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McNeely Owned Inc

Heating and Air Conditioning, Plumbing, Water Heaters,

About us

We are dedicated to providing quality service at reasonable prices.We provide Gas/Electric Conversions, Rehab Projects and Repair and Replacement for Residential Homes, Apartments & Commercial Properties. Please check out the Hendricks Pointe & Harding Street Lofts pages for pictures of our most recent projects. We are the GAS METER CONVERSION EXPERTS with "Thousands of Units" of experience.

Business highlights

55 years of trusted experience
Emergency Services Offered

Services we offer

Building Contractors-Commercial & Industrial,Building Contractors-Commercial & Industrial,Plumbing Contractors-Commercial & Industrial

Amenities

Emergency Services
Yes

Photos of past projects

Reviews

4.548 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
6%
3
2%
2
2%
1
10%


Rating CategoryRating out of 5
quality
4.5
value
4.5
professionalism
4.6
responsiveness
4.6
punctuality
4.8
Showing 1-25 of 48 reviews

Heather B.
09/2019
1.0
heating & air conditioning/hvac
  + -1 more
Tenants waited from June 11-August 5 to have A/C units replaced after being stolen. It took over a week for them to do the installation. The breaker switches weren’t flipped back on and it still isn’t working properly. Its 8:20 pm and 79 degrees in my apartment, but 75 in the hallway of our apartment building. I have a window unit running that only keeps my living room cool. I called to let them know even though I am just a tenant and not management and the lady rudely told me she cannot take note of my complaint and that I would have to go through property management.
Description of Work: A/C unit installation

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0


Sheryl A.
11/2017
1.0
heating & air conditioning/hvac
  + -1 more
Unbelievably lousy! After several weeks of calling to get on the schedule, I finally realized that the phone gal had never put me on their schedule. The last time I called (I believe this was in August or early September) I asked the gal who answered the phone if they were in business to sell A/C equipment or not, since I wasn't getting any kind of response. She muttered something, left the phone for several minutes, I figured I was wasting my time, and then I hung up.
Description of Work: I needed an estimate for new A/C or possible heat pump.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Jesse F.
06/2017
3.0
heating & air conditioning/hvac, plumbing
  + 0 more
They were never able to locate the sewage gas leak but charged $75/hr to inspect. I understand i should pay for services but I expect a result. They did install an air conditioner successfully for me though. While attempting to conduct routine maintenance on the air conditioner, they routinely missed appointments. When I would call to inquire why the appointment was missed, the scheduler would simply say she made an error. An error happens once, multiple times becomes a problem. I have no clue how a company stays in business when they do not honor your personal time.
Description of Work: Air conditioner install Routine maintenance on air conditioner Plumbing services to find a sewage gas leak

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0

$1,500

JUSTIN & JUDITH L.
04/2017
5.0
gas leak repair
  + -1 more
He came out and fixed it right up. In and out in no time.
Description of Work: Fixed my water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Linda H.
04/2017
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
They are always reasonable and dependable.
Description of Work: They take care of our plumbing and HVAC needs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeremy K.
11/2014
5.0
heating & air conditioning/hvac, plumbing, gas leak repair
  + 1 more
Mr. McNeely and team were very responsive. They answered my calls and were at my house by 7:00a the next morning to run testing. They tested for leaks, offered thoughts on remedies, and were willing to come out as soon as necessary to run a new line.
Description of Work: Did an onsite gas leak test. Recommended line replacement and outlined course of action.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Curtis S.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
Great - repaired only what needed to be repaired. System worked like brand new after repair, in spite of it being more than 40 years old.
Description of Work: Inspection & repair of circulating hot water heating system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

BENJAMIN P.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
Service technician seemed to know what he was doing and gave me instructions for shutting off the water at the street if I need to do so in the future. They scheduled me first in the morning as I live near the office and was able to pay less for travel time. I have used them before and will use them again.
Description of Work: Replaced whole house valve.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Renee F.
08/2014
5.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
I have used McNeely Inc. for several years now. We used them several years ago to upgrade all the plumbing to code and PVC when we had the city sewer hooked up. They were punctual, clean and got the work done on time. Since then, we have used them for several smaller jobs- leaky faucets, drains, busted filter line and installing a laundry tub. This job involved fixing a very leaky garbage disposal and fixing a hot water sink tap that was slow. The plumber was punctual, came the day I called and was there well within the listed time. He kept my sinks clean, was able to fix the garbage disposal and offered his advice regarding the fixing of our (old) hot water tap that was slow. Upon my request, he gave us an estimate for repiping all our water lines (1950's home, a mix of PVC, copper and cast iron- which would permanently fix the slow water pipe and prevent other cast iron pipes from filling with rust setiment), fixing our slow well pump (new switch) and upgrading our hot water heaters so it would provide enough water for our large family.
Description of Work: I had a garbage disposal that was leaking everywhere and a slow hot water faucet. Also had an estimate done on a well pump switch and on upgrading all water lines in the basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Amanda H.
07/2014
5.0
plumbing
  + -1 more
It ended up being our homeowner's association that paid for it. They were prompt upon arrival. We actually caught them in the neighborhood and they were able to stop the exploded pipe in the ceiling. We would probably use them again.
Description of Work: They fixed a broken pipe.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Judith T.
07/2014
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Tony was the first person to really do more than check the levels. He pointed out our air flter was too and quot;goodand quot; and was reducing air flow by 30% and actually cleaned the coil and added Freon. He explained everything and even took the time to be sure we understood everything that would help. It is much cooler and working more efficiently. He was prompt and thorough ...they will get our business from now on.
Description of Work: Our air conditioning was not cooling enough and was never shutting off even when it was 60 degrees outside at night. Our electric bills were running way too high because of this. This was the fourth technician we had diagnosis the problem and the third company. We have a home warranty and two separate guys came from the same company on separate service calls. We called them because our hoa recommended them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$191

JOHN W.
06/2014
2.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
After the new parts were fitted, the heater would ignite but the flame would extinguish after a few seconds. After consulting with Rheem technical service by phone, the plumber indicated that the problem was likely to be insufficient air supply due to wet insulation material and was not repairable. He quoted a cost of replacing the heater, with installation, of approximately $1800. The bill for his attempted repair was $464.00, of which $195.00 was for labor and the remainder for parts and tax. I was reluctant to accept that the heater needed to be replaced because it was barely seven years old. The explanation of oxygen starvation seemed implausible because the flame repeatedly extinguished within a few seconds of lighting and it did not change in intensity or color before the gas supply cut off. After a little research on the internet and some tests with my multimeter, I concluded it was likely that the flame detector was defective and the gas was cutting off because the valve did not sense that it had been lit. I obtained the required part at a cost of approximately $50 and installed it myself in about 20 minutes. When I turned it back on, the heater stayed lit and has continued to function normally since then. The plumber from McNeely Owned arrived punctually at the appointed time. He had a very pleasant manner and seemed to be doing his best. However, he left me with a non-functioning heater which he clearly lacked the expertise to fix, and he appeared to be badly advised by Rheem. I am a scientist by training and am not intimidated by technical matters. If I had not had sufficient confidence to evaluate the problem for myself, I would probably replaced the heater at a total cost (including the attempted repair) of approximately $2260.
Description of Work: My Rheem gas water heater discharged some water from the pressure release valve. The down-pipe from the valve ended right by the air intake vent and sufficient water entered to stop the heater from working. I dried out the accessible parts as best I could and called McNeely Owned. The plumber attempted to repair the heater by fitting a new flammable vapor sensor and a new gas valve.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

$464

Jesse F.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
The company was great to deal with as we unexpectedly had to replace our AC unit. They gave us multiple options on our install and how much each would cost. The company was very honest with us and was in constant communication. I will use them in the future for any repairs or other needs.
Description of Work: They installed a new 2.5 ton air conditioner for us.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,635

Ashley James & A.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
They were great. They tune in and visit for review in a very friendly manner and the price is very fair. They were very professional, did not take it on so they could take the work done. They were able to replace the part to hold on him which is very helpful. They were punctual, had the part handed to him, and were able to replace it. They were polite.
Description of Work: They tune up our furnace and take the part that needed to be replaced.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

James W.
05/2014
1.0
heating & air conditioning/hvac
  + -1 more
DON'T CALL MCKNEELY!!! McNeely Owned came out to my 92 year old mother's home to service her Air Conditioner Unit and basically charged her nearly 3hrs labor ($180) for approximately 45min Worth of work. This was in the begining or summer 2013 and what makes it so bad is they had done the exact same work in July/August 2012, which in my opinion suggests that they are not fixing the problem, just bandaging it in order to come back and repair again. Air conditioners are only used a good 3 to 4 months out of the year and for it to be fixed in the middle of summer and then need the same repair in the beginning of the next summer says allot about the quality of work at McNeely. The service guy Kirk is a really nice Iraq war Veteran that is very pleasant and professional, but the so called owner Kim is really difficult to deal with. Very Aggressive and Confrontational with a Nasty Attitude. I tried to be reasonable and offered to pay 2hrs of labor and she said and quot;NO! The Bill Stands!!!and quot;, and she immediately threatened to place a Mechanic's lean on the property... I mean Immediately! She then went on to inform me that I had to pay for kirk the service guy's drive time from when he leaves his previous call untill he gets to my house, while he works on the unit, while he sits in his truck to cool off, while he calls the dispatcher for his next job etc... Basically they give you a grossly inflated bill and then when you challenge it that act like you are and quot;stealingand quot; from them... Ultimately I had to pay 3hrs. of labor for 45min of work. Not Good People To Do Business With At ALL!!!! I have heard from my neighbors that they actually use to do business as and quot;ARSand quot; (Air Conditioning Ripoff Service) but then they changed the name for obvious reasons, never the less ARS as well as McNeely are banned from working on this home and we will never call them again!!! JCW
Description of Work: Air Conditioner Repair

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0

$200

Response from McNeely Owned Inc
We regret that [member name removed] is dissatisfied with our service. We strive to provide quality service at reasonable prices. The charges for the service call were reviewed and confirmed by gps for accuracy. Please note - McNeely Owned Inc, - Plumbing, Heating and Air Conditioning is not and has never been affiliated with ARS.

Gloria M.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
FINE. HE WAS QUICK AND COURTEOUS AND KNEW WHAT HE WAS DOING. I HAVE USED THIS COMPANY IN THE PAST AND WILL AGAIN.
Description of Work: CAME from Martinsville, IN on overtime rate to repair plumbing leak in basement. I live in Indy northside.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Cheryl P.
04/2014
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
They are excellent. I would use them again.
Description of Work: I have used McNeely Owned in summer of last year for air conditioning repair and before that for furnace.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gary W.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
After they showed me, I believe they have fixed the problem, although it will take another winter like this one to really test it. They were very responsive to my calls and very professional. Other than this problem, the furnace has been very reliable. Other than the first trip, they provided the labor and trips as part of the warranty. I was vey pleased with that.
Description of Work: McNeely installed a dual furnace for me 7 years ago (2007). It operated great until this cold winter when one furnace ceased to operate. The heat in the house fell 8 degrees, but the other furnace kept operating, but all the time. They came out once to repair, and did get it operating without changing any parts. In a week the furnace failed and they came out again, determined the cause had to do with the placement of the exhaust and air intake. They got the furnace running and then came back and changed the exhaust/intake pattern.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Cheryl P.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
Kirk came and went over every part of the furnace and air conditioner to diagnose the problem. Unfortunately, all was working well when he arrived. He was very patient and gave some suggestions if this occurred in the future. He was friendly, professional and tidy. I don't have a total for the bill as it has not come yet, but the fact that I called early this am and received my service call by 1030am was well worth my piece of mind.
Description of Work: The air conditioner was running but the fan on the furnace was not blowing any air.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeff G.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
As I have for the past twenty plus years, upon finding our AC not doing what it should, we called McNeely Owned. I first turned to them subsequent to a horrific experience with another HVAC provider (long since out of business), as there aren't too many companies that understand steam heating systems, and over the years, they repeatedly demonstrated their expertise in all realms of heating, cooling, and plumbing. A chat with Kim prompted an assessment by Patrick several days later, and it was a rather quick determination that the best course would be updating the system to the newer coolant, replacing the old compressor, coil, and purging the line set. Eric, the technician, showed up punctually, got an overview, and rolled up his sleeves. We so appreciate when a service provider is committed to not only doing things by the numbers, but also cleanly. Metal work can be done 'good enough', or it can be done as it was by Eric, accomplishing what was needed and leaving it looking no worse for wear. Having been bombarded with FABULOUS offers on replacement AC systems the past few years like I can't recall, its nice to be able to confidently return to a trusted service provider.
Description of Work: Remove AC compressor and coil and replace with new that uses updated coolant. Coil installation entailed extensive metal work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,300

NANCY W.
02/2013
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Our tenant called to say water from the upstairs bathroom was leaking through the kitchen light fixture and the heat was not working. It was a busy day for McNeely as the weather had turned really cold that weekend. They contacted the tenant and even though they already had a full schedule, they managed to check the heat and plumbing that day. Fortunately, all the mechanics were operating properly. Shane, the plumber, reported back exactly what was happening and tried to educate the tenants on not letting water run from the shower to the floor without mopping it up! Kirk, the HVAC guy, checked out the heat pump and explained how it works to the tenant. Tami, in the office, saw an error in the invoice, called to let me know not to pay that one, and sent out a corrected one right away. We've used McNeely on a number of occasions and they always deliver quality, professional service.
Description of Work: Inspected heat pump and plumbing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Patrick C.
12/2012
5.0
plumbing
  + -1 more
What was great was that McNeely came out and did a little investigating before pulling out the sonar equipment and found that we just had two silently running toilets that was causing the water bill increase. Wish the first plumber had done a more thorough check, but very appreciative that McNeely took the time to do that. Our expected $4000+ bill vanished and we were more than happy to pay $262 for their time. I can't comment on their punctuality or professionalism as my wife was the one at home with them, but she didn't have any complaints.
Description of Work: We had noticed our water bill had creeped up from $40 per month to almost $100 per month over a period of 3-4 months. We had the water company out and they told us the leak was after the meter and therefore, it was our problem. We had the plumber our home warranty company told us to use come out and without much investigation, he "determined" the leak was under the home and in the slab. We contacted McNeely to perform sonar testing to find where exactly the leak was so we could then find the right contractor to remove the cabinets and cut into the floor and repair. McNeely quoted us less than the servicer recommended by the other plumber and since we were no longer bound by the warranty (not covered), we wanted one rated highly on Angie's List.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$275

ELIZABETH A.
12/2012
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
I called this company late Friday afternoon. Explained the problem and they offered to come immediately to fix it. However, since it was close to the weekend, I suggested Monday. I was called back by Tammy to confirm an appointment Monday afternoon. About 20 minutes before the plumber arrived, she called to let me know that they were on the way. A very polite, neat and knowledgeable employee by the name of Brien, showed up. He immediately assessed the problem and went right to work. Luckily, the work could be done in the bathroom and he didi not have to work in the crawl space. However, when he was finished he offered to go down into the crawl space and look for any other problems. I was so happy - I don't do crawl spaces! When he left, I went into the bathroom and you would never have known any work had been done. Everything was clean and neat. He also closed up the crawl space for me. It was great to have someone so helpful especially at this time of year when everyone is so busy.
Description of Work: Repaired leak from toilet - was leaking into the crawl space.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

MARY AND MARTY S.
04/2012
5.0
heating & air conditioning/hvac
  + -1 more
Everything went really well. I had a problem with one of the zones not opening up and they came right back out and fixed it.
Description of Work: I had McNeely put in a new furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Frieda H.
09/2011
5.0
drain cleaning
  + -1 more
They were fantastic. They did an outstanding job. You won't be disappointed with them. The technicians and plumbers were very clean. They were very professional. They were very thorough in explaining what the problem was and how it would be resolved. I would use them in the future.
Description of Work: I used McNeely Owned Inc three times this year for three different jobs. I used them in March and April. We had a commode that wasn't sitting leveled and he fixed and explained why he needed to do that. In the backyard some valve had broken and the water was coming into the basement. They explained what was going on and repaired that. The first job was $60 and the second job was $200.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$265
    • 1(current)
    • 2

Contact information

1701 E 38th St, Indianapolis, IN 46218

http://www.callmcneely.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Water Heaters,
Drain Cleaning,
Natural Gas Lines,
Sewer Cleaning,
Water Coolers,
Water Filtration and Softening,
Water & Smoke Damage,
Excavating

FAQ

McNeely Owned Inc is currently rated 4.5 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

No, McNeely Owned Inc does not offer free project estimates.
No, McNeely Owned Inc does not offer eco-friendly accreditations.
No, McNeely Owned Inc does not offer a senior discount.
Yes, McNeely Owned Inc offers emergency services.
No, McNeely Owned Inc does not offer warranties.
McNeely Owned Inc offers the following services: Building Contractors-Commercial & Industrial,Building Contractors-Commercial & Industrial,Plumbing Contractors-Commercial & Industrial

Contact information

1701 E 38th St, Indianapolis, IN 46218

http://www.callmcneely.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed