Orkin Pest Control

Josh came by to check out our issue and showed me that we don't have cockroaches after all. His recommendation was to do nothing, because the beetles don't cause any harm. I was very grateful, because he could have sold us something we thought we needed.

I have always used them. They are very good, Byran is excellent, he is my representative. In the scheme of having large companies of doing pest control they are very good. My person, Byran is very good at what he does.

Gary came out, surveyed the entire area and identified the problem: the gnats come in through the new screen doors. He also advised on some other issues. Despite spending quite a bit of time with us, he did not charge us anything.

I have been very disappointed in their service for a while. In the beginning I had a wonderful tech and then they transferred him and got another tech and it took him a while to get up to speed but he was wonderful and then he got injured. From that time on it has gone down hill very fast. Many techs( which I don't tolerate) and customer service has become a joke. Today was the last, for $108 to sit waiting for a tech and no call, then calling in to get the "brain dead " service rep saying "oh you were scheduled for service today" I said cancel my account. I am DONE!!

I used to bring them out every month but now they come in April, June, August and October. I guess I want all the prices to stay the same even after 40 years but we do. I'll use them until I'm gone. Normally, it's one person and the same person comes out unless she's on vacation. It takes about 40 minutes. They have a thing on their back for the spray so there's really nothing out there that they leave behind. She's got a brush so if there are cobwebs on my porch she will knock them down. It went fine. Sometimes she calls me and if I don't answer the phone, she will go ahead and do the job. If I need to talk to them I will go to the door but otherwise they go ahead and do the job. She will then send me an email with the bill. They always knock on the door but you don't have to be here.

I've been using them for 30 years. They are a good company. If they come out and spray and I see something later they come right out and spray again. They do a good job. They used to come in and spray the inside and out every time they come. I learned if you do the out you won't have any in the inside. I haven't had any problems with things inside in a long time. Normally they are doing the outside. The price used to be lower, but they went up some. They've been coming 30 to 40 years. The price is fine. Normally one person comes to complete the service. It takes 30 to 40 minutes. Sometimes I'm not even here. They always email your ticket. Sometimes I'm here and sometimes I'm not. They've been coming out a long time. They come out here and do a good job spraying. If I have a problem they will come back in here for free. One summer I was having a problem with bees that were swarming in my yard. They came out and took care of that. They have the times they come and spray, but if you need them again they will come back out and take care of you.

Went alright. Found a few dead mice. They had to come back after the second time to deal with ants, but have not seen any since.

He was very thorough, considerate, helpful and returned to deliver more sticky boards. What I liked best was he was available by his cell phone number and responded quickly whenever I called for service.

This is only the second time in six years we've had to have Orkin spray for ants. We get tiny black ants in our kitchen, but thankfully not often. We have them come out and do a one time application. Always punctual and professional. And obviously their product works. Would recommend this company to anyone needing pest control.

Earlier in year provider took care of interior insect infestation. Exterior services are now performed bi-weekly. No problems since. Serviceman is polite and professional. Well pleased with service!

They came right out and inspected. Found termites, set an appointment. Came at the3 approved time and completed the job.

The service went fine. The technician did what I was told they would do and I am happy about that.

They are thorough and if they come one day and there is still pests they will come the next day. Their employees are courteous and on time. They are just a great company.

I started a contract with Orkin in 2013 for 3 treatments. They treated for an ant problem and for carpenter bees around my home. I told them at the end of my contract I did not want to automatically continue treamtents with them so that I could have time to assess whether their treatments were effective. In February of 2014 they showed up to my home and treated anyways, leaving a bill on the door. I informed Orkin I would not be paying their bill as I had already told them I did not want to continue. In April I noticed that the carpenter bees were back again and asked Orkin to come spray one more time. They recommended they do 2 treatments so they could properly kill the larve too and I agreed. They have one more treatment to do, so we'll see then if they've been effective. The last time they were here they left muddy foot prints all over my deck that my wife had to clean up after they left. I'm not sure yet if I'll continue to use them in the future.

They did a fantastic job. If I have any problems they will come back free of charge. They never complain. The service tech is very nice and professional. He always does the job right.

They were very professional! I really liked them because after they left I saw another mouse and they came back immediately and took care of it.

I called the national number in the morning and the lady was very nice and helpful, and said that someone would be out that very afternoon to evaluate my situation. She quoted me a price for a full year of service at $249, and explained how it would work. I had agreed to go forward. About 2 hours later I received a call from the local office explaining that the national office was unaware that they did not have any available technicians for the afternoon and would I reschedule? We rescheduled for the following Friday afternoon. Friday came and the weather was bad. They called to tell me that they would not be able to get the trucks on the road due to weather, and that someone would call me back to reschedule. I waited and never received a call back from them, so have decided to move on and go with someone else. I figure if they cannot be reliable enough to reschedule with me after they were the ones to cancel twice (which I was fine with based on circumstances), this is probably not a provider I can expect to receive consistent service from in the future.

They were out within 2 days and determined the problem was carpenter ants. Options were explained and treatment recommendations made and a plan was determined. The treatments were started the next week. Not only did they treat for the carpenter ants nested in our tree but also treated in and around the house. We have noticed a marked decrease in the number of insects seen and no visible carpenter ants. They recommended treatments out side the home every other month for six months then quarterly as a maintenance/preventive.

There was no turn off, the guy was receptual. It is just that he said that he could not do anything that we weren't already doing. He was a great guy.

They did an excellent job. We don’t remember how much we spent on their services but we know it was reasonable. Their service was professional and the people treated us well. They seemed to do a good job and they were very knowledgeable.

The problem...one year of service was up this May and we were going to just let the service expire. However, the bimonthly service continued after the original year was up and an exterior application was performed while we were out of town this May (2013). We were unaware the latest application was happening, or that service was being extended beyond the original one year contract, at a cost of $92 per visit. The verbal discussion about the terms in the beginning never covered the fine print about the service automatically renewing. Yes, contractually, they have the right to bill me. Fine I thought...it's an automated scheduling/billing system, the tech messed up and didn't mention it, there was no notification that a new term of service was beginning and SURELY they'll see my point from a customer service perspective when I speak with them. The manager dismissively brushed me off...I was completely caught off guard by his complete lack of consideration about the matter, so I'm paraphrasing here. I was essentially told he would terminate future service - but wasn't going to do anything about the current problem and that the $92 bill stood. I think it's poor business to neglect mentioning an important term and burying it in the fine print (who reads the EULA's with software or their credit card's fine print!?), even shadier to not notify (or "remind," I suppose, assuming someone would ever read such a document in its entirety) someone they've used all of their prepaid service and new costs are being incurred...worse still the situation wasn't rectified, and the cherry on top was the manager's complete lack of empathy and tact in handling the situation. I certainly don't feel I owe Orkin for the last visit given their basic customer service oversights that caused the issue in the first place. Orkin, if you really insist and want to turn this over to collections, I'll pay it. Just know you'll be costing yourself a lot more bad publicity than the $92 you want to collect.

I called and they came out within 36 hours and it gave me a huge since of relief. They showed up on the early end of the 2 hour window they provided. That is always great.

.We bought a home that was very old and had been used as a rental then empty for some time. After moving in we found we had a serious problem with insects and even bugs. Our neighbor used Orkin so we tried them. They were great. Within 3 treatments the problem was completely gone! We do follow up treatments occasionally just to make sure the problems do not reoccur. I have tried nearly all over the counter pest products and nothing worked this well or this fast. They did great work and were fast and very polite

They are very good. I was paying for them to come out every month, but unfortunately the ants keep returning.

We were able to schedule an Orkin visit on the day of our call, and we were very satisfied with theiir extermination service.