Mr Window Inc

THE TWO INSTALLERS DID A GOOD JOB AND COMPLETED THE WORK IN 2 DAYS. THE INTERIOR WOODWORK WAS VERY GOOD, AND MY WIFE COMMENTED ON HOW THEY DID A GOOD JOB OF CLEANING UP AFTER THEMSELVES.

WE HAD AN APPOINTMENT WITH THEM AT 4:30 AT MY IN-LAW'S HOME WHICH I OWN. HE CALLED AT 4:30 AND ASKED IF I WAS THERE, HE KNEW THAT MY MOTHER-IN-LAW WAS HOME. HE SAID THAT IF I WASN'T THERE, HE WAS NOT GOING TO COME. I ARRIVED AT 4:31.

THEY TOOK MEASUREMENTS AND SAID THEY WOULD GET BACK TO ME WITH THE ESTIMATE. THEY WANTED MY HUSBAND AND I TO COME TO THEIR PLACE OF BUSINESS TO LOOK AT THE WINDOWS BEFORE THEY WOULD GIVE ME AN ESTIMATE. I HAD ALREADY DECIDED WHAT WINDOWS I WANTED AND DIDN'T NEED TO LOOK AT THEM. THAT WAS 4 WEEKS AGO AND WE HAVE NOT RECEIVED AN ESTIMATE. I WAS UNHAPPY THAT THEY WOULD NOT GIVE ME AN ESTIMATE WITHOUT GOING TO THEIR SHOP. ALSO IT SEEMED THAT THEY REALLY WANTED TO TALK TO MY HUSBAND. I AM GOING WITH ANOTHER COMPANY.

THE REPRESENTATIVE AND I DECIDED THAT MAYBE I SHOULD HAVE THE WINDOW REPAIRED INSTEAD OF REPLACED. THEY WERE PROMPT IN RETURNING MY CALL AND WERE VERY PROFESSIONAL. SINCE I DID NOT USE THIS COMPANY, THE ONLY CONTACT I HAD WITH THEM WAS ON THE PHONE.

MIKE, THE SIDING INSTALLER, IS VERY SKILLED AND GREAT WITH DETAIL WORK. HE WAS SHORT OF LABOR HELP FOR ABOUT A WEEK AND THERE WAS A COUPLE OF RAIN DAYS, BUT HE DID NOT SACRIFICE QUALITY WORK TO MEET A TIME SCHEDULE. THE JOB TOOK NEARLY THREE WEEKS, BUT THE WAIT WAS WORTH IT. THE DETAILED CRAFTSMANSHIP AND THE QUALITY OF MATERIALS REALLY LOOKS FIRST RATE. THE WINDOW CUT IN AND INSTALLATION, BY A WINDOW INSTALLER, IN THE KITCHEN REQUIRED AN ADJUSTMENT. THE DAY AFTER INSTALLATION THEY CAME OUT AND FIXED IT. THIS WINDOW MATCHES THE OTHER WINDOWS THEY INSTALLED A MONTH EARLIER ON THE REST OF THE HOUSE. MY WIFE AND I ARE VERY PLEASED WITH THE ADDED VALUE THAT MR WINDOW INC PROVIDED TO OUR HOME.

EVERY PHASE OF THIS SALE WAS A GOOD EXPERIENCE, FROM MY INITIAL PHONE CALL TO THEIR IN-HOME ESTIMATE. THEY WERE NOT PUSHY OR OVERLY AGGRESSIVE. THEY EVEN CAME OUT A SECOND TIME TO CLARIFY SOME POINTS. THEY DID THE JOB WITHIN A FEW WEEKS. I WAS VERY IMPRESSED WHEN THEY DID THE WORK, IN THAT THEY SENT OUT FOUR INSTALLERS SO THEY COULD DO OUR WHOLE HOUSE IN ONE DAY. MY NEIGHBOR HAD BEEN HAPPY WITH THIS COMPANY AND THEIR WINDOWS SO HE RECOMMENDED THEM TO ME.

THEIR ESTIMATE PROCESS IS EXCELLENT! MITCH, WHO CAME OUT TO MEASURE, LET ME KNOW THAT ALL OF THE UGLY METAL FRAMING WOULD BE REPLACED WITH WOOD. I AM REAL HAPPY WITH THEM. I THINK THE PRICE IS GREAT. THE PEOPLE IN THE OFFICE ARE GREAT. SHANE SENT ME A LETTER WITH CONTACT INFORMATION FOR AFTER HOURS AS WELL. I WAS QUITE IMPRESSED WITH HIM. I RECEIVED A $100 DISCOUNT FOR BEING AN ANGIE'S LIST MEMBER. I HAD A SMALL REPAIR ISSUE, WHICH AFTER BEING IN CONTACT WITH THE COMPANY MADE APPROPRIATE REPAIR. THE FINAL RESULTS TURNED OUT BEAUTIFUL. THE WINDOW ARE PRETTIER THAN I EXPECTED THEM TO BE.

THE CREW WAS VERY POLITE AND RESPECTFUL. THEY KEPT ME INVOLVED IN ANY DECISION MAKING PROCESS THEY HAD AND HONORED MY OPINIONS. MICK WIDMEYER, THE OWNER, CAME BY WHILE THE CREW WAS HERE AND AFTERWARDS TO ENSURE THE WORK WAS DONE SATISFACTORILY. HE WENT BEYOND HIS SCOPE OF WORK BY REPLACING TRIM THAT HAD BEEN BROKEN BEFORE HE AND HIS MEN GOT HERE, AT NO CHARGE. WHEN THEY FOUND THE WOOD HAD ROTTED UNDERNEATH THE BAY WINDOW, THEY WENT TO LOWES, BOUGHT NEW WOOD, AND REPLACED IT ALL, AGAIN AT NO EXTRA CHARGE. WHEN I FOUND THAT I COULD NOT GET MY DINING ROOM BLINDS UP, BECAUSE OF THE NEW TRIM AROUND THE NEW WINDOW, HE HAD HIS MEN COME BACK AND REDO THE TRIM SO I COULD GET THE BLINDS BACK UP. I HIGHLY RECOMMEND THIS COMPANY AND WILL USE THEM AGAIN.

IT TOOK THEM LONGER THAN OTHER COMPANIES, BECAUSE THEY DIDN'T HAVE A BIG CREW. HE ONLY HAD AN ASSISTANT WHO HE FIRED, BECAUSE HE DIDN'T SHOW UP. THE COMPANY WAS VERY GOOD ABOUT SPECIAL THINGS I WANTED. IT TOOK 3 WEEKS AND WITH OTHER COMPANIES IT MAY HAVE ONLY TAKEN A WEEK, BUT IT WAS WORTH THE WAIT.

THIS TIME, IT WAS NATURAL FOR ME TO CALL THEM AGAIN. THE WINDOWS WERE NOT SUPPOSED TO BE IN UNTIL THE FIRST WEEK OF JULY. THEY INSTALLED THE WINDOWS TWO WEEKS EARLY. THEY NEVER SAID A CUSS WORD, WHICH IS UNUSUAL. THE CLEAN UP, WAS EXCELLENT, THEY EVEN BROUGHT IN A VACUUM TO CLEAN THE FLOORS. ONCE AGAIN I WAS COMPLETELY SATISFIED WITH THE END RESULTS.

I FEEL I GOT QUALITY PRODUCTS INSTALLED AT A VERY FAR PRICE. THE INSTALLERS WERE ALL BUSINESS, SKILLED, AND CLEANED UP WELL AFTERWARDS. I SHOPPED AROUND OTHER VINYL WINDOWS, AND I PREFERRED MR WINDOW'S PRODUCT, DUE TO THE DESIGN OF WATER DRAINAGE, HEAVIER GAGE VINYL. OTHER PRODUCTS SEEMED TOO LIGHT WEIGHT. MICK, THE OWNER, WAS OUR SALESMAN. HE LET THE PRODUCT SELL ITSELF, GAVE A FAIR ESTIMATE, AND WAS NOT PUSHY. MR. WINDOW WAS NOT MY LOWEST ESTIMATE, BUT CLOSE. I FEEL I PURCHASED A GREAT VALUE FOR MY HOME.

EXCELLENT COMPANY TO CARRYOUT BUSINESS.

THE REPRESENTATIVE FROM MR. WINDOW WAITED MORE THAN TWO WEEKS TO RETURN MY CALL. WHEN HE CAME TO THE HOUSE TO TAKE MEASUREMENTS AND DISCUSS WHAT WE WANTED DONE, HE TRIED A HARD SELL APPROACH AND LIED TO US ABOUT THE NECESSITY OF HAVING THE JOB DONE ASAP. OUR IMPRESSION WAS THAT HE JUST WANTED THE SALE, WITHOUT CONSIDERING THE CIRCUMSTANCES AND THE FACT THAT WE WERE GETTING ESTIMATES. (TWO INDEPENDENT CONTRACTORS BOTH TOLD US WE STILL HAVE YEARS LEFT ON THE EXISTING SIDING WHILE THIS GUY INSISTED THAT WE WOULD REGRET NOT ''TAKING CARE OF THE PROBLEM RIGHT AWAY.'') THIS WAS THE LAST ESTIMATE WE GOT. THE PRICE WAS HIGHER THAN THE OTHERS, BUT NOT OUT OF LINE CONSIDERING THE JOB TO BE DONE. HOWEVER, THE APPROACH THEY TOOK REALLY PUT US OFF AND WE IMMEDIATELY DECIDED THAT WE WOULDN'T USE THEM EVEN IF THEY WERE THE ONLY COMPANY AVAILABLE TO DO THE WORK.

A MISUNDERSTANDING ABOUT INSTALLATION TIMING WAS SETTLED TO THE SATISFACTION OF ALL. OVERALL THE NEWLY INSTALLED WINDOWS ARE MARVELOUS AND WE HIGHLY RECOMMEND THIS COMPANY TO OTHERS.

PHONE ESTIMATE GIVEN WAS CONSIDERABLY HIGHER THAN OTHER TWO. I ONLY WANTED BASIC WINDOWS SINCE THIS WAS A GARAGE. ALSO 5-6 WEEK LEAD TIME PUT ME OFF.

THEY DELIVERED EARLIER THAN PROMISED.

THE DOORS WERE INSTALLED AND THE JOB WAS DONE WELL. THE GUYS WERE GREAT AT INSTALLING (ALTHOUGH THEY DID RUN LATE AND DIDN'T CALL UNTIL THEY WERE ALREADY ALMOST A HALF HOUR LATE). UNFORTUNATELY, ONE OF THE MINI-BLINDS IN THE FRENCH DOOR DOESN'T WORK AND FOLLOW UP HAS BEEN VERY SLOW AND NOW WE ARE EXPECTED TO FOLLOW UP WITH MANUFACTURER OURSELVES. ALL I WANT IS A NEW DOOR THAT WORKS AND I DON'T WANT TO HAVE TO SPEND MY TIME TO FOLLOW UP WITH THE DOOR'S MANUFACTURER ESPECIALLY WHEN THAT MEANS TAKING TIME OFF FROM MY JOB. BEING NICE PEOPLE, WE HAVE WAITED PATIENTLY FOR EITHER MR. WINDOW OR THE MANUFACTURER TO FIX THE DOOR (2 WEEKS NOW). WE ARE SIMPLE, WE JUST WANT A DOOR WITH WORKING MINI-BLINDS IN A REASONABLE TIME FRAME AND THAT DOESN'T SEEM TO BE POSSIBLE. AT THIS TIME, I DON'T THINK WE WILL HAVE OUR WINDOWS DONE BY MR. WINDOW.

NEVER GAVE ME AN ESTIMATE. HE SHOWED MY HUSBAND HOW TO DO REPAIR WHERE A PIECE OF SIDING WAS FALLING OFF. HE LEFT MY HOUSE AND NEVER RETURNED MY PHONE CALLS. AFTER CALLING BACK, THE OWNER SAID HE WOULD FOLLOW UP ON THIS ISSUE, AND I HAVE NEVER HEARD BACK FROM THEM AGAIN.

OUR SALESMAN, MIKE SULLIVAN, WAS SUPER TO WORK WITH. HE MADE SURE WHEN THE INSTALLERS SHOWED UP THAT EVERYTHING WAS GOING WELL. WE HAD A TOTAL OF 13 WINDOWS REPLACED AND WE'LL GO BACK TO THEM WHEN WE ARE READY TO DO THE OTHER SIX. A+ FOR INSTALLATION & SERVICE.

I SHOPPED AROUND QUITE A BIT BEFORE DECIDING ON MR. WINDOW. I JUST WISH THEY'D RETRIEVE THEIR SIGN FROM MY YARD. I'M REALLY HAPPY WITH THE WINDOWS. THEY MADE THE HOUSE WARMER AND IT'S AMAZING HOW MUCH THEY REDUCED OUTSIDE NOISE.

HE TOLD ME THAT HE COULDN'T FIX MY WINDOWS, BUT NEEDED TO HAVE IT REPLACED AT A COST OF $900. THEY DIDN'T HELP ME WITH A SOLUTION. I DID FIND A COMPANY THAT WOULD FIX MY WINDOWS FOR ME.

GOOD EXPERIENCE. WORKMAN WAS CONSCIENTIOUS, AND I WOULD USE THEM AGAIN.

WE ENJOYED WORKING WITH THE SALESMAN AS WELL AS THE INSTALLERS. THEY WERE QUICK, BUT THOROUGH. THEY CLEANED UP WELL AND DID AN EXCELLENT JOB. THE SALESMAN HAS FOLLOWED UP TO BE SURE OF OUR SATISFACTION.

THE SECOND INSTALLER WE HAD WAS THOROUGH, A PERFECTIONIST AND NICE.

WE ARE PLEASED WITH OUR NEW WINDOWS. WHEN INITIALLY INSTALLED, THERE WERE A FEW THAT DIDN'T WORK AS EASILY AS THE OTHERS, BUT THE INSTALLERS ADDRESSED ALL ISSUES IN A TIMELY FASHION (BEFORE THE JOB WAS 'COMPLETE'). THE INSTALLERS WERE PROFESSIONAL AND COURTEOUS. WE FELT COMFORTABLE LEAVING THE HOUSE WHILE THEY WERE HERE. THERE WERE A FEW MISUNDERSTANDINGS, WHICH MR. WINDOWS HAS SATISFACTORILY ADDRESSED. REGARDLESS OF WHICH COMPANY YOU USE, YOU MAY WANT TO CONSIDER DEFINING WHAT IS MEANT BY 'CLEAN-UP'. MR. WINDOWS REMOVED ALL DEBRIS AND VACUUMED, HOWEVER THEY DID NOT WIPE THE SMUDGES OFF THE WALL OR WINDOW FRAMES. ALSO, THE LABELS WERE REMOVED FROM THE WINDOWS, BUT WASHING THE WINDOWS IS NOT PART OF THE INSTALLATION. THIS MIGHT BE TRUE WITH OTHER COMPANIES AS WELL. (WE DIDN'T ASK ANY OF THE COMPANIES WE INTERVIEWED.) WHEN WE DISCUSSED THIS ISSUE WITH MR. WINDOWS, IT WAS RESOLVED TO OUR SATISFACTION.