Overhead Door Co of Indianapolis & Muncie

Great. Paul provided advice regarding easy periodic maintenance that we could do ourselves. We wouldn't have known what to do, or what products to use, without his advice.

THEY DID WELL ON THE INSTALLATION, ESPECIALLY ON THE ENTRY DOOR. WE DIDN'T HAVE A FINISHED GARAGE, SO THEY PUT THE TRIM ON FOR US, IT LOOKS REALLY NICE.

I DIDN'T FEEL THEY GAVE ME ADEQUATE INFORMATION REGARDING PRICING AND SERVICE.

SERVICE MAN WAS DRESSED IN DIRTY SHIRT. WAS NOT CALLED IN ADVANCE BEFORE THEY ARRIVED TO DO SERVICE. WORKER PERFORMED JOB QUICK AND EFFICIENTLY.

I CALLED TO REPLACE THE REMOTE AND WAS BOUNCED BACK AND FORTH FROM PARTS TO SALES. ULTIMATELY, I WAS TOLD SOMEONE WOULD HAVE TO COME LOOK AT THE UNIT. I HAD NOT MOVED INTO THE HOME YET, AND IT WAS GOING TO BE A WEEK BEFORE SOMEONE COULD COME OUT. THEY GAVE ME A 4 HOUR TIME FRAME FOR ARRIVAL. I WAITED AT THE NEW HOME FROM 12PM TO 4PM. NO ONE HAD SHOWN UP AT 4:30PM. I CALLED AND WAS TOLD HE WAS RUNNING LATE AND WOULD BE THERE SOON. AT 5PM HE STILL HAD NOT SHOWN UP. I CALLED AGAIN. AT 5:30PM, I CALLED AGAIN AND THE SALESMAN CALLED BACK. HE SAID IT WAS THE END OF THE DAY AND I REALLY DIDN'T NEED HIM TO COME CHECK THE MODEL NUMBER ON THE UNIT THAT I COULD GET UP ON A LADDER AS EASILY AS HE COULD. I CALLED FOR THE MANAGER AND HE WAS OUT. I SPOKE TO THE SALES MANAGER. SHE APOLOGIZED AND SAID THE MANAGER WOULD CALL ME THE NEXT DAY. THIS WOULD MEAN MORE SCHEDULING AND MORE TIME. HE TRIED ONCE AND MISSED ME. I CALLED NORTHSIDE GARAGE THE NEXT DAY and HAD THE WORK DONE THAT AFTERNOON.

THE REP. HE WAS FRIENDLY BUT HE DID NOT CRAWL UP INTO THE ATTIC. THIS PUT ME OFF A BIT AS I HAVE A WHOLE HOUSE FAN IN MY ATTIC THAT HE NEVER SAW. ADDITIONALLY, HE NEVER SPOKE ABOUT ALL THE VENTS IN THE ATTIC AND HOW THEY WOULD BE TAKEN CARE OF. I JUST GOT THE FEELING INSULATION WOULD BE BLOWN OVER EVERYTHING, VENTS, FAN ETC. SO I WOULDN'T EVEN BE ABLE TO USE MY FAN ANYMORE.

THEY HAD A REPAIR PERSON AT MY HOUSE WITHIN 30 MINUTES. HE WAS GOOD ABOUT EXPLAINING THINGS. HE PERFORMED ALL THE WORK AND THE DOOR HAS BEEN WORKING GREAT EVER SINCE THE SERVICE CALL.

FIRST ONE MAN CAME TO EVALUATE OUR OLD DOOR. IT WAS NOT REPAIRABLE. HE WAS EXTREMELY POLITE AND PROFESSIONAL. HE ANSWERED ALL MY QUESTIONS AND ARRANGED FOR THE NEW DOOR. TWO MEN CAME EXACTLY WHEN THEY SAID AND QUICKLY INSTALLED THE NEW DOOR AND LOADED UP THE OLD DOOR TO TAKE AWAY. VERY POLITE AND PROFESSIONAL AGAIN. VERY EFFICIENT.

AFTER EXPLAINING A EXTRA CHARGE FOR SUNDAY SERVICE 3 TIMES---IT APPEARED HE WAS NOT GOING TO DO THE JOB. HE DID COME AND DO THE JOB.

INSTALLERS DID INSTALL GARAGE DOOR ON DATE PROMISED, AND REMOVED OLD DOOR. HOWEVER, LEFT TRASH, BOLTS, and CIGARETTE BUTTS IN DRIVEWAY FOR ME TO CLEAN UP.

REPAIRMAN, , CAME TO MY HOME WHEN SCHEDULED AND REPLACED THE SPRINGS ON OUR GARAGE DOOR. HE WAS VERY FRIENDLY, PROFESSIONAL AND VERY NEAT. HE REPLACED THE SPRINGS VERY QUICKLY AND LEFT NO MESS TO BE CLEANED UP.

APPRECIATED THE CONVENIENCE OF GOING ON SATURDAY MORNING. WAS DIRECTED TO THE RIGHT PERSON RIGHT WHEN I WALKED IN THE DOOR. THE TECHNICIAN CHECKED MY OLD REMOTE AND DIAGNOSED A BAD SWITCH. HE THEN PROGRAMMED A NEW REMOTE FOR ME. THE WHOLE PROCESS TOOK ABOUT FIVE MINUTES. NO WAITING, AND EVERYONE WAS VERY NICE. I WILL PROBABLY CALL THEM WHEN I NEED A NEW DOOR OR OPENER.

I WAS HAPPY WITH THE WORK, BUT I HATE TO HAVE TO WORK WITH THIS COMPANY BECAUSE THEY WILL NOT WORK WITH YOUR SCHEDULE AT ALL. IF YOU CANNOT BE THERE DURING THE DAY THEY CHARGE TIME, AND A HALF TO SET A LATE AFTERNOON OR SATURDAY APPOINTMENT. I WOULD HIRE THEM AGAIN ONLY BECAUSE THEY HAVE WORKED ON THE DOORS BEFORE, AND I DON'T KNOW WHO ELSE TO CALL.

VERY PLEASED WITH SALES and INSTALLATION PROCESS.

THEY DID MAKE A REPAIR TO THE GARAGE DOOR OPENER. AFTER A FEW WEEKS, THE GARAGE DOOR FAILED ON US, AGAIN. THEY CAME BACK OUT TO TELL US THAT THE DOOR NEEDED TO BE REPLACED. I WAS UPSET BECAUSE THIS IS WHY THEY HAD COME OUT 2 WEEKS PRIOR, TO CHECK THAT. THIS MEANS 2 SERVICE CHARGE CALLS OUT TO MY HOUSE, WHICH COULD HAVE BEEN PREVENTED.

PROFESSIONAL. STORED DOORS 5 MONTHS AFTER ORDERED BECAUSE OUR REMODELING ON GARAGE WASN'T COMPLETE AND COULDN'T HAVE DOORS INSTALLED. WORKER INSTALLED DOORS FOR 5 HOURS IN 98 DEGREE HEAT, VERY HARD WORKER AND CLEANED ALL DEBRIS.

IT TOOK 3 TRIPS TO FINISH THE JOB AND ALL 3 INSTALLERS WERE GREAT, ESP THE 1ST MAN A VETERAN INSTALLER (I FORGOT HIS NAME!)

THEY WERE INTERESTED IN DOING THE JOB RIGHT, AND THEY DID A GOOD JOB. THEY ARE VERY KNOWLEDGEABLE.

I WAS A LITTLE FRUSTRATED BY THIS COMPANY'S INITIAL REFUSAL TO COVER THE PROBLEM UNDER WARRANTY BUT WAS ULTIMATELY CONVINCED THEY ARE CUSTOMER ORIENTED AFTER A CALL FROM THE GENERAL MANAGER.

MY CALL TO THEIR SERVICE NUMBER WAS ANSWERED BY A VERY PROFESSIONAL LADY, WITH THEIR ANSWERING SERVICE, WHO ASSURED ME A SERVICEMAN WOULD RETURN MY CALL WITHIN 20 MINUTES. FIVE MINUTES LATER, THE SERVICEMAN, GARY, CALLED ME BACK. I DESCRIBED MY PROBLEM AND HE LED ME THROUGH A STEP-BY-STEP PROCESS TO REPAIR THE DOOR MYSELF. HE WAS EXTREMELY PROFESSIONAL, AND SAVED ME A SIGNIFICANT AMOUNT OF MONEY FOR A SUNDAY SERVICE CALL. I REALIZE HE DID NOT HAVE TO DO THAT, AND COULD HAVE CHARGED ME FOR A CALL, BUT HE SAID HE WAS TRYING TO SAVE ME MONEY. I VERY MUCH APPRECIATE THEIR PROFESSIONALISM, AND WILL MOST CERTAINLY CALL THEM AGAIN.

VERY PROMPT, HAD EVERYTHING FIXED IN 30 MINUTES, AND VERY NICE.

IVE USED THIS COMPANY SEVERAL TIMES BEFORE and THEYVE ALWAYS BEEN RELIABLE, FAST TO RESPOND and EFFICIENT and THIS TIME WAS AN EXCEPTION. THEIR MOTTO IS "TODAY OR FREE" and THEY CAME OUT WITHIN HOURS OF CALLING EACH TIME. WORKERS WERE COURTEOUS and EXPLAINED.

TWO TRIPS TO FIX THE PROBLEM AND THEN THE THIRD FOR A NEW DOOR OPENER.

DID NOT CHARGE NIGHT-TIME DIFFERENTIAL. DID NOT TRY TO SELL ME A GARAGE DOOR. TOLD ME I DID NOT NEED ONE BECAUSE MINE WAS PERFECTLY GOOD. I JUST NEEDED A NEW OPENER. THEY WERE VERY HONEST.

ARRIVED WHEN THEY SAID THEY WOULD AND PERFORMED QUALITY WORK.