PREMIER INC

The person showed up late. He attempted snaking out the drain for about 15 minutes and then just gave up and left. Not worth wasting time to call them.

It went awful. The first time he came out was on 10/30. He called us at 8am to say he'd be over in an hour. At 9:30am he called and told he had another stop to make first and that he wouldn't be to our house until 12:30pm. He finally got there about 1:45, drug all his equipment in, didn't use any cardboard, and at the end used a towel we had in the laundry room to clean his machine off. He snaked our line and found roots. Understandable, but 3 days later it was already backed up again. I find it very hard to believe if you snake a line that it could get backed up again that fast. We called the homeowners warranty company wanting another company to come out but they told us Premier had a chance to fix their issue. Due to the birth of my son we finally got him back out yesterday, 11/12. He told us he'd be here at 12:30pm, didn't arrive until 3pm. This time he actually used cardboard when bringing in his machine. This time he pulled out a gallon sized bag full of roots. You can't possibly tell me that many roots grew in a 12 day span, especially with the weather being cool. I then asked about using a camera to see where the roots were. He told me it'd be 250 dollars. I laughed at him and told him I knew other companies who'd do it for 95. He said okay, I'll do it for that. I said no way man. I'm taking my future business elsewhere. Long story short it was a very unpleasant and unprofessional service that was provided to us. The technician was late both times by hours. I truly believe if you snake a line it should buy you at least a month or two, not 3 days paying a 100 dollar deductible. we also never got a receipt or invoice so I have no clue how much the real cost was.

I was referred to Premier by a friend, and I needed my tub/shower fixed due to a leak behind the wall... I called the office and was told up front the procedure of hiring Premier privately (I was very happy for that information, for I do not like surprises) I was given an appointment day and time and the fee amount for the service call, my appt was made for Wednesday between 2pm-6pm, and I had called on Monday, which was perfect!! The tech called me before he got there to let me know he was on his way, being I was not at the home, when I arrived he was there waiting for me, smiling and ready to work. He was very professional and really knew his stuff. I was given a quote that I was very pleased with and signed the contract right on the spot, he even waived the service call fee, which I thought was very nice. He told me that he could get my project done in 3 days, and surly enough, he did just that! VERY impressed and will absolutely use this company again for my other rental properties.

My home warranty company assigned Premier to my claim (as requested) they have been to my home before for plumbing issues I had, and looked at my water heater, I figured they wouldn't be able to fix or replace the heater the same day, being it was leaking from the bottom, but they took at look at it, figured out my problem and called my home warranty company for me and told them my problem and requested a replacement unit... they approved my claim and as soon as my heater was delivered to Premier, they came back out right away and installed it. The tech Jerry was very nice and very professional and also very straight forward and honest throughout the entire process of getting my heater replaced.. I wasn't sure how it all worked, so I appreciated his patience with me and ALL my questions and concerns. The office lady that scheduled my appointments was very sweet and kind and kept me in the loop regarding the status and E.T.A. of my replacement heater.

the office manager called me 15 minutes after I filed the claim with my home warranty company. they put me on they schedule for the next day. I received a 4 hour window, and an appointment confirmation thru my email. The technician came inspected my water softener and said that it needed to be replaced and that they would call to schedule my repair after receiving approval from my warranty company. I received a call the next day from the lady at the office and they schedule my appointment for 2 days later. once again sending me an appointment confirmation via email. once they had my new water softener they put it in in less than a hour the technician was very pleasant and helpful he was happy to answer my question about some issues I have been having on my roof.

I spoke with the company on August 25th and they said they would do the job on August 28th. They arrived late on the 28th and informed the tenant they would be back on September 2 to install the water heater. They did not show up on September 2nd and when contacted said they had not even ordered the new unit. After considerable discussion with HMS, they stated they would charge the standard $100 deductible PLUS $75 to haul away the old tank and additional cost for any connection issues (these additional charges are never typical). They then agreed to install the water heater mid-next week. Unbelievable! I have refused service and contacted a reputable company to do the work tomorrow for the same overall expense. HMS will reimburse. I would never recommend this company even to an enemy.

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job. he unclogged my drain and put in a battery on my backup pump.

I was assigned to this company through my Home Warranty. Time to schedule the appointment took more than 24 hours. They were supposed to call before showing up but they did not. They arrived 30 minutes after the four hour window they gave us. He did not turn off the water before starting work. He created more water on floor and flooded our crawl space. He used our bath hand towel to try and clean the water on the floor. He requested us to pay him the deductible and call our home warranty again if we had more issues. I'm not sure what he actually did. His receipt said "diagnose and reset". The toilet continued to leak at the base of the toilet. The company stated they were not responsible for anything damaged due to their work.

HORRIBLE EXPERIENCE. He, Jerry, came out to my house on Tuesday, December 9...When I told him my issue, which was water backing up from the washing machine into my shower and bathtub. He looks behind the washer and says "OH...I can't get to that." CLUE # 1 LAZY...and then he proceeds to go to my hall bathroom and tries to run the snake from under the sink for about 30-40 minutes...and ask me to try the washing machine...This did not work!!! CLUE # 3 WRONG COMPANY... He then tells me...we we can try to run the snake through the roof, and if that doesn't work will need to install a ground level main drain clean out (oh and he made sure to let me know that wasn't covered by the warranty) .He said "I will call to get you back on the schedule for that...So, the next day, Wednesday...no call., so I left a voice message after 5:00 pm that evening. No CALL...the following morning (Thursday) ...I sent an email to his business, and I received a call from one of his employees about 10:00 am. (Thursday) ..I then asked her what was going on with my claim? She said "Jerry was waiting for approval from the warranty company for him to do the snake from the roof...and they should have it by end of business today (Thursday)...Need less to say...I did not get a call from his company Thursday evening, Friday, Saturday or Sunday...matter of fact...I haven't received a call from him AT ALL... So Sunday morning December 14, I contacted the warranty company to find out what was going on...all they could do was read from the notes...which stated...Jerry had been up on the roof, and diagnosed...that I would need to have a ground level main drain installed....I proceeded to tell the representative...that if Jerry had been up on my roof...shouldn't he have notified me or even kept up in the loop of what was going on with my property...They said they would contact Jerry on Monday, and get back with me. When I received a call back from the warranty company on Monday...they said they had spoke with the contractor, Jerry, and his diagnosis was that I needed a ground level main drain clean out installed, and he had not been up on the roof...he didn't think that would work. NON OF THIS INFORMATION HAD BEEN COMMUNICATED TO ME BY THE PLUMBER!!!! In fact...totally different than what he had communicated to my on the initial visit. So, he didn't even try to clean out on the roof after telling me that would be the next step...I advised the warranty company...I was not pleased with the customer service, lack of professionalism and concern, and if I I'm going to have to pay out of pocket for this service...PREMIER PLUMBING WOULD NOT BE DOING THE JOB. If I can't trust him to communicate and get the job done with a small task...I surely was not going to entrust my property to him...and I DID NOT WANT HIM BACK ON MY PROPERTY!!! I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE...I believe he was trying to take advantage of a woman and submit false bills to the warranty company for work not performed!!!!

I applaud this company, I had a water softener issue, and was referred by my home warranty co, the co was timely, professional and reliable. I will recommend this co to my circle of friends and family, I always ask question's, and in doing so I found out that this co has been in business since 1999, in reading the reviews before posting mine I have a serious problem with this review system on Angies's list, and how it's so easy for someone to post a rating on a co when no question's are ask to back up these reviews. I can't see how a co like Premier, that's been in business since 1999 can receive a rating of a F and still be in business???? In reading these reviews I keep seeing the $100 fee being mentioned, but it's to my understanding per my warranty agreement that this is a service CALL charge, and is paid whether work is performed or not, I know if I were a contractor, I would not go to a job unless it paid my fee to come out, and diagnosis the situation. If your house has a repair that turns out to be outside of what the warranty co covers then why is it the contractor's Fault. I'm just saying, sounds like to me that those who are posting these reviews haven't read their warranty contract.

I was referred to this company by my hms warranty company. I was instructed to call the company and set up an appointment. I called at 9am the day I filed the claim with my warranty company.The lady that answered the phone took my claim number and zip code and said that the scheduler Bianca would give me a call around noon. Bianca called a little after noon and schedule me an appointment the next day between noon-4. She sent me an email confirmation with the technician's name, date and time of my appointment, it also had instruction for cancelling, the office number and it said I would receive a call when they are 30 minutes from my house. The technican called and came within 30 minutes he removed my water heater and put the new one in. Then he said he had to wait for his supervisor, Jerry, to come check and make sure the job was done correctly. It did, take Jerry about 40 minutes to come but that is understandable. They were both professional and polite. They did an excellent job. The entire cost was covered by my warranty company so I only paid my $100 deductible. At no additional cost Jerry also cleaned up the water mess left from my water heater leaking. So he left us with a fan overnight to dry the floor.

Premier was very professional, timely and courteous, I'm extremely happy with the services that were provided,

My experience with this company was a NIGHTMARE!!!!! I've hired several contractors in my years of home ownership, they have all done a fair to excellent job. None so bad to write a complaint about. But I can't warn consumers enough about how horrible this one is. I took off work the day I made the appointment to get the estimate. Jerry didn't show up until 5:00pm, I could've worked that day. Then it took 2-weeks to get a return call to schedule the work. Then when they started they were there 12-hours the first day and 13-hours the next day and the job still was not completed. The worker would do some work then have to call his supervisor, Jerry, to come and inspect and tell him what to do next. So the work was stopped for 4-5 hours several times while waiting on the supervisor to show up. At one point, Jerry was supposed to bring the wood with him to replace the floor, but he didn't. The work was stopped again when Jerry left for 3-hours to go buy the wood, while the worker slept in his car waiting on him. The hardware store is only 10-minutes away. They broke the knob off the hot water shut-off valve going to the sink. They broke the rubber boot seal underneath the toilet causing it to leak everything into the basement !!!! Jerry wanted me to make a claim on my home warranty before he would fix what he broke. It was a $50.00 part, I called another plumber to fix it. They broke the sink drain pipe and ring. I had a new Moen faucet in a sealed box that had those parts in it. Jerry took the sink and my new Moen faucet home that night, said he was going to install the faucet and everything on the sink that they broke and bring it back in the morning ready to be installed. He brought the sink back, the faucet was not installed as promised. The faucet box seal was broken. When I hired another plumber to reinstall my sink. He said there were 3-parts missing out of the box, one being an expensive $20.00 part. He had a cheaper version in his truck he used to install it. They put all their trash to include the ceramic tile they tore up in my residential trash can. They did not haul it away. As most people know, our city trash haulers are not supposed to take construction materials. At one point the worker was using the wrong saw blade to cut through the rotted wood flooring. The house was then filled with smoke and the wood began to catch fire. They also tore off the bottom row of wall tile, breaking most of it. Then attempted to re-glue all the broken pieces back up. So I am going to have to hire someone else to finish the trim around the edges; take off the broken pieces of tile they glued back up and by something new to put up there. We had agreed with the worker for him to show up at 11:00 am on the 3rd day because I had to shower and leave for a funeral. My roommate then went to shower before they showed up. But, for the first time, Jerry showed up at 9:00 am. I told him to return at 11:00as agreed. His worker showed up at 11:30, not dressed to work, only to let us know that Jerry was not going to finish the job. The worker offered to come back later and finish the job on his own, for more money of course. My roommate finally called at 2:00 pm and demanded he return my sink and faucet. He brought it back and threw it in the middle of the yard. I found out later, Jerry is not a supervisor for a company. Jerry is the owner and his girlfriend is the secretary and he pays his workers cash under the table. There is no adherence to safety or labor laws. I paid Jerry an initial $75.00 home warranty deductible only for him to tell me it wasn't covered. Then I paid him half, $300.00 up front. Now that he did not finish the job and I have paid another plumber he is still asking for the other $300.00. I was referred to this so-called company by my Home Warranty rep. I've had this home warranty for a few years and this was the first time I called them. Needless to say I am going to cancel it since they referred me to this CROOK.

Replaced a perfectly working switch with a new one simply to bill me and warranty company. Didn't repair what I asked for

called them through my home warranty company on Monday, they gave me an appointment for Wednesday between 12 and 4. On Wednesday at 1:26 telling me he is 30 minutes away from my home. He did not call me back tell 2:39 telling me he is going to be late because of a tornado at the area he is in and he does not know exactly what time he will come, I told him I have to go out at 3:00 to get my kids. He came to my house at 3:00 and of course I was not home. I called the office at the same day to reschedule but it was passed 5:00 so I left a voice mail. The lady called me the next day and rescheduled another appointment for next Monday between 8:00 am and noon. Monday morning she called me at nine and told me that the technician is thirty minutes from my house. Fifteen minutes later she calls me back telling me that they want to charge me 2 service fees for the other appointment and when I told her that I called to reschedule and left a voice mail she said that there is no voice mail and she want to charge me $130 instead of a $100 the service fee. I refused and rejected their service for being dishonest.

I am astounded this place is actually a business. I hope no one has to have the horrible experience we had with this place. We were referred to this company through our home warranty.Through our home warranty, the representative left them a voice mail for Premier to make an appointment with me. After 2 days of not hearing anything back, I decided to call them. No one answered, so I had to leave a message. A lady named Aundrea finally called back, and we made an appointment for Monday between 2pm-4pm. On the day of our appointment, we received NO phone call to let us know Jerry would be late. He arrived around 4:15, looked at our water softener for about 5 minutes, and said he needed to order a part and would have to come back. We gave him a check for $100 service call, which was also our deductible. After 3 days of not hearing anything, I called the office back on Thursday asking if the part had come in and if we could reschedule our appointment. The man who answered had no idea about a part and went ahead and scheduled another appointment for Monday between 10-12. After NO phone call and NO one showing up, I called at 12:40. No one answered the office phone (nor does anyone ever answer it!). I called Jerry's cell phone. He stated they had an emergency water break and had to call and cancel all appointments. He then stated they would call us tomorrow to reschedule an appointment. Because I knew no one ever answers the office phone, I requested a number from him. The number he proceeded to give me was a fax number. However, I went ahead and left a voicemail on their office phone number I found on the internet. A lady from the office finally called back and made an appointment for Friday between 11-1. I asked her for an approximate cost of the part they needed to replace, in which she asked, "Um are they fixing your toilet?" I explained that no, they were fixing our water softener. She then told me she wasn't sure the exact cost, but an estimate would be around $600. Really? We weren't buying a new water softener, but this was besides the point. The day of our appointment on Friday, I called at 8am and left a message (since no one ever answers) to confirm our appointment between 11-1. Of course, at 1:15 still NO one showed up! I called the office, and no one answered, so I called Jerry's cell phone. He stated, "Um, let me find out where they are and call you back." Then he hung up on me. He called back about 20 minutes later and said his tech was caught up with another job, and he could come out but it would be about 45minutes. We said fine. He showed up and "fixed" our water softener. However, it doesn't end. A week later, our water softener is leaking again and now it had leaked into the next room. Our guest bedroom floor is now soaked. I call our home warranty people back. I requested a new business; however, the representative told us they need to have the same business come back.. They called it an emergency claim and said if the business doesn't call back to schedule an appointment within 2 hours, that we could use a different company. Of course, no response after 2 hours, so we are now waiting for a new company to fix our water softener.

As had a previous reviewer, we used this provider as part of our home owner's warranty. Our experience was 180 degrees different from that one. (Perhaps that was because we were able to be flexible about the time of the appointment?) Premier was here on time, diagnosed the problem quickly and was pleasant and positive. He came back to install the new part and was again here at the agreed upon time and worked efficiently and pleasantly. We were fully satisfied.

We were assigned this contractor by our home warranty company. Upon initial phone contact Jerry was was professional and well-spoken. He gave us a two hour window of arrival on a Friday afternoon and arrived 20 minutes late without alerting us he was behind schedule. He diagnosed the problem in the presence of our tenant and apparently their interaction went well. As the condo property own, I called within the hour to gather more information as I had little experience with how the process old proceed. As I asked questions, he was belittling and rude and stated "most people read their contract thoroughly". He told me he would be turning in the paperwork within the next 5 minutes and I should expect to hear from the warranty company later that evening. I did not hear back from them and iI later learned from the warranty company that he had not submitted the paperwork until two days later despite telling me earlier "(the warranty company) was open 24 hours 7 days a week.". After finding out I would have to pay an additional $275 to the company, I decided to have no further dealings with them and requested a "buy out" from the warranty company so that I could find a company on my own. I reported my complaints to the warranty company and further informed them the company had not had any reports for water heater repairs in the last 3 years.

This plumber was sent to my house by my home warranty company when I had a sewage backup in my bathroom. I was told by the home warranty company first thing in the morning that Premier plumbing would call me and come out that day. Around two or 3 o'clock I still hadn't heard from them. So I had to call them. They did come out that day but it was not until 7 PM. I had been waiting for him all day. The guy had not even set foot in my house, when he me I would have to replace my sewage line and spend thousands of dollars. Then he charged me $100 for his five-minute visit. He said he had to contact the city or county and pull permits and that he would get back to me. I never heard from him again. I'd like my $100 back.

I was referred to Premier by my home warranty company. I scheduled a first visit to which no one showed up, but it was a snow day, so we rescheduled. I confirmed the time of the second visit in the morning, waited 1 hour beyond the two hour frame given to me by Precision and no one showed up. No one from Precision contacted me the day of the visit or afterwards. Just no communication. I have now received a bill for the service call from my home warranty company and Jerry, from Precision, claims they came to my house and no one was here. He also claims that he called repeated times. This is all untrue. I would never recommend this company to anyone.

Jerry is very professional, cleaned up after the work, and priced reasonable.

EXCELLENT, CLEAN, ARTICULATE, PERSONAL, AND THOROUGH. SWEPT FLOOR AND CLEANED UP AFTER JOB.

JERRY WAS THOROUGH AND PROFESSIONAL.