE F.
06/2011
flooring contractor
 + -1 moreWe were trying to find a specific wood and they didn't carry it, but they search until they found it for us. The wood was very fine quality. The were very accomodating. Dave, the owner, was most accomodating. If we had further need I would definitely go back to them.
Description of Work: We first ordered the flooring and then had it installed in place of the carpet and tile.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,800
THOMAS P.
06/2011
ceramic tile
 + -1 moreThey are very good to deal with. They are professional and friendly. I will recommend them to others. I didn't have any complications with them.
Description of Work: I bought tiles from Prosource Of Indianapolis this month.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$200
James H.
12/2010
carpet installation, flooring contractor
 + 0 moreThe project went well. Ericka in the office worked to provide carpet and vinyl selections that met both the clients price point and reflected good quality. Many products and budgets were reviewed in the showroom prior to final selection. Prosource provides the consumer with a wide range of product availability. Installation was performed by another company.
Description of Work: The scope of the project involved first and second floor residential carpet purchase. Also included was bathroom vinyl and underlayment installation.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$2,100
James H.
11/2010
carpet installation, flooring contractor
 + 0 moreThey were good to work with. I worked with Erica and she was helpful in selecting different products. Another company did the installation. The carpet has held up pretty good.
Description of Work: I purchased carpet and vinyl for the whole house from Prosource Of Indianapolis a couple of years ago.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$3,000
Bruce S.
10/2010
carpet installation, ceramic tile, flooring contractor
 + 1 moreThe gentlemen that installed was great. He worked pretty much by himself and he was wonderful. The staff that we worked with was very friendly and helpful.
Description of Work: We bought our carpet and tile from them. They installed it as well.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
RALPH & SUE H.
05/2010
carpet installation, hardwood floor
 + 0 moreIt was a very pleasant and easy experience. We went to the show room and got the help we needed, but were also allowed to wander about and look at things on our own without being hassled. When we chose what we wanted they were very easy to work with. They made sure they had the materials in stock or it could be delivered in a reasonable amount of time. The materials came in on time and we picked them up ourselves. The whole process of selection, buying and delivery was all very positive. I had no problems with them at all.
Description of Work: We bought material from Prosource for carpet and hardwood floors. Someone else installed it.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$3,000
Scott S.
05/2010
flooring contractor, hardwood floor
 + 0 moreErika was very helpful all the way through. We came in with an idea and once she identified the type of tile we were seeking, she recommended other tile panels for our consideration. Tile samples can go home with you to see it in your home environment. When we came back, we worked with a partner flooring installer and Erika ordered all needed items to complete the installation job. Erika is timely in responding to all questions. When she didn't know the answer, she was very resourceful in reaching out to partners in the business to get us the information we needed.
Description of Work: Ordered engineered floor and padding for homeowner installation. Ordered floor tile and decorative tiles to replace flooring in two baths including shower and tub.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$4,000
RICK & LIZ W.
04/2010
flooring contractor, hardwood floor
 + 0 moreProSource offers a wide variety of all types of flooring, displayed in a manner such that it is easy to compare various products. Sales personnel are very knowledgeable, courteous and helpful. My installer recommended ProSource. He said that he bought wholesale from them and he would pass his wholesale price on to me. I had already done considerable comparison shopping through various flooring retailers, so I had a pretty good idea of what was available and what I wanted. ProSource told me that my installer's price was 30% less than what they quoted the retail customer. However, the prices they quoted me as my installer's price was not much less than the retail prices I had found at retailers elsewhere for the same product (same brand and style). In fact I had actually been quoted a lower retail price for the flooring I eventually selected than what they were quoting me wholesale. It was only after I told them the 2nd time that I had been told by a retailer that the mill which produced the product I wanted was offering a special price on that style that they agreed to call that mill to check. They did then come back with a price that was lower for that product than the retailer from whom I had gotten the original quote. I am very pleased with the wood I bought from ProSource. Service was outstanding. It was shipped from a mill in Canada, and it came in right on time. They promptly called to let me know it was available for pick-up. My installer had miscalculated the amount of wood needed, so I had to call ProSource and ask them to expedite an order for an additional box. ProSource handled it all over the phone and got it here in three days--record time, considering it was coming from Canada. I will definitely deal with ProSource again. I like the variety and quality of the products they offer and I have confidence in their advice.
Description of Work: I purchased 228 SF of pre-finished hardwood flooring from ProSource.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,193
JOHN S.
07/2009
carpet installation
 + -1 moreMaterials purchased at Prosource but installation originally done two years ago by others. Never been happy with finish. After speaking with owner at Prosource, he sent out his expert, John Potts and he showed me how to correct original installation flaws. Very pleased with his professionalism and helpfulness.
Description of Work: Slate shower walls and flooring.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,300
JOHN S.
06/2009
flooring contractor
 + -1 moreI went online to shop around and Prosource had the best price to offer. They did a great job with the installation. The service I got from them was great. Their showroom is probably the best one I have ever seen. They were punctual. Bobby, the project manager was good and he helped us get new flooring. I would recommend them.
Description of Work: I bought hard vinyl tile flooring from them.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,900
- 1(current)
- 2
Contact information
8001 Castleway Dr, Indianapolis, IN 46250
Service hours
Sunday:
9:00 AM - 12:00 PMMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
9:00 AM - 12:00 PMLicensing
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Flooring Sales and Installation,
Carpet Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile
FAQ
Pro Flooring Installations is currently rated 4.5 overall out of 5.
Sunday: 9:00 AM - 12:00 PM
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 12:00 PM
Pro Flooring Installations accepts the following forms of payment: Check,MasterCard,Visa
Yes, Pro Flooring Installations offers free project estimates.
Yes, Pro Flooring Installations offers eco-friendly accreditations.
No, Pro Flooring Installations does not offer a senior discount.
No, Pro Flooring Installations does not offer emergency services.
No, Pro Flooring Installations does not offer warranties.
Pro Flooring Installations offers the following services: Wholesale flooring.
Contact information
8001 Castleway Dr, Indianapolis, IN 46250
Service hours
Sunday:
9:00 AM - 12:00 PMMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
9:00 AM - 12:00 PM