Response from Mr Window Inc
In order to clarify a few of the statements contained in this review. Mr. Window does not charge for an estimate unless it's being used as a negotiation tool when buying or selling of a residence. Only then do we charge a fee which is then refunded in full if and when the homeowner purchases windows or doors from our company. The reason we do so, as does many of our competitors, is because we receive several of these calls each day from prospective buyers, sellers and realtors, for the sole purpose of negotiating the sale of a home and not to purchase product. Secondly, this member initially called asking us to send someone out to repair windows which were determined to need repair during a home inspection. Once our general manager explained that we do not perform this service the homeowner asked for an estimate to replace the windows. We then took her information, with the intention of returning her phone call within 24-hours, and we would have but she called us, bright and early the next morning, before we had the chance to return her call. If the member wouldn’t have become so upset, and hung up on the owner, we would have gladly provided her an estimate over the phone. Lastly, Mr. Window has earned Angie’s List Super Service Award for sixteen consecutive years and we’ve done so by providing excellent service to not only our customers but to prospective customers as well. We sincerely hope that anyone reading this member’s review will take under consideration the earlier reviews which show we’ve kept satisfied customers coming back as well as referring their friends, family, and neighbors to do business with Mr. Window. Note: The woman who called and requested the estimate said she was a member of Angie’s List however this review does not match the name or address of the member whose name under which the review was posted. We've brought this to the attention of Angie’s List since this would mean the review should be reclassified as a non-member review and, if they would have purchased from us, they would have received a discount that is only for actual Angie's List members.