PATE'S POOL SERVICE & SUPPLY CO INC

Description of Work: THEY MAINTAINED THE POOL PRIOR TO USE MOVING IN. THEY OPENED THE POOL FOR US. THEY WERE SUPPOSED TO COME BACK IN A WEEK TO SHOW US HOW TO TAKE CARE OF THE POOL SO THAT WE WOULD BE ABLE TO USE IT BY MEMORIAL DAY WEEKEND. I KEPT CALLING TO GET THEM TO COME BACK OUT FOR A MONTH BEFORE THE HOLIDAY WEEKEND. THEY CALLED THE FRIDAY BEFORE AND PROMISED TO SHOW, BUT NEVER DID AND NEVER RETURNED MY PHONE CALLS AFTER THAT.

Description of Work: REPAIRS, ANNUAL POOL SERVICE, INSTALLATION OF MINERAL SYSTEM AND POOL CLOSING. PRICE GIVEN IS AN ESTIMATE.

Description of Work: WE HAVE USED THIS COMPANY TO OPEN AND CLOSE OUR INGROUND POOL FOR SEVERAL YEARS. THIS YEAR THEY INSTALLED A USED HEATER THAT WE PURCHASED FROM A FRIEND WHO WAS FILLING IN HIS POOL BUT HAD A RELATIVELY NEW HEATER. THEY WENT AND GOT THE HEATER AT THE PREVIOUS OWNER'S HOME, TRANSPORTED IT TO OURS, AND INSTALLED IT.

Description of Work: THE PUMP WAS RAPIDLY CYCLING OFF AND ON MY GREAT LAKES HOT TUB. INITIAL PHONE CONTACT SEEMED FAVORABLE, SERVICE MANAGER STEVE TOLD ME TO LOOK FOR AN ARCING PROBLEM, BLACKENED WIRES- WHICH TURNED OUT TO BE CORRECT- AT THE CONNECTOR TO THE PUMP. HE SAID HE WOULD PUT ME ON THE SCHEDULE OUT ABOUT 1 1/2 WEEKS, OR FIT ME IN SOONER IF POSSIBLE. IT TURNS OUT I WAS NOT PUT ON THE SCHEDULE, AND I HAD TO MAKE SEVERAL MORE PHONE CALLS TO EVENTUALLY GET SOMEONE OUT. THE PERSON WHO CAME OUT WAS OBVIOUSLY IN A HURRY (WAS ONLY THERE 20 MINUTES), ONLY INTERESTED IN REPLACING THE BURNT WIRE AND CONNECTOR, AND DID NO FURTHER DIAGNOSIS IN SPITE OF MY REPEATED REQUESTS. THE 'REPAIR' LASTED LESS THAN 24 HRS BEFORE IT STARTED CYCLING AGAIN. I WAS TOLD IT WOULD BE ANOTHER TWO WEEKS BEFORE THEY COULD COME OUT AGAIN.