M/I Homes

Don't buy and MI Home they are the worst developer to work with. They will and deceive you to make a sale. Check out their horrendous reviews all over the web! Read the BBB complaints about them, they have a D- rating!

For those who would ask us, we’d say stay away from MI Homes, as builders of your new home. If you do, do not close until every single room and item is to your expectation, with no defects. They have taken the joy and excitement that comes with the purchase of a new home and left us feeling complete regret in our purchase. In the six months since closing on our MI home on 12/29/2016, we have had so many quality issues that we can’t keep track any more. Possibly the wash room was the only room that did not need any repairs. They have used so much of our time and energy prior to closing trying get the construction manager to address concerns and beyond, even failing on written promises the day of closing, on the very next day. Weeks prior to closing we tried tirelessly to address quality concerns with the constructions manager, Steve, and the sales rep. Brooke, on site in Slater Run, located in Noblesville, Indiana. Come closing day a few items showed a halfhearted careless attempt at being repaired, leaving some items in worse condition than the original poor condition, this including the carpeting throughout our home. They use sub-contractors for every process and our experience was they were all sub-par and showed no pride in their work and no forethought in any process. MI Homes has no quality control process in place that checks the work of their subcontractors. We slept on an arrow bed for at least 10 days after closing due to the “upgraded” carpeting having been installed so poorly with horrible seams and issues in the two larger bedrooms that we could not bring our bedroom furniture into the home until we could get them out to replace the carpet, this after they tried to repair the new carpet and made it worse. Had they followed through with their written promises on closing day to be here two days later to at least get the master bedroom done we would have had a bedroom to set our bed up in. Had we known Steve, the onsite manager knew full well it would not happen, we’d would have opted to stay with family or something and not close on this house as our lease on the apartment we were renting waiting for our home was up. Floors in master bedroom had to be shored up as they shook terrible. Same issues were on the opposite side of the wall that separated living room and master bedroom. MI Homes says “this is to be expected” with floors. Carpets have had to be repaired or replaced in most rooms 3 times. Tile work has had to be done. Paint work has had to be done. Drywall repairs had to be done. Wood floor repairs have had to done. Work on the water softener we paid them to include that sprayed water up onto sub floor on first use had to be done. Multiple cabinet doors had to be replaced. Glass on shower had to redone because the wall under it is not level and the glass had to be cut to look level. Garbage was blown throughout the back yard. This is how our “new home” was delivered to us. Then there are a multitude of other issues from the start of the sale to the closing with what we feel was misrepresentation. The first 3 months of repairs, our 3-hour meeting with MI Homes VP over Indiana and the VP of construction. Time off work, no shows from MI Homes sub-contractors. Even the gardeners have had to come back to fix two trees due to their halfhearted job and not using supports on the trees until the roots took hold. The half-hearted work of their subcontractors causes repeated returns for repairs to their work and a waste of our time and time off work to allow access. While one is to expect that there will be things to be addressed after moving in, we really had no idea to what extent we’d be dealing with quality issues. While MI has taken measures to try to correct some of this, they have wasted so much of our time and energy, and there are more repairs to come. Six months since our closing, today is 7/8/2017, we are still experiencing problems with this MI Home. Let us start with the most recent issues found in our home. In the past month, we have found two different cracks, in different areas in our foundation walls, noticed at different times, and both allowing water to leak into our unfinished basement. These are being addressed and a structural engineer is scheduled for an inspection. Quite a comforting feeling on our investment. We are told by MI Homes cracks are to be “expected” in concrete. While we understand this, we do not think a home this new should be having cracks in its foundation that allow water to seep into our home. (Inspection done 7/12/2017 by a structural engineer shows structure is ok, but additional cracks we did not see. Possibly the water leaking through was absorbed by the insulation and this is why we did not notice these like the other two cracks until MI Homes removed the insulation for this inspection. These foundation wall cracks can be filled and a pressure installed epoxy that is said to be stronger than the concrete. However, noted as well was an incorrectly cut seam in slab of foundation caused a crack to continue along the entire slab. Had the seam in the basement slab been done to the correct depth, the crack would have stopped and not continued on). Now needing more repairs. In past month, we have again had to have our “upgraded” wood flooring that we paid over $10,000.00 for through MI Homes looked at as we marked about 130 areas with blue tape where the flooring continues to crack. Cracks large and small, cracks continuing from or through repairs Kermans Flooring, sub-contractors for MI Homes, have done. Whole boards showing poor quality, this after they already did a full inspection a few months ago and replaced a number of cracked boards that could not be back filled. Back fill was done on the ends of the boards leaving large black wedge-shaped areas that are not a part of the floors natural look. Cracking began just two days after moving in and now has gotten so bad it needs replacing. At one visit to our home to address the cracking a few months ago we were told by the Kermans employee that if the floor continued to crack they would be questioning the humidity levels in the home. With this statement, we paid to have a whole house humidifier installed. Obviously, this was not the issue, and a waste of our money, as we are again addressing the 130 areas of concern in the wood flooring now as we wait and wait for MI Homes and Kermans to get inspections scheduled. It’s been 1 ½ months and still waiting for the inspector to call and schedule. A couple weeks ago we went out onto our deck purchased through MI Homes to paint it after waiting 6 months from installation of it to find very poor workmanship, uneven wood, major gaps, pieces not lining up. We have not even addressed this with MI yet. Mind you all of the above was just 5 ½ months after closing. It does not end there, we have been noting the condition of our drive way and sidewalks as they deteriorate. Professional inspections state they are scaling seriously and look as if they are in the condition they might be in if they were 15-20 years old after driving on them for all those years with salty tires. Their condition is due to the top of concrete being wet and poor workmanship or the concrete being poured in poor weather conditions and rain falling on the wet concrete. These now need to be replaced. We are tired and have reached the end of our rope. We are consulting with an attorney. We regret this purchase. We regret dealing with MI Homes. Not one area of our home was delivered with quality and pride.

Every time I went in it seemed like the prices changed.

Long story short, just before our design studio visit we had to put our dog down and the time we had to take time off to deal with it. I call our salesman explaining that it's going to be hard to leave work early for our appointment since I had to take a half day for our family emergency just days before so we'd be an hour late. He said it wouldn't be a problem and he'd tell the design studio what's going on. We arrive at the design studio about 45 min late (traffic was lite and in our favor) so we thought we were doing well, but that changed almost immediately. We meet our design lady and before we can get our hello's in she points out that we're late, the process cannot take less that 3 hours and she can't stay late for us. Strike 1. We then try to salvage the the situation by trying hurry through the process and instead of a fun time helping us pick things out for our dream house or any sort of input she gives us a tour of the design studio then leaves us and only checks on us periodically. Strike 2. The last straw was when we'd manage to pick the majority of the items we wanted with only a few details left open she acted as if she was doing us the biggest favor by putting together our quote. Keep in mind the process that's suppose to take no less that 3 hours took us an hour and twenty minutes, but by this point we were just flattly done with M/I. Also, it took almost 5 months to get our deposit back after numerous phone calls and actual visits to M/I. I do not recommend M/I.

unknown

We have had a lot of help from the two women that have been working with people who build on their own lots. We have asked them for multiple estimates and they are real good about getting back with us and giving us detailed estimates. I might use them again in the future.

MI did a great job building our new house! We originally brought in a sketch of a floor plan that we designed. They took that floor plan as a template and modified one of their floor plans to more closely match some of our ideas. We liked the final design even more than what we had originally brought in. MI was very patient with us as we asked them about a multitude of options and they always provided us with up to date cost estimates for all of the options. Everything about the house was detailed on the project specifications that they provided us, so there were absolutely no surprises. They started work within one week of signing the contract. The construction supervisor kept us informed of their progress and upcoming construction activities throughout the process. He called us on a prescheduled day every week, but was also available every time that I called him. We were very comfortable asking him questions and bringing up our concerns. He quickly resolved and concerns that we had and made sure that we were comfortable with the resolution. Our house was completed on time with no unexpected additional costs. Prior to starting this process, we heard horror stories from many people about their experience building a new house. I now tell those people that they used the wrong builder. We don't have any plans to every build a new house, but if we did we would certainly use MI again.

He worked with us throught the entire process. They show you the homes and you can pick the models and locations you like. They have many options available. They will work with you on changing the home design. We requested a certain change, and they allowed us to change some minor details. They are not custom homes, but the reason we bought the home was the ability to make some minor changes changes. Their service was phenominal!