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PC Computer Guy

Computer Repair, Computer Training, Internet Service,

About us

Owner operated. Free tech Tips via PcComputerGuy Website as well as WIBC and WTHR Interviews. In business 14 years providing high quality service at very competitive rates for all things tech, computer repairs, Voice over IP Phone systems, building a relationship with our clients. Residential & Commercial services; On-Site, Remote Access and Drop-Off options.

Business highlights

18 years of trusted experience
Emergency Services Offered

Services we offer

Maintenance of computer, hardware, software/firmware, virus removal, installation of software, design & purchase of custom pcs, computer education, networking, TV, Hosted VoiP Phone Systems, networking & website construction. Remote Access, Drop-Off (by appointment) or On-Site work. Residential and Business Services. Free Tech Tips available on our website as well as WIBC and WTHR interviews

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

5.0222 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
97%
4
1%
3
0%
2
0%
1
1%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 51-75 of 222 reviews

LOUISE B.
12/2015
5.0
computer repair
  + -1 more
Nick was able to get the drivers installed, and clean up my laptop from the malware problem. He had me test it and then followed up me again the following day to make sure everything was working fine (and it was).
Description of Work: Nick remoted in to my laptop to figure out why I couldn't install a driver for a printer. I had malware previously on my laptop which was removed but I was still having a problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Elizabeth B.
06/2015
5.0
computer repair
  + -1 more
Scheduling went smoothly. Nick arrived on time the day of the appointment. He figured out what was going on right away. He asked questions about my computer use and made some good recommendations for solutions. I have had no problems since then. I will definitely use PC Computer Guy again.
Description of Work: Tweaked my laptops and printer, resolved some problems, recommended solutions.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

TOM M.
04/2015
5.0
computer repair, internet service
  + 0 more
Zack was very pleasant, friendly, knowledgable and quick, all while responding to my many questions - I've talked to Nick on the phone...he's good, too - it's an excellent company that seems to do everything well - I understand that everything is not always retrievable from a corrupt hard drive - I don't blame Zack/Nick - they tried everything to retrieve all the iTunes music - I'll use them again - I see no reason why anyone would be dissatisfied with PC Computer Guy - HIGHLY RECOMMENDED
Description of Work: Set-up new PC computer, transferred old files/photos to new computer from bad drive on old computer...all except 4000 uploaded songs from/to iTunes - many hours of recording and editing lost - installed new router to bring wi-fi up to the speed it should be - much closer to wired speed now - this price includes two visits and the new router

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$380

Thomas T.
04/2015
5.0
computer repair
  + -1 more
High praise for Nick and his ability to quickly understand my needs and take care of business. He is extremely capable and professional.
Description of Work: Assisted with setting up new Outlook and transferring info from old to new service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

BILL B.
04/2015
5.0
computer repair
  + -1 more
Nick was prompt, professional and knowledgeable and I would definitely use his services again as well as recommend same here. We had some down time waiting on file transfers and I kept him busy with lots of questions for advice on everything from anti-virus software to telecommunications services and he gave great advice for all.
Description of Work: repaired an issue with my desktop computer and then did a transfer of documents from desktop to laptop as a back up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

MOMIR P.
03/2015
5.0
computer repair
  + -1 more
I dropped off the computer and one week later they brought the computer back to my house. He explained some of the problems that had been occurring with my computer. He then installed and setup the wireless system for the house. Everything with the computer has been fixed and it is now working smoothly.
Description of Work: Installed more RAM on the computer and also wireless system on the computer. Repaired a problem with the CPU. Deleted malware on the computer. Repaired several issues with software programs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

NANCY M.
03/2015
5.0
computer repair
  + -1 more
Unfortunately shortly after Nick's departure my computer began to exhibit the same problem. I already felt that replacing it was the best answer for me but wanted to try his fix first. I called his office and told them to order the new computer tower and printer. They did so and within a few days returned to set up my new system and coach me in how to use it. I have been thrilled with the new system and Nick's response to me and my problem. I have used Nick' services in the past and plan to continue to do so in the future. Everyone at PC Computer Guy is friendly, helpful and knowledgeable.
Description of Work: My computer stopped functioning. Nick came out within 24hrs of my call to them and tried to get it working again. He evaluated my entire system and talked about all the types of fixes I could have done, as well as pricing and timing. Since he was able to get the system running I opted to see how it would do.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

David G.
02/2015
5.0
computer repair
  + -1 more
purchased the Angie deal for 2 hours of on site computer service. Exceeded expectations in every way!
Description of Work: got rid of pop ups and viruses, increased internet speed, changed wireless code and security.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

PHILIP S.
01/2015
5.0
camera repair, computer repair
  + 0 more
Perfect. Nick answered my questions while he was working. He explained carefully on a non-technical level that I understood.
Description of Work: fixed wifi, evaluated old pc, transferred all my docs from old pc to laptop, advised on secure recycling of old pc, provided and installed Internet security software, downloaded and explained programs to digitize LPS and CDs. Answered my questions about wifi connectivity to TV. Explained and demonstrated how to transfer photos and music back/from pc to phone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Response from PC Computer Guy
It was a pleasure working with you! I hope all is well and the Wifi is behaving itself. Thanks again for everything.

Ginny C.
01/2015
5.0
computer repair, web designers
  + 0 more
I am self-employed and work out of my home. Hence, I do not have an IT department to help me when my comptuers malfunction. Nick comes to my house when I need big assistance but most the time can resolve my issues remotely with access to my computer. He is very knowledgable and helpful - he knows his stuff. Even his website it a great place to find information or opinion on computer issues, purchases, etc. I would highly recommend Nick.
Description of Work: He set all my devices up with IMAP email, retreived info off a dead computer, installed Office.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$245

STEVE K.
11/2014
5.0
computer repair
  + -1 more
Everything went great. Took 1 1/2 hours. Answered all of my questions in detail. Installed an Malware removal program on my computer and showed me how to use it. Explained everything he was doing along with way. Computer now is fast and runs great.
Description of Work: PC basically stopped working due to MalWare and other issues. Nick removed the MalWare, scanned everything, updated a Driver, and made various adjustments.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

JUDY & RICK N.
11/2014
5.0
computer repair
  + -1 more
It was well-worth the cost. Everyone is up and running, and it has all been great.
Description of Work: He set up our new computer and synched our phones, tablets, and printer with the computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Missy V.
10/2014
5.0
computer repair
  + -1 more
as I said, he remotely cleaned my PC...which was getting infested w/ junk / pop-ups / slow , etc...took him all of less than an hour and he did it all remotely from his computer. It was easy paying him, as well...via PAYPAL! Can't ask for anything more. LOVE NICK and his assistant, JEWEL!
Description of Work: cleaned up my PC remotely. I've used Nick / PC Computer Guy exclusively since 2008..when I found him online via the ? yellow pages ? ...I actually don't remember. BUT.....he's the best. VERY responsive; very knowledgeable; very thorough. I've referred him out to several colleagues/friends and they all agree and continue to use his services, as well. USE PC COMPUTER GUY for any/all of your computer "issues"/challenges or....he's "SPOT ON" !!!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

JENNIFER W.
09/2014
5.0
computer repair
  + -1 more
It went great! Nick took care of each and every issue we had, and in a timely manner. He knew the exact solution for each item we discussed. Very knowledgeable on every issue. I would highly recommend him.
Description of Work: He set up a backup system for our small business. He also diagnosed and corrected a few issues that 2 of our computers were having. He advised us on what we need for a new pc. He also got rid of a virus on one of the computers. He installed antivirus on 5 pcs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Jeffrey E.
09/2014
5.0
computer repair
  + -1 more
If I had to describe the experience in one word it would be "Excellent" Nick (the owner) is extremely knowledgeable, very professional and most of all he is building his business on honesty and integrity. I completely trust Nick's recommendations and work. I am thrilled with the equipment and service he provided. I'm so thankful that I now have the "Guy" I can call when I have a computer issue that I can trust! No more Geeks for me!
Description of Work: Provided and installed new computer system. Recovered data from hard drive of old computer that had crashed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Anne B.
08/2014
5.0
computer repair
  + -1 more
PC had a virus and hard disk was not provisioned properly. PC now running great. Work was completed timely.
Description of Work: PC repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

SUSAN N.
07/2014
5.0
computer repair
  + -1 more
It went well. Nick is very professional and trustworthy. He has worked at our office and has the confidence of those who have used him.
Description of Work: Fixed a problem of connecting a wireless printer to a new laptop, and checked laptop to make sure everything was set up correctly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from PC Computer Guy
Thank you very much for taking the time to post a review on our services. It was and always is a pleasure to work with you as well as everyone at the office. Cheers!

Lillian S.
05/2014
5.0
computer repair
  + -1 more
He showed up on time..he was dressed professionally, he was friendly and went right to work. He removed several problems, virus stuff etc. He also gave me some tips on my computer so this wouldn't happen again. He was very knowlegable and likeable. I would definitey use him again and recommend him to my friends. He came to my home and I didn't have to take my pc anywhere.
Description of Work: I had numerous problems with my computer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from PC Computer Guy
Thank you [Removed Member Name] for taking the time to write a review for us! And thank you and your son for the great conversation and information during our visit. Best wishes to you and your family and should you need us again in the future, you know where to find us!

Ed H.
05/2014
5.0
computer repair
  + -1 more
.Nick arrived by appointment on time.I was having screen display issues.He cleaned up the desktop icon problems I had pointed out.He fixed the Widows start menu and optimized start up. He noted that the hard drive was running slow. He loaded romote access so he could do some work without having to visit.He did his usual good job of explaining what he was doing.
Description of Work: Fixed Windows Start menu.Optimized startup.Cleaned up desktop icons.Loaded remote access.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from PC Computer Guy
Hi (removed member name), I just wanted to thank you for taking the time to post a review of your experience with us. Feedback like this is very important to the success of our business. I'm glad things are still working well! It was great to work with you and whenever you need us again - we're here for you.

JACK H.
05/2014
5.0
computer repair
  + -1 more
He responded to us quickly. He is very knowledgable and professional. He showed up on time for the appointment. We had a follow up problem that he was able to addressed by phone.
Description of Work: Nicholas installed a new hard drive and transferred files from the old hard drive.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from PC Computer Guy
Hi [Removed Member Name], thank you for your business and for the great review. I know it takes time out of your day to post this but we really appreciate sharing your experience with other users! I'm glad the hard drive is still running well. Best Wishes!

Dennis D.
05/2014
5.0
computer repair
  + -1 more
I worked with Nick Ellis and he is excellent. He knows the technology and he explains in layman’s terms. He comes to your home to work on the computer.
Description of Work: We've used this company for 5 or 6 years for our Windows computers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from PC Computer Guy
Hi [Removed Member Name], thank you for taking the time to post this review for our company. It has been a pleasure working with you over the past 6+ years and we look forward to many more years providing support for all your IT needs. Our best to your wife and here's hoping your Cubs have a good year (although not better than the Dodgers!)

MAURINE T.
04/2014
5.0
computer repair
  + -1 more
First, Nick arrived slightly earlier than scheduled, after calling us to make sure that we were ready for him then. He took the list of tasks that my husband handed him and got to work, first on my computer. When that was finished, he tried (as my husband had the night before) to install Windows 7 on my husband's main computer. The first hard drive in that computer refused to accept Windows 7. Nick completely wiped all data from that hard drive, but it still wouldn't load Windows 7. He and my husband gave up on that hard drive, so Nick took that computer home over the weekend to replace that hard drive with one that he had available. Windows 7 loaded onto that drive successfully. Nick advised my husband about how to set up that computer as my husband wanted. Lastly, Nick installed a Linux operating system on my husband's second computer, so that my husband could become competent with that operating system as well as he is with Windows. Nick is VERY knowledgeable about computers--hardware and software--and answered any questions that we had. He worked efficiently and carefully. Nick is now our go-to person for any computer problems we may have, and we will highly recommend him to friends and acquaintences.
Description of Work: We have 3 desktop computers. When Microsoft abandoned Windows XP, we had to upgrade to newer operating systems for each. Nick was able to restore all my settings for Firefox and fixed a few minor problems that I had. For my husband's main computer, Nick had to replace the primary hard drive with a used one that he had and installed the new operating system on it. For my husband's second computer, Nick installed a Linux operating system. Nick got all 3 computers working as perfectly as possible.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Georgiane D.
04/2014
5.0
computer repair
  + -1 more
The service I received repairing my laptop from PC Computer Guy was good. The service provided was immediate. PCG explained everything performed on my unit thoroughly and made recommendations for improved performance. I was hesitant to go to someone I knew nothing about but figured I would try my first recommendation through Angie's List. Glad I did. If the need would arise, I would go back to the PC Computer Guy.
Description of Work: Cleaned up my laptop.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Susan U Z.
02/2014
5.0
computer repair
  + -1 more
Nick was on time,friendly, and very competent. We had many things wrong with our computer, primarily because of the shoddy work done by other computer "experts." Nick was able to quickly (and I do mean quickly) resolve every single problem we had. He was very patient in explaining what he was doing and in dealing with our lack of knowledge of computers. NIck also suggested several changes which would make our computer run better, faster, and safer. He is very efficient and committed to resolving all problems with our computer. We are thrilled to find someone whom we can trust and who is so competent in his work. We would give him an A+ for every single aspect of our experience with him and would highly recommend him to our friends. After years of dealing with computer problems and so called "experts" who were less than helpful, we feel extremely lucky to find Nick. His charges are very reasonable ($65 per hour) and you will get so much more than you expect for what you pay.
Description of Work: Computer Repair. We had multiple problems with our computer (8 different issues) and Nick resolved each problem with amazing speed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

DALE F.
02/2014
5.0
computer repair
  + -1 more
He was soooo patient. He changed my Internet home page - he solved problems with a couple other things. He did all this over the phone. He was patient, gentle, & a kind voice. When I told him I was sorry for being so dumb, he made me feel ok about my asking more dumb questions.
Description of Work: Solved some issues that most computer people can probably solve, but I'm not computer savvy.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Response from PC Computer Guy
Thank you and everyone for the kind reviews. We do strive to make sure everyone is well taken care of, and truly appreciate all the kind words. We check often on Angie's List and really appreciate the time people take to share the word. Have a good week!

Contact information

4601 Bertrand Rd, Indianapolis, IN 46222

http://www.pccomputerguy.com

Service hours

Sunday:
Closed
Monday:
11:00 AM - 7:00 PM
Tuesday:
11:00 AM - 7:00 PM
Wednesday:
11:00 AM - 7:00 PM
Thursday:
11:00 AM - 7:00 PM
Friday:
11:00 AM - 7:00 PM
Saturday:
12:00 PM - 2:00 PM

Licensing

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Computer Repair,
Computer Training,
Internet Service,
Camera Repair,
Office Equipment Repair,
Website Design & Development,
Stereo and Home Theater Systems,
Phone Sales,
Computer Sales

FAQ

PC Computer Guy is currently rated 5 overall out of 5.

Sunday: Closed

Monday: 11:00 AM - 7:00 PM

Tuesday: 11:00 AM - 7:00 PM

Wednesday: 11:00 AM - 7:00 PM

Thursday: 11:00 AM - 7:00 PM

Friday: 11:00 AM - 7:00 PM

Saturday: 12:00 PM - 2:00 PM

PC Computer Guy accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, PC Computer Guy offers free project estimates.
No, PC Computer Guy does not offer eco-friendly accreditations.
No, PC Computer Guy does not offer a senior discount.
Yes, PC Computer Guy offers emergency services.
Yes, PC Computer Guy offers warranties.
PC Computer Guy offers the following services: Maintenance of computer, hardware, software/firmware, virus removal, installation of software, design & purchase of custom pcs, computer education, networking, TV, Hosted VoiP Phone Systems, networking & website construction. Remote Access, Drop-Off (by appointment) or On-Site work. Residential and Business Services. Free Tech Tips available on our website as well as WIBC and WTHR interviews

Contact information

4601 Bertrand Rd, Indianapolis, IN 46222

http://www.pccomputerguy.com

Service hours

Sunday:
Closed
Monday:
11:00 AM - 7:00 PM
Tuesday:
11:00 AM - 7:00 PM
Wednesday:
11:00 AM - 7:00 PM
Thursday:
11:00 AM - 7:00 PM
Friday:
11:00 AM - 7:00 PM
Saturday:
12:00 PM - 2:00 PM