Mr Window Inc

Mr. Window was good about communicating. I was somewhat dissatisfied that their company leaves the final inspection of the work up to the workers and the homeowner. I thought that their own company representative should have visited and verified the work. Although they were very accommodating in fixing problems, I felt that it was not my place to oversee their work. I had to have two windows re-caulked (they caulked over the top of debris), drywall was damaged and partially fixed, etc. The re-visits to the problem areas were dealt with satisfactorily. Overall it was a good experience, and they have qualified people, and they are very polite and accommodating. Their price was extremely competitive--and beat the closest estimate by $3500. They thoroughly cleaned up after themselves.

I CAN CERTAINLY UNDERSTAND WHY THEY HAVE SUCH EXCELLENT RATINGS.

Mike was very helpful and professional. We were very comfortable with the quality of work to be expected. Ultimately, we went with another company that had a better overall price for both projects. We will be contacting Mr. Window again as some more projects arrive.

EXCELLENT, EVER ASPECT FROM SALES THROUGH INSTALLATION WAS FIRST CLASS.

CHRIS, THE SALES REP, WAS VERY RESPONSIVE, INFORMATIVE & HELPFUL...BUT NOT 'SLICK' OR PUSHY. WE LIKED THAT. HE WAS VERY HONEST. EVERYONE THAT WE'VE BEEN IN CONTACT WITH AT MR. WINDOW HAS BEEN VERY NICE, HELPFUL, ACCOMMODATING, AND NOT PUSHY. THE INSTALLERS, MIKE, MIKE & BRUCE, SEEMED VERY SKILLED AT THEIR WORK. THEY, TOO, WERE VERY PROFESSIONAL, NICE, AND DID A GREAT JOB. AND, THEY WERE FAST!! I WAS HOME DURING THE INSIDE INSTALLATION, AND IT WAS OBVIOUS THAT THEY WERE VERY GOOD AT WHAT THEY DO, AND CARED ABOUT THE INSTALLATION QUALITY. MIKE, MIKE, AND BRUCE MADE EVERY EFFORT NOT TO DISRUPT OUR HOME ANY MORE THAN NECESSARY DURING THE INSTALLATION. WE ARE VERY HAPPY, SO FAR, WITH OUR EXPERIENCE WITH MR. WINDOW. I WOULD ABSOLUTELY RECOMMEND THEM TO ANYONE. IN FACT, I ALREADY HAVE. WE DID GET A LOWER ESTIMATE FROM ANOTHER COMPANY, BUT WE WERE NOT VERY COMFORTABLE WITH THE SALESPERSON OR COMPANY. NOTE: OUR GRADE OF 'B' FOR PRICE IS MORE LIKE A B+ OR A-.

A SMALL CREW OF 2 DID THE JOB ON A SATURDAY. VERY PROFESSIONAL. THE TWO WORKED VERY WELL TOGETHER. THE OPENINGS WHERE OPEN FOR A VERY SHORT TIME. VERY PLEASED WITH THE INSTALLATION. ONLY COMPLAINT IS THAT THE WRAP WAS SUPPOSED TO HAVE BEEN DONE WITH GRAY AND WAS COMPLETED WITH WHITE. STILL LOOKED OK AND STILL PLEASED WITH THE JOB. VERY PROFESSIONAL, PLEASURE TO WORK WITH.

THEY WERE PUNCTUAL AND NICE, BUT I DID NOT USE THEM BECAUSE I FOUND ANOTHER COMPANY WITH A BETTER PRICE.

THEIR ESTIMATE WAS THE SECOND HIGHEST OF THE THREE WE RECEIVED.

THE QUALITY OF THE PEOPLE INVOLVED AND THE CLEAN UP WAS EXCELLENT, ALL FIRST RATE. I WOULD RECOMMEND THEM HIGHLY TO ANYBODY.

THE SIDING WAS INSTALLED IN A TIMELY FASHION. THE INSTALLER WAS VERY CONSCIENTIOUS, HARD WORKING, AND PAID CLOSE ATTENTION TO DETAILS. THE WORK SITE WAS KEPT TIDY THROUGHOUT THE PROJECT AND LEFT CLEAN AND ORDERLY AT THE END OF THE JOB.

CHRIS CONSULTED WITH ME REGARDING MY WINDOW NEEDS AND PREPARED A TIMELY AND COMPLETE ESTIMATE. CHRIS WAS ON TIME FOR APPOINTMENTS AND EXPLAINED THE PROCESS QUITE WELL.

THE SALESPERSON WAS ON TIME AND FRIENDLY. THEIR PRICE WAS THE LOWEST BUT THEY ALSO SUGGESTED THE LOWEST QUALITY WINDOW OF ALL THE ESTIMATES WE GATHERED.

PRICING WAS HIGHER THAN OTHER OFFER ($22054.). RELUCTANT TO SEND US A WRITTEN PROPOSAL. SURPRISED THAT SALES REP COULD NOT ANSWER QUESTIONS ABOUT HOW INSTALLATION WOULD BE PERFORMED, EVEN AFTER ASKING A SECOND TIME. SAID THAT INSTALLERS WOULD HAVE TO ANSWER THOSE QUESTIONS, BUT NEVER OFFERED TO LET US TALK TO THEM.

POOR RESPONSE AND I DID NOT CALL BACK.

OUR 6 NEW WINDOWS LOOK AND WORK TERRIFICALLY. OUR INSTALLERS, BRUCE AND JAMES, DID A GREAT JOB! THE ''TILT'' WINDOWS MAKE IT A SUCH A CONVENIENCE TO CLEAN AND THE PRICE WAS RIGHT. WE PLAN TO HAVE THEM REPLACE THE OTHER 6 WINDOWS IN OUR HOUSE NEXT YEAR!

THIS IS THE BEST MONEY I HAVE EVER SPENT ON A HOME IMPROVEMENT!! I HAD A FEW WINDOWS INSTALLED AT A TIME TO SAVE MONEY, AS I HAVE A VERY BIG HOUSE. THEY DID A GREAT JOB. THEY EVEN ADJUSTED A WINDOW OVER THE KITCHEN SINK SO THAT I COULD REACH. THEIR PRICES ARE REASONABLE AND I HIGHLY RECOMMEND. MY HOUSE IS COOLER IN THE SUMMER AND STAYS WARMER IN THE WINTER WITH THESE WINDOWS.

OVERALL, A DECENT EXPERIENCE. THEY DO SEEM TO TRY VERY HARD TO OFFER GREAT CUSTOMER SERVICE. THE DOOR WAS REPLACED AND ALL DEBRIS HAULED OFF - THE NEW DOOR IS GREAT AND EVERYTHING WAS LEFT VERY CLEAN. INSTALLERS WERE PERSONABLE.

VERY GOOD CUSTOMER SERVICE FROM ALL EMPLOYEES WITH WHOM I INTERACTED. MICK IS VERY KNOWLEDGEABLE ABOUT THE PRODUCTS, EXPLAINED OPTIONS, AND HELPED ME MAKE CHOICES. INSTALLERS DID A QUALITY JOB. YARD AND HOUSE WERE LEFT VERY CLEAN. HAD A FEW FOLLOW UP CONCERNS ABOUT THE WINDOWS AND VERY QUICKLY ARRANGED FOR PELLA CARPENTER TO CORRECT THE PROBLEMS TO MY SATISFACTION.

SHANE & MIKE ARE GREAT TO WORK WITH.

INSTALLERS WENT ABOVE AND BEYOND MY EXPECTATIONS.

HAD MIKE SULLIVAN OUT FOR ESTIMATE. MIKE WAS PROMPT AND PLEASANT. HAD SEVERAL DIFFERENT ESTIMATES FROM OTHER COMPANIES. FELT MR WINDOW WAS COMPETITIVE PRICE WAS, BUT DECIDED TO GO WITH ANOTHER COMPANY BECAUSE OF PERSONAL CHEMISTRY OF SALESPERSON. OTHER CO. ALSO HAD VERY GOOD PACKET OF INFO ON COMPANY AND WINDOWS -- GREAT DETAIL.

THE OWNER OF THE COMPANY CAME OUT AND PERSONALLY TOOK THE MEASUREMENTS FOR BOTH ITEMS. THERE WAS A REASONABLE TIME FRAME GIVEN FOR THE ORDERING AND INSTALLATION. INSTALLATION DAY ARRIVED AND SO DID JAMES, A FEW MINUTES EARLIER THAN OUR APPOINTED TIME. JUST BEFORE REMOVING THE OLD PATIO DOOR, JAMES CAME IN AND SAID HE HAD JUST MEASURED THE DOOR ON THE TRUCK AND DESPITE THE FACT THAT THE ORDER WAS FOR A 5FT. DOOR AND THE PACKAGING SAID IT WAS A 5FT. DOOR, THE MANUFACTURER HAD SENT AT 6FT. DOOR. JAMES WENT AHEAD AND INSTALLED THE KITCHEN WINDOW AND LET HIS BOSS KNOW ABOUT THE MIX-UP. THEY ORDERED A NEW 5FT. DOOR THAT DAY AND IT ARRIVED WITHIN THE PREDICTED TIME AND WAS INSTALLED THIS WEEK. THE OWNER LEFT ME A VOICEMAIL THIS MORNING INQUIRING ABOUT MY EXPERIENCE AND OVERALL SATISFACTION. I JUST WISH I HAD THE MONEY TO REPLACE ALL MY DRAFTY WINDOWS. I DEFINITELY KNOW WHO I'LL CALL.

DID A GREAT JOB -- EFFICIENT, PLEASANT, THOROUGH CLEAN UP. OVERALL EXPERIENCE WAS VERY POSITIVE. THEY WERE ALWAYS PUNCTUAL OR CALLED IF RUNNING A BIT LATER THAN EXPECTED. INSTALLERS SEEMED VERY KNOWLEDGEABLE AND HELPFUL.

THEY WERE GREAT TO WORK WITH - ALWAYS RIGHT ON TIME. DID EXACTLY WHAT WE AGREED TO AND IN THE TIMING I REQUESTED.

OVERALL, I FOUND THE WORKERS KNOWLEDGEABLE AND THE COMPANY WILLING TO WORK WITH ME IN TERMS OF FINANCING. HOWEVER, THEY WERE NOT VERY SUPPORTIVE OF ALTERNATIVE WINDOW SELECTIONS TO ENHANCE MY HOME.