Mr Window Inc

RESPONDED TO EMAIL REQUEST FOR A QUOTE PROMPTLY. THE SALES PERSON MET WITH ME AT MY HOME TO MAKE SELECTIONS AND PREPARE AN ESTIMATE. THERE WAS SOME MINOR PRESSURE WHEN HE LEARNED THAT I PLANNED TO GET OTHER ESTIMATES. BECAUSE OF THEIR ANGIE'S LIST REPUTATION, I DECIDED TO GO AHEAD AND GO WITH THEIR QUOTE. THE QUALITY OF THE PRODUCTS IS EXCELLENT. INSTALLATION WAS SOMEWHAT INCONVENIENT. THEY SCHEDULED INSTALLATION AS ITEMS ARRIVED RATHER THAN WAITING UNTIL ALL ITEMS WERE IN AND ARRANGING ONE INSTALLATION APPOINTMENT. THE GENERAL MANAGER WANTED TO ''KEEP THEIR INSTALLERS BUSY''. OTHER THAN A FEW MINOR ISSUES THE INSTALLATION WAS DONE WELL. THE MINOR PROBLEMS THAT I IDENTIFIED WERE TAKEN CARE OF IN A TIMELY MANNER. I WOULD USE THIS COMPANY AGAIN AND WOULD RECOMMEND THEM TO OTHERS.

WINDOWS: VERY CAPABLE, COMPETITIVE PRICE. WOULD HAVE BEEN VERY HAPPY WORKING WITH THEM ON OUR NEW PELLA WINDOWS. SIDING: IFFY - REP ACKNOWLEDGED THEY WERE STRONGER IN VINYL THAN IN FIBER-CEMENT THAT WE WANTED. CONSIDERED SPLITTING PROJECT BETWEEN TWO CONTRACTORS, DECIDED TO STAY WITH ONE FOR ENTIRE PROJECT. ONLY DOWN-CHECK WAS COMMENT FROM REP WHEN TOLD ANOTHER COMPANY WAS GETTING BUSINESS: ''THEY'RE CHEAPER THAN SH**.'' EXPECTED DISAPPOINTMENT, WOULD HAVE ACCEPTED RESENTMENT AT NOT GETTING BUSINESS. VULGARITY ON PHONE IS UNCALLED-FOR, UNPROFESSIONAL. RATINGS BASED ON WINDOW PORTION OF PROPOSAL ONLY.

HIS PRESENTATION WAS NICE, BUT I NEVER RECEIVED A WRITTEN ESTIMATE AFTER REQUESTING ONE. ALL HE GAVE ME WAS A BUSINESS CARD WITH SOME FIGURES ON THE BACK.

THEY OFFERED A VERY COMPETITIVE PRICE, NOT THE LOWEST ESTIMATE WE RECEIVED, BUT CLOSE. THEY WERE WILLING TO CHANGE THE ORDER ON SHORT NOTICE AND THE WINDOWS ARRIVED EARLIER THAN THEY SAID THEY WOULD. THEY WERE VERY RESPONSIVE AND WITHOUT ANY PROBLEMS THEY CAME AND FIXED A WINDOW LOCK THAT BROKE IMMEDIATELY (OR WAS ALREADY BROKEN WHEN INSTALLED). THE ONLY DOWNSIDE WAS THE INSTALLERS DID NOT DO A VERY GOOD JOB OF CLEANING UP. THERE WAS A LOT OF PAINT CHIPS AND OTHER ASSORTED JUNK LEFT OVER FROM THE INSTALLATION. WE WERE WORRIED ABOUT THE PAINT CHIPS BECAUSE THEY MIGHT HAVE LEAD BASED PAINT AND WE HAVE A LITTLE CHILD.:

WE WERE EXTREMELY DISAPPOINTED IN OUR INTERACTIONS WITH THIS COMPANY. THEY WERE LATE FOR EACH APPOINTMENT, LOST THE ESTIMATE AND HAD TO COME BACK TO RE-MEASURE EVERYTHING, AND WERE NOT VERY PROFESSIONAL OVERALL. THE REPRESENTATIVE WE WORKED WITH (MIKE) WAS NOT RESPONSIVE TO PHONE CALLS AND WAS SLOW TO RESPOND TO REQUESTS/QUESTIONS. WHILE THEY WERE NOT THE COMPANY WE CHOSE TO REPLACE OUR WINDOWS, I STILL WOULD NOT RECOMMEND WORKING WITH THIS COMPANY BASED ON OUR INTERACTIONS WITH THEM DURING THE ESTIMATING STAGE OF THE PROJECT.

DEALING WITH MR. WINDOW, INC. WAS INCREDIBLY EASY. MICK WIDMEYER WAS VERY PROFESSIONAL AND ANSWERED ALL OF OUR QUESTIONS. IN ADDITION TO OFFERING NUMEROUS SUGGESTIONS TO REDUCE COSTS AND ADDRESS OUR SPECIFIC CONCERNS, HE WAS THE ONLY WINDOW COMPANY WE SPOKE WITH WHO WAS ABLE TO HELP US REPLICATE OUR ARTS AND CRAFTS GRID PATTERN. HIS INSTALLATION CREW WAS ALSO TOP NOTCH. THE ENTIRE JOB TOOK THREE AND A HALF DAYS, AS THEY PREDICTED, AND HIS CREW WAS EQUALLY PROFESSIONAL. THEY ARRIVED ON TIME EACH DAY, AND FINISHED THE JOB ON SCHEDULE. THEY ALSO DID GREAT RETURNING THE FURNITURE AND KEEPING THEIR WORK AREAS CLEAN. MR. WINDOW IS SIMPLY A FIRST RATE ORGANIZATION.

WE HAVE USED THEM BEFORE. THEY ARE VERY GOOD. THEY ARE LOCAL, IN CARMEL, AND I THINK THAT THEY GIVE GOOD SERVICE FOR THIS ENTIRE NORTH AREA.

MIKE CAME OUT PROMPTLY TO GIVE AN ESTIMATE. SEEMED TO HAVE HIGH QUALITY PRODUCTS. I ENDED UP GOING WITH ANOTHER COMPANY WITH A COMPARABLE WINDOWS THAT WERE $700.00 LESS AND HAS GOOD REFERENCES. WHEN I CALLED MIKE TO LET HIM KNOW I HAD CHOSEN ANOTHER COMPANY, HE ASKED IF I WOULD GO WITH MR. WINDOW IF HE LOWERED THE PRICE. WHY WASN'T I GIVEN THEIR BEST PRICE TO BEGIN WITH?

MIKE WAS PLEASANT AND INFORMATIVE AND CAME BY A FEW DAYS AFTER INSTALLATION TO CHECK OVER THE JOB. INSTALLERS WERE ON TIME AND FINISHED AHEAD OF SCHEDULE. WINDOWS LOOK GREAT AND THEY HELPED ME GET ME A DECENT DEAL ON FINANCING.

VERY PLEASE AND VERY KIND PEOPLE. I WOULD HIGHLY RECOMMEND THEM, BOTH FOR THE QUALITY OF THE PRODUCT AND THEIR PROFESSIONALISM.

MR. WINDOW EMPLOYEES DID AN EXCELLENT JOB. WE ARE VERY SATISFIED.

I HAD USED THIS COMPANY IN 1998 TO REPLACE ALL OF THE WINDOWS IN MY HOUSE, TWO DOORS AND PUT VINYL SIDING ON THE SECOND STORY OF MY HOUSE. BECAUSE OF THAT POSITIVE EXPERIENCE I DIDN'T SHOP THIS JOB. ALTHOUGH THE REPRESENTATIVE I WORKED WITH EARLIER WAS NO LONGER AT MR. WINDOW, THE SALES MANAGER, MIKE SULLIVAN, PERSONALLY HANDLED MY NEEDS QUICKLY AND WITHOUT ANY SALES PRESENTATION. THE WINDOWS AND DOORS CAME IN SOONER THAN EXPECTED AND THE INSTALLATION WAS COMPLETED IN LESS THAN TWO DAYS. THE INSTALLERS WERE PARTICULAR ABOUT EVERY DETAIL AND CLEANED-UP AS THEY FINISHED. ANOTHER GOOD EXPERIENCE WITH THIS COMPANY. YOU MAY FIND SOMEONE TO DO THE WORK CHEAPER BUT TO ME PAYING A LITTLE MORE IS WORTH HAVING EXPERTS WORKING WITH ME.

GREAT EXPERIENCE, FROM SALES TO INSTALLATION, GREAT COMPANY. WILL GET MORE WINDOWS FROM THEM SOON.

MICK WAS VERY KNOWLEDGEABLE ABOUT HIS PRODUCT AND TOOK TIME TO MEET WITH US AFTER HOURS. HE ANSWERED AL OF OUR QUESTIONS. THE INSTALLERS DID A GREAT JOB. VERY CLEAN, PROFESSIONAL, AND RESPECTFUL OF OUR TIME.

MICK WIDMEYER PROVIDED US WITH AN ESTIMATE FOR WINDOW REPLACEMENT. I DID NOT FEEL MR. WIDMEYER WAS OVERLY PROFESSIONAL IN HIS DEALINGS WITH US. HE WAS VERY CONCERNED ABOUT OTHER COMPANIES WE WERE CONTACTING, AND HINTED THAT SOME WERE NOT REPUTABLE. HE PROVIDED US WITH A VERY FAIR ESTIMATE, BUT WE WANTED TO GET A FEW ESTIMATES. TEN MINUTES AFTER LEAVING HE CALLED US TO SAY HE HAD A BETTER PRODUCT HE SHOULD HAVE SHOWN US, AND COULD GIVE US ANOTHER ESTIMATE. HE DID NOT HAVE ANY BROCHURES WHEN HE ARRIVED, THOUGH HE DID MAIL SOME PROMPTLY. IN GENERAL, I WAS JUST UNCOMFORTABLE WITH THE VISIT AND PROCESS, DESPITE THE HIGH APPROVAL RATE FROM ANGIE'S LIST MEMBERS. WE WENT WITH ANOTHER COMPANY AND WERE EXTREMELY SATISFIED.

GOOD FOLLOWUP WHEN APPOINTMENT SET. OWNER PERSONALLY MEASURED TO MAKE SURE OF SIZE ALONG WITH INSTALLER. SALESPERSON WAS RESPONSIVE TO CALLS AND FOLLOW UP AFTER THE JOB WAS COMPLETED. FIXED AREAS THAT WERE NOT QUITE RIGHT WITH A SMILE.

THE WORK WAS COMPLETED ON SCHEDULE IN SPITE OF LESS THAN PERFECT WEATHER. MICK STOPPED IN LATER IN THE WEEK TO MAKE SURE EVERYTHING WAS DONE TO OUR SATISFACTION.

THEY DO NOT FORGET ABOUT YOU AFTER THE SALE.

GREAT PRODUCT AND EXCELLENT SERVICE. HONORED A QUOTE EVEN WHEN LATER NUMBER AND TYPE WOULD HAVE MEANT AN UPWARD ADJUSTMENT. MICK WAS EXCELLENT AND WE'LL DEFINITELY CALL HIM FOR ALL OF OUR FUTURE WINDOW REPLACEMENT NEEDS. THE CREW WAS AMAZING AND FINISHED THE ENTIRE JOB (17 WINDOWS ON 2 STORIES) IN JUST 2 DAYS.

THE PRESIDENT OF THE COMPANY DID THE ESTIMATE, WAS PROMPT AND THE PRICE WAS VERY REASONABLE. WE AND SEVERAL OTHER PROFESSIONAL SOURCES DISAGREED WITH HIS PROPOSED INSTALLATION.

THEY GAVE A GOOD COMPLETE ESTIMATE. THEY WERE RESPONSIVE. THEY SHOWED UP WHEN THEY SAID THEY WOULD.

GOOD PRODUCT, FAIR PRICE, CAREFUL INSTALLATION. WE'RE VERY PLEASED WITH THE RESULTS.

MIKE AND HIS CREW WE VERY NICE AND POLITE. I WOULD USE THEM WITHOUT ANY HESITATION.

I RECEIVED EXCEPTIONAL SERVICE. IT WAS A VERY GOOD EXPERIENCE WITH ALL MEMBERS OF THEIR SERVICE TEAM, INCLUDING THE OWNER. BEING IN THE CUSTOMER SERVICE FIELD MYSELF, IT IS GREAT TO BE TREATED WITH KINDNESS AND RESPECT. THEY ARE TRULY A CUSTOMER SERVICE COMPANY.

HE TOLD ME I WOULD NOT BE HAPPY WITH WHAT I WANTED FOR A LIVING ROOM WINDOW AND BASICALLY SAID I COULDN'T GET IT. HE ASKED ME WHAT OTHER COMPANIES I WAS GETTING ESTIMATES FROM AND THEN PROCEEDED TO "BAD MOUTH" THEM. TELLING ME THEIR PRICES WOULD BE CHEAPER BECAUSE THEIR PRODUCTS WERE INFERIOR AND THEY WORKED OUT OF THEIR HOME. IN ACTUALITY THE COMPANY I HIRED HAD A HIGHER RATED PRODUCT AND USED ONLY HIS OWN WORKERS (NO CONTRACTING OUT) LIKE MR. WINDOW DOES FOR THEIR SIDING. HE ALSO KEPT TRYING TO MAKE ME "SPECIAL DEALS" TO KNOCK OFF $100 HERE AND THERE AND INSISTED THAT I SIGN WITH THEM ON THE SPOT FOR ANOTHER "DISCOUNT". ALSO, AFTER I TOLD HIM I WOULD LET HIM KNOW MY DECISION ON FRIDAY, HE CALLED ME DAILY! I CALLED HIM BACK ON FRIDAY AND TOLD HIM I WAS HIRING ANOTHER COMPANY, BECAUSE THE PRICE DIFFERENCE WAS SIGNIFICANT AND I DIDN'T LIKE HIS HIGH PRESSURE TACTICS.