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Peterman Heating, Cooling & Plumbing Inc.

Heating and Air Conditioning, Plumbing, Drain Cleaning,

About us

Peterman is a family owned residential heating, cooling & plumbing company with offices in Indianapolis, Columbus, and Lafayette, Indiana. We specialize in heating & cooling repair, duct cleaning, dryer vent cleaning, and installation along with plumbing services, drains & sewers. When it comes to your household HVAC & plumbing systems, there is nowhere else to turn other than Peterman, where our highly qualified technicians will protect your home and make sure your family is safe. Protection YOU can trust, from the family that cares. Guaranteed. • Peterman Heating, Cooling & Plumbing was started in 1986 by Pete Peterman. A native of Beech Grove, IN, Pete decided after three years of working for someone else in the heating industry, it was time to go out on his own. Today, Pete is still involved in the business & his two sons, Chad & Tyler run the company. If there is one thing Pete knew when he first started, it was the company would always go above & beyond to make sure customers were satisfied. Over the past 30+ years, this has been the driving force behind the company and its continued growth. At, Peterman it is our goal each & every day to provide the best possible customer service experience. Whether you have an issue with your heating system, a faulty water heater, or mainline sewer stoppage, each employee at Peterman is guaranteed to give each customer an experience they will not soon forget. • (We specialize in sales and installations of Bryant heating, cooling, and indoor air quality products. Healthy air specialist certified by Bryant. Factory authorized dealer of Bryant products. 100% satisfaction guarantee on all Bryant product installations. All technicians are NATE and EPA certified. We use no subcontractors for residential service or installations. We are a COD company. We accept all major credit cards, check, cash and have special financing available for purchases. Additional DBA - P H C. Award-winning.)

Business highlights

38 years of trusted experience
Emergency Services Offered

Services we offer

Residential & commercial sales, installation, & repair - HVAC, plumbing, leak detection, dryer vent, duct, drain cleaning & water heater.

Services we don't offer

Oil furnace & radiant floor heat.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7612 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
6%
3
1%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 1-25 of 612 reviews

Birgit W.
07/2024
1.0
heating & air conditioning/hvac
  + -1 more
The star is for the technician being very professional. We has a new AC unit installed 08/30/23 and the compressor already went out on 07/02/24, and we have to wait 2 weeks to get a replacement in 80-100 degree weather and no air condition with 2 dogs in the house. First it was 9 days now nor it is 14 days for the part .The unit could not be replaced or a compressor taken from another unit
Description of Work: Replacement of an old AC unit to prevent the AC going out in the summer month
Rating CategoryRating out of 5
$8,900

Response from Peterman Heating, Cooling & Plumbing Inc.
Hello [Member Name Removed]! We understand the frustration of having to wait for a part to come in. We have reached out to the manufacturer to get this part ordered for you ASAP. We have given you a window unit in the meantime to try and deal with these rising temperatures. We strive to give that 5-star experience in any way possible. We are trying our best to get this part to you. As soon as it arrives, we will give you a call to get this scheduled and get your system up and running.

Olivia R.
09/2023
1.0
plumbing
  + -1 more
We paid more than $800 to have our drain line "fixed" by peterman. Their work caused our outdoor plumbing to fail, and their only solution is to charge us $4,000 to replumb the house. The tech cut a pipe and left it draining into our trash can and NEVER RETURNED. Now the pipe is leaking all into our walls in the basement and all over the floor. We haven't been able to use our kitchen sinks in a week and haven't heard anything from Peterman about making this right. AVOID using this company.
Description of Work: We had a gurgling kitchen sink at first, now we have no sinks thanks to Peterman!

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0

$815

ROBERT M.
07/2023
1.0
heating & air conditioning/hvac
  + -1 more
Installed new HVAC unit for 14k. The unit went out 3 days later. In the 2 weeks since they have "fixed" it 3 times and then yet again it went out again today. One fixer left and 30 minutes later the unit went out again. We called Peterman and they said they would send someone within 48 hours--huh? The person who just left "was on another job" and it is not their policy to send that person back.... Very unusual customer service for sure. But the install and repair folks have proven quite unreliable, multiple time.
Description of Work: new HV AC unit

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0

$14,000

Chris T.
03/2023
1.0
heating & air conditioning/hvac
  + -1 more
*company does not honor their promises* I hired this company to do a full home rewire on my home. I passed on a much cheaper offer, because I wanted the best service I could find by going with Peterman Brothers. The initial estimate was that the job would take four days to complete, then it ended up taking almost a month. I was told a few small holes may need to be cut to run wire, then it turned into every room having several holes and very large sections of walls and ceilings being torn out. Their technicians left feces and snot covered toilet paper in my bathroom. They kept leaving my doors and windows open, in the middle of winter, even after I complained to their customer service about it. A scrapper in the neighborhood saw my door was left open and walked into my home, seeing all of the expensive items in my home and asking the technicians for scrap. Huge safety issue for me, now that the scrapper knows I have stuff worth stealing in my home. The customer service manager guaranteed they would send out a cleaning company and repair crew to clean my home and repair all the walls and ceilings. Now, I just got a call from someone else in the company that said they're backing out of that promise, and won't be following through with their promise to repair my home. From start to finish, using this company has been one headache and issue after another. The only solace I've had this whole time was their promise to repair my home, and now they're saying they know the promise was made but they won't be honoring it anymore. Steer clear of this company, and hire someone else for much less. At least hire someone else for a far cheaper price. That way all the poor service and broken promises won't sting as much. Since you'll feel more like you got what you paid for. I'll be getting with a lawyer and seeking damages to my home and the upheaval in my life during this whole process.
Description of Work: *company does not honor their promises* I hired this company to do a full home rewire on my home. I passed on a much cheaper offer, because I wanted the best service I could find by going with Peterman Brothers. The initial estimate was that the job would take four days to complete, then it ended up taking almost a month. I was told a few small holes may need to be cut to run wire, then it turned into every room having several holes and very large sections of walls and ceilings being torn out. Their technicians left feces and snot covered toilet paper in my bathroom. They kept leaving my doors and windows open, in the middle of winter, even after I complained to their customer service about it. A scrapper in the neighborhood saw my door was left open and walked into my home, seeing all of the expensive items in my home and asking the technicians for scrap. Huge safety issue for me, now that the scrapper knows I have stuff worth stealing in my home. The customer service manager guaranteed they would send out a cleaning company and repair crew to clean my home and repair all the walls and ceilings. Now, I just got a call from someone else in the company that said they're backing out of that promise, and won't be following through with their promise to repair my home. From start to finish, using this company has been one headache and issue after another. The only solace I've had this whole time was their promise to repair my home, and now they're saying they know the promise was made but they won't be honoring it anymore. Steer clear of this company, and hire someone else for much less. At least hire someone else for a far cheaper price. That way all the poor service and broken promises won't sting as much. Since you'll feel more like you got what you paid for. I'll be getting with a lawyer and seeking damages to my home and the upheaval in my life during this whole process.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
4.0
punctuality
2.0

$25,000

Response from Peterman Heating, Cooling & Plumbing Inc.
[Member Name Removed], We sincerely apologize you feel that way. Our management team has already reached out to you and provided a solution to the damaged drywall. We have promised to repair the drywall at no expense to you. Our intentions were never to cause you an experience you have described and we will work with you moving forward to make sure you are 100% satisfied.

Jack R.
11/2022
1.0
plumbing
  + -1 more
My father was in the construction business. I grew up helping him build and remodel houses. I have plumbed entire houses from scratch. I was helping a friend gut and remodel his house and I thought the discharge line out to the sewer may be clogged. I did not have the appropriate tools to snake a 30'+ main sewer drain. I did a google search for plumbing companies in my area and I found Peterman Brother's. I reviewed their website and I found a coupon stating $83.00 for same-day service to unclog a drain; no service call fees; no dispatch fees; 100% customer satisfaction guarantee. I called Peterman brother's and requested the $83.00 same day service to unclog a drain. I told them the reason I wanted the service and I even asked if they had the appropriate length snake to clear the entire length of the pipe. There was absolutely no miscommunication regarding the service I requested. They looked at their schedule and told me they could not honor the "Same Day" service noted on their coupon. I told them the following day was fine and the appointment was scheduled. The following day, two technicians arrived and I explained the situation and confirmed they had the correct tools to snake the drain. They asked to see the line/area before removing any tools from the truck so they would know what they needed. I took them into the crawl space and showed them where the main drain clean-out was located. One of the techs unscrewed the cap from my main drain, looked inside, screwed the cap back on and told me it wasn't clogged. I was pleasantly surprised. While we were under the house we chatted about the house remodel and all the work that needed to be done. I pointed out a small drip in a drain line near where we sat and told them it was on my list to fix. The technician told me what Peterman would charge to make the repair and I laughed and I told him that's why I planned to fix it myself. All seemed good... until I received the bill. Peterman did not charge me the $83 to clean the drain because the drain was not clogged. Instead, they charged me $85.00 for a "diagnostic fee"! I called the company and asked for an explanation. They said the technician diagnosed a leaky drain pipe and presented a quote to perform the repair. Are you kidding? I told them I was the one who pointed out the leak and told the tech it was on my to-do list for ME to fix. The only service I requested was to have my drain snaked/unclogged. The office person I spoke with said it didn't matter. She said the tech performed a diagnosis then presented a quote to correct the problem. Therefore I must pay the diagnostic fee. I wasn't necessarily upset about the money because I would have gladly paid the $83.00 if my drain had been clogged. I told her I had no problem paying some amount, perhaps half, because the techs did come out even though they did not have to perform the work to clear the drain line. I told her I was most upset because they billed me for a service I never requested. In fact, the charge was $2.00 more than it would have been if the techs had spent significant time hauling equipment off the truck, down under the crawl space, snaking a nasty sewage line then cleaning up the tools and crawl space. We spoke for several minutes and I tried my best to make her understand how wrong it is to charge someone for something they never requested or wanted. Nothing I said made a bit of difference. When I hung up the phone with her I was understandably disappointed with their level of customer service and even a bit angry at their business practices. But, after stewing for a few days I decided this was not a battle I wanted to fight so I decided to forgot about it and move on, knowing I would never do business with them again. Then, a couple weeks later, I received a follow-up call from a Peterman Brother's Customer Experience Representative. HE CALLED ME and began asking questions about my experience with the service I received. I explained what happened and I told him how I felt about being charged for a service I did not request. Instead of listening to me and trying to understanding my point of view, he cut me off and began arguing with me. He repeatedly stated the diagnostic service was performed therefore I must pay. The conversation evolved into a shouting match until he finally said "It doesn't matter, you're not getting your $85.00 back!". A bit surprised I replied "I never asked you to give it back" to which he replied "then what are we doing here?" I'm thinking - Is this guy for real? I said "You tell me! I didn't call you, you called me. You asked about my experience then when I start talking and explaining my thoughts, you cut me off, argue with me and won't let me speak!". He replied "Oh, sorry". and he hung up. WOW!! Did that really just happen? As a result of this phone call I decided I would not let this go. I contacted my credit card company and I disputed the charges on the grounds they Peterman Brother's billed me for a service I never requested. They did no work for me since the drain I called them to fix was not clogged. They advertise "no service call fee and no dispatch fee". Therefore: no work performed + no service call fee + no dispatch fee = no charge. They simply cannot decide to charge a fee for something that was never requested. Do not use this company! You will be sorry if you do. The fact that their customer experience representative reached out to me to ask about my experience then yelled and argued with me, then told me I would not get my money back (when I never requested or even suggested a refund) and have absolutely no people skills, should be all you need to know about the caliber of employee they hire and the type of training they receive. Follow up: During the credit card dispute process, Peterman Brother's provided fabricated documentation to the CC company. The first of two pages contained a description of the service rendered. The second page contained a scribbled signature. The intent was to show a signature consenting to the services rendered. They said I signed this document. The CC company sent the document to me for review. I read the document, examined the signature (scribble) then replied back to the CC company. I told them I was never presented with the document, I have never seen the document and I never signed the document. I accused the company of illegally creating false documentation and fraud. The Credit card company reviewed my response, completed their investigation and refunded my money. They said unfortunately there was nothing they could do regarding Peterman Brother's illegal activity and referred me to the Consumer Protection Agency and the Better Business Bureau. The case is closed with the CC company and I received my refund. However, I intend to notify both agencies of Peterman Brother's fraudulent practices and pursue legal action if possible. No company should be allowed to create fraudulent documentation and expect to get away with it!
Description of Work: Main Sewer Line snaked and cleared.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
5.0

$85

Deborah D.
08/2022
5.0
plumbing
  + -1 more
Outstanding and very professional. their customer service is a thousand percent.
Description of Work: plumbing work and other stuff
Rating CategoryRating out of 5
Yes, I recommend this pro

David B.
07/2022
1.0
sewer cleaning
  + -1 more
*Skip to the bottom for the short version* (Copy and pasted from my Google review) I called this company out to inspect the line as to why I was having issues with my toilet gurgling. Two plumbers came out, one supervisor and one apprentice. They found that the trap pipe to the sewer outlet from the house was not glued down and one of the bushes near the the pipe had put it's root system into it. They cleared some of the roots, and some broke off and went toward the sewer. They ran a snake for both sides and thought the line looked clear, and I paid $159.00 for the drain clearing and to fix the pipe. Which is a fair price I think. They then called out a camera person to come and inspect the line. Everything up to this point was acceptable. The camera technician came out and inspected the line. It appeared that the roots that broke off from the bush had stopped just short of the sewer line. Water was accumulating behind this blockage and water was slowly draining. She stated this was a belly or sagging in the pipe and that it would need to be dug up to correct the issue. She also stated that Hydro Jetting the blockage may fix the issue ($1,400.00 charge), but due to the sagging in the pipe it would to be dug up. She was able to quote me how much I would pay a month for 15 years, but was unable to tell me exactly how much the job would be while I was standing there. When I received the quote it was approximately $10k (which is fair for the work that she wanted to do). I told her I was going to get a second opinion, and she proceeded to explain to me that everyone else will say the same thing and it would cost the same. She made no attempt to try and get the blockage cleared by her company. I called two companies after she left and scheduled them for the next day. The next day I had a different company come out and cleared the line for $93 with a snake without difficulties. They inspected the line and found no sagging, belly or standing water in the pipe. The other company also inspected the pipe and found no sagging or belly. This company's has reached back out to me and it was to talk about the quote i was given. When I expressed to them I had the issue taken care of for $93 dollars they had a customer service rep reach out to me. The customer service rep was very polite and understanding of why I was frustrated with the company. They also stated that the issue would be resolved within through additional education. Which I feel is the correct approach. Unfortunately, from my personal experience, I am unlikely to use these services again. *Short Version* If you have time get a second opinion. It could save you thousands of dollars. Attempting to get me to sign up for $10k worth of work when it only required a $93 dollars to clear the line is a little unethical. Also, I found out that the camera techs are not always plumbers and they do not always have plumbing experience. They work in sales, and it sounds like this is becoming an industry standard. Not really a problem as long as the camera tech is honest, but this can become problematic quickly.
Description of Work: Sewage line clearing

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

$159

Response from Peterman Heating, Cooling & Plumbing Inc.
Hello [Member Name Removed]! We are so sorry to hear this feedback. We appreciate you taking time to speak with our Customer Experience Coordinator so that we could address your concerns personally. As discussed, the proper managers have been made aware as well so we can use your feedback to improve our team. Sincerely, Peterman Brothers

Brittany S.
07/2022
2.0
heating & air conditioning/hvac, plumbing
  + 0 more
October 21' our condensation line backed up causing water damage, it was one of the last times we used A/C for the year. Peterman tech came out to unclog and make any repairs needed. We paid out of our pocket to repairs all damages to our home and unit. They recommended one piece in our heat pump be replaced and they said our system was running good for it's age. Fast forward to May 22' first time we turn the A/C on for the year, everything backs up again and more water damage than back in October. When I first called that Thursday morning they said no one could come out until Monday, I called several times asking to speak to higher up. I finally spoke to a customer service rep that could have someone out that day. Friday at 5:30pm our case has officially been escalated to customer retention. They had management that Monday to assess the situation and identify were the ball was dropped. They took full responsibility and their insurance covered all damages. Once I had vendors and their insurance squared away to pay the $11,500 in damages, I requested that Peterman Brothers send out a tech for full maintenance on the system so we can assure everything is properly working and avoid this issue. The tech proceeded to tell us we had $7k in repairs to be running at 80% and recommended a Comfort Advisor quote a new system (6 months ago mind you, our system was good to go) for $12k with a discount for the lack of experience we have had. I decided to get a second opinion, the competitor shared everything came back right in the middle for his readings and he saw no signs that would suggest a new unit as the home was being properly cooled. I reached back out to our contact to share the feedback and to cancel our membership as it was obvious they were not providing honest servicing. She shared she would refund the monthly fee that was charged just one day prior and send a $50 giftcard for our inconveniences; it's been a month since I spoke with the company and have yet to be credited our monthly fee or the giftcard that was offered. I would never recommend this company to anyone and will be sharing our experience when I can. It truly was a nightmare of an experience that my husband and I were driving the ship on the entire time to receive the low standard that we did get.
Description of Work: Condensation Line

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0


Stephen S.
05/2022
1.0
heating & air conditioning/hvac
  + -1 more
UPDATE: You guys keep claiming that you “aren’t foundational experts “. It doesn’t take a foundational expert to see that something is collapsing and use wisdom to tell your customer about it before installing heavy objects on it that will collapse a floor ! Not once ! Not once ! Did you offer to come out and even check how bad the floor was sinking in when I called to complain about this issue . Not a single time . You clearly don’t care about your clients . Then when I called you out on your shady business dealings . I ( a paying customer who is paying almost $10,000 ) was blocked by you guys on social media ! That’s how you do business ?! Shameful ! This company is ran by conmen who have the nerve to do motivational speaking seminars about “integrity “😂 . When they are morally bankrupt and have zero integrity whatsoever lol (Original Review ): DON'T GO WITH THEM. YOU WILL REGRET IT. AND IF YOU DO , MAKE SURE BEFORE HAND THAT YOUR FLOOR IS STABLE. BECAUSE THEY DO NOT CARE AND WILL INSTALL RIGHT OVER IT, AND THEN YOUR FLOOR WILL COLLAPSE . I reached out to peterman brothers to get a new AC and Furnace installed. They were running a promo for buy a AC unit, get a free furnace .The sales rep came out , Inspected everything , Closed me and my wife on the sale. And booked the work for the next day. (Awful quick, In the state of Indiana, you have 3 days to back out of a contract. I almost wonder if them booking you the next day is to lock that in?! ) Several technicians came out to do the work. My floor in my utility room before seemed to be slanting somewhat downwards, They installed the units. And after they did my floor completely sunk in, In my utility room and in my bathroom next to it. I had several contractors come out to quote the work. They all told me that the floor sinking in was starting to occur somewhat prior to peterman installing the units, And that there is no way that peterman did not notice or see the floor sinking in when they removed the existing units. Peterman installing the units made the floor sink in even further. And now I have foundation issues. They saw the floor was sinking in , Wanted a quick sale. And decided to install it anyways. I was also promised vent cleaning services with the install, never happened. Two of my rooms do not get the full heat and cooling that the others room do. They are quick to book the install to lock you into the project, But then when I asked about vent cleaning, I was told they are suddenly months away from that . Which is a service I need done ! I made several attempts to reach out to them to resolve the issue. Often going days without contact back while trying to juggle multiple contractor quotes. They reached out to me today 5/2/2022. And basically said they aren't liable. MY FLOOR IS SINKING IN. Even in the manufacturer booklets (THAT THEY GAVE ME ) it talks about how the areas around the foundation need to be examined for sturdiness etc. Before install. None of that was done. They dont want to do anything to fix the problem. Its plain common sense . You dont put a furnace on a floor that can fall through. You let your customer know! That doesnt take a foundational expert to figure that out ! Horrible company. I will never go with them ever again for anything.
Description of Work: Furnace and HVAC install.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$10,000

Scott B.
04/2022
3.0
heating & air conditioning/hvac
  + -1 more
Installers were professional and did what they were to do. After they finished, they tested the system and said it was good to go. As per normal, they were done and left. About an hour later the furnace would not fire up again so we called immediately to report the issue. And about 4 hours later a tech comes. He seemed that he found the issue from what the code was giving. Got it to fire up again. However, did not stick around long enough to let it run a whole cycle. No longer than having him be driving down the street, the furnace stopped working again dropping a different code. At this point I am not too upset because I understand there will be human error in a whole system install. We call again and are told that a tech can't come back until 2 days later. That is what was disappointing. Something to note, the install was on a Friday. My comment is: A company should not do installs if they cannot support the customer for the next 48 hours to make sure the system gets up and running on its own no matter how many times they need to come back and make it right. Perhaps Peterman Brothers need to have a no install on Friday rule so that there can be adequate customer service when there installers install a system wrong. Extremely disappointed and will not use Peterman Brothers again for sure. My house is cold which makes it even harder to deal with. I paid the full $10,000 up front to have this kind of service? They need to re-think their priority levels on who gets serviced first.
Description of Work: Had Furnace and A/C replaced

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
1.0
punctuality
3.0

$10,000

Chris T.
03/2022
5.0
plumbing
  + -1 more
The service was great . Very good company, very reputable. The men who came was really nice and considerate. We had good experience.
Description of Work: clean out a sewer , installed new tub
Rating CategoryRating out of 5
Yes, I recommend this pro

Shawn K.
01/2022
5.0
heating & air conditioning/hvac
  + -1 more
Their service is great, never had a problem with them. pricing are good, definitely reasonable, excellent and professional technicians.
Description of Work: Air conditioning system maintenance and services
Rating CategoryRating out of 5
Yes, I recommend this pro

Molly M.
11/2021
1.0
heating & air conditioning/hvac
  + -1 more
The system was installed 6 month ago and I have had to have them out for repairs 4 times. Currently the system is not working. Also have reached out to the Peterman brothers to discuss this issue and no response.
Description of Work: Install new HVAC system

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$18,000

Response from Peterman Heating, Cooling & Plumbing Inc.
[Member Name Removed], thank you for working with our Customer Experience Coordinator recently to resolve the concerns you had. We are pleased to be able to clear up any issues as well as use the situation to better educate our technicians. As discussed, the proper managers have been made aware as well. If there is anything we can do further contact us at customercare@petermanhvac.com Sincerely, Peterman Brothers

Audra M.
10/2021
5.0
heating & air conditioning/hvac
  + -1 more
They are Fantastic. Their people are really great
Description of Work: Put in New Air Conditioning
Rating CategoryRating out of 5
Yes, I recommend this pro
$8,500

Wanda S.
09/2021
4.0
plumbing
  + -1 more
They were on time, itemized everything and gave me option.
Description of Work: They fixed my toilet and put a new bathroom faucet.
Rating CategoryRating out of 5
Yes, I recommend this pro

Tim G.
07/2021
1.0
plumbing
  + -1 more
Their prices are astronomical! They also charged an 85$ fee just for the privilege of hearing how astronomical their prices are! My wife, who made the appointment, was under the impression that they were going to diagnose what was wrong with our slow drain for 85$, but no. They also want to charge $400 to install a toilet that WE provide! It takes less than an hour to install a toilet, so their price per hour is roughly $400! I would not recommend letting these people in your home. They must charge people for quotes because they know how few will follow through after hearing their absurd prices!
Description of Work: Fee charged for a quote. Prices so astronomical the quote must be how they make money.

Rating CategoryRating out of 5
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$85

RON & DEBBIE C.
07/2021
5.0
heating & air conditioning/hvac
  + -1 more
They were very good. The company train their people very well and very knowledgeable.
Description of Work: They install A/C
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Peterman Heating, Cooling & Plumbing Inc.
We are so grateful to hear that you had a good experience with our team! At Peterman, training is our top priority, so every homeowner has access to the most qualified technicians in the state! Sincerely, Peterman Brothers Heating, Cooling, and Plumbing, Inc.

Scott S.
05/2021
5.0
plumbing, water heater repair, water softeners
  + 1 more
Codie was very professional and explained everything he did. Would highly recommend him!!
Description of Work: Maintenance check on plumbing

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Peterman Heating, Cooling & Plumbing Inc.
[Member Name Removed], thank you so much for your kind feedback on your visit with Cody! Our technicians love what they do and really enjoy when homeowners are interested in learning more about the work we perform. Sincerely, Peterman Heating, Cooling, and Plumbing, Inc.

ron S.
03/2021
5.0
heating & air conditioning/hvac
  + -1 more
They did a great job, I give highest rating for their responsiveness and professionalism. The price was very reasonable.
Description of Work: Routine maintenance of the air conditioning system
Rating CategoryRating out of 5
Yes, I recommend this pro
$100

NORMA JEAN B.
09/2020
5.0
heating & air conditioning/hvac
  + -1 more
They have been excellent and I would highly recommend them. They go above and beyond and I would definitely hire them again.
Description of Work: I have been using them for 4 or 5 years. They check my HVAC system twice a year.
Rating CategoryRating out of 5
Yes, I recommend this pro

LYNDA O.
07/2020
5.0
plumbing
  + -1 more
They were top notch, they were very professional, they were quick, they cleansed up after themselves and they were informative, answers all my questions clearly and completely.
Description of Work: They repaired the leak under my sink.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Peterman Heating, Cooling & Plumbing Inc.
Dear Ms. [Member Name Removed], Thank you for your positive comments. I am so glad to hear that you are satisfied with our service! Call us if there is anything we can help you with in the future. We have 24/7 emergency service. Thanks again! Sincerely, Peterman Heating, Cooling & Plumbing, Inc.

SAUL L.
01/2020
5.0
heating & air conditioning/hvac
  + -1 more
They did a phenomenal job in every way. The installation was excellent but their follow up was even better. They were extremely professional and we would highly recommend them.
Description of Work: They installed an HVAC system in our home.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Peterman Heating, Cooling & Plumbing Inc.
Mr. [Member Name Removed], Thank you for giving us a perfect rating and for recommending our business to other customers. I'm sure our staff enjoyed taking care of you and your household. Also, thank you for being a member. If you need anything else, please let us know. Take care! Sincerely, Peterman Heating, Cooling & Plumbing, Inc.

MAX S.
10/2019
5.0
heating & air conditioning/hvac
  + -1 more
It was very good, they did a nice job and Ii was very satisfied. The pricing was very reasonable, they were very efficient and did a good work.
Description of Work: They check our air conditioning unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Peterman Heating, Cooling & Plumbing Inc.
Mr. [Member Name Removed], Thank you for recommending our business to others here on Angie's List and for your business! We hope that you continue to recommend us by referring us to other people. Don't forget that as a member (you are a Gold member) that we will give you a $25 VISA gift card anytime you refer us to someone! (Make sure that they mention your name!) Call us if there is anything we can help you with in the future. We are happy to hear that we did a good job! Thanks again! Sincerely, -Jaclyn Peterman Heating, Cooling, and Plumbing, Inc.

Griffin R.
07/2019
2.0
plumbing, water softeners
  + 0 more
Service and responsiveness was great. The issue was the price. They charged well over what I paid for the water softener itself just to install it. Total charges came to well over $500 and that was after I (rather forcibly) asked for a reduction in price because I felt the initial estimate was outrageous. For them to charge what they did for a simple water softener installation when there was already a rough in and connections to the home available was totally unacceptable. The technician was fine enough to work with and professional, I give him credit for that. But I do not recommend using them based simply on the price for services performed.
Description of Work: Water softener installation

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$550

Response from Peterman Heating, Cooling & Plumbing Inc.
Mr. [Member Name Removed], Thank you for sharing your feedback. We pride ourselves on excellent service & promptness to our customers and hiring the best team of plumbers in the industry. We always stand behind our high quality of work. I'm sorry to hear you are not pleased with the cost of your installation. Our policy is to provide all of our customers with upfront pricing before moving forward with any work. I would be happy to discuss this further with you. I can be reached directly at 317-884-9430 Sincerely, Karla Hainley Customer Assurance Specialist.

Jim Y.
07/2019
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Excellent service!! They also completed an HVAC and plumbing inspections. They identified a few issues that we will need to have fixed soon. I signed up for their service package and they will be my go to company on all future issues we have. Thanks for taking care of us.
Description of Work: Garbage disposal

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Peterman Heating, Cooling & Plumbing Inc.
Mr. [Member Name Removed], Thank you for taking a few minutes to review our company. We are so blessed to have so many great customers. Please remember as a Titanium Member, (which you are,) that anytime you refer our company to a friend or family member that you will receive a $25 VISA gift card! (Make sure that they mention your name!) Call us if there is anything we can help you with in the future. If there is ever anything we can do to provide better service, feel free to reach out to us. Have a great day. Sincerely, Peterman Heating, Cooling & Plumbing, Inc.

Contact information

5240 Commerce Cir, Indianapolis, IN 46237

http://www.petermanhvac.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
Yes
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Drain Cleaning,
Air Duct Cleaning,
Water Heaters,
Water Filtration and Softening,
Wells and Pumps,
Dryer Vent Cleaning,
Sewer Cleaning,
Natural Gas Lines,
Drain Pipe Installation,
Insulation

FAQ

Peterman Heating, Cooling & Plumbing Inc. is currently rated 4.7 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Peterman Heating, Cooling & Plumbing Inc. accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Peterman Heating, Cooling & Plumbing Inc. offers free project estimates.
Yes, Peterman Heating, Cooling & Plumbing Inc. offers eco-friendly accreditations.
No, Peterman Heating, Cooling & Plumbing Inc. does not offer a senior discount.
Yes, Peterman Heating, Cooling & Plumbing Inc. offers emergency services.
Yes, Peterman Heating, Cooling & Plumbing Inc. offers warranties.
Peterman Heating, Cooling & Plumbing Inc. offers the following services: Residential & commercial sales, installation, & repair - HVAC, plumbing, leak detection, dryer vent, duct, drain cleaning & water heater.
Oil furnace & radiant floor heat.

Contact information

5240 Commerce Cir, Indianapolis, IN 46237

http://www.petermanhvac.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day